8558 comments found.
Hi there,
I’m intrested in your theme for one of my clients, but need to know if the google map you have in the Contact Modern Page could have more than one mark? This is important because this client have 3 diferents shops.
Thanks.
Hi juanpineiro and thank you for interest! 
No sorry this is not an option but you can create a Google Map (with official Google tool) and insert the code simply in the RAW HTML module, in our showcase you can see a few examples of customers using this option: http://www.undsgn.com/uncode/showcase/
Let us know if you need more infos with this!
hi i am a new user and am trying to edit shop-classic. I thought visual composer would help but I couldnt figure out how to change the still header so i tried to add a layer slider, then it zoomed in the pics way too much so i tried to take it off and it wont come off now. I even deleted the slider in layer sliders but it still shows up on the home page. Like nothing i do can change this from being stuck. i opened in new browser, cleared cashe but still it lingers there even tho I actually deleted the slider PLEASE HELP
it let me disable the header. But I am trying to just create a new page and everything keeps freezing on me. I am on a deadline for tomrw so can i use this temp on a diff site not the one i’m working on now?? I know its a single use but i dont think i can get it built that fast so i’m gonna have to use a diff temp
Hi cherokeelar and sorry for delay!
We kindly ask you to use the forum for support, there we have a completely dedicated support team can help you! As you can see forum response times are much shorter, we see your support request only now cause this wall is used for pre-sales questions.
Please open a ticket and at the same time send also a private message to speed up things from here.Yes it seems you have unexpected problems but not easy to understand details in your description.
Private Message – http://themeforest.net/user/undsgn
Official Support – http://www.undsgn.com/support
Include valid logins to your WordPress admin so we can check.
Hi, how I change the favicon on your theme? Thanks
Hi pilar123456! This is the default option of the WordPress customiser, we have preferred to use the normal functionality of WP. If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you! http://www.undsgn.com/support
Hi and thanx for an really cool theme. Do I need to purchase the Slider Revolution Pluing to activate it ?
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hello, dear author of the template,
could you please help me to activate “excerpt” function for posts applied to my new posts. It seems to me this function works for demo posts only. It is here http://ca58909-wordpress.tw1.ru/category/management/
thank you in advance!
Best regards, Wingamer
Hi Pavlovitch_Alex! This is a native functionality of WordPress, you just need to activate from the Screen Options and the top of your screen: http://www.undsgn.com/uncode/documentation/excerpt-text/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Oh, my God! This is so easy! thanks a lot for your assistance!
You welcome! 
Hello, can’t put any Media into the Theme. Klick on Media, Media Selection, choose Media and I can’t klick the Button. Nothing happens. Whats wrong here?
Hi DC46 and sorry for delay! You have 2 options. The Visual Composer is not active, please look at the Step7 of the installation: http://www.undsgn.com/uncode/documentation/wordpress-installation/
You have an older theme version than the actual, there is a compatiblity update after the new WordPress 4.5, you need to use the Uncode 1.3.2: http://www.undsgn.com/uncode/documentation/theme-update/#wp45
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Thanks now it works
Hi DC46 and thank you for confirm!
hi there, purchased yesterday , want to ask som questions / can’t becos system tells me to confirm an email which i don’t get !! just get an email from subscription mail chimp ,
Hello I wanted to know if you can use png images into icons block! (if it is customizable)
Thank you
Hi patmoss81 and thank you for interest!
Yes for sure you can use both PNG and also SVG files if needed! Let us know if you need more infos!
Ok thank you very much
Best Regards
Hi patmoss81 and thank you for confirm!
I’m trying to update uncode core and get the following error, what are your thoughts?
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi cyanide! Yes this is a server side issue if your server is not able to unzip Zip files. This is not so common but happen in WordPress, you can read on Google about this issue. In case you can follow the FTP procedure and upload the files directly to your web server: http://www.undsgn.com/uncode/documentation/ftp-installation/
Let us know!
ps: otherwise you can contact your host and ask why you have this issue, this is not theme related and you have the same also if you install the default WordPress theme.
I have a problem with the installation of the uncode worththeme. I uploaded the zipfolder in the themes. But it doesnt install. Dont know how it works. Even the support in your website guidelines didnt work. Please help me
Hi UBERtim1993, if the theme doesn’t install the problem is not of the theme (the theme is still not active). It’s possible you have some misconfiguration of your server that is not able to extract contents, sometimes this happen. If the normal installation fails you can upload the theme via FTP: http://www.undsgn.com/uncode/documentation/ftp-installation/
In case you have problems we kindly ask to register our support forum and open a dedicated tickets, there we have a completely dedicate support team that can help you, thank you! http://www.undsgn.com/support
Hi I purchased your theme a few days ago, and since i have purchased it, i have has major issues with the admin and customization of the theme. its extremely difficult to use and not as easy as was suggested. I would like to request a refund of my purchase please.
