3572 comments found.
How to update Aurum to the latest version?
Hi Savalne,
Thanks for reaching out! The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Best,
Imran
Hi Aurum Support Team,
the import of the Demo Data of the “Fashion” Store did not lead to the overall impression of your online version. Here is what is missing/different:
- No language Switch in the upper right corner - Mega Menu with Icons is Missing - It says “Account” instead of “Login and Register” in the upper left corner - It says 2014 in the Footer instead 2016 - Buttons used in slider do not render as Retina images
http://www.webmotive.net/screenshots/blade_2016-04-25_15-54-34.pngYou offer two concurrent ways to import demo data. Both did not work. I am using the latest Version of your theme (2.9.1) and all plugins are updated to the latest version.
Could you please help?!
Thanks in advance!
Christian
Hi Christian,
Thanks for writing in! Would you please try checking your memory limits?
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
Kindly let us know, how it goes.
Best,
Imran
Hi Christian,
1— Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
2— As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style
3— This is happening because you are logged as admin, when you log-out you will see the Login and Register.
4— Please just go to Laborator > Theme Options > Footer > Footer Left and change the year there
5— Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi guys, sth happened to my website after updating, that is the description page of the latest product doesn’t show up. If I click on the latest product to see the description, the products list page opens. All the other product pages work. Please, check www.bookuresti.social. Thank you.
partially resolved, thank you, sth happened to permalinks. However, I think there is a bug when the title of a product consists exclusively in numbers, see what happens in the widget side bar dedicated to the latest products…
Hi Radumeirosu,
Thanks for writing in! Upon checking, everything seems to be working fine at our end as per shown in the following:
Would you please provide us with a little more clarification of your issue? So that we can come up with a detailed response once we have a better understanding of your problem.
Best,
Imran
Yes, Imran, that’s what I was saying that now is partially ok, but there is still sth wrong when the title of a product consists in numbers instead of letters. Now you can see the latest added product on the website is “George Orwell’s 1984”, instead of simply “1984”, but still there is a small problem. When you click on the book to see its description, you’ll see on the Books right side widget a kind of error, that is there is no space between “George Orwell’s 1984” and the book below (“Understanding Teenagers’ Reading”). Thanks and all the best!
Hi radumeirosu,
Can you please add the code below to Custom CSS
.product_list_widget li {
min-height: 70px;
}
Kind regards,
—Ylli
ok, thank you!
Hi radumeirosu,
Glad to hear that
Kind regards,
—Ylli
Hello I found a bug in your aurum wordpress theme. If you search for an empty string and then click on a tab in the result window(Post,Pages,Products) you got a 404 error. It’s also not working on your demo site.
Hi jakobschnyder,
Thanks for reporting it, i just write this on our to-do list and we will check if that’s a bug we will fix this problem on the next update
Kind regards,
—Ylli
Hello,
I had questioned about this a month or so ago and after just doing the latest 2.9.1 update I am still not seeing the enter coupon field on the cart page. I do see some text in the source of the page but nothing is displaying. Can I have you take a look to see what might be wrong?
Thanks, Paul
Hi.. nevermind. I found I had some custom css entered.. .shop .page-title {display:none;} guess I didn’t like something about the title and had not realized coupon field .. is a title??
changed my css to .page-title h1 {display:none;} all set..
Hi Axiswebdev,
Glad to hear that you are resolved now.
Have a good day!
Best,
Imran
Hello, I cannot install the Aurum theme to WP 4.5 on plesk server.
Other themes work well.
Can you help me, please?
Hi fpacienza,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Have you checked if you meed the recommended PHP configuration limits? They must be:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us
Kind regards,
—Ylli
In Aurum theme, which is the file that shows the attributes (book-author, language, editor, number of pages) of woocommerce product? I’m referring to the page for single book where there is the big image of the book cover, with button for purchase the item and under that there is the book details (description, additional information and reviews).
Hi there,
Do you want to edit these fields? Editing the file is not the right way to do it, the best is to create or remove the existing Attributes because adding/removing code from the files can be reset when updating the theme and you will need to re-do them every time.
Kind Regards,
Art
]
Hi
I urgently need help with the Aurum theme. Having a lot of trouble installing it on wordpress and think it is corrupted. Who do I contact and what is their contact details if you cannot help me? I cannot understand why I am paying so much for a theme if there isn’t ANY support with issues like this.
