390 comments found.
Hi, how can we make the demo import working?
Hi mariacappon,
Heli got the online documentation and top-notch support team at http://support.thememove.com
You can ask them for help in any case.
Best Regards,
ThemeMove
Hi, I’m waiting on a response regarding the unresponsive “coming soon” text. We also noticed the Split-Page design is also not responsive. How can this be fixed? I ended up removing “mega menu” from the primary menu which was hurting our theme. Heads up, your demo has been down all day.
HI awesomazing,
Thanks for your comment. We are checking and will fix the issue as soon as possible.
If you need an assistance, please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi, we’re trying to purchase and the theme is broken. Can you fix and confirm ASAP? Thanks
Hi savyagency,
Thanks for your comment. The demo is fixed now.
Best Regards,
ThemeMove
Thanks!
Hello there, I’m having some issues with Revolution Slider, not sure if it’s there issue or a conflict with the theme. I basically cannot edit any Slider I uploaded from your example content. Could you please give me some assistance on that? Thanks & Regards, JD
Hi depietrijojo3,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Wow! Amazing import tool!
Hi ThemeForestHunter,
Thank you so much! We are glad that you love Heli.
Best Regards,
ThemeMove
The theme is great but I’m having some problems with Revolution slider plugin. When I activate all the plugins that come with the theme WP says all plugins installed and working correctly but revolution slider (even though it says active) tells me to activate.
Hi vrvideo,
This is just an advertisement of Revolution Slider itself. You don’t need to activate it, just ignore this notice. Because Heli has updated frequently, everything you need, Heli has already done that 
Thanks & Best Regards,
ThemeMove
Hey ThemeMove,
thank you for the quick answer. The problem is that in the website I have a red box saying “Revolution slider error: Slider 03 not found”. Also the menu is not displayed correctly, same issue. So when I go back to my plugins I see revolution slider active but if I enter in the plugin settings it says “provide activation code”..
Hi vrvideo,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hey ThemeMove,
How do we get the new homepage 3.0 demo? Your demo data does not import it. Have asked this question on the support forum too.
Thank you,
Hi Kibwezi,
Today we are going to update Heli to version 3.0 that includes this awesome demo. Just give Envato Reviewers sometime to check & get it approved.
Best Regards,
ThemeMove
Woohoo! This theme gets better and better. Good work guys, we look forward to the new version 3.0 
Thanks for your praise. We won’t stop at Heli 3.0. Just prepare to be surprised!
Hi @ThemeMove!
Could one try your theme in a demo site wit temporary user and password?
Thanks!
Hi nmig,
We don’t provide the temporary user account.
Thanks & Best Regards,
ThemeMove
Hello! Does it work with polylang?
Hi tecinese,
Since Heli is created base on WordPress standards, it is compatible with any WordPress plugin such as polylang.
Best Regards,
ThemeMove
I really wish you guys could invest some more in quicker response.. I’m waiting 3-5 days on a response very disappointing. The Ess grids arent working again cant import them from your demo or with import export from ess grids itself.
Hi Thatpcguy,
Could you tell us your ticket number? Then we can take a look and see why this happened. Moreover, please be sure that you’ve already replied via our support center instead of sending an email to our inbox.
Best Regards,
ThemeMove
3973 and yes I did.
Hi, what are you trying to comment? We don’t see anything here.
sorry 
it seems it didnt take 3973 is my ticketnumber
Hi Thatpcguy,
We apologize for our late reply at this ticket. Our developer has taken so much time to work on your ticket to try any solution he can think of, unfortunately, the issue still remains. That’s why he just want to ask for cPanel to check server setting to be sure everything is ok. Additionally, you can be assured that this information is secured because we know it’s valuable to you.
Best Regards,
ThemeMove
Hey ThemeMove, quick question on the new update. How do we import the new pages/sliders & grids and into out design without totally reinstalling everything? Ill just wait for an answer on my support ticket for the rest.
Hi Thatpcguy,
Please follow these steps below:
1. Update your theme, the instruction at our online document – remember that just update theme, don’t re-import the content
2. Install theme in the brand new site (or in local), then import new content you want to add
3. Copy the content of the page you want to add to your real site.
Best Regards,
ThemeMove
This works partly only the Grids aren’t downloading from the import script in the clean installation so cant export/import them…
Hi,
Just follow your ticket number 3973. Our developer is supporting you.
Best Regards,
ThemeMove
Keep updating
Benefit of your purchase keeps growing nowHello there! Quick pre-sale question. Is there the possibility of adding a “back to top button” via theme options? Thanks & Regards, JD
Hi depietrijojo3,
Heli doesn’t has this button yet. However, our developer can help you to create one. Just submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can easily help you)
Best Regards,
ThemeMove
Hi again guys! Have a question, Revolution Slider ask for a purchase code to activate so where i can find this? I already purchased Heli Theme so it supposed to include this codes right?
Hi i-rod,
Since we bundle this plugin with our theme, we have responsibility to update plugins to the latest version, so you don’t need to have a code to activate the plugin. It’s just a bug of this plugin, you can ignore it. If you need further assistance, we’d love to help you at our online support system
Best Regards,
ThemeMove
Hi there,
Have you noticed that the social media icons are not being displayed on portfolio pages? Only letters are been displayed, like “SHARE: b a c d.”.
Take a look: http://heli.thememove.com/portfolio/project-layout-05/.
