Hi,

Apologies we don’t have a built in header style like this, but the closest you can get to is like our v7 demo – http://brandexponents.com/oshin/v7/

where instead of a standard menu on the right you can have a special menu. We have two styles of special menus. the overlay menu & then animated falling menu ( showcased in v15 demo ).

We will consider your suggestion for one of our upcoming updates. In the meanwhile see if you want do with the alternative I have suggested.

Thanks, Swami

Hi Pam,

Apologies but it looks like your free support period has expired as on 2nd March 2016. Kindly renew support by purchasing an extension from themeforest in order receive continued responses to your support requests.

Thanks, Swami

Hi,

We have received the same request from you in our support platform as well. Kindly share your wordpress admin url, ID and password as well as your FTP access to investigate the issue. We believe it may be due a server configuration or insufficient memory. Because these plugins are working fine across all sites using our theme.

Thanks, Swami

Hi Ollie,

By default Full Screen Sections are not forced to the height of the screen, but rather the height of its content, plus the padding value set in the Section’s settings. However you can use the css snippet below to make them full screen.

.full-screen-section-wrap { min-height: 100vh; }

Kindly paste the code in the custom css setting under the “General” section of the options panel. Kindly ensure that Options Panel cache is NOT turned on.

Thanks, Swami

Hey Swami that worked fine, however the logo and “enter” link is not centred in the screen like it is on desktop?

Also how do I hide portfolio filters in mobile?

Thanks, Ollie

Hi Ollie,

Please use this code instead of the one i gave earlier

@media only screen and (max-width: 767px) {

    /*Full Screen Section*/
    .home .full-screen-section-wrap .be-section-pad{
        padding: 0px;
        height: 100vh;
    }
    .home .full-screen-section-wrap .be-row{
        position: absolute;
        top: 50%;
        left: 50%;
        transform: translate(-50%,-50%);
    }

    /*Portfolio Filter Hide*/
    .filters{
        display: none;
    }

}

Thanks, Swami

Hi,

Master Slider plugin is responsive, but it basically auto resizes all the text layers in slider dynamically based on its own calculations. Sometimes the text layers become too small. Its how the plugin is and unfortunately we are unable to do anything about it. However we have also included the Slider Revolution plugin in the theme package for free, which provides options for adjusting the text layers for various screen sizes. So given your requirements, I would recommend you to use it.

Thanks, Swami

Hi Damien,

We do have added a basic level of styling required for the plugin elements to look inline with the theme’s design. If you could give me a link to the page where you have used the plugin, I can look into it and let you know if there are any straight forward styling fixes for them.

Thanks, Swami

well swami maybe the basic is not as good as the rest… and i’m afraid it’s you fault : you put such a high level to the rest of the template that we are expecting always more ! (this is supposed to be a humoristic sentece) (i hate smileys)

the page is there : http://conferences-christianclot.com/forums/

damien

Hi Damien,

The wrapper is occupying the full width instead of the just being contained to the center, which is why the design looks odd. Kindly share your wp admin url, ID and password via the form in this link,

and I will fix the wrapper for you.

Thanks, Swami

Hi,

Apologies there isn’t an option to disable it. However you can remove it by adding custom CSS code.

By the way I see that your free support period has expired. Kindly renew your support by purchasing an extension for continued responses to your questions / issues.

Thanks, Swami

Hi,

The issue with the Menu Navigation on Mobile Devices while using the carousel slider, was fixed in the recent version update – 4.1 . The issue should be resolved if you have this version. In case the error persists, kindly clear your browser and server cache to ensure that the latest files are getting loaded. Let me know if you need further help.

Thanks, Swami

Ok, I was able to get all square pictures in portfolio by loading square pictures. Anyway, how can I have pictures in portfolio straight in a horisontal row and not in this “higher-lower” scheme? Also, what woul you recommend to speed up my site, it is very slow. In google page speed it is saying first to turn on compression for js and css (by gzip or deflate), how do I do that? Thank you!

