390 comments found.
Hello! Congrats for your work, just purchase the theme, i have 2 questions, can i remove the menu, just stay with Hamburger icon?
Hi nixlopez,
Thanks for your interest in Heli. Your request is possible with Heli. You just need to submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can easily help you
Best Regards,
ThemeMove
You say on the theme’s page that PSD files are included in each purchase, but there are no PSD files at all on the theme’s zip file. What’s wrong here?
Hi jkazerooni,
Please provide your email address, we’ll send the package to you.
Best Regards, ThemeMove
Why not make it available to everyone, as you say you do on the theme’s sales page?
We’ll give other customer in the readme.txt file in next version. Now you can get it when providing your email/or creating a ticket at our support system and we’ll send it to you.
So many bugs this theme is unusable as is. The theme importer function also does not work on “shared” hosting platforms. The last few “updates” they uploaded the wrong theme or broke the theme entirely. Revo Slider is now broken inside the “new” 2.0 theme. Seems like this agency really needs to work out the bugs before pushing this theme out public.
Hi partsoven,
You can discover many updates & fix bugs in Heli’s 2.0 version. We recommend you give it a second try and enjoy the improvements. We have also updated Heli to catch the last technologies. Even, Heli is the first theme in the market has Selective Reloading feature.
Best Regards,
ThemeMove
I am using 2.0 and this is the theme I am referring to having so many bugs.
Hi partsoven,
Our developer’d like to support you in this case. Just create a support ticket at our support system and tell us in detailed your issues, provide your purchase code & admin account.
The issues will get solved asap.
Best Regards,
ThemeMove
I submitted a ticket, it took much longer to get this sorted out than I wanted but its finally working. Thank you!
Hi partsoven,
We will try to improve our service as much as possible. Thanks for your patience & sympathy at our work since the volume of tickets is growing accordingly with Heli’s sale.
Warm Regards,
ThemeMove
Hi I purchased your theme for www.portsocialmedia.com please check the mobile is not reponsive and can you please fix
Hi airshaid,
We have opened your site and everything is ok. Which browser are you using? It will be better if you can submit a support ticket here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Whenever I open a widget inside editing a page it doesn’t save at all. Can’t do anything….
Hi austuta,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
hi. is it possible to combine elements fromone demo layout with an other. for example the box of the fashion brand with the minimal demo?
or different headstyles?
thanks for support
Hi dq-8,
It’s totally possible. Indeed, you can create a support ticket here and provide:- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
hi and thanks for your support.
i have a aditional question for the theme. in the split screen layout on mobile devices the screen is splitted too. maybe isn’t it better to use the elements under each other because you can see nothing of the elements they are on the right side of the half elements.
also if you use the photography homepage the navigation is on the bottom. which setting i need to show the navigation allways at the bottom of the page?
thanks for support tom
Hi dq-8,
About Photography page: the content is just a slideshow, and navigation in the bottom using preset 12, you can find the other preset in that box: http://prntscr.com/bcu7ah
About split screen displays inappropriate on mobile, we’ll check & solve this issue.
Best Regards,
ThemeMove
thanks for information. yesterday i open a ticket via your support, maybe easier for you to comunicate in this way. 
regards tom
Hi Tom,
Thanks for your patience with us. Our developer’ll reply you so soon.
Regards,
ThemeMove
Hello.
I’m trying to install the theme uploading tm_heli_1.2.zip and i receive a warning message and i can not install.
https://gyazo.com/ad33f8201e6f55b81196829fa4ee49d9Thank you.
Hi xamanista,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme) Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards, ThemeMove
Let’s see what’s new in Heli today
1. Added: 2 new home page 2. Fixed: font problem and button problem of revolution slider 3. Fixed: max-width of logo 4. Fixed: disable page title on main blog page 5. Fixed: sticky menu problem 6. Fixed: minor css bugs 7. Improved: interior page 8. Improved: progress bar 9. Improved: sample data for loading faster
Hi there,
I came to check if there was a solution for the logo size issue and saw your instructions, but unfortunately that’s a terrible solution, as it moves the search icon and the menu button, messing up the whole header.
Is anything else we can do change the logo area size? Or even better, when will you guys fix that? That’s a pretty basic feature that 99% of WP themes have, how you didn’t think about it prior to releasing this theme?
Hi jkazerooni,
We will update this issue in the next version of Heli.
In this case, our developer need to help you by himself asap.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi,
Haven’t heard from you for days. Could you please tell us your ticket number, we’ll take a look and see if it has already fixed.
Best Regards,
ThemeMove
Hi,
I updated to version 2.0 and the problem persists, but in a different way. I will submit a ticket later this week as this is not a major issue and I prefer to finish customizing the theme prior to having someone looking into this. Thanks.
Hi,
We have updated to fix the logo’s issue. As you can see the logo is a simple element. But with the unique design of Heli, we need to make some customizations to help our customers use it easily. If you still meet the difficulty while using it, we’d love to hear your feedback to fix & improve our work.
Thanks for your comment.
Best Regards,
ThemeMove
Hi,
I have logged ticked for help with the demo import, sent DM inbox message on themeforest, wrote you on your gmail account with muy ftp, cpanel, admin details.Still I have not seen any changes. could you please help.
Client is really on my case. I neeed help.
