Another question: I read in previous comments that rearranging portfolio items is something that may be incorporated into the theme soon. Any idea when that update might go live?

Hi,

You can link the image that you are adding under Slider Images to the Youtube/Vimeo video by adding the video link in the Image’s Media Library property. By linking the image to the video, and adding that image under Slider Images, the video will show up in the Page. However there isn’t an option to get the video to AutoPlay.

Unfortunately, we do not have a time on when this will be available. In the meantime, you can use the Post Types Order to re order the items.

Thanks, Swami

Okay, thanks for the info!

One more:

3) It seems like the “Copy” function in BE Page Builder is broken. I would assume that something goes to the clipboard, am I wrong? I am not able to paste anything afterwards.

Hi,

1. Unfortunately, most of the modules in the Page Builder are dependent on the WYSIWYG editor and the visual mode is required for making the formatting changes. You can use the Text Mode in cases where you need to enter the HTML code in the Page Builder. I will however to test this thoroughly from my end, before including the option to make page builder work even on disabling the visual editor.

2. Can you give me a link to the site, so I can check this.

3. I am unable to recreate this scenario in any of my test sites. Can you have your URL, wp-admin id and password sent via the contact form in the support tab so I can look into this.

Thanks, Swami

1) I had issues with onclick events for a-tags. I’ve allowed it via the child theme now, so I do have a workaround. If you can make it work it could still be a benefit .

2) You can see the same thing in one of your demo pages. I’m just unable to find it at this moment :-/. If you follow my steps you should be able to reproduce. Aren’t you?

3) Unfortunately not at the moment since everything is still under contruction and not available to the public www. But am I wrong in assuming that this function will write the shortcode to the clipboard?

Hi,

We will look into the issue with the Scrollbar and patch the fix if required in the theme update. Yes, the copy functionality will copy the shortcode to the Clipboard, and you will set a Notification that says ‘Copied to Clipboard’. Please give me the details once your site is ready and I will look into this issue for you.

Thanks, Swami

Sounds fair. Thank you so far!

One more thing: I would like to deactivate the share buttons in PhotoSwipe. Your documentation doesn’t talk about options to do so. What would be the recommended way to do it. Coding would be fine for me as an options. I do use the child theme if that helps.

After reviewing your code I guess it’s not possible without modifying be-modules-script.js, adding options.shareEl = false; in line 557. I’ve done that for now but it also mean that I have to redo it every time this file is updated. Let me know if you can suggest a more elegant way. Thanks!

Found another bug:

If you’re on a mobile device or if you simply make the browser smaller (x-dimension), the mobile menu controller appears and replaces the menu items normally shown. If you expand it, you can see an “x” to close it (class menu-controls mobile-nav-controller). However, it’s behind (z-index is lower) the menu (class mobile-menu) so you cannot click and close it. In addition, it lookes weired in my case where the menu has 4 mainmenu points and the first one has 4 submenu points. So if I expand the mobile menu, I can see an “X” that I cannot click, then I do see the right side header widgets (where I currently have one icon) and then the expand button for the first main menu item.

Suggestion: 1) Hide the right side header widgets if the menu is expanded 2) display the expand icon first, then the “x” (close) icon. 3) In fact I really would like to see the left side header widget to be displayed as long as the mobile menu is collapsed, any chance?

Let me know if you need more information. I could offer a Skype session to show you. Simply let me know how I can reach you.

And another bug: If you make a full screen section and take your iPad vertically to display it, it is not displayed as a full screen section. The background image specified for the full screen section only takes 3 times the header height. The remaining page is blank. This happens as soon as the mobile menu kicks in.

I would need to have fixes for those two issues rather soon since I consider them to be critical for the golive. What date could you offer?

As always: Thank you in advance.

One more: BE Page Builder 4.0.2 is corrupted. After upgrading the whole page is dead. I do see the header but the content area is gone. I do see however 6 theme highlight color colored boxes in the upper left corner. 4 in the first row, 2 more in the row after. I had to uninstall 4.0.2 and reinstall it via the packaged version. This fixed the issue for me. Since this was reported by other users as well you might already be aware.