Regards
Hi clarisvdm,
This is very strange, because we don’t have any problem with our theme. But can you please tell us what error is appearing there? Please just copy and paste the text or make a screenshot for us.
You can upload screenshots on this site if you don’t know any other service.
Are you please following this procedure Aurum – Theme Installation and Demo Data Import.
P.S: Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us
Kind regards,
—Ylli
Hi, I am getting duplicate orders (like 17), I can see duplicate orders for a single purchase. But if I activate another theme it is showing the orders correctly.I have the latest theme installed. Please help.
Hi jharri,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind regards,
—Ylli
However, i am having some issues with the product images. on the catalog page.
i want the full image to show on the catalog page, but instead it zooms in too close and it crops out some parts of the image.
Please i need help with that.
My purchase code is b3d2bcb9-8f58-4696-b808-ec77b1222fde
Thank you for your prompt response.
Regards, —Francis from MetroRush
Hi Francis,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
HI Yilli,
Its my shop page : https://jerseygramm.com/mainsite/shop-2/
if you go to my gym equipments section : https://jerseygramm.com/mainsite/product-category/gym-and-sports-equipments/
you’ll see that some of the product images are not coming out in full. i tried to fix this by changing the image settings in theme options and woocommerce settings, but the result of this was that, the products on the catalog page don’t come out on the same horizontal line alignment. Some products are higher that the others and thus the name label and the price follows.
This makes the catalog page look scattered.
To be honest, the solution i will like for this is for the product images in the catalog page, to be in a frame, so that the size of the image doesn’t affect the positioning or alignment of the name and price.
I want all the names and price to be on the same straight horizontal line.
Please look into this.
Regards, Francis.
Hi Francis,
Thanks for the description! Upon checking, your website seems to be on under construction mode:
Meanwhile, please also make sure that you are using the latest version of our theme.
Best,
Imran
Hi,
I have now disabled the construction mode so you can check it out.
Please look into it ASAP, as i’m working with a deadline.
Also, yes i’m using the latest version of your theme, and i’m also using the latest version of wordpress.
regards, francis
Hi francis
In order to show full images, you can set this setting in Theme Options > Shop Settings:
You can either set large or full value, in this case full will show the original image uncropped while large will show proportionally resized image to maximum size defined by WordPress (better for page speed loading).
Best regards,
Arlind
Hi, i have done that and it doesn’t quite solve my issue.
As you can see in the image below, the name label and prices and not aligned on the same line:
https://www.dropbox.com/s/c4nez2zd2w76wox/Screenshot%20%285%29.png?dl=0I would like them to be aligned on the same line just like what you see in the images below:
https://www.dropbox.com/s/gbbt8xfayi7tiqe/Screenshot%20%286%29.png?dl=0also
https://www.dropbox.com/s/b3zqieg02p9kqw0/Screenshot%20%287%29.png?dl=0As you can see in the images above, the names and prices are aligned on the same line, unlike the first image. And this makes the page look very unpleasing.
Regards, Francis
Hi Francis,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
okay i will do that, but 7 business days is a little to long. Isn’t there anything i can do to hasten this?
Hi metrorush,
We usually reply to emails faster, but sometimes we got a lot of emails and comments on themes, so we have wrote 7 days there just to inform clients for every occasion.
Kind regards,
—Ylli
Hi,
thanks for the help, i appreciate that.
Although i still want the size of the text product catalog reduced
https://www.jerseygramm.com/mainsite/shop-2/Please i need help with that.
Regards Francis
Hi Francis,
Ok then, i see that you have copied the same reply on email too and we will continue the conversation on the email
Kind regards,
—Ylli
Hello I would like to know how to create account button, how to make “login or register”, log out, order, and other things in top of site.
Everything which is necessary to create account on site.
Thanks
Hi fotosypniewski,
Have you imported our theme demo content, or are you using Aurum and making your site from the scratch please?
Kind regards,
—Ylli
I try imported but it worked wrong, maybe i did something wrong, and I delete everything and start from the bieginning.
Hi fotosypniewski,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
www.galeriaf4.pl
before I deleted everything, I installed theme demo fashion
Hi there,
I can see that the Login and Register are appearing on your site
Note that you can’t see those two buttons if you are logged in on your site. Try on a private tab.