Hi,
Are you Tony? I’ve just received Tony’s email yesterday.
Yes. I am tony. I Opened a ticket with all the details you asked me to provide but I have not seen any import on my website still
Hi,
I’ve just created a ticket for you on our system. Our developer will help you to solve this issue within 2-3 working days.
Meanwhile, don’t forget to check our online documentation to be sure you are on the right way.
Best Regards,
ThemeMove
Hi Tony,
I see that your issue has gone. You also haven’t replied to our developer yet. If you still need more help, we are willing to give you a hand.
Best Regards,
ThemeMove
Hello! Congrats for your work, I thinking to buy this theme but I’m wondering if its possible in the portfolio page make some menu with the different works, I mean to order them in differents categories and sub-categories.
Thanks a lot!
Ji julenurra,
If you are thinking of mega menu, so it’s totally yes for your request.
Best Regards,
ThemeMove
I’m kinda done with whole thing lol. I could’ve just coded out a site. I missed my deadlines because of all these back end issues. This theme made me return $2,000 + what I seen on this them and buying Visual composer. There is no “Site” for your developer to check because the site won’t even start. I just want my money back. I’ve been extremely patient. Is there anyone on here that can e-mail me personally for assistance?
I’ve completed a support ticket
I see your case. So, our developer will help you to set up your site
how do i change the font for a slider revolution ? I can change it while in the plugin but once I view the page it isn’t changed.
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Is anyone having an issue finding the latest version of “Visual Composer”
Hi pompeiiarts,
Which issue you met? Please submit a support ticket < a href=”http://support.thememove.com/”here and provide your purchase code, admin account, so our developer can quickly fix it
Best Regards, ThemeMove
The visual composer wouldn’t work. It said I need the latest version, so I bought the latest plugin
The Demo install is not working
Hi pompeiiarts,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience. You don’t need to buy VC latest version.
Please submit a support ticket at our
Your purchase code (to let our developer see that you’ve already bought our theme) Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,<br /> ThemeMove”>
I’m tired of support tickets. How can I get my money back. It’s unacceptable at this point.
Hi pompeiiarts,
You need help, and we are available to help on our support center. If you don’t want to create support ticket, how can you keep your admin account in secret?
All authors have support system to help clients. So, that’s the easiest & fastest way to bring you the good service. If you have create a ticket, please tell us the number, we’ll follow it.
Best Regards,
ThemeMove
I’m having issues with the rev slider as well. I’m reluctant to fill out a ticket due to the amount of complaints that “theme move isn’t answering the tickets”
Hi pompeiiarts,
We have dozens of new ticket everyday from users on ThemeForest, and we check each issue everyday. We ensure to reply each ticket within 2-3 working days. This is normal to most of authors in the market.
On the other hand, I see that your ticket number is 4414 which is created 7 minutes ago, we’ll take a look and see what we can help.
Best Regards,
ThemeMove
Did anyone has problem changing the copyright text color after the new update?
Hi jrdlim,
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide your purchase code (to let our developer see that you’ve already bought our theme) and admin account & FTP information (so, our developer can clearly look for the reasons that cause issues).
We are waiting to give you a hand.
Best Regards,
ThemeMove
How or where do we change the logo size? I need to strech it. please answer the question here, because many other may have that problem.
Hi dannina,
Currently we don’t support change logo size, we’ll send this feature to our developers. We’ll show you how to change it.
Always backup before making any changes
1. Open header01.php file (located in: wp-content\themes\tm-heli\template-parts)
2. Scroll down and find this line http://prntscr.com/b3f7kz
You can increase logo width area by changing col-md-1 to col-md-2 or col-md-3
3. Next, continue scrolling and finding this line http://prntscr.com/b3f7x3
The sum of columns is 12. So if you increase above code to col-md-2 or col-md-3, you need to decrease this column to col-md-10 or col-md-9
Best Regards,
ThemeMove
thanks for your help. I did everything you told me – but its not working. I have activated you child theme & did the changes in the child theme (copied the file & the structur).
Best Regards, Nina
Hi dannina,
I see. Today we will update the new version to fix this issue.
Thanks for your patience.
Best Regards,
ThemeMove
Hi, I have not received an answer on how to change the logo size..
HI ale0178,
Currently we don’t support change logo size, we’ll send this feature to our developers. We’ll show you how to change it.
Always backup before making any changes
1. Open header01.php file (located in: wp-content\themes\tm-heli\template-parts)
2. Scroll down and find this line http://prntscr.com/b3f7kz
You can increase logo width area by changing col-md-1 to col-md-2 or col-md-3
3. Next, continue scrolling and finding this line http://prntscr.com/b3f7x3
The sum of columns is 12. So if you increase above code to col-md-2 or col-md-3, you need to decrease this column to col-md-10 or col-md-9
Best Regards,
ThemeMove
Thanks
Hi firat35,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards, ThemeMove
I bought heli theme masonry portfolio Finance theme appeared please solve my problem
Hi firat35,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards, ThemeMove
Hi Yes what the member above said- just purchased and the file is TM-Finance…. I need the Heli theme please. Thanks
Hi firat35,
We apologize for this inconvenience. It was a mistake since we uploading the wrong file to ThemeForest. This issue is fixed now, please re-download and start creating your site today.
Best Regards,
ThemeMove
