26722 comments found.
I have a tumblr feed that I want to embed into a page which I have tried with an iframe but height is proving an issue – can I ask how you suggest with Bridge Theme?
Hello,
We recommend you to contact our support at https://qode.ticksy.com , so they can see the iframe you’ve got and provide some solution to get best possible display outcome.
Qode
hi i’ve created a download page for my products but it doesn’t work because i cannot view the products on it. when i click on the download voice of the menu bar, it appears the download-archive page. I tried to review the easy digital downloads settings but there is no option that i touched about or something else that apparently i can do. Does bridge support e-commerce setting or do i have to include anything else? thank you
Hello,
Digital/Downloadable products are native feature of WooCommerce, should work properly. Make sure you’ve set it all correct https://docs.woothemes.com/document/digitaldownloadable-product-handling/
If you still have problems with it, please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, and our support team will check this and provide help.
Qode
hello ! one of my client is very interested in your theme to build her online shop. I saw a mansonry shop in the demos,before purchasing the theme for her, can you confirm that this demo still available in the latest version ! Thanks !
I don’t mean to be stingy, because this theme is outstanding, but. . .is there away to renew support without making a repeat purchase of the theme? Thanks!
Hello,
No need to re-purchase the theme, you can just extend support period of course. To extend support, when you login to your profile here on themeforest, and go to Bridge page, just follow the instructions from the screenshots http://screencast.com/t/ZSyjxQsQA http://screencast.com/t/nLcXXNoR
These are the rules and pricing of Envato market, not something we included.
Qode
Not a problem! I’m happy to pay. Y’all are awesome! I just noticed that I received an email notification if I renewed before 31 March 2016, I would be entitled to a discount due to the revised support policy. Completely missed this! And chance y’all can extend the discount?
You need to contact Envato (themeforest) about it, they are in charge for this 
Will do!
Thanks, write us back what they said.
(Smiing) The answer was “no”.
Sorry to hear that really. It’s not something we have influence on.
Visual Composer isnt working for me either 
Hello,
Latest version of Bridge 9.1.3, that includes Visual Composer 4.11.2.1, is stable and no problems with Visual Composer there.
Please update the theme, here are the instructions : http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update Visual Composer: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Clear browser cache after this.
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
Visual Composer doesn’t work. What can I do to fix it?
Hello,
Latest version of Bridge 9.1.3, that includes Visual Composer 4.11.2.1, is stable and no problems with Visual Composer there.
Please update the theme, here are the instructions : http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update Visual Composer: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Clear browser cache after this.
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
Hello,
This page http://demo.qodeinteractive.com/bridge/portfolio/gallery-style-condensed/four-columns-grid/ uses portfolio list. It displays only images (featured images of portfolio items) , but you can set a video that will open in a lightbox on click for each image.
Qode
Hi, my visual composer has disappeared from the backend of my site (VC is there but you can’t use it) and all the VC content from my home page has been replaced by a white block (the content is there somewhere but you can’t see it). Any advice please?
Hello,
Please make sure you’re using latest Bridge 9.1.3, that includes Visual Composer 4.11.2.1, and clear browser cache upon all the updates. Everything will work fine with WP 4.5 then.
Here are the instructions for theme update: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And here are the plugin update instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
Hello, Is there something going on with visual composer? I am unable to use it. Whenever I click on an element, nothing happens. Please inform.
Thank you.
Hello,
Please make sure first that you’re using latest Bridge 9.1.3, that includes Visual Composer 4.11.2.1, and clear browser cache upon all the updates. Everything should work perfectly fine within it.
If you need to update, here are the instructions for theme update: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And here are the plugin update instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
Dear Support,
I’m currently running a fresh installation of Wordpress version 4.5 with the latest version of Bridge as updated on the 20th of April. Installation functions fine, but after importing demo 107 the logo is invisible and the masonry gallery is invisible. I’ve also tried created my own galleries without success—is this a known bug or other?
Hello,
Logo missing refers to incompatibility between WordPress version, and theme version.
Please make sure first that you’re using latest Bridge 9.1.3, that includes Visual Composer 4.11.2.1, and clear browser cache upon all the updates. Everything should work perfectly fine within it.
If you need to update, here are the instructions for theme update: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And here are the plugin update instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
We are using the Team box in Visual composer, but want to add a phone number and V-Card. Can this be done?
Hello,
There are no field for this by default.
You could add phone number into description field. Or, alternatively, to combine this element with some other in the same column, text block for example, to add this additional information you need.
Qode
Hello,
I just upgraded to php 7. Your theme is throwing lots off errors. Please let me know when it will be fixed.
Hello,
Please submit a ticket to https://qode.ticksy.com , so our support team can check the errors you’re getting and provide help.
Qode
Hi , is there a way to turn off the border for Qode Client element?
Hello,
Just add this css in Qode Options -> General -> Custom CSS field:
.qode_clients .qode_client_holder_inner:before {
border-right: none;
}
.qode_clients .qode_client_holder_inner:after {
border-bottom : none;
}Qode
Hello, I would like to have support from you dear theme team. I know that installation is not provided to support, but the problem is that I just can’t to install the file bridge.zip, every time I ry there is a message to “Are you sure to do this.. try again” I tried with another theme I bougt and everything is ok. Please answer me. Thank you in advance.
Hello,
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation). http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-1-wordpress-theme-installation/
Go for that second method, since you’re working locally, no need for FTP client, just paste unziped bridge theme folder in wp-content/themes folder of your local server.
And for any help feel free to contact our support team at https://qode.ticksy.com
Qode
Hi team – sorry please disregard the messages above. I installed bridge.zip and then deactivated and removed both layer slider and visual composer from plugins, and then I reinstalled them. All working now thanks!
Thanks for updating on this, glad to hear it’s all fine now
Hi I just installed the latest bridge.zip file which I downloaded directly from my TF account. Unfortunately the backend editor is still unusable. Can you help?
We just saw your last message, glad you managed it all
Hi I’ve tried replacing ( wp-includes/js/jquery ) with the jquery folder from 4.42 with no luck.
Hello again,
No need for doing it. We released theme update for the compatibility with latest WordPress version as soon as new WP came out.
Please make sure you’re using latest Bridge version, and latest VC that comes included within it.
Qode
Hello – the backend editor stopped working after I upgraded to V 4.5 Wordpress. I’ve installed the latest version of bridge-child. Do you have any tips on how I can get the backend editor working again?
Hello,
Please make sure you’re using latest Bridge 9.1.3, that includes Visual Composer 4.11.2.1, and clear browser cache upon all the updates. Everything will work fine with WP 4.5 then.
Here are the instructions for theme update: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And here are the plugin update instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
Still love my Bridge .. just for next improvement, i suggest you guys must tweak/improve visual composer element user interface when it implemented into pages like on some other themes did. Your VC UI on pages look so messy to me because i always get spoiled by themes with efficient VC UI on creating pages. I like what you did for the result on front end, but creating pages with your VC is not comfort enough. i believe i’m not alone for this issue. keep up the good works ..
Hello,
Thanks a lot for your message – user experience is very important to us. We will look to improve in the future, like we always tend within each update.
Greetings,
Qode
Recently we discovered that the Visual Composer forms went missing from our site. When we logged in to edit the forms the function wasn’t allowing us to add any elements to the page to edit. We updated to the most recent version of Bridge to see if that had anything to do with it. Is there a recent issue with Visual Composer your team is looking into?
Hello,
Please make sure you’re using latest Bridge 9.1.3, that includes Visual Composer 4.11.2.1
Here are the instructions for theme update: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And here are the plugin update instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
If the problem is still on, please submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
