39357 comments found.
Hi,
Is possible to change this link for direct link?
http://prntscr.com/c4r0znNo zoom, only direct access to link with a simple click
Thanks!
Hello @nodos.
Yes it is very much possible, however in order to make the link direct you need to remove the icons from Theme Options > Extras > Featured Image Rollover options and then set the title there because user do need something to click, if you do not want to show the title as well you have to remove the complete rollover and it will make the whole image clickable.
Screenshot : http://prntscr.com/c4sk25
However if you need further assistance with this, please do open a new support ticket and we will gladly help.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar.
oh! thanks!
Most welcome 
Hi Avada Team, It would be great to have a search button shortcode. We could have different size as we have for the different button size (small, medium, large and XL). There’s a lot of websites having a big form (often with an autocomplete function or a menu when we click on the field). That would really be great. Thanks for your great work. Your theme is amazing. Stephane
Hello @sbroquet
We do not have a search button shortcode right now, but you can try and use any 3rd party plugin that offers this solution at the moment, we are continuously listening to our customers so please send us a feature request to suppot@theme-fusion.com.
Thanks for choosing Avada.
Ammar.
hello, I just purchased this theme and I can say it’s really cool. But I have a problem right now. Since I used the multi language plugin (Polylang) I noticed some things were changed or not working right. Like when I have to change anything in Avada theme options for the typography and colors it doesn’t apply. Nothing changes. I’ve been figuring it out but I can’t find where is the problem. Thanks in advance.
Hello @Hopspots.
That is because its how multi language plugins work, it stores theme options for each of the language individually by selecting it from the dropdown selector, We have a very detailed article about this here actually that you can read : https://theme-fusion.com/knowledgebase/how-to-set-different-theme-options-with-polylang/
However if you need further assistance with it, please open a support ticket and we will get right back to you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
hi again, I figured it out already.
Hey @hopspots.
Glad to hear that you have worked this out
Cheers
Thanks I have one more question. I inserted the google map shortcode on my page and it doesn’t work. It says, (This page did not load Google Maps correctly. See the JavaScript console for technical information.) I browsed a lot of your documentation to fix such error but not found one. Hope you can also help me with this. thanks again.
hello there, just ignore my question. I figured it out now
Ah shoot, you beat us to it!
Glad you got it sorted, let us know if you need anything else!
Best way is to submit a ticket here, follow these steps to make an account: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you!
I love Avada! I was looking to get some answers on the support page last night, can you give any insight on why I cannot view your website theme-fusion.com? It says that the DNS cannot be found.
Hi there
Please check that again, we can confirm that the main site and our online demos are up -> http://d.pr/i/tYKJ – make sure to clear your browser cache as well
Thank you, MB
duplicate
Hello – I updated my site to the latest version and the page backend editor doesn’t work – please help
http://mendocoastpm.com/Hi there
Please check if your servers PHP configuration limits need to be adjusted. You can check this in the Avada System Status tab and address them as explained here -> http://bit.ly/1T5luaR
If you would like further assistance or have any further questions pleas create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
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Hi, is there a way to change online the font color in the blog section and it not change the rest of the text on the website?
Hello!
Yes it is possible, but may require some custom CSS because the way fonts are traditionally managed is that you have your headings H1-H6, then body text, etc. That way it keeps it consistent throughout the design.
So this will depend on what exactly you need, but our support team can help. Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hello! We are currently using the Avada theme for our site http://trainingfundingsource.com/ but if you notice when you go to ‘Our Clients’ page none of the category tabs are working. I have tried resetting the permalinks but that didn’t fix it.
Any help would be so appreciated!
Thank you! Lauren
Hello Lauren.
We will need to take a closer look at this, looks like a permalink issue but since you have already refreshed them i can not think of anything else right now. Can you please open a new ticket with us so we take a look at it please?
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar.
