416 comments found.
Hello, we are having an issue with Post Visibility. We have all boxes checked under Post Visibility on the post’s admin page but it still shows up on the main blog page. I just noticed the theme was updated July 4th and we are on v2.1. Would updating the theme fix this? Thank you.
Hi,
Could you please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin credentials, so we can inspect the issue you’re experiencing and help.
Select
Hi, we have purchased this theme but we can’t see it in our Downloads section. What happened? Can you check my account?
Hello,
You need to contact Envato Market directly for that, since all account and sells are under their rules and policy.
It could be you purchased our theme from some other Envato account.
Select
How to add different font in SOHO theme?
Hello,
Please, just submit a ticket on our support forum at https://select.ticksy.com/ and our support agent could assist you to add some custom font.
Select
Hola, He actualizado wordpress, woocommerce y el tema soho a la última versión, y no muestra en el producto variable ni el botón de añadir al carrito, ni las variaciones, ni la galeria de imágenes. Urge. Gracias
Hello,
Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our developers could investigate.
Select
Hola, les hemos puesto un ticket hace ya dos días y no hemos recibido contestación…. Por favor contestar, es muy urgente Private Ticket #829424
Hello,
Your ticket has been assigned to our support agent and we will get back to you as soon as possible.
Select
Hello, how can change Testimonial author style to ” BOLD ” as on your demo version?
And please, in mobile version is bug with image in testimonitial element – background (black and white image – city). How can I fix it?
Thank you
Hi,
Please submit a ticket to our support at https://select.ticksy.com ,and they will check this issue you’re referring to, and also write some css to make author text bold.
Greetings,
Select
Okey, thank you:)
You’re welcome.
Hi, I have tried to using the most updated visual composer, all the items has displayed in the backend however when I updated the status, in live some elements such as logo in menu bar and so on as mentioned still not able to display in the website. Can you please help?
Hello,
Did you update your theme as well? You need to have the latest version of Soho as well, and clear cache after theme update.
Select
Hi, May I know where to update the theme? I have tried at Appearance > themes > but none of the button showing updates, can kindly advise? your early reply will great appreciate, thanks.
Hi,
“Please make sure to update your Soho theme to the latest version as well, you need to have Soho 2.1.1 version.
Here are the update instructions:
You can upgrade our theme by performing following steps:
Download latest theme zip file from ThemeForest Extract it and locate soho.zip Extract soho.zip and locate soho folder Copy/Replace the content of soho folder to /wp-content/themes/soho folder of your web site.
And clear cache after update. It should be all fine.”
Can it be more details where to download the soho 2.1.1, and also it is needed to uninstall the whole theme and reinstall through this website backend? or the hosting backend? Can clarify on this?
Thanks!
Hello,
First thing you need to do: login to your profile here on themeforest, from which you’ve bought the theme.
And go to Downloads section, and there, find Soho theme, and download latest theme zip file!
Extract it on your PC, to get soho folder.
And then, connect to your server using FTP client (like FileZilla), and go to wp-content/themes/ folder on your server, you will see Soho folder. You need to replace/overwrite the content of that folder, with the content of extracted soho folder on your PC.
Select
Hi, thank you in advance It works!! There are still small content info in contact us page is missing. Kindly assist on this.
Thanks,
Hi again,
Submit a ticket please to https://select.ticksy.com with a link to your contact page, so that our support team can see what’s missing and help with that.
Select
How can I make the Title and Caption appear on the Masonry? Gallery images that I have created? The images enlarge but the caption or Title of the image does not appear.
Hi,
Unfortunately, there is no option to show title without custom coding. So, there is no option, but it could be achieved with changing templates.
Select
Hi there, loving your theme. Can you please tell me how to make the testimonials on the homepage full width? I have set my row to parallax, but I can’t change the page template to full width. Under Page Attributes, I only see Parent and Order. Thank you!
Hi,
We are glad to hear this
For each page you could set Template under Page Attributes
http://screencast.com/t/IqxNlzNl3
If you are missing this option, please, try to switch on parent theme if you are using child. Then, if the issue persist, try to reach us on https://select.ticksy.com/ and our support agent would help you there.
Select
Hello. I have interests on this wonderful theme, but several questions before purchase.
1. I know it is SEO optimized. Is it ; a. HTML5 adopted ? b. TITLE/H1/META automatically assigned for SEO, especially Google? c. its adaptaion for Google SEO will be updated regularly ?
2. Is it possible to change font color, width between words and sentences, even if non-English language such as ?Noto Sans Japanese?is used ?
3. What is main differences between your themes “SOHO” and “StartIt” ? Those look quite similar.
Thank you for your kind support in advance.
Hello,
1. Yes, it’s in HTML 5 standard. The page title is using h1, which is SEO friendly. And we recommend using some plugin like YOAST for achieving the best SEO results.
2. All the fonts settings and colors can be changed. You can embed that font like explained on Google Fonts https://www.google.com/fonts/earlyaccess
3. Startit is a newer theme, with some improved options and feature , comparing to Soho. And the difference is in Design of course, main target of Startit theme are Business sites, while Soho is multi-purpose theme.
Select
Hello, where can I change navigation line color under main menu on top?
I think this: http://postimg.org/image/g7g51jtc1/
Thanks
Hello,
Add this css code in Select Options -> Global Options -> Custom CSS field:
nav.main_menu>ul>li.active>a span.menu_line,
nav.main_menu>ul>li:hover>a span.menu_line {
background-color: blue;
}and just set your desired color.
Select
Thanks, worked!
