Hi,

The Sample Sliders that are used in the demo, will not be imported automatically along with the One Click Importer. You need to follow the instructions here to import the Slider’s content – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/import-demo-content/#revslider . Once the Slider is imported, kindly ensure the correct Slider Shortcode is placed in “Slider Shortcode” option provided in the Home Page’s HEADER HERO SECTION metabox. Do let us know if you have any further issues in get the slider imported.

I am not able to see the “Supported” tag beside your account name here. If your support pack has expired, kindly renew the Support Pack in themeforest to avail further theme support.

Thanks, Swami

Hi,

Thank you for the compliment and your interest in purchasing the theme.

1. Yes you can have Sub Menu items in the Header Menu Style used in V2 demo. You can see this as you hover over the “PAGES” menu item that has 2 sub menu items.

2. Lightbox Effect is possible on Portfolios and Gallery Grid modules used in the theme. This is showcased is our V17 demo here – www.brandexponents.com/oshin/v17 where we have used a grid gallery.

Thanks, Swami

Hi,

On the Portfolio Page, i.e where the Items are displayed in a Grid, there ins’t a provision to add a Description to the Portfolio Item. In the grid, you can only show the Portfolio Title and the Categories to which the items belong. You can however, add Portfolio Description in the Single Portfolio Page, i.e the Page that opens when you click open a particular Portfolio Item. This description can be added in the BE Page Builder section of the particular Portfolio Item. Let me know if you have further questions.

Please see this link which has the list of articles about Portfolio – www.brandexponents.com/oshine-knowledgebase/article-categories/portfolio/

I am unable to see the “Purchased or Supported” tag beside your account name here. Kindly contact us via the account that you purchased the theme from, so we can validate your Purchase and Support entitlement.

Thanks, Swami

Hi,

Ensure that you have 4.4.2 version of theme and page builder which is the latest. The error could occur due to an older cached feed. Kindly try modifying the number items to be displayed in the widget. This will refresh the cache and the images should start appearing. Also, most importantly, ensure that you have generated your Instagram API key and added it under OSHINE OPTIONS > GLOBAL SITE LAYOUT AND SETTINGS. This is a new requirement from Instagram API that mandates the requirement of an API key.

Thanks, Swami

Hi Maaike,

Thank you so much for your kind words. We are always happy to serve our customers.

Thanks, Swami

Also how do I enav=bke the LEFT MENU text to align to the left, not cenetered? I cant see any option for this?

Please note, my paid support has run out and I dont really want to have to pay again ro a few questions, hope thats ok?

Also, how do I make the ‘master slider’ or ‘rev slider’ show full screen on a particaur page, I cant seem to find options for this on my partilcaer theme version?

Hi,

Firstly, you seem to have more than one a few questions here. Secondly, the support Pack is mandatory for you to avail any resolutions from the support team promptly and all our buyers have been adhering to this new rule by the marketplace. Request you to kindly renew your support pack to receive responses to your queries above. Thanks for understanding.

Thanks, Swami

Hi,

The Margin Bottom on Paragraphs in the theme is set to default 30px. To modify this, you can use the custom CSS code below -

p{
    margin-bottom: 20px;
}

You need to add this is in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi,

Thanks for interest in purchasing our theme and I am really glad you like our design.

The theme uses external stylesheets for almost all its styling, but also uses inline styles. Let me clarify your doubts about why it does so in selective cases and how it actually is better for performance and thus seo. Only the dynamically generated css from the Options panel settings are included in the <head> section and then module level styles are used as inline styles. The most performant way of including dynamic css is by actually including it in the head section. Dynamic css is just a very small portion of the overall styles ( like typography & colors ) and only adds a few kbs to the page’s size, whereas if you were to include it as a separate file, basically there is a file write operation in the server ( apart from problems in shared servers with write permission restrictions ) there will be an additional http request which is a more expensive operation compared to loading just an additional couple of kb’s with the initial page load. Google’s AMP ( Accelerated Mobile Pages) spec doesn’t allow you to include external stylesheets for the reasons I stated above. So I am not sure why there is a misconception that inline styles are bad for SEO. What counts for a search engine is textual content, it will filter out everything else. The only counter argument is that loading all your css files as inline styles will affect the initial load speed and thus SEO. But we load only the dynamic styles which at a modular level are only applicable to elements in that page ( for example a button color in that page or section background in that page ), while the bulk, almost all, of the css ( layout.css , shortcodes.css , style.css etc ) is loaded as external files that can be minified, concatenated & cached. So instead of using a blanket approach, we have arrived at this two fold way of handling css after a lot of consideration about performance. Infact other popular themes use this approach as well. You may not see a lot these external css files by inspecting our demos in the browser, because we have used a caching plugin to concatenate and minify our css files. Checkout our demo performance when tested via pingdom and you will see that it loads real quick and faster than 79% of all tested websites. Here is the proof. https://cl.ly/3U1d3a0f3i44

Thanks, Swami

Hi,

There ins’t an option to hide the Hero Section on Mobile. But you can achieve this, using custom CSS code below -

 
@media only screen and (max-width: 960px) {
    #hero-section{
        display: none !important;
    }
}

To apply the changes in specific pages alone, you need to prefix the CSS selector with the Page ID Class, that can be found in the “Body” tag of each page as highlighted here – https://cl.ly/0v1l2X1M1R1d .

