5418 comments found.
I’ve been able to upload a jpg logo to our website. I tried to upload a png logo, when I do, nothing happens. Will the template accept a png file or only jpg?
Hi,
yes, it should accept both. Please re-post your question to the forum so we could help you out further with this. For your convenience, the direct link to the forums is: U-Design Support.
Regards
Hi Andon, do you plan a new, fresh Theme which is running with the full functionality of Woocommerce?
We are using uDesign since near 5 years (and it was really the BEST for a long time!) but now we have to respect the market and must integrate eCommerce functionalty.
So, we are very interested about your plans!
Best regards from Germany, Stromrad | Stuttgart – Specialists for eBikes and Pedelecs
http://www.stromrad.comHI stromrad,
Good news for you, the U-Design theme already offers support for WooCommerce, and it has for at least 3yrs now. I’ve even setup a WooCommerce demo site with U-Design which you can see here: http://idesignmywebsite.com/u-design-shop/
You will find out more in the theme’s documentation on WooComm integration with the theme. And if you have any issues or further questions please don’t hesitate to post in the support forum. For your convenience, the direct link to the forums is: U-Design Support.
Also, feel free to email me directly if you need more info. You can send me an email through my Profile page.
Regards
Hello,
wonderful theme!!
I need some asstance please, my friend purchased this theme for me and i have my licence code and everything. but i need to ask some questions. but because i did not buy it on my envato account your system blocks me. could you please assist with the following.
How can i activate the revolution slider it is prepacked on this theme?
how can i import demo data?
regards
Hi,
For the Revolution slider please refer to the theme’s documentation, there’s a whole section in there that talks about how to install the slider. As far as the Import Demo Content you can only get it through the support forum here: http://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content
You can either have your friend log into the forum if they have a legitimate license of the theme or have them contact me so I can verify their purchase. They can send me an email through my Profile page.
Regards
Not sure why my products page look like this?
http://vintagespyders.com/product/vintage-190/I am running your newest version of your theme and Woocommerce thats it. The product page shows a huge feature image, though I have tried to resize it still shows very big.
Also. I have tried to show the sidebar on the left and it continues to show it on the right. Please help.
and my shop page is all the way to the LEFT and not centered, not sure how to fix this.
http://vintagespyders.com/shop/Hi,
make sure to have the “U-Design WooCommerce Integration” plugin installed and activated, you should have been prompted to install it as one of the related plugins that comes with the theme. If you don’t have that plugin installed you should be able to do so from the theme’s submenu called “Related Plugins”. For further support queries please let’s move this conversation to the designated area for that which is the theme’s support forum, where I have support specialist on watch all the time. For your convenience, the direct link to the forums is: U-Design Support.
If possible, please start a new support thread so all of the team can help you out.
Regards,
Andon
Perfect! that was it. I needed to active the U-Design WooCommerce Integration” plugin. thanks!
That’s awesome! Glad it worked. 
Cheers,
Andon
Have been trying to get support now for 2 weeks. Each time I follow links to “SUPPORT”, I jump through hoops with the “Authorize U-Design Support Forum to connect with your account?” page, then wind up on the support page with the banner “Your account is “View Only” because you have never signed in with Envato to confirm your support status. To update your support status please sign in with this link. For more information read this post.” Clicking the link merely gets me in a loop. Can you advise anyway to get support?
Hi SB19,
thank you for letting me know, I can certainly help you with this. I need to check your account to make sure everything is OK there, apologies for any inconvenience. Please email me so I can give you further instructions. You can send me an email through my Profile page.
Regards
after trying to update my website got completely crushed website! Stylesheet is missing. Theme is broke. Any idea???!!!
Hi SZero,
Whenever you see that missing style sheet message it means you’re attempting to install the wrong file and WordPress doesn’t recognize it as a theme file.
There is 1-click update for the theme, more on that: http://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-themeBut it sounds like you’re going the manual way, in which case you were supposed to unzip the initial zip file you downloaded from ThemeForest onto your hard drive and then inside you would find Documentation and another zip file called ‘u-design.zip’ which is the actual theme. Please refer to the Documentation for installation instructions.
If you end up doing the FTP method to install the theme then make sure the directory path to the theme files look like this:wp-content/themes/u-design/
For future reference and if you have any further questions, please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards,
Andon
Hi is it possible to remove the slider options (i.e. play, pause, slide 1,2, etc) from the theme’s slider or is there an option to input code to remove this?
Hi,
Depends on which slider you’re talking about. Please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
Please is it possible for me to design my udesign theme to the exact demo live preview template?
Hi,
we offer the full demo site for import, so if you want to you can create a full replica of the demo site.
Regards
I just updated the U-design theme today and as soon as I updated the plugins I get this error message and now my sight is down.
Parse error: syntax error, unexpected T_STRING in /home/content/10/8003910/html/wp-content/plugins/essential-grid/includes/assets/twitter/RestApi.php on line 8
Hi,
That’s the Essential Grid plugin, please refer to this thread: http://dreamthemedesign.com/u-design-support/discussion/29599/essential-grid-v2-1-0-error
Regards
Hello,Compatible Browsers?IE7, IE8 ? you sure? I want to buy?
