26721 comments found.
Hi! Kindly check Private Ticket #678195
No one is replying to me.
I have a spacing issue and I can’t find the fix 
Hello,
Please check ticksy, your ticket was answered today.
Qode
Hi!!
How you doing?? I have an important question, today we started to update all the plugins at the same time but the site did not respond and then decided to update the page, now the website don’t working! how can i do? The site appear this:
“Warning: include_once(classes/wp-security-config.php): failed to open stream: No such file or directory in /home/roccomx/rocco.mx/wp-content/plugins/all-in-one-wp-security-and-firewall/wp-security-core.php on line 46
Warning: include_once(): Failed opening ‘classes/wp-security-config.php’ for inclusion (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/roccomx/rocco.mx/wp-content/plugins/all-in-one-wp-security-and-firewall/wp-security-core.php on line 46
Fatal error: Class ‘AIOWPSecurity_Config’ not found in /home/roccomx/rocco.mx/wp-content/plugins/all-in-one-wp-security-and-firewall/wp-security-core.php on line 47”
Hello,
All those warnings and error are related to some plugin you’re using! (all-in-one-wp-security-and-firewall) Please disable that plugin, since most likely it’s not compatible with latest version either of WordPress or theme.
Qode
i would love to purchase this theme…does it include revolution slider?
Hello,
Our Bridge theme comes with Layer Slider plugin included, not revolution.
Qode
How can I copy the settings of the pricing table to another page. If I use pricing table the settings of the example are gone.
Hello,
Once you create desired pricing table on some page, you can switch to classic mode, and copy the shortcode for your pricing table, and paste it in classic mode of some other page, then return to Back-end editor and you will get this same pricing table copied.
Qode
When will Qode response to my ticket?? I paid for it, so I would like to get a response!! #678605
Hello,
An agent has been assigned to your ticket, you should hear back from them on ticksy really soon. Check your ticket, and please continue the further conversation there with our agents if necessary.
Qode
Great theme! I’d like to show the Title and Subtitle on the portfolio. Currently, I see the title of each and have hidden the categories. Is it possible to show both the Title and Subtitle of a portfolio image?
Hello,
If you’re referring to portfolio list, it can not display subtitle text. You could use a bit of shortcode modification, to display excerpt you enter for each item. If you would like that, submit a ticket to https://qode.ticksy.com , and our support team will provide the guides on how it can be done.
If you’re referring to single portfolio page, then you can enable title area for each single portfolio item, and it will display item’s title and subtitle text you enter. http://screencast.com/t/iayshGCyeM
Qode
HI there, My purchase code is not recognised by Qode support anymore (It is still valid for a week). Can you please assist me to ensure I can get adequate support?
Also I tried to extend support for 12 months but was only given the option of 6m. is extending support for 12m an option? How much doe it cost?
THanks
Hello,
It seems that Envato API used for submitting a ticket is down for the moment, we received several messages for this problem in the last hour or so. Please try again a bit later, and just make sure to put the right purchase code and choose the right theme to submit a ticket to (Bridge in your case). It should be available again really soon we hope.
Qode
Hello,
Have created a ticket #680563 please reply for the same.
thanks, Samron
Hello Samron,
Your ticket has been assigned to one of our agents. Note that they reply all the tickets from the oldest ones first, you should receive an answer soon on ticksy.
Qode
Hi, Yesterday I had re-submitted another ticket please reply that. Private Ticket #674409
Hello,
As we can see You have the ongoing conversation with our agent on your ticket, it will be replied again as soon as possible.
Qode
Hi,
Is possible to create a gallery grid style that has only one column? In settings> column number is only possible to select two or more columns. What I look for is to create four different galleries (similar to the home page) but with different sets of images each that can be displayed in lightbox.
I can do with Flex type (divided into four columns the row) but the gallery shows previous / next buttons that I do not need. Another option is to disable these buttons but there is no such option.
I hope I have explained well, my english is not good enough
Thanks!
Hello,
Image Gallery – Image grid does not offer option to choose one column layout. You can however set two columns, and then apply css to make the width of the item in two columns layout a 100%.
That’s one option.
The same can be used for your second option you tried – using Flex slider. The navigation arrows can also be removed with css.
Third option would be to split a row into four column, and in each one to insert Single Image element.
If you need help with writing css for this, contact our support team by submitting a ticket to https://qode.ticksy.com, and they will provide the right css code.
Qode
Hi,
Thanks for the response and support. I will try to write the css to make the changes I want. If I need help I will write to the ticket system 
One more question: is it possible to use a css stylesheet instead of using custom fields css template? if so, where it is located?
I find it easier to work that way (e.g. sublime text)
thanks again
Hello,
We recommend adding it to Custom CSS field in Qode Options -> General, to be safe your css will remain saved when you update the theme.
Of course, you can add it in style.css file (wp-content/themes/bridge) or stylesheet.css file (wp-content/themes/bridge/css) but then you need to minimize that file and override the existing stylesheet.min.css in the same folder!
Qode
Hello
Thanks for the reply. I put some code in style.css but does not overwrite the original values of the css, that’s what I want to do. The reason for this is that, as I mentioned earlier, I prefer to edit css in a specialized editor and on the other hand to keep control of my own modifications without mixing with custom css found in the field of the template. Obviously I do not think it’s a good idea to write the parameter !important on each line. How can I do this?