I have another question, I cant see Visual Composer in edit mode. Soho – Theme Options – Version 2.1.1 Wordpress – 4.5.2. Visual Composer – Verzia 4.7.4
Thanks
And, If I delete visual composer and install new VC, its cannot by erased all content from web? ( I read posts in tickets where guys have same problem that me). Thanks
Hi again,
Since you updated your theme to the latest version, you need to update Visual Composer as well, here’s how:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
and clear browser cache. It should be all fine now.
Select
Hi, yes yes I know, thanks, but If I delete visual composer and install new VC, its cannot by erased all content from web? ( I read posts in tickets where guys have same problem that me). Thanks
Nothing to worry – your content will remain saved when updating the plugin this way.
If you can’t delete plugin from your WP admin, you can connect to your server using FTP client, and delete js_composer folder from wp-content/plugins folder on your server. Then you can manually install this plugin again, you can find the zip for the latest plugin in wp-content/themes/soho/plugins folder.
Hi, thanks for this nice theme, I have a question how can i remove the hover pattern from a portfolio item? Thanks
Hello,
It can be removed with some custom css code. If you need help for writing css for this, submit a ticket to https://select.ticksy.com , with a link to your page, and we will provide you the css for this.
Select
Hi there, before purchasing, can you please tell me if the video header backgrounds can play audio automatically when the site loads? Or, can they play audio at all? Thank you kindly.
Hello,
Yes, the video plays automatically , and the sound(audio) can be enabled 
Select
Perfect, thank you for getting back so quickly! Just purchased.
You’re welcome, thanks for choosing our theme.
Updated everything, WP 4.5, theme to 2.1… whole site is screwed up. Pages will not load with the animated loader, content missing everywhere…
Is there a reason why the fade loader just hangs in Chrome? Pages will load in Firefox but not in Chrome…
Hi,
After you have updated the theme, you also need to update visual composer. To do this, please deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. You should also empty your browser cache after you update Visual Composer.
If your issues still persist after you update Visual Composer, please submit a ticket to our support forum at https://select.ticksy.com/ so our support team can take a look and see what they can do to help.
Select
It has only today come to my attention that the update version 2.0 and 2.1 have stopped my online store working. The ‘add to cart’ buttons and associated variations and attributes, the SKU, product tags etc and the related products have all disappeared. This means there is no way to purchase my items. I have fixed the issue for the moment by reinstalling version 1.9.1. Have other people had this issue? If so, will there be a fix/new update?
Hello,
The 2.0 update brought latest WooCommerce compatibility, it should all work properly with it, and latest 2.1 version.
We don’t have any issues reported so far. We will test this further today.
New update 2.1 , along with Visual Composer update, should work properly with latest WooCommerce and WordPress as well.
Select
Thank you for your reply. It’s definitely the updates that are causing the issue for me. I have gone back and forth between version 1.9.1 and 2.0 and 2.1 and the problem is only occurring with 2.0 and 2.1. There’s basically no Woocommerce showing up at all on the product pages, only the images and description. I will keep 1.9.1 for the time being so that my store is functional. Would love to hear if you find any issues so I can resolve it.
Hi,
We just replied to your email.
Select
Yes, you did… And I responded…
Thanks. We will reply there.
I still have no online store. I did nothing other than update to the latest version. And now I am going to have to pay more to renew my support to get any help.
Hi,
Please submit a ticket to our support forum, so our support team can take a look at this issue and see what they can do to help. We’re sorry for any inconvenience this issue may have caused you.
Select
Thank you. I have submitted a ticket
Thank you
Hi, I was wondering if it’s possible to load the default checkout page settings with WooCommerce that you have here: http://demo.select-themes.com/soho/checkout/
Basically I’d like to have the same fields as what you have in the setup
Hello,
Yes of course, this is a default WooCommerce checkout page – automatically created. Just run the WooCommerce Setup Wizard, or make sure that in WooCommerce -> Settings -> Checkout you have your checkout page set http://screencast.com/t/TAwpQJ37
Select
Hi,
All of my Image Gallerys no longer show Grayscale anymore. They were working fine but now, even when I add a new gallery on a new page, the grayscale no longer works.
Thanks, Andy
Hello Andy,
Please submit a ticket to https://select.ticksy.com , with a link to your site, so that our support agents can check this and help to regain gray-scale effect again.
Select
Is there a way to disable the option that keeps the header menu in place when we click a link? I think it’s some kind of a Javascript option. This is buggy when we implement another language. When integrating a new language and clicking on the language switcher it should change the menu, but the menu stays the same and the user is forced to refresh the page to view the menu in the new language. How do we fix that?
Hello,
Yes of course, in your WP admin, go to Select Options -> Global Options, and set Page Transition to NO ANIMATION http://screencast.com/t/naQMJ6sXvLD
Select
thank you
You’re welcome.
Hello,
I have wanted to know if you thought update Soho in connection with the latest version of WooCommerce.
Thank you
Hello,
The updates for the Soho theme and all our other themes are in process, and we hope to launch them soon.
The latest WooCommerce compatibility will be included among others.
Select
Thanks
No problem.
Just wondered when there will be an update for compatibility with the latest version of WooCommerce?
Hello,
The updates for the Soho theme and all our other themes are in process, and we hope to launch them soon.
The latest WooCommerce compatibility will be included among others.
Select
Hello, I did import the demo content but what about the settings to allow me to get the same layout?
Hello,
What have you chosen to import? You could have selected ALL to import everything including widgets and options.
If you’ve imported only content, you can import only options now
http://screencast.com/t/5r0xiMb885zSelect