Looking forward to seeing this fixed.
Thanks! 
Hi jkazerooni,
Thanks for your love with Heli, that’s why you keep exploring & indicate the bugs that need to be fixed. We honor your attitude. However, we see that you have given 2-star rating for Heli. Hope we can make any efforts to fix this rating, too.
Best Regards,
ThemeMove
I improved my rating. Count with me to find more bugs. Cheers.
Thank you so much! This encourages our work a lot.
Have a great day!
Cheers,
ThemeMove
Version 3.0 was released and this issue is still there! C’mon guys! Put yourself on your client’s seat. How will someone present a portfolio that has “b a c d” on the share links?? That’s ridiculous! Please fix that ASAP!!
Hi,
We have added this to our to-do list and our developer take priority of each issue, he will deal one by one. We’ll inform you asap.
By the way, your new name is nice
Regards,
ThemeMove
I’ve Purchased this Theme, it’s awesome but for some reason when I try to install or import the “TM Heli Import” gives me an error every time:
There is a error. Please contact our support staff. Internal Server Error
<!DOCTYPE html PUBLIC ”-//W3C//DTD XHTML 1.0 Strict//EN” “http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd”> <html xmlns=”http://www.w3.org/1999/xhtml” xml:lang=”en” lang=”en”> <head profile=”http://gmpg.org/xfn/11”> <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8” /> <title>500 – INTERNAL SERVER ERROR</title>
<!- Add Slide Outs ->
<script src="http://code.jquery.com/jquery-1.9.1.js"></script>
<script src="http://suspended.hostgator.com/js/simple-expand.min.js"></script>It is much more than this and I already try erasing everything from Wordpress, even I try the Reset Plugin method but nothing, always at the same place of the progress bar… help please!
Hi i-rod,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Thank’s for the quick answer! By admin account you refer to my wordpress Account (user and password)? and where i can find the FTP information?
Hi i-rod,
Yes, WordPress Account (user and password). About FTP information, please ask your hosting provider.
Best Regards,
ThemeMove
Hey thank’s for the support! After trying several times I can finally installed the demo content so, thank’s anyway! 
if there’s another problem or question i’ll be in touch with you guys!
Cheers!
Hi i-rod,
You are welcome. If you want to let other know that Heli is great and you love it, just give it a 5-star rating. We’d like to receive this rating
Cheers,
ThemeMove
Hello, I want to add a footer to our website including the social icons. The weird thing is that the social icons won’t show up in the footer. We have tried to install Heli on an unused website of ours to test it with the demo content, and there it shows automatically. Only the problem then is that we don’t know how to adjust the URL of the social media links. So actually we have two questions: if the social icons don’t show automatically in the footer, what can we do to add these and how to adjust the redirecting URL of the social icons?
Hi Dexterd83,
You can go to customize to edit the URL of the social media: http://www.awesomescreenshot.com/image/1294885/cfc919da96ed9ff839dc95f48680c327If you need further assistance, please kindly directly contact with our developer via our support channel
Best Regards,
ThemeMove
I submitted my ticket a few days ago and noticed that you said my details were incorrect just letting you know that I provided the correct details as my appearance > customize panel ios not working and I believe it is due to the thememove core plugin. Ticket #4571
Hi,
As the reply of our developer, he is following your ticket and the issue will get solved soon. Thanks for your patience.
Best Regards,
ThemeMove
hi,
thanks alot for that nice theme. and i have a question about the use of the coming soon page
how can i activated it in this case that all other pages are hidden behind it? actuall it looks like that this page is only a “normale” page.
also with the mainteance mode page. if i actived can, for example, google see that this page is in this mode 503?
thanks for help tom
Hi dq-8,
Since Heli is just a normal theme like all other themes on ThemeForest, if you want to activate the maintenance mode, we recommend you to use a plugin. Our developer can help you directly via our support helpdesk
Best Regards,
ThemeMove
ah, okay. i ask but some authors are offer integrated maintenance mode option in their theme and as i read you have a maintenance page i look for a option to actived it, but i don’t find it
regards tom
Thanks for your comment. We’ll think of it. If you have further questions, we are willing to help.
Cheers,
ThemeMove
today i install the theme complete new (a mistake from myself), and want to know if i can import the demo content and the new homepage content. or make this conflictes? it the preview from the new homepage demos in your theme preview online?
thanks fpr support tom
i have a additional question to the demo themes. the slit screen is only a one page site with this five site elements and without a navigation etc. is it right?
Hi dq-8,
If you have already installed Heli and want to update to the latest version to add new homepages, you just need to update files, don’t re-import the content.
To add new homepage, you need to create a new version in local, then copy the content of this page to your current site.
About the second question, if you want to ask about the new page: Split Slider, this is our answer: it is an onepage demo and you can add/change contents, not merely 5 screens. And, it also has menu at the right side: http://prntscr.com/bbp5xw
Best Regards,
ThemeMove
Hello, how i can install the business demo? thanks
Hi mariaabajo,
You can install with one click import demo, then choose the Business demo
Best Regards,
ThemeMove
hi,
where can i change the mobile menu breakpoint?
and why is there sooo much space on the right & left side on the pages? (after the breakpoint)
please help me thanks
Hi dannina,
About the space on the right & left sides, that’s the design of Heli. And, if you want to change the mobile menu breakpoint, it needs a bit of code customization.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can easily help you)
Best Regards,
ThemeMove
