8333 comments found.
Hello,
We have a problem with the portfolio. He doesn’t work well. See on this page:
http://www.kathleenmorf.ch/portfolio/The images dont appears before the end of the page. Could you please help us. Thanks.
Hi atelierssud,
You are using an old version of our theme (1.8.8) and the latest version for the moment is (1.8.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
hello .After updating pagination in portfolio doesnt load next items. pls take a look on it. http://www.pipasik.cz
Hi kici69,
After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind regards,
—Ylli
I updated everything,uninstalled plugins but without change.. Still no next portfolio items
HI kici69,
Can you please go to Laborator > Portfolio Settings > Single page and check if you have you ticked those options please?
Kind regards,
—Ylli
checked, is ticked..
Hi kici69,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
after last update everything works fine. thx
Hi kici69,
Glad to hear that the problem is solved now, remember to keep our theme always updated
Kind regards,
—Ylli
I would like to make a page where I use custom html css and js file. What is the best way to do it?
Hi
This is possible to do via Visual Composer elements, so here you have a screenshot which elements to include:
This should work for you.
Best regards,
Arlind
Hi Team Laborator.
I have a problem with the personal color skin options of Kalium Theme. The problem is that nothing happens when I want to change the colors. I tried with the box checked too and it has absolutely no effect. The charging icon still turning, without doing any changes. I would be very grateful if you can help me fixing this.
Yours faithfully
Florian
Hi Florian,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Here is my URL :
http://www.florianguexdesign.ch/Hi Florianguexdesign,
You are using an old version of our theme (1.8.7.1) and the latest version for the moment is (1.8.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hi,
Does updating to the latest version of Kalium change anything that will effect how my site looks/works?
Also, I can’t seem to upload anything to media?! thanks
Hi itsmilk,
Please update Kalium to the latest version through the Envato Toolkit plugin
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Your issue may be solved with the update, if not please contact your hosting provider for this issue, because this is not a theme issue.
Kind regards,
—Ylli
Hello,
I updated my website today to Wordpress version 4.5 and downloaded the latest version of Kalium .
Now, i have many bugs… The pages of my site are empty (images and text) and the menu does not work on the homepage .
In addition, Visual composer plugin no longer seems to work. When I created a new page , Visual Composer is not accessible.
Can you help me please?
Hi sophiepertuisel,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Hello,
My website isn’t online, the “coming soon” mode is activated. You can’t see bugs on this page…
www.sophie-pertuisel.fr
Hi sophiepertuisel,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Also i saw that some of your plugins are not updated, please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hello,
That’s ok now ! It was necessary to wait half an hour to see the site works again.
About plugins, i don’t forget to go to Appearance > Install Plugins. But, when i click on “update” (for Revolution Slider ou Layer Slider for exemple), this message appears : “Vous avez la dernière version de cette extension”. It seems to be ok, but in the page “Install Required Plugins”, plugins are not updated.
I should to pay something to get the latest update (premium plugins) ?
Sorry for my poor english… Thank you in advance for your help !
Hi sophiepertuisel,
Note: If you can’t update LayerSlider or Revolution Slider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
P.S: Your sliders will not be deleted.
Kind regards,
—Ylli
After updating one of my blog categories, I lost the padding between category / calendar items and its description. Pls. refer to the screenshot attached: http://counselneering.com/cms/wp-content/uploads/2016/04/blogoverview-margin.png Thanks in advance!
Hi bluescreen611,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Hi bluescreen611,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: I saw that you haven’t updated your plugins yet, on each theme update please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Good point thanks – I’ve forgotten to update VC which I have done now. However, padding is still broken and it seems to be VC. Tested all plugins and after activating VC the design breaks.
Hi bluescreen611,
This is how i see your site video, everything works as it should and i don’t see the problem that you mention. Testes on latest Google Chrome, Firefox and Safari.
Kind regards,
—Ylli
Curious. It shows up correctly after logging out. Well – can live with that. Thanks for your patience.
Hi bluescreen611,
Glad to hear that the problem is solved now
Kind regards,
—Ylli
Hi Ylli, it’s me again regarding the missing padding between the calendar and folder icons and its description (blog page).
I think I figured it out: it seems that Visual Composer crashes the layout when using more than the one element. Skipping from plain Wordpress WYSIWYG-editor to VC doesn’t affect the layout (in my case). However, after I added another element (e.g. horizontal line and 2nd text box; moreover I tested quite a lot of other elements) it messed up. Would be nice if Laborator could investigate this further. For the moment I have deactivated VC for blog posts.
Hi bluescreen611,
Visual Composer don’t support the blog, or single blog pages, that why you have problems there. Anyway, i’m glad that you managed to solve the problem
Kind regards,
—Ylli
Hi, On mobile view, when I click on the icon of facebook sharing or anyone else that makes all the content to disappear.
