Apologies it is not possible for us to debug your custom code and customizations are beyond the scope of support. If you share your website url, where you have used the table, then may be I can inspect and see if I can figure out the issue.

Thanks, Swami

Hi,

The width of the Featured image in the Blog page will occupy the full width of the wrapper by default. In case you have a sidebar, the image will occupy the full width of the content area. Can you give me a link to your post page, so I can see if it is displaying any different?

And about customising the fields, apologies, there ins’t an option to change this in the theme. We are using the default Wordpress Comments form for blog posts.

I am not able to see the “Purchased or Supported” tag beside your account name here. Kindly contact us via the account that you purchased the theme from, so we can validate your Purchase and Support entitlement.

Thanks, Swami

Hi Swami, I emailed you separately. Kindly check your email.

Thanks

Mandy

Responded to your email.

Thanks, Swami

Hi,

The issue looks weird. Could you please share your wordpress admin url, ID and password via the form in this link – https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812/support and I will investigate the issue at the earliest.

Thanks, Swami

Fixed the issue. Thanks!

Hi,

Kindly share your wordpress admin url, ID and password to help@brandexponents.com and we will investigate the issue. By the way is your permalinks type set to POSTNAME ?

Thanks, Swami

Hi Michael,

Some of the images used in the demo are licensed and cannot be redistributed and therefore they are replaced with their blurred counterparts. Its the same with every theme. Some themes use plain placeholders, some use completely different free to distribute images and some of them use the blurred approach that we have taken.

Thanks, Swami

Ah, ok. Thank you. I thought something was wrong with the import plugin.

Hi,

Please use the custom css below.

.post-comments, 
.post-category, 
.single-post-tags {
display: none;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

Thanks, Swami

Hi Romain,

The problem is because you are using an older version of the theme. Kindly ensure the theme and the woocommerce plugin are updated to their latest versions.

To update the theme to its latest version, kindly follow the instructions in this knowledgebase article:

As recommended, kindly backup your database and theme options, prior to the update.

Thanks, Swami

Sorry, I have another question. I’ve been using BE Page Builder for my site and up until a couple of days ago had no problems with it. However now all the Page Builder content has disappeared from the published page. I can still use the editor, and when I click Preview I can still see it, but in the published site all the Page Builder content has been replaced with “Apologies, but no results were found. Perhaps searching will help find a related post.” along with a blog sidebar (my site has no blog).

I have tried deactivating all non-essential plugins and clearing the cache but even with all non-essential plugins deactivated, the problem persists.

Any help with this issue would be appreciated.

Please share your wordpress admin url, ID and password via the form in this link – https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812/support and I will investigate the problem. In the meanwhile please check if you have set this page as your blog page under SETTINGS -> READING panel and if so remove it.

Thanks, Swami

Thanks, I managed figured out that you have have at least one page public in order for the static page/blog page option to even show up. All good now, cheers

Hi,

First of all I wouldn’t recommend editing core theme files as you would lose your changes when you update the theme and you should be using the child theme for making customizations. The gallery-content.php file basically fetches the content of the page builder ( if its enabled ) or from the default content editor. To fetch a image’s description you would first have to do something like

$attachment = get_post( $attachment_id ); $description = $attachment->post_content;

I would recommend hiring a wordpress developer for further assistance as customizations are beyond the scope of our support.

Thanks, Swami

I’m keeping backups of the original markup, and my edited markup, so I think i’ll be okay unless you change them drastically. Thanks for getting back to me about this though. ??

We are less likely to change this file, but when you update the theme, all the old files will be removed and the new files will replace them. So each time we update the theme, you would have to come and replace this file, which is a major hassle. In anycase it is your choice and its my duty to warn you of the consequences of editing theme files.

Thanks, Swami

Checking better the content inserted in the page builder are still there. I`ve lost `just` all the option settings… please, please, please…

Hi,

I am not sure how you have gone about the migration process. However restoring the options setting is fairly simple. Navigate to OSHINE OPTIONS > IMPORT / EXPORT and click to download the json file. You can then reimport the settings back in your server copy by navigating to the same section.

Thanks, Swami

Hi Marc,

Thanks for your interest in purchasing a second license and we are really glad you like our theme.

1. Yes you would have buy another license in order to use in a second website.

2. The more elegant way to move your pages and content would be to go to TOOLS -> EXPORT in your wordpress admin area of your existing website and download the XML file. Then Subsequently in your new website, go to TOOLS -> IMPORT and upload the previously downloaded XML file. This will import all your pages, posts, images etc. With regard to the Options Panel, you would have to migrate it like the way you mentioned. Go to OSHINE OPTIONS -> IMPORT / EXPORT -> EXPORT -> DOWNLOAD from your old website and then OSHINE OPTIONS -> IMPORT / EXPORT -> IMPORT , in your new website.

Thanks, Swami

My mistake, I fixed it.

Hi,

1. The option to set the Wrapper ON in the Taxonomy pages can be found in the options panel under OSHINE OPTIONS > PORTFOLIO SETTINGS > Portfolio Taxonomy Page Settings. You can add margins by setting the “Portfolio Grid Style” option as Wrapped.