Hi,

We have released an update to resolve this problem. Kindly update the BE Page Builder to version 4.0.5. Apologies for the inconvenience caused.

Thanks, Swami

4.0.5 seems to resolve the issue. Thank you. You might want to test your updates before deploying them .

It seems like you have missed my previous 3 comments. Please revisit them and let me know your thoughts.

Hi,

We always test our updates on our live server, scan all our demos, before deploying an update. And more over this was a very minor update with just a couple of lines in the backend css compared to the previous version. The problem this time was not with the code but because of zip archiver script that creates the archive of the plugin from our test setup and makes it available for users to update. Upon inspection we found that one of files in the zip only had partial data and looks like the rest got lost during compression. Quite weird and has never happened before. Apologies once again for the inconvenience caused.

Thanks, Swami

We have just been overloaded with support today. I will look into your 3 points and address them tomorrow.

Thanks, Swami

Sounds great. Looking forward to that.

Hi,

1. Regarding the Mobile Menu icon, do you mean to say that you are not able to click and close the Menu Icon once you open it? We have tested the Mobile Menu Icon in our test and demo sites, and we are able to open and also close it even in the presence of the header widgets and right sliding bar. If you want to look into your site, please give me the URL, wp-admin id and password, so I can log in and check this. I hope you have hosted the site now. You can send the credentials via the contact form in the support tab.

2. The way Full Screen Sections work is – In desktops/larger screens, the section will occupy the full screen (height and width). As the screen size scales down to mobile/tablet dimension , the height of the section will no longer be set based on the height of the screen, but will take the height according to the content in that particular section. This is to ensure that the content is not cut short , as the device height reduces.

Thanks, Swami

1) I see what you’re saying now. The behaviour on your demo sites is different and works great. Unfortunately this is not how it is on my site. The mobile menu always opens in the upper left corner at top:0px, left:0px. This is how you can reproduce it: make your header style2 and disable the logo. Once the mobile menu appears you’ll notice that is is in a wrong position. Once you enable the logo everything is back to normal. However, I don’t want a logo. I’d like to use Text1 in Widget area “left”. The page is online now but still locked down from public access. Can we have a Skype session to sort this out if you need further input?

2) If that is the way it works, could you please advise me on how I can make one single image the background image indipendant of the client size? I can’t make this work if full screen sections are not taking a full screen on mobile devises.

Hi,

1. Unfortunately, we do not offer support via Skype. I am sorry about that. You can contact us with the details via the contact form, which is NOT public. The details will be sent directly to us, and not be visible to others.

2. You can set the ‘Top’ and ‘Bottom’ padding of that section in the section’s settings. For Full Screen Sections, in mobile devices, this padding is applied. You can set a value to ensure that a significant amount of background image is visible.

Thanks, Swami

1) Now that I gave you the details on how to reproduce it on any site Skype is no longer required anyhow. This was just an offer. Could you fix that bug in the theme?

2) This doesn’t seem to be a good solution since I need different heights on different devices and I don’t want to have a scrollbar on this page. Isn’t there a better solution?

Hi,

1. Please use the css code below to fix the issue with the mobile menu while using the style2 header -

@media only screen and (max-width: 767px){
    .style2 #header-wrap{
        min-height: 60px;
    }
}

You need to paste the code in the custom CSS section under oshine options > general settings.

2. I get it, Unfortunately, no. There ins’t an option to set the height dynamically different for different device. I am so sorry about that. I suggest you hire a developer who will be able to modify the code in a way the the full screen height logic is retained in all screen sizes.

Thanks, Swami

Hi Swami,

sorry for the late reply. I wasn’t able to continue with this until today. I’ve actually already fixed it the way you have suggested. Only difference: max-width needs to be 960, not 767. Otherwise it would be broken between 767 and 960.

