39358 comments found.
My website works on my PC, but not more on smatphone. It has always worked on smartphon, but not anymore. All my wordpress websites works on a smartphone, except the Avada website. I do not want to pay every year for answering these questions. The website should always work like all the other sites I have.
Would you please help me. I didn’t change anything, do you know why it does not working on smatphone?
Hello @Mazigh.
What do you mean by its not “working” on smartphones? Our theme is 100% responsive and works on all mobile as well as tablets and there should be no issues with it. Please try and disable all your 3rd party plugins and custom CSS for once and check again for us.
If the issue persist, please do open a support ticket and one of our support rep will get back to assist you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar.
Hi,
I found a feature missing in options panel. Theres no way to remove shadow from sticky header, the class is added by javascript and theres no option to remove it.
BTW, i remove the lines that add the class in main.min.js.
Please, think about this to add to next update, it’s important.
Regards,
Pedro
Hello Pedro.
Thanks for the heads up, however we will very much appreciate if you can please send this as a feature request to support@theme-fusion.com so it reaches to our developers please 
Thanks for being a wonderful customer.
Cheers.
Ammar.
please how do i change the default green on the avada fashion theme to my own color? thanks
Hello @acetechnology.
The majority of the colors can actually be changed just by changing the primary color value from Theme Options > Colors > Primary Color
Screenshot : http://prntscr.com/bzykge
However if you still need further assistance with this please open a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
Is the 4.0 theme compatible with WordPress v.4.5.3-pt BR ?
Hello @Gasmidia.
Our latest version of Avada that is (4.0.3) is 100% compatible with the latest version of WordPress.
Thanks
Ammar.
Hi, when will 5.0 be released? Your blog hasnt been updated in a month so thought I would ask here. Thanks!
Hello @terryatsm.
We like to keep our customers informed and up to date about what is going on internally and when they can expect it. At the same time, the nature of development can change at the drop of a hat.
So while we think it may be done in xx amount of days, it could take longer or shorter. Currently our estimated release date for Avada 5.0 is the middle of August, but this could be a week or two off.
We do everything in our power to ensure a solid release, and that takes multiple rounds of beta testing.
Thanks for being an awesome customer
Cheers
Ammar.
Remove Thumbnail Settings (Version 4.0.3)
I have remove Thumbnails in class-avada-init.php
but when i regenerate thumbnilas i have a lot of images size for example image-600×438.jpg 400×292.jpg
but i can’t find the settings to this image size
also not in the functions.php
Where can i remove this thumnails settings?
Thanks
Hello @stanus74
After removing the sizes from the class-avada-init.php file you have to run “Force Regenerate thumbnails” plugin and not only “regenerate thumbnail plugins” actually, the forced version will make sure any other thumbnail that was created earlier is removed.
https://wordpress.org/plugins/force-regenerate-thumbnails/However if you need further assistance with this, please do create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks.
Ammar.
i run the plugin but a lot of images
Regenerate: 1200×876, 200×146, 300×157, 320×168, 400×292, 430×314, 600×438, 669×352, 66×66, 700×367, 768×561, 800×584, 860×628
i don’t know where these settings for the image size
i have search with phpmyadmin the sizes and the whole wp files for text
nothing found
Hey There.
We will need to take a closer look at this, can you please create a support ticket with your complete WP + FTP details so we can check this out.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello. Please check error in code. If I use only custom fonts, avada loads script “google fonts” in head with empty font options and i get error 400 from google. Avada version 4.0.3.
Please send me information how to fix this error in file: “Avada\includes\avadaredux\avadaredux-framework\AvadaReduxCore\framework.php”. Thx.
Hello @TriangeUA.
So you actually don’t want the google fonts to load at all? we will need to take a closer look at this actually and probably ask to our developers. Can you please open a ticket and put your complete details in there so our technical support reps. can look into this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar.
Hi, I am redesigning website for mobile app, in the main image, is that a parallax image? I can’t figure out how to get that image and then scroll up for the rest of the content. thanks.
Hello @VenusVenus.