Thanks for the quick reply! I tried to create one but when I click on the link you provided this is what I get:
This site can’t be reached
theme-fusion.com’s server DNS address could not be found. DNS_PROBE_FINISHED_NXDOMAIN
It should all be fixed now, we had some server maintenance going on and it took the site down for a bit.
Everything is back in working order, for example here is part of the ticket page: http://d.pr/i/167tb
Also, you do need to have a purchase code to make an account at our site. Right now your account does not show you purchased the theme. So make sure to get the purchase code from the account that bought it then signup with these steps: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thanks!
Hello! I have a question, you can add new fields to the component registration registration fusion builder? I know some programming, try to add new fields to the traditional method, but with component I have not succeeded. I’m working on the file class-fusion-login.php Thanks
Hello @MWNS
This is doable but it will indeed take some custom work for you to inject more fields there, However since its a customization we cant really assist you with it as per our policy tho we have great partners you can work with here : https://theme-fusion.com/customizations/
Thanks for choosing Avada.
Ammar.
Hi there, I just uploaded the theme’s files via FTP to my site and the theme is appearing in Wordpress under “Themes” as an option. However, whenever I try and activate it I am greeted with a 500 Internal Server Error message:
“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.”
Please help!
Hello @Mkenkins303
It looked like that your PHP time limit was set too low causing this error actually, in this case what you can simply do is install the theme using FTP method instead please.
Here is a doc post about FTP method : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
However if the issue persist please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar.
IGNORE THIS – I fixed it! Hi – my site looks beautiful! Just love it! However, I have an issue – on a mobile phone, the site doesn’t load – it just spins and spins and never loads. Do you know what the cause might be? Menu button doesn’t work either.
Sorry – the site is www.gotretsylive.com
Hello @tammi4fsu
We are glad to hear that you liked our product However i have just looked at your site and it is loading all fine and good for me on the mobiles as well, here is a screenshot : http://prntscr.com/c4fmj9
If you are still seeing issues on your end, please do open a support ticket with the complete details and one of our support rep. will assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks.
Ammar.
hello there, is any solution about the self-videohost (example fusion slider home) that is not playing in some browsers? for example IE etc… i did upload a image in case for the video that is not playing in all browsers but the image is not been see in IE either…. any help will be great, thank you
ps: i did try youtube but is terrible for the home page and lso is not playing in IE
Hello @Nikip
Different browsers does use different formats when it comes to self hosted videos, that is the sole reason we recommend you to please put all 3 formats of the video inside the Fusion Slider or full width container or wherever you are using it, we also have a very detailed article about this here on how you can create all 3 formats that can be read here : https://theme-fusion.com/avada-doc/special-features/adding-self-hosted-videos/
Putting in all the formats will ensure that they run across all the major browsers and that includes IE too, if you still have issues with this please do open a ticket with us and one of our support rep will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar.
thank you for your help… i put the videos formats as your infos… and is great… is working… thank you!
Hey @Nikip.
Awesome to hear that you have worked this out 
Cheers!
Ammar.
hi guys – great theme! can you produce a mouseout delay of the drop down navigation via custom css? is that possible?
Hello @hkirchbaumer.
We are glad that you like our product, we right now have no option to set the delay but i think it will take you more than just CSS, probably some JS edit will be required here.
Thanks
Ammar.
Thank you!
It is our pleasure
Hi there,
I’m hoping you can help me here since your server is down right now.
I want to pop a video in a lightbox via a text link, not using an image. There does not seem to be any option for that in any of the video shortcodes.
Since the new 5 version is just around the corner I’m hoping there will be an option for that or some kind of workaround I can use to do the above.
I’m guessing that version 5 will be released on the 16th since that will be 4 years to the day Avada made its first appearance.
Hello @Woodcutter.
You can actually use our Modal shortcode for this instead and put a video shortcode inside it, then you can trigger the modal shortcode using either text link or button please.