On the computer with chrome browser, when I stand on the sharing icons and scroll with the mouse all content and sharing icons move to the right and disappear.
See here:
http://s22.postimg.org/s0qbuqo41/tomer.jpgSee link:
http://tomert.com/portfolio/%D7%9C%D7%90%D7%95%D7%A0%D7%A8%D7%93-%D7%95%D7%9E%D7%90%D7%95%D7%A8%D7%99%D7%A1%D7%99%D7%95/Hi uzib1.
You are using an old version of our theme (1.8.8.1) and the latest version for the moment is (1.8.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
I can not update since the theme was adapted into Hebrew. All changes i done will be erased if I will update, I am not a regular user, I’m building a website for a client.
Hi uzib1,
What changes have you made on your theme please? Have you touched the core theme files such as PHP, JS, CSS and other files?
Kind regards,
—Ylli
yes css files
Hi uzib1,
So you have edited CSS files of the theme directly, or from Wordpress please? If you have edited the CSS on the Wordpress only http://drops.laborator.co/PwSz then you can proceed with the update freely, because that CSS will be saved
Kind regards,
—Ylli
I updated to version (1.8.9) The problem still remains.
Hi uzib1,
Great, can you please now update the Wordpress to the latest version.
And then you must update the plugins also by going to Appearance > Install Plugins
If you need more help, please don’t hesitate to reply us
Kind regards,
—Ylli
I did exactly what you said, and it did not help.
Look here http://yudshin.com/portfolio/%D7%A2%D7%99%D7%A6%D7%95%D7%91-%D7%93%D7%9C%D7%AA-%D7%9B%D7%A0%D7%99%D7%A1%D7%94/This is the test site, I built all here and then i transfer to the customer domain. I made the changes here to not harm the client’s site.
Hi uzib1,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hi – just one quick question. Are you planning to integrate WhatsApp / Share to WhatsApp in a future release?
Hi bluescreen611,
For the moment we don’t plan to add this feature, but we will wrote this on our to-do list
Kind regards,
—Ylli
Thank you Ylli
Hi again,
You’re welcome
Best,
—Ylli
I have a problem when viewing your theme on mobile devices the menu triggers when zooming in. It’s there for effects the viewing of the site. Please let me know what I do to prevent this.
Hi there,
Can you please send us your site URL first or any screenshot of the problem, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Thanks Art, the address is www.dephined.com. Both the Maintenance/Coming Soon modes are disabled.
Cheers Dephined
Hi Dephined,
The issue is not occurring in my case while I just checked it on an iPhone 6S, we have fixed this lately because it was a known bug for us.
Kind Regards,
Art
Thanks for letting me know it works for an iPhone 6S. Unfortunately, it is still an issue with chrome on the Galaxy s4.
Kind regards Dephined
Hi Dephined,
Can you please do a video of this issue and then send us the link of that video, because we can’t replicate this problem for the moment.
Kind regards,
—Ylli
Hi! What caching plugin do you suggest for your template? And what way to minify css and js? Thank you!
Hi JimKalligas,
We suggest WP Super Cache plugin, it is light and don’t bring problems to your theme
Kind regards,
—Ylli
And for css and js minify?
Hi! Really enjoying this theme and the customizations available so far. I’ve just encountered an issue that I would really appreciate some help with. It appears as though the hamburger button animation is not completing when using the top menu on my site. It fails to varying degrees, depending on the page (e.g. http://i.imgur.com/qB3dki0.png and http://i.imgur.com/gjkXlkL.png). Any idea what I can do to fix this?
Hi Mrconkin,
Thanks for dropping by! Would you mind providing us with the link to your site? So that we can take a closer look at your setup and provide you with a possible solution.
Best,
Imran
Certainly! It’s http://michaelconkin.com
Hi mrconkin,
Can you please add the code below to Custom CSS:
.menu-bar.exit-arrow .ham:after {
top: 0px !Important;
}
and your problem will be solved
Kind regards,
—Ylli
Brilliant! Thanks for your support.
You’re welcome
Hi there, all the images on my site are not displaying even though they are still there in the media library. How can I fix this? My url is www.justcreative.com.au
Hi there,
Thanks for reaching out!
Upon checking, It shows that are using an older version of our theme (1.8.7.1) and the latest version that we just launched is 1.8.9 (it may take some hours until Envato approves this update).
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Best,
Imran
HI there i’m interested in your theme, i’ve just downloaded uncode and finding it really confusing.