You need to paste the code in the Custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi,

You can use the custom javascript code below to remove the Title Attribute -

jQuery('.sliderbar-menu-controller').attr('title','');

You need to paste the code in the custom JavaScript section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi Simon,

The issue could likely be due to a conflict with one of the 3rd party plugins that might be active in your site , or even due to memory issue. We can verify this for you. Please email your URL, wp-admin id and password via the private message form in the Support Tab and we will log in to investigate further.

Thanks, Swami

Thank you for your reply. I did manage to figure it out, turns out my WP was out of date. Thanks again for the reply and will to help.

Best Simon

Hi,

Apologies but leaving a comment in our knowledgebase article was not the right way of contacting us for support. I guess you contacted us a couple days ago through our support platform ( which is the right channel ) , and we have already responded to you with a solution. Kindly contact using the form in this link https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812/support for any future support requests and you will usually receive a response within 24-48 hrs.

Thanks, Swami

Thank you Swami for such a rich answer. Sorry for using inappropriate words. Sizes in kb for picture depends not only from size, but colour information too, some 600×900 pictures compressed to 50% by “save for web” in photoshop are really 200kb and more. Compression under 50% is pretty visible. I can’t compress some 1920×1200 pictures less then 500kb, honestly. I understand everything you brought here, but can you imagine, how faster our sites could be if replacement with smaller thumbnails files could be possible? It could be great to have it at least optional. Thank you. Stanislav

Sorry, I got confused here. When I open gallery page, I see small thumbnails. Are they dublicates of original files or what are they? If they are dublicates of original files, why sizes of original files in kb readed instead of thumbnail kb sizes. I understand that it is impossible to create all kinds of dublicates for any thumbnail sizes before. But it is possible to create them after gallery page created. If I have photograph, and I want it to be large when it opens, it is impossible to make this big photo as small in kb as web page needed. Thumbnail size is 20 kb, for example if original file is 200 kb. it is 10 times difference. My page is huge and slow just because I have several pictures on it readed as original files. If I want picture opens 1920×1200 when clicked and even if I’ll manage to 250 kb imagine how huge page is going to be with 10 photos on it: 2.5+ mb for web page.

Hi,

Only the thumbnails are loaded on to the page in the grid. Don’t worry, only after the thumbnail is clicked, the larger image is loaded in the lightbox. The lightbox only preloads 2 images. In your case your thumbnails do not meet the minimum image width of atleast 650px, which means it doesn’t get pre-cropped & compressed by wordpress and therefore your original image is used as a thumbnail. Also since your original images are just 600px wide, you can easily compress them yourself to smaller file sizes, by using Photoshop’s Save for web feature or any other image compression tool.

Thanks. Swami

Hi,

1. Masterslider seems to have an issue which is preventing its update via TGM. So kindly use one of the alternate methods listed here to update the plugin – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/update-plugins/

2. We just came to know of the bug as we will definitely address this in our next update. As you know we are very prompt with updates.

3. Kindly use the css snippet below for a hot fix for this issue. We will include this fix in our update as well.

mobile-menu a { cursor: pointer; }

Kindly paste the code in the custom css setting under the “General” section of the options panel. Kindly ensure that Options Panel cache is NOT turned on.

Good luck with your site’s launch Please share with us, what you have built using our theme.

Thanks, Swami

Hi,

Kindly share your wordpress admin url, ID and password via the form in this link https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812/support and I will play around with your Master Slider settings and see if something can be done. At the end of the day, its the plugin that’s handling the responsiveness and we are limited to its settings. In your case, I would suggest creating your carousel using our inbuilt carousel galleries. For example check our v2 demo home page. Please check our knowledgebase article here to create a carousel gallery. http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/carousel-gallery/

The Ribbon Carousel / Center Slide Carousel would suit your purpose well.

Thanks, Swami

Hi,

Could you please specify which element is not functioning and in which version of iPhone? It would be great if you can give me a link to your site, so I can test this at my end.

Thanks, Swami

Hi Andrew,

As long as you have not made any edits in the code, your site will remain intact while updating the theme. However, it is always recommended that you backup your data and Options panel settings prior to updating the theme. Please follow the instructions in this article about backing the data and updating the theme – www.brandexponents.com/oshine-knowledgebase/knowledge-base/update-theme .

Thanks, Swami

About the Google maps issues – after updating the BE Page Builder Plugin to the latest version, you need to generate an API key and enter it in the Options Panel under OSHINE OPTIONS > GLOBAL SITE LAYOUT AND SETTINGS > Google Maps API Key. This will get the Map working again.

Thanks, Swami

Hi,

Looks like this requires a change to a core javascript file. So probably in our next update we will freeze on the map marker’s size, so that you can upload an image that is twice the resolution of this fixed size. This will ensure your map marker wouldn’t be blurred. But freezing the size will affect users who have already uploaded a marker image. So this a tricky proposition for us. We will have to check if there are any alternatives.

Thanks, Swami

By the way, to remove the thick border in your header, kindly go to OSHINE OPTIONS -> TOP HEADER SETTINGS and set the HEADER BORDER COLOR option to 0 NONE.

Thanks, Swami