Modal Shortcode : https://theme-fusion.com/knowledgebase/avada-shortcode-list/#modal
Modal Trigger Text Link : https://theme-fusion.com/knowledgebase/avada-shortcode-list/#modallink
Or if you want the video to be in lightbox instead you can follow the tutorial here please : https://theme-fusion.com/avada-doc/special-features/videos-in-lightbox/
Right now there is no exact date for the 5.0 release but it will be out sooner than you thought
Cheers and have a nice day. If you need any further assistance just create a support ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Hey Team Avada,
I want to start a new website with Avada (I have already an other website with the Avada theme).
Do I get a new official license if I buy a new one on Themeforest with the same account? And is my old license still valid after buying a new one?
Thanks!
Hello @mau5andajax.
Yes, you need to buy a separate license for the new domain / project you are looking to develop and you can have both the license working together, or any number of licenses you want to buy. You will get a separate purchase code with each license and then you can register the product with it. Yes your old license will always be valid for you
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers
Ammar.
if i made upgrade number for PHP Max Input Vars on my server but Avada don’t see that in system status, what should i do? sorry but i’ve lost my password of mu support account and my email it;s to old to have it. I have all product registration but…
Hello @vipe.
You need to make sure that the changes in wp-config.php file or any other system status related change in made on the very specific line, in this case you need to make change inside the php.ini file inside wp-admin folder. However sometimes the servers cap their limits and its not easy to increase them from the user level. I want you to please go ahead and talk to your servers / hosting guys about this and they should be able to assist you with it, we have a detailed article about the system status limits here too : https://theme-fusion.com/avada-doc/special-features/system-status-limits/
Regarding support account, please email your username and purchase code to support@theme-fusion.com and we will check this out.
Thanks
Ammar.
HI, I would like to add self-hosted html 5 video through Fusion or Revolution sliders. How could i achieve that? I would appreciate a video tutorial link for further help
Hello @Satheq
You can certainly assign a self hosted video to both sliders, we have a detailed article about how to create videos and how to assign them to your sliders in doc post and i will link you to it below.
How to create self hosted videos : https://theme-fusion.com/avada-doc/special-features/adding-self-hosted-videos/
How to create a Fusion Slider : https://theme-fusion.com/avada-doc/sliders/fusion-slider/
Revolution Slider : https://theme-fusion.com/avada-doc/sliders/revolution-slider/
However if you need further assistance, please do open a support ticket and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Hi, I am able to embed Youtube video in Revolution slider using default slider option. But i could not view video in mobile devices(Android). What could need to be done? My Test url: http://ahponline.biz/
Hi there
I suggest creating a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I’m trying to activate the theme for uploads and things, but when I go to the support page, I get an error that it can’t be opened. Do you have a time estimate for when the support page will be working again?
Hey @amyboyack!
Our web host was doing a migration and unfortunately our account was on the server being moved. This caused some downtime, but everything should be back up and running as normal. Can you please try accessing our support page again for me?
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Sorry, but it’s still not working for me.
Hello @amyboyack.
We are sorry for the inconvenience, our host has fixed the problems for now and you should be able to create a support ticket now.
Thanks
Ammar.
Hi, I want to buy your theme and use it with event calendar pro + events tickets (already purchased these plugins) But people say that your side bar on single event page has some issues (http://avada.theme-fusion.com/church/event/concert-series-2/): it’s impossible to move buy tickets form (rsvp) at the top of the sidebar, par example, “view my tickets” doesn’t work etc… Did you fix these issues? I am reading your documentation, and cannot find any article about single event page. Please advise
Thank you!
Hey @marengo007!
Avada is compatible with The Events Calendar and the Events Tickets extension. By default the tickets table is currently placed into the Event sidebar, however it is possible to move this to the content area using some of The Events Calendar’s hooks. We are making a change to this in the upcoming release of Avada 5.0 and the tickets table will be moved to the content area by default.
In regards to the RSVP issue, we’re currently in contact with The Events Calendar team to resolve this one. I believe there may be a slight issue on their end and it’s detecting the wrong template file in Avada. We’re hoping to resolve this issue as soon as possible.