Hi mv726! We are sorry you feel difficult to use, as you can see customers are enjoying the power of Uncode http://www.undsgn.com/uncode/showcase/ , before offer a refund we kindly ask to ask our official support, in our support forum we have a completely dedicated support team, please register yourself and open a new ticket so we can understand your needs, help you and in case evaluate a refund option Thank you! http://www.undsgn.com/support
Thanks for the swift reply. The other users may be more experienced than I am. Nevertheless, I’ve already removed your theme from my wordpress, so support won’t be of use to me now.
Hi mv726, no we have lots of users that are not skilled, also in our showcase, please don’t be scared! If you like Uncode I strongly suggest to ask our help, we can give you great tips, it’s really normal in modern WordPress themes feel a bit scattered at the start, now days WordPress themes have tons of option and this is why we offer a top-notch support to help customers start their productions soon if they have problems! Please follow our advise, I’m pretty sure you’ll love it.
Thank you for your responses. But as I said, I am not looking to spend the entirety of my time trying to navigate how to set up a template through your Support tickets. I just don’t have the time.
So, I appreciate your offer, but as a customer not satisfied with your product, I am asking you to please refund my purchase.
Thank you
Hi mv726, refund is given if you have bugs with the theme and it’s verified is a problem with the product you have purchased (this is the Envato policy). Sincerely we have not understood what the major issue you have had, please specify. Refund request is not offered on this comment wall and you need to send an official request with this form. In the main while we’ll discuss with Envato support if your refund request is compliant with the policy. Thank you!
Hi, I still haven;t heard anything back from you RE my refund
Hi mv726, we have not received any refund request from you. Have you sent using the from we have sent you? http://themeforest.net/refund_requests/new
I cannot screenshot our refund dashboard for other user privacy but your name is not in the list sorry.
Wowwww Undsgn This Theme of yours looks IN$ANE! And just watched few of our videos SO cool and checked your support/responsie time looks amazing here #priceless These days i am only purchasing WP themes with all of my Fav elements, so pls let me know: Can Parallax be activated on Mobile? Mobile Menu centered (I know it’s just css but if you could provide), Curious are the demo home sliders Rev and or you have your own Slider style options? Possible to increase mobile social icon size? And can each demo be imported on it’s own or is it one mass xml import.. or? LUV To Join Forces with You Undsgn for my next ideal web client, just let me know and ROCK ON!!$
Hi sterlingwilliam and thank you for appreciate Uncode!
No sorry parallax on mobile is not one of the actual option, in mobile mode we have choose the most simple experience. Yes we can suggest a few tricks how to have the menu centred on mobile, but I prefer to understand the design you have in mind, it’s easy to center the logo but I don’t think it’s should be nice with the menu icon below. Anyway if you have a raw sketch it’s better to confirm. All the headers you see are based on the Uncode native sliders, we never use Slider Revolution in all the demos. You can import all the demo (replica of the Uncode demo site) or import single layout selectively, here more infos: http://www.undsgn.com/uncode/documentation/demo-contents/
Thank you again and let us know if you need more infos!
Ahhh ok, well if any way down the road you have a mobile parallax option pls let me know and I’ll join force$ with Undsng thnks and Keep ROCKIN2016
Hi sterlingwilliam and thank you for suggestion! Actually this is the first request we have about mobile parallax and I cannot tell right now if this will be a new option, sorry. We’ll discuss internally next days!
ok but I Promi$e You It IS an oh so worthy time/bit of code investment there.. Und$gn #NEXTLEVEL indeed
Hi
I am so close to buying this theme as a friend bought it and let me play around with it on my local network but i have found one functionality that doesn’t work and its the one bit of functionality i find that separates this theme from others.
When I make a test page and try to use page options>content>content width and enter its own width, when i view it nothing happens and it doesn’t over-ride the content width in the uncode theme settings.
It works for portfolio and posts but not for pages. I don’t know why but it bothers me that it doesn’t work at all, otherwise i would buy this theme in a heartbeat because apart from that annoyance its the best theme i have tested so far.