Could you outline for quickly how easy it is to create the following for example
http://demo.kaliumtheme.com/main/portfolio/piece-of-cake/is this a demo page that i would simple change the assets or do i need to use visual composer for something like this
thanks for your time
Hi orooro1,
It is very easy to achieve that, because we have made many pre-made templates:
and you just need to populate that layout that you choose with your project images, videos, etc.
In the following video you will see how easy is to achieve something like this http://drops.laborator.co/19LVr
Kind regards,
—Ylli
Hi i know you dont have a demo for a onepage site but is it possible to achieve in the normal way i.e adding slug to row in pagebuilder and then create a custom link in the menu? would also be great if you could add dot navigation (on the side so that users can use that or expand the menu and use the navigation.
Hi Matt,
Thanks for writing in! I notice that you don’t have the “Support Subscription” for this theme listed next to your name; we can’t provide support for customers who don’t have the support package.
Best,
Imran
sorry yes i am wanting to purchase but wanted to check its possible to do a onepage website ?
Hi Matt,
We have seen some users that achieved this, we think that this is possible, even that we haven’t tried this until now. We will do a onepage demo soon
Kind regards,
—Ylli
Hello,
I appear to be having a problem with the sticky nav option. From the homepage, if you scroll the nav appears with a white background, which is what i want. But when i you du this for a specific case study (e.g. http://www.bunkercreative.co.uk/portfolio/admedo-2/) the nav is transparent. How do i make sure it is the same as it is for the homepage across the site?
Hi Lawrence,
Thanks for reaching out! I see that you have the “Support Expired” badge for this theme listed next to your name; kindly renew your support subscription so that we can be of your assistance.
Best,
Imran
Hello, this has now been updated. Please can you advise.
Thank you
Hi there,
Where did you set up the Sticky Menu of the homepage, in the homepage settings or in the Theme Options. The reason why I am asking is because if you’ve done it via Theme Options then the same options should apply to all the pages unless they are overwritten in any page.
Kind Regards,
Art
It is set at the Theme options section. At the level each portfolio it is selected to inherit from theme options. This was working fine prior to the latest version update. Happy to send you login details to have a look
Hi there,
Hmm ok then, please send us your Wordpress credentials.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello,
I purchased Kalium WP Theme and imported the demo content. Now I want to configure the Portfolio Page. My site is in French so I wish to change the portfolio category “All” into a French word. But I cannot find where “All” is. Please, could you tell me where to find this category and how to rename it. Thanks for your help.
Romana
Hi Romana,
You need to install Loco Translate plugin first.
Then too translate “All” in category filter follow the steps demonstrated here in this video tutorial:
http://drops.laborator.co/1ewuINote that in order the translation to take effect you must set the current of your site as translate language.
Kind regards,
—Ylli
Hello there!
I have been using Kalium theme for a website I made for a client. Anyways the portfolio stopped working (preview pictures do not show up) I am wondering how to fix this!
http://www.rexincorporated.com/our-workThank you!
-Justine Henderson
Hi Justine,
Thanks for reaching out! Upon checking, your portfolio page seems to be working fine at our end (http://drops.laborator.co/Qc9b ). Would you please re-check the issue again? So that we can be of your assistance.
Best,
Imran
Hi there!
I want to update the theme, and I just followed your tutorial on how to update themes… but after having filled out ‘Marketplace Username’ and ‘Secret API Key’, and hit Save Settings – nothing happens. The Themes option doesn’t show as in the tutorial. What do I do?
Best regards, A-very-confused-Padawan
Hi Padawan,
Thanks for reaching out! The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kindly let us know, how it goes.
Best,
Imran
Hi Imran,
That’s the problem – I already tried to update by using the Envato Toolkit, and I did followed your tutorial… but after having filled out ‘Marketplace Username’ and ‘Secret API Key’, and hit Save Settings – nothing happens. The Themes option doesn’t show as in the tutorial. So I’m a bit lost on what to do now?
Best regards
Hi digitaldesignjedi,
Can you please try this again, because sometimes you need to click Save Settings 2-3 times.
If this doesn’t work then you need to update Kalium manually.
To do so, just go to your Downloads tab on themeforest > go to our item and click Download > then go to your downloads folder and unzip our theme > open folder that you unzipped > unzip kalium.zip > open kalium folder that you unzipped and copy all of it’s content, then go to your wordpress files, wp-content >themes > kalium paste and replace all the files that you copy-ed earlier.
Kind regards,
—Ylli
Hello. Please look at my site :
http://www.tobalo.de/Today I noticed that on my homepage all thumbnails not appear, also inside the portfolios. A few days ago it worked . What’s going on ?
Hi Tobalo,
Thanks for reaching out!
It seems that are using an older version of our theme (1.8.5) and the latest version that we just launched is 1.8.9 (it may take some hours until Envato approves this update).
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Best,
Imran
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