Regards, Andrés
Hello again Andrés,
Yes, understand. Sometimes, the !important parameter is necessary to override some default styles, while most of the time you just need to write precise (stronger) css selector to apply your styles.
Again, don’t hesitate to ask our support at https://qode.ticksy.com for help with writing right css.
Qode
Hi, can you please answer my ticket from last week? Its number #677891. I also have a new issue with the blockquote icon – it is choosing ‘quote-right’ from font awesome and it should be ‘quote-left’. I am unable to edit this in the VC.
Hello,
A support agent has been assigned to your ticket, you should hear back from them soon on ticksy.
Qode
As for the blockquote element icon – this is the default one. But it can be easily changed with a bit of css, ask our agents in your ticket for the css code for this.
Hi, I need hide this line code that is above from images portfolio: div class=”separator transparent ” style=”margin-top: 79px;margin-bottom: 2px;” /div
Don’t want this space in top. Thanks, Pau.
Hello Pau,
In your WP admin, go to Pages -> this pages where you have this, and inside Visual composer, above portfolio list/slider element you should see this separator element added, so just delete it
http://screencast.com/t/Fjm9LkGo8xQode
Hi, I added a contact form on the footer but the footer is to big and my form looks way to big. How can I resize the height of the footer?
my website http://dc.eyemgtweb.com/
Hello,
You have used contact form 7 shortcode for this. You could either change the structure of your form fileds, to display two in a line, or apply some css to give your footer form fields smaller padding.
I suggest you submit a private ticket to https://qode.ticksy.com , and our support team will provide the best css to get a nice look for your footer.
Qode
Hi there, great theme! I have a question about video’s display on mobile device. When I view my page I have these large white spaces between the vimeo video’s. Is there a fix for that?
Hello,
Can you please submit a ticket to https://qode.ticksy.com , and include a link to your page, so our support team can check this on mobiles and provide fix for it.
Qode
Bridge, I have a question. My counter does not work. It does not show the counter at all… Can you help…
Hello,
Can you please submit a ticket to https://qode.ticksy.com , and include a link to your site and WP admin access in a private ticket, so our support team can have a look at this page and help.
Qode
Qode, I have created a ticket on the website (private ticket #680087) Please check.
Thanks for following up on this. Your ticket has been assigned to one of our agents. All the tickets are being replied from the oldest ones first to the newest ones. You should receive an answer soon on ticksy.
Qode
Hi there, could you take a look at Ticket #650530 please? Thanks!
Hello,
Can you please check the ticket ID you wrote, that ticket is closed and solved ?
Qode
Hi guys. I have a little problem with some widgets (Latest Blogposts Woocommerce) in the footer. They doesn’t work respectively not visible.
All the best
Hello,
Could you please submit a private ticket to https://qode.ticksy.com , and include a link to your site and WP admin access so our support staff can take a look at this issue.
Qode
Hi,
we are building a new website, but having issue with dropdown menu.
Problem is, that all menu sublevels are always open on dropdown.
From time to time, there are also problems with loading some elements (fullwidth image background, button animations, ...) We are using also Ultimate addons, but makes no differences when disable it.
Any idea how to solve this?
Thanks.
Related URL: http://nektar.poskrolaj.si/
Hello,
As we can see on your site, the submenus are opened properly, on hover of their parent item only, not initially, what exactly seems to be wrong there?
Some images are missing though, because you haven’t migrated your site properly, look at the image source , it’s calling localhost still
http://screencast.com/t/665MNkPuagcuQode
Hi,
It’s working, because I installed Max Mega Menu plugin. I just disable it, please check again.
I got this message in Console:
JQMIGRATE: $(html) HTML strings must start with ’<’ character jquery-migrate.js:41:4 console.trace(): jquery-migrate.js:43 migrateWarn() jquery-migrate.js:43 jQuery.fn.init() jquery-migrate.js:204 m() jquery.js:2 slideInNewPage() ajax.min.js:1 insertNewPage() ajax.min.js:1
Now we see it, thanks. The problem is that the fourth menu level is not initially supported, but there is a very easy help for that.
Just contact our support at https://qode.ticksy.com , and they will provide you the solution for this, no need for the plugin here.
Qode
Great news. I opened a ticket few days ago – #677615
Would be great, if we can get a solution soon, since we would like to go alive with a website.
Thanks.
The ticket has been assigned, you should hear from our agents soon on ticksy.
Solved. Thanks.
You’re welcome, glad to hear that!
Hi there,
I’d like my category page (of blog) to have the same layout as the archive page, masonry. How can I manage this?
Thanks!
Never mind! Got it!
Thanks for updating
I understand the rule of a license for a installation. However, I have a question about using regular license. I did a test installation that will remove and then reinstall wp. Is there restriction using the template that way as often as necessary? Is it possible to use it in an installation in local machine (no site live, test purposes) than the production site?
Thanks in advance
Hello,
Note that one theme purchase/licence is valid for one live site (one live WordPress installation). You can of course use it for testing on your local WordPress installation , no restrictions for that.
Qode