Hi daslo14 and thank you for good words spent. Don’t worry about this, I don’t know what theme version your friend use, maybe an older issue. Anyway if something don’t works and there is a bug we can fix it soon! Thank you for notice. When you have a regular purchase code open a ticket in our support forum, there we have a completely dedicated support team can help you and in case fix any kind of issue! Thank you!
http://www.undsgn.com/support
Hey! I really like the theme. However, I am having trouble replicating the ‘Caption Option’ section you have listed on this page: http://www.undsgn.com/uncode/features/media-gallery
When I choose masonry as the style, I can see the captions because I picked the option ‘Content under the image’ in the Block Layout setting. However, I do not want masonry, I want Metro (the square images). When I change it to Metro, the captions are dissappearing.
Any idea what I am doing wrong?
Here is the link to the page: http://normaakkelian.com/events-fundraisers-2/
Hi pluralliberty and sorry for delay!
No sorry it’s not easy to understand what’s wrong but we can look in details and helps, don’t worry. Please open a ticket in our official support forum, there we have a completely dedicated support team can help you! In case we’ll ask login to access and fix. Thank you!
http://www.undsgn.com/support
I tried doing that before resorting to this comment section because i keep getting “Permission Problem: You don’t have permission to do that.”
Hi pluralliberty! You need first to register yourself, the forum is open ony for registered users, please create an account and verify your purchase code. Create account. Let us know if you have any problems. PS: please note that the marketplace username verification is case sensitive.
Hi, How can I delete the demo content? I have added my own pages and now want to remove the demo content but it’s only giving me an option under uncode->Install Demo->Delete Demo Media to delete only media files.
Also, on blog page where the categories are showing under header (business & lifestyle at the moment), can I control their display? If yes, how?
HI Isha1618, yes you can delete only images cause is supposed you need Demo Contents. Otherwise you need to select all your pages, posts, porfolios with the bulk selection and delete them click here. If you don’t need any of our contents delete them all or select only the layout you don’t need.
I don’t understand what categories you need to delete, sorry. Do you refer to the info line above the main header title? Anyway if you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Thank U #Undsgn WOW Fastest Demo Download ever!!!!!!!!! Happy & honestly best temp ever!!! #Loveit
Hi cherokeelar and thank you for appreciate!
Dear Sirs,
I would kindly ask you to provide me with the information concerning the UNCODE Theme template created by your hand. The issue is that automatically generated pages of Categories are supposed to be filled with certain posts but they don’t. Category links in posts or in Secondary meny lead to generated page containing Menu, Header, Widget, Footer – everything but posts. In the link attached you can see my tries to organize this process using handmade Pages instead of automatically generated Category Pages. First and Second links in Secondary Menu at the index page do represent my experiments. But in this case user cannot reach posts by chosing Category from the post itself.
Thank you in advance!
Best regards, Wingamer
link to the site http://ca58909-wordpress.tw1.ru/
Hi Pavlovitch_Alex, it seems you missed the Automatic Query option or you have not associated a Content Block in the Theme Options > Posts > Content, can you please double check?
Doc: http://www.undsgn.com/uncode/documentation/archive-layouts/
Video: http://www.undsgn.com/uncode/documentation/archive-pages-video-tutorial/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Dear Author, the problem is solved! Thank you!
Thank you for confirm! Join the forum to access full support
I love your template , but I don´t use WordPress . Is a HTML version available or planned?
Hi mbag-online and thank you for interest!
No sorry there is not an HTML and HTML will be not sufficient to manage all the options this theme offers. In case you are new to WordPress we have a very detailed documentation with video tutorials: http://www.undsgn.com/uncode/documentation/ and a completely dedicate support team at your disposal: http://www.undsgn.com/support
Let us know if you need more infos!
Hi Team .. great theme … I have a question .. how can insert the underline in rollover effect in main menu ? this is an example http://parlamind.com/en/home/
Hi GalvaniWeb and thank you for appreciate Uncode!
Thsi is not a default option, the users have used this code, paste in the Them Options > CSS:
.menu-light .menu-smart > li a:hover, .menu-light .menu-smart > li.active > a, .menu-light .menu-smart > li a.active, .menu-light .menu-smart > li.current-menu-ancestor > a {
border-bottom: 2px solid #000;
}If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you! http://www.undsgn.com/support
Great … it’s a mini beautiful option to insert in Uncode theme option. Thank you very much.
Hi GalvaniWeb and thank you for confirm! We don’t know if is the case to burdening the admin with this kind of small adjustments options, anyway thank you for suggestions!
hi in the shopping cart is there a pick up option? Thanks
Hi cherokeelar and thank you for interest!
The Uncode shop is based on the famous WooCommerce plugin, the most trusted ecommerce solution for WordPress and this is one of the option click here, there are also other add-ons, let us know!
thanks so much! I look forward to building off this amazing temp! U guys are amazing!! Nice Work!!
Thank you for confirm! We hope to have you aboard soon!