Regarding the dynamic height issue on mobile devices: I’ve fixed that now via the child theme. Not sure why you’re not doing the same. I personally like it better this way .

Two more questions: 1) If I place an image as background image in the header hero section options and make it “fixed”, why is the image displayed zoomed differently as compared to the option “scroll”?

2) On galleries with infinite scroll: Once you reach the end of the page, the page starts to load additional images. First it reserves some space for the new pictures (basically white space) and then the images are displayed. There is quite a delay of up to 5 seconds before the images are displayed. Is this on purpose or could it be fixed somehow? This issue is not related to bandwidth (just in case you would assume that ;-)).

I would really love some attention for this issue. – thanks so much..

Hi,

Our support team will address all the support questions first thing tomorrow morning, as it is still Sunday night here. Please have the link to your site sent so we can check the issue and get back with a resolution.

Thanks, Swami

awesome, thanks so much.. you can see the issue here. – http://michaeldavidadams.com/fashion/

Hi,

I see that you are having a couple of 3rd party plugins (like jetpack, instagram etc) in the site, which might be disrupting the portfolio grid. Can you disable all the plugins and try loading the grid once again, to ensure that the issue is not due to the conflict with the plugins please?

Let me know if the issue persists.

Thanks, Swami

thanks so much.. I did do that before but for some reason it didn’t fix it, maybe a cache issue.. – did it again, and found the offender.. – “Speed booster Pack” – Which leads me to the Issue on why I installed that in the first place.. - When you have a Portfolio Page loaded, and click on one of the Filters, the page seems to stall out for a little bit and becomes unresponsive.. – Do you know why this is happening? – On the Fashion page, it does it the most.

- Another issue. (Since we are communicating) A bounce/flicker of the webpage when the Sticky Menu activates..

Hi,

Can you give me a link to your site where I can see what the issue is and also mention which section does not sync with the color scheme, so i can see if there is a fix that is required?

Thanks, Swami

I added a bunch of custom css but I think it’s slowing down the site. it would be great if there were a simpler way to fix this.

also when I view the site on a mobile device there are a lot of elements that get cut off or stuck together (like the pricing table in the membership area) and the cart looks unreadable on mobile (also the “accept the terms and co” in the checkout area, is there a fix?

(reply to previous post previous post) I also want to hide the date, posted by and comments in the meta section of the blog and remove the background image, the path is https://thecellar.nl/wp-content/uploads/2015/12/TheCellarWall.jpg for the blog section.

the website is www.thecellar.nl

Hi,

From the custom CSS code that you have added, i see that you have styles the Notification Boxes to match the color scheme. Unfortunately, there ins’t an option to set color to this, and custom css is the way out.

Apart from that, the other css codes are added to apply border to some of the fields in the Shop page and also the adjustment of width and positioning of the elemets. Such custom styling , again, should be added via CSS and we do not have option to style the form fields used in shop. We have added basic styling to the shop pages, so as to make them look inline with the theme’s design, and we have provided option to apply colors to the buttons used in the Shop Pages.

Please use the css code below to remove the meta data and BG image from the Blog Page -

body.blog{
    background-image:none;
}

.blog .post-meta{
    display: none;
}

MOBILE ISSUES -

1. The Pricing Table looks stuck to one other, because you have enabled the option ‘Zero Bottom Margin’ in the Row’s setting. This will be fixed if you disable the option.

2. The Cart page does look cluttered in mobile, but there isn’t much that we can do as the mark up structure provided by woocommerce does not give us a lot of options. You can probably reduce the Font Size a bit and choose to hide certain Columns(ex. product image) from the Table in Mobile devices, so that the content has more room.

Thanks, Swami

Hi Swami, thanks for the help. I seem to have another problem. I can’t get sections to be full-width. I want the the color of the section (as well as the image on the bottom red element) to go from edge to edge of the browser but for some reason I can’t get get rid of the spacing and I can’t find any options that would change this in the settings.

oops… forgot the link… have a look here, https://thecellar.nl/home-new/

scratch that, got it.