What you see there at the very top is actually our Fusion Slider and the parallax effect can be activated on slider using its options. we have a very detailed guide on how you can achieve this here please and how to create your own Fusino Slider : https://theme-fusion.com/avada-doc/sliders/fusion-slider/
However if you need further assistance with this, please do create a support ticket and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Looking to copy the company page layout from the hosting theme over to the architecture theme. What is the best way to do this?
Hello @Ckarasiewicz
Right now its not possible to import only a single page from any of our demo actually, however with our new Fusion builder that is coming out in our next major release this will be an option to do so, right now you need to manually create that page layout using our shortcodes and columns.
Thanks for choosing Avada.
Ammar.
Hello, i couldnt install the theme,i use godaddy ,i cant install by wp, when i upload by server,i can see the theme but when i click activate , an error starts to seem on my page.
hello,i need a help a soon as possible please,
Hello @enesintr.
There should be no such errors / issues while installing the theme or activating it, can you double check if you are uploading the correct theme folder? However we will need to take a closer look at this so please go ahead and immediately create a new ticket and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
Hello i doubt my problem can be godaddy Windows hosting plan,so i am gonna try to change it to Linux tomorrow.After i may communicate with you again.Btw do you think that can be problem? thank you for interest
also i checked all that you told to other people.with same people.Your solutions didnt work.
Hello @enesintr.
Not a problem at all, just create a ticket with your complete details and our technical team will be there to assist you and take a look at the issue
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello i solved problem by changing windows hosting plan to linux plan today. You can add this solution to your support page or warning about windows hosting plan. Thank you for your interest.
Hello @enesintr.
Awesome to hear that and for sharing this with us, we are glad that you have worked this out.
Cheers!
Ammar.
Hello, I installed the photo demo, but the menu doesnt work Please see http://demowordpress.ovh/photos/ (fresh WordPress 4.5.3 install and fresh Avada 4.0.3 too). Dunno what wrong
Hello @shiroko.
We have released a new patch for this which can be applied from Avada > Support Tab please.
Screenshot : http://prntscr.com/bzsk59
To get more info about the patcher tool please read this article here : https://theme-fusion.com/avada-doc/install-update/avada-patcher/
If you still need assistance please do open a support ticket and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Hello Ammar, tyvm for your fast answer, it worked like a charm
Hey @shiroko!
Not a problem, I’m glad to hear Ammar could assist!
Thanks,
Ryan
Hi! This theme is awesome, congratulations! I am creating an website for a client and I need to remove the logo just on homepage, but show it in all other pages. I tried the solutions that found on the Theme Fusion Forum or here in comments, but don’t work (maybe because work in older versions). Can you help me? Thanks! – sorry by my english
Hello @reinerhudson.
We are glad to hear that you like our theme, we love our customers as well
Regarding the logo query can you please try this code inside theme Options > custom CSS Tab please.
.home .fusion-logo{display: none !important;}
However if you need further assistance please do open a support ticket and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Thanks a lot, it works \o/
woot!!
You are always welcome
Ammar.
How would I remove the Shop link in the breadcrumb trail? Here is an image to show what I’m referring, http://tinyurl.com/jtkbk4c
Hello @wbussey3xc
Please go to WP dashboard > Settings > Permalinks > Shop Permalink and set it to default please.
http://prntscr.com/bzshovIf you need further assistance please do open a ticket with your complete website details and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
Hi there. Possible to use the left header ( like cafe) for desktop but have a top bar header in mobile? Reason is that I want to have phone and email along with social icons above logo on mobile or tablet since it makes it easy for consumers to contact in on the go.
Hello @Patrick1717
Mobile layout will always have a top header by default as the side header can not be adjusted into the layout, so if you actually check our cafe demo on mobile you will see the header is set to top already.
Hope that was helpful, if you need further assistance with anything else please do open a support ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Hi there,
Thanks for reply but was referring to the top bar above logo and menu with icons like the classic shop mobile view. Would like desktop to be left menu ( like cafe) but mobile and tablet like ( classic shop) Possible?
Many thanks.
Hey @patrick1717!
At the moment, the top header will only appear when the header position is set to ‘top’. If you set it to ‘left’, the top header will be omitted on mobile devices.
I’m going to go ahead and add this suggestion to our developers list and see if this is something we could add an option for in the future. If you have any further questions about using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi!
