Hi Mandeep,

Thanks for your response! If you can’t update premium plugins, go to Plugins > Installed Plugins and – delete Revolution Slider and Visual Composer, then install them again from Install Plugins page.

Kindly let us know, how it goes.

Best,
Imran

Hi Imran, The visual composer works again, thanks.

My revolution slider uploads really slowly when you visit my homepage. Is there something I can do to resolve this?

Mandeep

Hi Mandeep,

The loading time of Revolution Slider depends on the image size and the complexity of the slider (transitions), we can’t do anything about this as we only include it in the theme.

Kind Regards,
Art

Hi Ruben,

Thanks for the clarification! Kindly navigate to Laborator -> Theme Options Portfolio Settings as per shown in the following:

(view large version)

Please don’t forget to attach Featured Image for all your projects:

(view large version)

Because they need an image in order to show on the Portfolio page.

Best,
Imran

Thank you, works fine now.

gr, Ruben

Hi Ruben,

You’re welcome. Glad that helped and thanks for reporting back.

Have a nice day!

Best,
Imran

Hey Ylli,

thanks for your fast answer! I checked it with Safari + Firefox and see the same problem. My portfolio has 15 items, but i see just 10. Click “SET´S” an you will find just 2 Set´s, but not 4 – right?

Here is a curious message:

Your theme requires an update! Required version is: 1.8.8.1 Your version: 1.8.9

Best regards

Next Problem: there are no pictures on this page: http://unshoot.com/portfolio/set-004/

Best regards

Hi Themfy,

Thanks for dropping by! Kindly navigate to Laborator -> Theme Options Portfolio Settings as per shown in the following:

(view large version)

Please don’t forget to attach Featured Image for all of your projects:

(view large version)

Because they need an image in order to show on the Portfolio page.

Best,
Imran

Hi Kat,

Thanks for reaching out! Would you mind providing us with the link to your site and a little more clarification of your requirement and some mockup screenshots with the issue dented? So that we can offer you with a possible solution.

Best,
Imran

I have changed it to auto, but it fill up the entire width of the webpage. What to do?

Hi studiobonkend,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Thank you, I have send you and email. I hope to be hearing from you soon.

Design -> Theme Options -> Other Settings -> Search Settings -> Activate Products

Is it possible to add a search field in the top menu – Not in the full-background menu – for the complete website?

Hi Stefan,

Glad that you are reolved! Regarding your second question, so there’s already a search field within the top menu:

(view large version)

You can adjust the top menu settings as per shown in the following:

(view large version)

Best,
Imran

Hi there,

You can use the Visual Composer elements only in the Visual Composer type and not in the other types of portfolio.

Kind Regards,
Art

Hi Allen,

Thanks for reaching out! You are using a very old version of our theme (1.8.5) and the latest version for the moment is (1.8.9), kindly update your theme to resolve the issue.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important:* Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi Mayisland,

Thanks for reaching out! Would you mind providing us with a little more clarification of your requirement? So that we can offer you with a possible solution.

Best,
Imran

Hi.

The links part of team page member being linked to hover as a whole want to change.

Currently, only type portion of the link.

http://pinewoodcap.com/p.jpg http://pinewoodcap.com/team

Thanks.

Hi mayisland,

So you are asking if the link can be on entire image, i’m sorry but this option is not possible for the moment.

Kind regards,
—Ylli

Hi there,

Thanks for writing in! Upon checking in Safari browser, everything seems to be working fine at our end:

(view large version)

You may check the version of your Safari browser, and kindly upgrade to the latest if it’s an older version.

Best,
Imran

Hi Diana,

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Art, mail just sent. Thanks, Diana

Hi there,

We will check the e-mail and get back to you there.

Kind Regards,
Art

Hi zeedotme,

I see that you have now changed the background color to a darker color Is that correct?

Kind regards,
—Ylli

Hi, sorry yes i managed to – for some reason there was some custom css overriding it, deleted that. Thanks though.