Kind regards,
—Ylli
Understand it, but when you click on “login” the site is empty.
If I corretly install the demo content everything will be on my site, working account, cart, site and product? Then it will be possible to edit on my own like i would like my sit should be?
Oki, I add “My account” by visual composer and its work
Hi there,
Glad to hear that your problem is solved now.
Have a nice day!
Best,
Imran
Hello,
I cannot import the ‘Bookstore’ demo content for Aurum. I used Laborator to import the content. PHP limitations are all OK (green) sufficient. It keeps giving the following error (even after fresh WP install): [ErrType: xml-wp-content] Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, you@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Hi Ult1mate,
Can you please send us your site URL, WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hello.
I bought a new license this theme for a new project. But I had already installed the theme on this new project. Almost everything is functioning normal. But the WPBakery Visual Composer plugin license remains disabled. I can not edit the pages you were editing.
What can we do to solve this?
Thank you in advance!
Hi leandrosilvaorg,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Kind regards,
—Ylli
Hello.
My website address is http://goo.gl/PIhSKn
Please help us because we need to launch this site later this week.
Hi there,
Thanks for the link! Upon checking, your site seems to be working fine at our end, and all the plugins are activated including Visual Composer. Would you mind confirming the issue again? So that we can be of your assistance.
Best,
Imran
Hi Laborator,
I need 3 things from top menu.
1) I need top menu to be transparent and whit text as its in main menu: https://www.dropbox.com/s/ft1fnxx03oqr21g/Screenshot%202016-04-22%2014.32.05.png?dl=0
I have paste in Custom CSS this code only: https://www.dropbox.com/s/1br0ur3sfgsiakw/Screenshot%202016-04-22%2014.32.53.png?dl=02) a) I need Login/Register link without date b) on right side Language Switcher WPML. c) Currency switcher Woocommerce or WPML as per recommendations.
Thank you in advance for your help.
Hi Kasparovch,
Thanks for reaching out! Would you mind providing us with the link to the particular pages of your site?
P.S: I see that your support subscription has expired, kindly renew it to avail the support service in future.
Best,
Imran
Hi, I am wondering how to customize the subtitle font size on uber mega menu. I have tried to change to change the subtitle font size etc.. but still doesn’t work.
http://postimg.org/image/wkw1pywjb/thank you
Hi, sorry, I still have more question about the menu.
1. How to set the padding between image and the sub titile
2. the text size of the subtitile
3 Padding between the sub-title and the menu
4. The gap on the top
thank you so much
http://postimg.org/image/7d5fmdhc7/Hi vnssnsa,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
P.S: We don’t give support for third party plugins, but we will try to help you this time only
Kind regards,
—Ylli
Hi Yill, here is the link : www.wovenlabel.com.hk
I though you also support uber menu ?
thanks a lot, Vanessa
Hi Vanessa,
2. See this image: (view large version)
This is the code I was referring to in the image:
<h4 class="no-top-margin">Shop Variants</h4>
4. The four columns are added in a row and the row has the padding: (view large version)
Regarding the other questions, you have all the settings in the UberMenu, just play with the styling and settings a bit and you will manage to add/remove the paddings.
Kind Regards,
Art
Hi Arlind, hi Art
Thanks so much for the new Aurum update. It’s awesome that you improve the theme!
I have an issue which is really creating troubles and it seems it costs also conversions. It is the responsive / mobile site.
In Safari I can’t klick the plus sign or the label („add to cart“) to add the item to the cart. And in Chrome there isn’t even a plus sign to add the item to the cart.
I tested it in the Android Browser with a Galaxy S4 (Android Version 5.0.1.) and it works fine: In the Android Browser there is a plus (+) sign to add to add the item to the cart, just like on the desktop version. And it works just as it should.
So the problem seems to be on the iPhone. Is there a fix for this or do you know about this issue?
Any help will be very appreciated!
Thanks and best regards, Riccardo
Hi Riccardo,
Can you please send us your URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello again, Can you help me with installing breadcrumps? I need them to be shown everywhere I’v installed Breadcrumb NavXT. and marked as active “Show Breadcrumb This will show current path of the page. To activate this feature you must install Breadcrumb NavXT plugin.” But mysite.com/shop doesn’t show breadcrumps.