What is the best way to update your theme? And which order (wordpress/theme/plugins)?
Thanks!
Hi there
When it comes to updating all you need to do is make sure that you follow these update instructions 100^% and you you will be fine
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need further assistance or have any questions please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Thank You For Helping Us Sell 235k+ Copies of Avada!
Over the past three and a half years, the Avada community has continued to grow and develop. We never thought 200k+ sales would be possible but we are well on our way to 300k!
We are truly honored and humbled to have reached this milestone and know that it would not be possible without our dedicated users, amazing team members and supportive marketplace.
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ThemeFusion Team
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I have version 4.0.3 installed. Did all the patches etc. I cannot get Google Maps to work and on my home page, the Fusion builder won’t load. It does on all the other pages, just not home page. Just a spinning wheel. Also, noticed that you have short codes for Contact Forms. Do we need to install the plugin Contact Form 7?
Hello @ryanwillb
Please check your console and make sure there is no error in console, also do follow the guidelines provided here on how to create a proper API key and what to put in the URL field please : https://theme-fusion.com/avada-doc/getting-started/generate-themeforest-api/
Yes, in order to use the contact form 7 shortcode you need to install and activate the Contact Form 7 plugin.
If you still need further assistance on this, please create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
OK.. thank you. All of that worked for the Google Maps and Contact form. I checked the status and there are no errors. The Fusion build works on all pages but the home page. It never loads the editor. Just spins forever. Any ideas? I put in a ticket through support as well. Thank you!
I even went into the server and changed my configs to match these:
- max_execution_time 180 – memory_limit 256M – post_max_size 32M – upload_max_filesize 32M
Hi there
In that case I would suggest that you create a support ticket, provide the necessary log in credentials and our support team take a closer look and assist you with this
Click Here To Create An Account & Get Support
Thank you, MB
I did that and never heard back.
I REALLY need help on this. I’ve blown 2 days of development time because of this issue. I may have to scrap all my work and leave the Avada theme over this. I did a trouble ticket last Thursday and provided all the login detail and heard nothing.
Hi Ryan,
We answer every single ticket that comes in.
Currently there are no tickets submitted from your account, see this: http://d.pr/i/Vexg
Did you submit the ticket here: http://theme-fusion.com/support-ticket/
And after you did, did you get a confirmation email?
Our system is working, we receive hundreds of tickets a day, here are 7 just from the last 30 minutes: http://d.pr/i/1h6c9
The issue you are seeing has to be related to the change that Google Maps made. This was a change made by Google maps but our team has issued a fix for it. First make sure you are on Avada 4.0.3 and FC 2.0.3
Then in your WP admin area, go to Avada > Support tab and look at the bottom for the Avada Patcher tool box. You will see patches (fixes) that can be applied with a single button. You will notice that some patches have to be applied in order so make sure to apply them as they show from top to bottom.
Here is more info about the patcher in general: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
And here is the info about the google maps needing an API key: https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api…This is unfortunately a change Google made and is now required, but our team issued the patch, once applied you will see a new field in theme options > contact > google map to place your API key.
If you still have issues, signup at our support center and one of our team members will gladly assist you in getting this resolved.
If that is not working for you we need you to submit a ticket at this link below while logged into our site: http://theme-fusion.com/support-ticket/
Thanks!
Also if you think your support has expired, please see this post: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
In short, ThemeFusion is committed to our customers and took the initiative to introduce Grandfathered support for any purchases made before September 1st, 2015. So if you bought Avada beofre then, it shows “invalid support” on Envato’s site, but you can still use our own support site by submitting a ticket here: http://theme-fusion.com/support-ticket/
Thanks!
Avada 5.0 update?
Hello @alperito.
We like to keep our customers informed and up to date about what is going on internally and when they can expect it. At the same time, the nature of development can change at the drop of a hat.
So while we think it may be done in xx amount of days, it could take longer or shorter. Currently our estimated release date for Avada 5.0 is the middle of August, but this could be a week or two off.
We do everything in our power to ensure a solid release, and that takes multiple rounds of beta testing.
Thank you for choosing Avada.
Ammar.