While I have you though, I can’t seem to change ?portfolio in the URL to ?design. I’ve changed it here: http://d.pr/i/1eB34 and also hit save on permalinks page but no luck. What am I doing wrong?

Thanks in advance

Hi Zeedotme,

Thanks for reaching out! Upon testing at our local setup, it’s working fine at our end. Would you mind clearing your browser’s cache or testing on a different browser? And see if the issue goes away.

Please let us know, how it goes.

Best,
Imran

Hi there,

Thanks for the link! There’s a server error into your site’s console; we’d advise contacting your hosting provider. Meanwhile, Would you please try checking your memory limits?

Recommended PHP configuration limits are as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

Please let us know, how it goes.

Best,
Imran

Dear Laborator team, Hello

Thank you for reply.

I try to do update of Wordpress & Thema & PHP. I can’t try checking my memory limits, yet.

So one question, can you see that my site is showing 17 portfolio items?

I think that ”.htaccess” & ”.ftpaccess” is getting to the trouble. Because I see that my site is showing 17 projects at my house, but I can’t see that at other place.

my setting

.htaccess in wp-login.php :::::::::::::::::::::::::::::::::::::::::

1. BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase /designer/ RewriteRule ^index¥.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /designer/index.php [L] </IfModule>

<files wp-login.php> order deny,allow deny from all

allow from 11.11.11.11 allow from 22.22.22.22 </files>

1. END WordPress ::::::::::::::::::::::::::::::::::::::::

.htaccess in wp-admin ::::::::::::::::::::::::::::::::::::::::

1. BEGIN WordPress

order deny,allow deny from all

allow from 11.11.11.11 allow from 22.22.22.22

1. END WordPress :::::::::::::::::::::::::::::::::::::::::

.ftpaccess ::::::::::::::::::::::::::::::::::::::::: <Limit ALL> Order Allow,Deny Allow from 11.11.11.11 Allow from 22.22.22.22 Deny from all </Limit> :::::::::::::::::::::::::::::::::::::::::

What do you think?

Hi fulxsusno,

We have released version 1.8.9.1 which will fix your issue.

Also, this week we are going to release v1.9 with lot of great new features, and you will no longer encounter this problem.

Kind regards,
Arlind

Hi,

The part of the portfolio that doesn’t display is the Pictures / photo gallery.

See here on a test page

In english yo can see the images

http://www.commonplacesartgallery.com/portfolio/test

In FR you can only see the text

http://www.commonplacesartgallery.com/fr/portfolio/test

Thanks for your help

Hi Commonplacesasbl,

Do you want to use the same images of English page also in French page?

I need to analyze the code, for this I am going to need to login to your FTP, so please send us your FTP credentials in our official contact form here:

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Please do not forget to explain your issue again in email, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests. Also add “This ticket is related to Arlind” in the end of email.

Best regards,
Arlind

I sent you an email via the link with the information.

Thanks

Hi Thomas,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

Never mind, I fixed the issue

Hi studioroelbego,

Glad to hear that

Kind regards,
—Ylli

Hi Luca,

You are using an vert very old version of our theme (1.6.1) and the latest version for the moment is (1.8.9), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

We have released 13 updated since 1.6.1 so if you want to be informed when we release a new update to our theme, please don’t forget to enable this option:

so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin.

Kind regards,
—Ylli

Hi there,

Thanks for reaching out! Kindly navigate to Laborator -> Theme Options -> Portfolio Settings -> Thumbnail Options as per showing in the following:

(view large version)

Best,
Imran

Hi gcirulis,

After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support

Your problem will be solved after you update the plugins

Kind regards,
—Ylli

Hi Vic,

That logo it’s on Revolution Slider settings, you can learn how to remove that by seeing those images:

Click your slider Settings icon:

Then remove this code from the “Custom JavaScript” area: (view large version)

Kind regards,
—Ylli

Got it! Thanks!

Hi Goatstudio,

Glad to hear that your problem is solved now.

Have a nice day!

Best,
Imran