Hi,
for the most port it should be although there might be some elements that would render differently on those older browsers compared to modern browsers. Also, I cannot guarantee that I will continue to support those browsers with future updates.
Regards
Hi, I just have purchased your theme and I’d like to know if it doesn’t have Demo Content to import? Every theme here in Envato has the content to import once the them is installed. Please let me know where can I get your theme demo content
Hi,
thanks for the purchase.
Yes!! We do offer the demo content, please refer to this thread in the support forum: http://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content
Regards
Hello,
I’d like to buy your theme but i’d to know if you can install it too ?
thx to your answer
Franck
Hi,
Thank you for your interest.
We don’t offer theme installation services, this is something you need to learn to do on your own especially if you’re going to be maintaining you site, but we could certainly help you out should you have any questions or problems installong the theme. Just make sure to post your questions in the theme’s support forum so our support specialists can help you out. 
Regards
Hi, you do not offer paid service to install the theme? a package ?
Regards
Franck
Hi Franck,
I believe Envato does offer it, so when you purchase a theme you will see an offer to hire an Envato Studio freelancer to install the theme for you, but like I said its better if you learned how to do it.
Regards
Thank you for the great theme!
Could you please tell me how you created ‘homepage 5’ in your preview. For example the ‘Welcome to U-Design banner’, wich shortcode or widget did you use. I was wondering that the same about the three round images beneath the ‘banner’.
Thank you in advance
Hi Rappa,
Thank you for choosing the “uDesign” theme!
Please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
I am a print designer attempting my first site via WordPress. I purchased Udesign yesterday based on product description (“a powerful and user friendly theme. It could be used by people with no programming experience as well as advanced developers”). I expected to be able to jump right in; but after install I’m finding I don’t know where to begin. Can I email a PDF of my design and could you advise where to begin?
Hi,
Please post your reqest in the support forum where our support specialists can help you out and answer all your questions. For your convenience here’s a direct link to the forum: http://dreamthemedesign.com/u-design-support/
In general a good place to start is the theme’s documentation, you could also import the full demo site if you’d like, also available through the support forums.
Regards
Thank you. Where do I find the theme’s documentation?
You were supposed to unzip the initial zip file you downloaded after purchase onto your hard drive and then inside you would find Documentation folder, go into that folder and open the “index.html” file. You will also find ‘u-design.zip’ file in there as well which is the actual theme.
Keep in mind that this is a WordPress theme so some basic knowledge of WordPress is expected from you. If you’ve never used WordPress before it’s probably best to get started with some basic stuff on WordPress, there are tons of free tutorials online for that. We also put together a thread in the support forum with a bunch of useful links to tutorials: http://dreamthemedesign.com/u-design-support/discussion/1559/new-to-wordpress-check-this-post
Regards
Thank you!
Are you guys WooCommerce 2.6 compatible yet?
Yes, we are. Although WooCommerce 2.6 seams to be very buggy, just in the first few hours after release there were over 200 reported issues on the WooComm forums, so I think they are still working through those, they already released 2.6.1 and I believe 2.6.2 will be out soon with more bug fixes, so sometimes it’s best to wait out a few days until they iron out all bugs after a major release.
Regards
Fresh install of wordpress and fresh install of newest version of u-design and all recommended theme plugins installed but the right sidebar content (1/3) is being pushed under (2/3) content.
Thanks for posting in the support forum
I think if this theme can integration VC plugin?it will be perfect
Hi,
Visual Composer is already integrated with the theme.
Regards
I bought this theme two years ago, but my Api key apparently doesn´t work anymore, What should I do?
Hi,
Please re-post your request within the theme support forums – which contains over 20,000 support threads that we have already resolved. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/
If possible, please start a new support thread so all of the team can help you out.
Regards,
Andon
Hello, i managing client wp site with this theme installed, since a few days after having update WP all the backend function are frozen meaning that cant make any changes, can u help please? thanks Emanuele
Hi,
can you have your client register with the theme’s support forum and give you access through that account so you could post your support question there, the link to the forum is: http://dreamthemedesign.com/u-design-support/
Otherwise, a couple of quick things you could try is make sure your U-Design theme is updated to the latest release which is v2.10.3 and if that doesn’t help then you most likely have a third party plugin causing a conflict of sorts so to rule this out you’ll have to disable all plugins (except the ones required by the theme) and then test it again. If it works then start enabling the plugins one by one and do a test in between until you find the culprit. Don’t forget to clear the caching too if you have any caching plugins installed.
Regards
Just Updated theme for a client don’t want to pay for support for something so simple, I know how to use Wordpress. Why are posts not showing up on the blog page? It’s driving me fucking crazy. Page is selected as Posts page in Settings > Reading and Template is set to “blog” in page settings? It worked when I built the site!
It works when I switch to another theme
SOLVED: I left Posts page as -SELECT- in Settings > Reading
Yes, that was it, that’s exactly what you had to do, I have that documented in the theme’s documentation. Glad you sorted it out 
Regards