Thanks!
Ryan
Hi Ryan, thank you for the response. So I can buy it and your support team will help me with these issues, right? Also when Aveda 5.0 will be released?
Hello @marengo007
Of course, we will love to assist you with the issues, however 5.0 is just around the corner already and most of those will be already fixed in there.
We will be delighted for you to join the largest theme community out there.
Thanks.
Ammar
“however it is possible to move this to the content area using some of The Events Calendar’s hooks”
Purchased, but your support refused to help me. I asked them how to change sidebar on the single event page (what goes before, what goes after), how to move events tickets to the content area, they said that “it falls outside of our scope of support as it involves code customization to 3rd party plugin.In certain situations we can provide minor customization requests, but this item falls outside of that, in accordance with Envato’s paid support terms and conditions. However, we have incredible partners to recommend who can provide the solutions you need. Please visit our Customization page for further information.”
Default plugin setting put everything to the content area, and link does work. So this is your theme issue. You promised to give me instructions how to put tickets to the content area and I expect your help with this. Please advise.
Here is default page view: https://theeventscalendar.com/content/uploads/2016/06/screenshots4-2_single-event.png And plugins authors confirmed that they didn’t put everything to the sidebar, so it’s your customization. Regards, Nathalie
Hello!
If our support did tell you that then it means it is a customization, we can only give out small customizations like css when needed, etc.
If you go to the page here: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/support ... you will see this box at the bottom: http://d.pr/i/1agUX
Often times we spent lots of extra time with customizations outside of that policy, but only when we are sure it is fairly quick and will not cause extra issues down the road. I would suggest contacting EVents Calendar for this, depending on if you bought the pro version, they should be able to help.
If you have further questions about this, please feel free to email our Support Manager at support@theme-fusion.com to discuss. Maybe there is an easy solution, but I cannot promise it.
Thank you!
4 days ago, BEFORE purchasing I asked if it’s possible to move tickets to the body. You response was clear:
“however it is possible to move this to the content area using some of The Events Calendar’s hooks.”
Then I asked: “So I can buy it and your support team will help me with these issues, right? “
Your response was: “Of course, we will love to assist you with the issues, however 5.0 is just around the corner already and most of those will be already fixed in there.”
Now you said “no”.
I’d like to understand why you changed your opinion after the payment?
I still need move tickets or whole sidebar content to the default position: content area. I still report you that RSVP link doesn’t work with your theme (and works fine with any “default” theme)
Your support team just copied/pasted standard response and didn’t help me at all. I cannot find template file for this page, and you guys, just tell me “oh, it’s customization, and we won’t help you.”
And again: that’s you customized plugin view, cause plugin’s authors put everything to the content, without sidebar, which is optional.
Hello @Marengo007
This particular edition is already in works and it is planned for our next 5.0 release as i mentioned earlier, from the assistance regarding this i meant that we will assist you with any other issues related to the ECP and regarding the customization we can guide you thru it but can not make the changes in code ourselves. However as 5.0 is just around the corner so i will suggest you to please wait for it a bit and it should be all good, the tickets sections is already planned on being moved to the content area and away from the sidebar.
I am also taking a look at your ticket right now and we will be continuing this chat further there, i will see if something temporary can be done regarding this right now
Cheers.
Ammar.
Hi Ammar,
OK, lets discuss it via your ticket system. Theme is good, but these 2 issues should be fixed somehow 
No, I don’t ask you to make a code, but I need some helpful guide, cause I cannot find any specific code for the side bar on this page. And I want to launch this site really fast, that’s why I choose your theme, it’s very easy to use, setup, customize etc
Best, Nathalie
Hey Nathalie,
I have just responded to your ticket. Please be sure to follow up with me via the ticket rather than the comments so that I am notified of the update.
Thanks!
Ryan
Hi Ryan,
responded. I added your function, works fine.
Regards, Nathalie
Thanks Nathalie!
Cheers
Ammar.