Hi,

Kindly go to OSHINE OPTIONS -> PORTFOLIO SETTINGS and set the “Aspect Ratio” setting to 1. The default aspect ratio is 1.6 which is why your images are in 4:3 ratio. So after you set it to 1, kindly regenerate all the thumbnails you have uploaded so far by installing the REGENERATE THUMBNAILS plugin ( free plugin available in the wordpress repository ) , going to the media library, selecting your portfolio featured images and regenerating them. You have to ensure that your images are ATLEAST 650px in width and 650px in height for them to be pre-cropped according to your new aspect ratio. I believe some of your images are not atleast 650px in width which is the reason why your images are not aligning horizontally in a uniform grid. Kindly share the link to your site so that I can investigate and confirm the problem.

Kindly install and use the W3C cache plugin for minifying and serving compress css and js files.

Thanks, Swami

Thank you Swami!

Hi,

Responded to your Ticket about the missing icon issue. We can take it from there.

Thanks, Swami

Hi,

With the new update ( oshine 4.1 ) we released two weeks before, you no longer have to import primary content manually as it will be imported automatically when you import any of the demos. This information has already been updated in our knowledgebase and I guess you were looking into our old documentation. Kindly note that you can directly go ahead and import the demo of your choice.

Thanks!
Ram

Hi,

Apologies about the missing file. Kindly email us via the Contact Form in the Support Tab and We will email the file right away.

However, the Child Theme is not necessary if you are not going to be making any modification to the core theme files.

Thanks, Swami

With the new update ( oshine 4.1 ) we released two weeks before, you no longer have to import primary content manually as it will be imported automatically when you import any of the demos. This information has already been updated in our knowledgebase and I guess you were looking into our old documentation. Kindly note that you can directly go ahead and import the demo of your choice.

Thanks! Ram

Is there any progress with this ??

Hi,

We didn’t receive any mail from you. Kindly send your issue via support tab above ( clicking contact author ) so that we will be able help you out!

Thanks!
Ram

Received your message last night. We have responded to you with a solution.

Thanks, Swami

Hey Ram,

sorry but I cant find the retina settings .

Thanks Tim

Hi Tim,

Kindly email your URL, wp-admin id and password via the contact form in the Support Tab, and we will look into what is causing this issue.

Thanks, Swami

Thank you! Now everything works fine. Great support, awesome theme!

Hi Andrea,

Thank you for your interest in purchasing the theme. I am glad you like our work!

Yes, It is possible to add Text Captions beneath each image in this layout. The Images in this page, are added using the Drag and Drop BE Page Builder that is included in the theme and the Layout Combinations with BE Page Builder are enormous.

Thanks, Swami

And how do I add a pixel spacing between my social media links in the header?

Thanks

Hi,

1. You can use the custom CSS code below to increase the letter spacing for the portfolio filters -

.filters h6{
    letter-spacing: 1px;
}

2. And, the css code below to space out the icons in the header -

.header-code-widgets a{
    margin:0px 5px;
}

You have to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi angela,

We have never heard of an issue like this before. I am certain that this is not a theme problem. This might also be a result of a third party plugin your client has installed. Please note that your client should press update button after adding categories to portfolio otherwise the changes will not be saved. If you need us to investigate further into the issue, mail us your wp credentials and site link through the support tab above.

Thanks!
Ram

Something is definitely wrong though. The portfolio (we’ve turned on infinite scroll) only loads so slowly and only after reclicking on the category: http://dev-sj-consulting-2016.pantheon.io/what-we-do/ – and then, doesn’t show them all. For instance, Animal Welfare should have four. Only after reloading, scrolling up and down to try and trigger the load do I get 3. I’ve already emailed via the support tab about this.

Hi,

We have responded to your ticket about this issue.

Thanks, Swami

Hi,

Apologies as this option is not available as of now. But we will take it as a suggestion and will definitely try to implement this in the future updates.

Thanks!
Ram

Hi,

1) There is a color picker in the text block module to select the color of the fonts. But it will be hidden by default. To show this click the button that is on the immediate right of the full screen button in the content area. This will enables a number of options including color picker.

2) In the short code for the social media icons, you will find an attribute called href set to nothing. Add the link there and make sure that the link is prefixed with http:// to inform wordpress that it’s an external link.

Thanks!
Ram