Hi qvika,
To show breadcrumbs in shop, add this line of code in functions.php:
add_action( 'woocommerce_before_main_content', 'woocommerce_breadcrumb', 25, 0 );
It will show breadcrumbs by default on all shop pages.
Best regards,
Arlind
Hi qvika,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Hi there,
Thanks for the link! It seems that you are using an older version (2.9) of our theme and the latest version that we just launched is 2.9.1. Kindly update your theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Best,
Imran
Hi qvika,
If this plugin is not working, then can you please download and install Envato Toolkit and then follow the procedure that Imran wrote to you?
We will write a documentation for them Envato Market plugin very soon.
Kind regards,
—Ylli
Hi qvika,
Can you please add the code below to Custom CSS:
nav.woocommerce-breadcrumb {
margin-top: -15px;
margin-bottom: 30px;
}
it will fix your problem
Kind regards,
—Ylli
Thanks a lot, it works without problems. I have 1 more question. How can i customize social icons? I don’t like so small size and grey colours. Can’t find anything about it. Thanks a lot;)
Hi qvika,
Glad to hear that
Can you please tell u what exactly you want to change there and we will send you the CSS code to customize that part
Kind regards,
—Ylli
Hello;) I just want to know where these icons are located. How can i find them in code or anywhere?:) I need to replace the icons to other icons, wich I can download. I want to use my own .png icons:) Thanks a lot
Hi qvika,
We don’t use png icons but webfonts, we use Font Awesome Icons, so if you want to change them you need to find they name, for example birthday cake and then replace with the other icon, then paste the CSS on your custom CSS with the !important Rule.
I made a video for you http://drops.laborator.co/1fAYy
Kind regards,
—Ylli
Hi qvika,
For the menu there is an easier way to add them, after the name in the menu or top menu simply add an italic tag like the one below:
<i class="fa fa-twitter" />
Kind Regards,
Art
Thanks, it works:) Can you also give me the code of payments in right footer, please?
Hi qvika,
Add the code that is in this page and paste them in Laborator > Footer and add them in the Footer Right section.
Kind Regards,
Art
Thanks a lot. One more question. I have such issue in developer mode on the contact page: Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
Hi qvika,
This is happening on our site too, it’s just a warning and you don’t need to worry about that, we will check what is the problem on the next update
Kind regards,
—Ylli
Hello, my site (Beautiful-Bird.com) is on maintenance mode. However, there is a problem with Visual Composer. It just doesnt work anymore. it used to work perfectly, but now it has just stoped working. Do you know anything about it or how I can make it work again ?
Thanks,
Jane
Hi Jane,
Thanks for reaching out! You are using a very old version of our theme and the latest version for the moment is (v.2.9.1), kindly update your theme to resolve the issue.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important:* Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Best,
Imran
txs a lot
You’re welcome Beautiful-Bird
Hi, Please the checkout page of my theme does not display correctly on mobile. Please I will like the font size of the check out page reduced so that it cam fit well into mobile devices.
My purchase code is b3d2bcb9-8f58-4696-b808-ec77b1222fde
Please i will like this looked into ASAP. as i am working with a deadline.
Thanks.
Hi metrorush,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
the site url is https://jerseygramm.com/mainsite/
Hi metrorush,
You are using an very old version of our theme (2.7) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Also update your Wordpress to the latest version.
Kind regards,
—Ylli
okay. i will get on that and let you know how it goes.
Thanks
hi, I have done that and it helped. The checkout page turns out well on mobile.
However, i am having some issues with the product images. on the catalog page.
i want the full image to show on the catalog page, but instead it zooms in too close and it crops out some parts of the image.
Please i need help with that.
Thank you for your prompt response.
Regards, —Francis from MetroRush
Hi Francis,
To show the full image in the product page go Laborator > Theme Options > Shop Settings and search for Product image size, there you need to type large or original
Kind Regards,
Art
hello.
The error appears in the search.
If I were searching for “good” first screen appears normally.
But I error appears when you select a category from the Search Results screen.
http://toc2.net/st11/20160421_133533.png http://toc2.net/st11/20160421_133603.pngHi goodseng,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind regards,
—Ylli
Hi goodseng
I have made a quickfix for you:
Download this file: http://drops.laborator.co/1kw0c+ and replace it in this directory (of the theme): aurum/tpls/
This should work for you.
Best regards,
Arlind