2. As explained in #1, if you set the Wrapper, this should be aligned with the grid. Let me know if the issue persists.

3. Although, there isn’t an option to hide the Overlay, you can use the CSS code below that will apply on all of your Portfolio Category Pages -

.tax-portfolio_categories .thumb-overlay{
    display: none !important;
    opacity:0 !important;
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS

4. You can use the custom CSS code to remove Number of Comments in the search page. Unfortuantely, there isn’t an option to remove the text “under”.

.search-results .post-comments{
    display: none;
}

Thanks, Swami

Hi Swami, thanks for your reply.

1. & 2. – Like I said, I already had Wrapper turned on in Portfolio Taxonomy Page Settings but it doesn’t match the wrapper used across the rest of the site unfortunately. Should I raise a support ticket or email directly so you can take a look at why it isn’t working as expected?

3. No, sorry – I don’t want to remove the Overlay completely! I saw you’d previously already answered that in these comments for someone else.

I only want to remove the Box around the title in the Portfolio Category pages, so it can match the settings I have in the Portfolio Module > Title Style > Title and Meta Middle (instead of Boxed Title).

4. Thanks – that CSS works perfectly for hiding the comments field.

What does the “under” text field mean? I assumed it was Portfolio Categories, but every portfolio I have is assigned to a category, but when you do a search the “under:” is always left blank with no category. Does it show Tags instead of Categories?

Hi,

You can email me the details via the contact form in the support tab. I will check the issue with the wrapper in the Taxonomy page, and also provide css code to remove the box around the title.

Yes, Under will have the categories that the items are linked to. We will look into why this is empty in Search Pages and patch the fix as an update to the theme. Appreciate your patience.

Thanks, Swami

Hi,

We responded to your query one week ago itself, that too within 24 hrs of your question. Please check your mailbox. Here is the proof – https://cl.ly/2o0c2O3k3V0b

I don’t understand why you would rate the theme negatively when we have always responded to your questions ( 5 queries in total ) and all within a day’s time. Be fair with your feedback, do not try to arm twist us in providing you with premium support. Infact we have even provided you with custom php snippets , which is over & beyond the scope of our support – proof here – https://cl.ly/3A2G3K2r3p2v .

Thanks, Swami

Hi,

The extra icons above the footer is from the Footer Widget Area. You have the option to disable the Footer Widget area in the Pages’s OTHER LAYOUT OPTIONS Metabox. You need to set the Show Widget Area option to NO.

Thanks, Swami

What about in blog posts? I found it in pages.

Hi Paul,

Kindly go to APPEARANCES -> WIDGETS -> FOOTER WIDGET AREA 1 and remove the text widget which has the icon shortcodes. This will ensure it is removed from the entire site.

By the way it looks like your free support period has expired. Kindly renew support by purchasing an extension from themeforest in order receive timely responses to your support requests.

Thanks, Swami

And a second Question ...

At the footer down right og (www.diespezialisten.biz) i wrote “IMPRESSUM”. How can i get this as a LINK ?

ThanX for your help…

Hi,

1. The line below the header is the Header Border. You can turn this off, by navigating to OSHINE OPTIONS > TOP HEADER SETTINGS > and set the Header Border to NONE.

2. To link the text in footer, you need to wrap it around a html “anchor” tag in the Footer Settings panel. So your text should look like this -

 
<a href="www.yourlink.com">Impressum</a>| Copyright diespezialisten 2016

Thanks, Swami

Thanx

Hi Aleksandra,

Thank you for you kind words and I am really glad you like our theme for your website. Regarding the query about SEO, We recommend SEO by Yoast Plugin, and the content will be scanned by the search engine robots. The only know limitation thus far is that the plugin is not able to scan the keyword in the backend, which is generally used to know if the keywords are sufficiently placed. However this does not affect the google bots and other search engine robots can read the content in the front end, so it has no effect on your actual SEO.

Do let me know if you need further clarifications.

Thanks, Swami

Dear Swami, thank you for your reply. I use SEO by Yoast Plugin already. But search engines still don’t see the images added to the page builder. Do you have any other suggestions?

Hi Aleksandra,

Questions related to SEO are beyond the scope of our support. There could be reasons totally unrelated to the theme that may be preventing your images from being indexed. The page builder just outputs pure html to the front end and there is nothing stopping search engines from picking up your images. I would recommend getting in touch with an SEO expert regarding this.

Thanks, Swami

Hi,

Envato has 3 payment methods to fulfil your order. You can either use a Credit Card, or Paypal or your Envato Credit. These options will be displayed right when you have chosen to checkout the order.

Thanks, Swami

Hi,

When i inspect the element in the browser, it looks like you have not uploaded any image in the Hero Section area in the Blog Page. You need choose the Hero Section type as “Image/Video” and upload the image in the BACKGROUND IMAGE/COLOR tab.

If you are unable to upload an image using the ADD MEDIA button in the hero section, it is likely due to the version of the theme that you are using, in which the media uploader is not compatible with latest Wordpress Version. We have already fixed this issue and the updated theme is available for download from themeforest. To update the theme to its latest version, kindly follow the instructions in this knowledgebase article:

As recommended, kindly backup your database and theme options, prior to the update.

Thanks, Swami