Hi Francis,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

HI Yilli,

Its my shop page : https://jerseygramm.com/mainsite/shop-2/

if you go to my gym equipments section : https://jerseygramm.com/mainsite/product-category/gym-and-sports-equipments/

you’ll see that some of the product images are not coming out in full. i tried to fix this by changing the image settings in theme options and woocommerce settings, but the result of this was that, the products on the catalog page don’t come out on the same horizontal line alignment. Some products are higher that the others and thus the name label and the price follows.

This makes the catalog page look scattered.

To be honest, the solution i will like for this is for the product images in the catalog page, to be in a frame, so that the size of the image doesn’t affect the positioning or alignment of the name and price.

I want all the names and price to be on the same straight horizontal line.

Please look into this.

Regards, Francis.

Hi Francis,

Thanks for the description! Upon checking, your website seems to be on under construction mode:

(view large version)

Meanwhile, please also make sure that you are using the latest version of our theme.

Best,
Imran

Hi,

I have now disabled the construction mode so you can check it out.

Please look into it ASAP, as i’m working with a deadline.

Also, yes i’m using the latest version of your theme, and i’m also using the latest version of wordpress.

regards, francis

Hi francis

In order to show full images, you can set this setting in Theme Options > Shop Settings:

(view large version)

You can either set large or full value, in this case full will show the original image uncropped while large will show proportionally resized image to maximum size defined by WordPress (better for page speed loading).

Best regards,
Arlind

Hi, i have done that and it doesn’t quite solve my issue.

As you can see in the image below, the name label and prices and not aligned on the same line:

I would like them to be aligned on the same line just like what you see in the images below:

also

As you can see in the images above, the names and prices are aligned on the same line, unlike the first image. And this makes the page look very unpleasing.

Regards, Francis

Hi Francis,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

okay i will do that, but 7 business days is a little to long. Isn’t there anything i can do to hasten this?

Hi fotosypniewski,

Have you imported our theme demo content, or are you using Aurum and making your site from the scratch please?

Kind regards,
—Ylli

I try imported but it worked wrong, maybe i did something wrong, and I delete everything and start from the bieginning.

Hi fotosypniewski,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

www.galeriaf4.pl

before I deleted everything, I installed theme demo fashion

Hi there,

I can see that the Login and Register are appearing on your site

(view large version)

Note that you can’t see those two buttons if you are logged in on your site. Try on a private tab.

Kind regards,
—Ylli

Understand it, but when you click on “login” the site is empty.

Hi, sorry, I still have more question about the menu.

1. How to set the padding between image and the sub titile

2. the text size of the subtitile

3 Padding between the sub-title and the menu

4. The gap on the top

thank you so much

Hi qvika,

To show breadcrumbs in shop, add this line of code in functions.php:

add_action( 'woocommerce_before_main_content', 'woocommerce_breadcrumb', 25, 0 );

It will show breadcrumbs by default on all shop pages.

Best regards,
Arlind

Hi qvika,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

Sure, here it is – https://leeward.com.ua/shop/men/odezhda/shtany-i-dzhinsy/mango-man-dzhinsy-rick/

Hi there,

Thanks for the link! It seems that you are using an older version (2.9) of our theme and the latest version that we just launched is 2.9.1. Kindly update your theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi qvika,

If this plugin is not working, then can you please download and install Envato Toolkit and then follow the procedure that Imran wrote to you?

We will write a documentation for them Envato Market plugin very soon.

Kind regards,
—Ylli

Hi qvika,

Can you please add the code below to Custom CSS:

nav.woocommerce-breadcrumb {
    margin-top: -15px;
    margin-bottom: 30px;
}

it will fix your problem

Kind regards,
—Ylli

Thanks a lot, it works without problems. I have 1 more question. How can i customize social icons? I don’t like so small size and grey colours. Can’t find anything about it. Thanks a lot;)

Hi qvika,

Glad to hear that

Can you please tell u what exactly you want to change there and we will send you the CSS code to customize that part

Kind regards,
—Ylli

Hello;) I just want to know where these icons are located. How can i find them in code or anywhere?:) I need to replace the icons to other icons, wich I can download. I want to use my own .png icons:) Thanks a lot

Hi qvika,

We don’t use png icons but webfonts, we use Font Awesome Icons, so if you want to change them you need to find they name, for example birthday cake and then replace with the other icon, then paste the CSS on your custom CSS with the !important Rule.

I made a video for you http://drops.laborator.co/1fAYy

Kind regards,
—Ylli

Hi qvika,

For the menu there is an easier way to add them, after the name in the menu or top menu simply add an italic tag like the one below:

<i class="fa fa-twitter" />

Kind Regards,
Art

Thanks, it works:) Can you also give me the code of payments in right footer, please?

Hi metrorush,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

the site url is https://jerseygramm.com/mainsite/

Hi metrorush,

You are using an very old version of our theme (2.7) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Also update your Wordpress to the latest version.

Kind regards,
—Ylli

Hi husame,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

i sent you e-mail via that link. Waiting for your support. Thank you

Hi there,

We will check the mail and get back to you as soon as possible.

Kind Regards,
Art

Hi lala1003,

Thank you for your interest on our theme, here are your answers

1— Yes this is possible.

2— For sure, you can tweak that from our rich Theme Options.

3— For sure that you have this option, you can choose which menu you prefer from the Theme Options

(view large version)

4— You need a plugin that will show your Instagram feed and it will be easy for you to do this.

5— Out of Stock can be added from the WooCoomerce, but the New maybe can be done by any plugin, such as this one WooCommerce New Product Badge

(view large version)

6— You can use an newsletter plugin

Kind regards,
—Ylli

Hello, Thank you for the answers we got a few more questions:

7) Are the product image boxes on Front Page, Shop Page and Single Product Page adjustable in size?

Is Woocommerce Lightbox compatible with Aurum Theme?

9) We’re using the Multisite Language Switcher to switch between the english and german page. Is this going to work with Aurum?

Thanks so much!

Hi lala1003,

1— I think so.

4— I don’t think that the Visual Composer has any element that can get your Instagram posts.

(view large version)

6— We don’t know, there are a lot of plugins that can do the newsletter stuff, and you can chose one that you like among them.

7— You can choose if you want to use vertical or horizontal images on your site.

8 and 9— We haven’t tested those plugins, but you can give it a try.

You can use Loco Translate plugin to translate our theme to another language.

Kind regards,
—Ylli

Hey Ylli

4) Our Visual Composer Site options look like this: http://img5.fotos-hochladen.net/uploads/bildschirmfoto1ueam50n7y.png

We’ll be needing “Promotion Image”, “Section Title”, “Instagram Photos” for our page

4.1) Is the “Revolution Slider” included in Aurum? 4.2) Is Visual Composer included in Aurum?

9) We are familiar with Loco Translate but which Plugin do you use for the language switcher button in the topbar of the front page?

Thank you lots!

Hi again,

4— Some elements ( those with this icon http://drops.laborator.co/1hd7q ) there are elements of the theme that are made for Visual Composer.

4.1— RS is supported but not included, as you can see on our item page.

9— This is the plugin https://wpml.org/

Kind regards,
—Ylli

4) Unfortunately I can’t open the link

4.2) Is Visual Composer included in Aurum Theme?

9) Is the wpml plugin included in the theme or do we have to purchase it additionally?

Thank youuuu

Hi lala1003,

Please try again.

Yes for sure.

You need to buy the plugin separately.

Kind regards,
—Ylli