26686 comments found.
I’m using the wide option on the woocommerce single product pages. On a 27 inch screen, it leaves massive white gaps inbetween the product images when there’s two images. Is it possible to put this into a container, so that when stretched it doesnt leave gaps?
Thanks
Hi,
Please submit a ticket at https://qode.ticksy.com with a site link and WP admin access, and one of our agents will investigate this.
Qode
hi, i find the demo for rtl in (RTL-Maker) as: http://demo.rtl-maker.net/bridge and you provides rtl demo in: http://bridge.demo-wpcity.ir
the version from (RTL-Maker) is perfect and everything is in right place, but in your version the page is rtl ready, but the elements has align to left.
is that a problem or it just in demo?!
Hi,
Theme have RTL languages support as it is stated at Theme Forest items page here https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054
Referred demo is not our official demo, and it is using very old theme version, and we enhanced RTL stylesheet few times, so just make sure that you are using latest theme version.
Qode
thank you, are you provides new rtl demo in the 200+ live demos ?
Hi again,
All our demos are in English language, and in order to be able to see RTL version, you have to choose to one of RTL languages from WordPress back end on your installation, and RTL stylesheet will be loaded automatically.
Qode
Hello,
Is there any chance this theme has a pre-built option for my problem?
I create a row in visual composer with 2 columns in that specific row. Column 1 is a picture, column 2 is a text
I create another row in visual composer with 2 columns but column 1 is now text and column 2 is a picture.
If I then go onto a mobile device you will see Picture – text – text – picture (in that order). Can I change that It will be every second Picture – text – picture – text but only mobile devices?
I saw this at another wordpress theme and they have it. More specifically http://www.bthbostad.se/ and start with headline “En komplett bostadsutvecklare”
Regards, Jim
Hi Jim,
Our support should be able to assist you with this with some custom css code. Please submit a ticket at https://qode.ticksy.com and provide them with WP admin access.
Qode
Hi there,
What is the name of the demo site for the one page one titled outdoor? I cant see outdoor in the import demo dropdown anywhere?
This is the demo http://bridge63.qodeinteractive.com/
Many thanks,
Adam
Hi Adam,
Referred demo is one of new theme demos, and it is named New Demo 63 – Outdoors http://screencast.com/t/eTeBVQMfG
Qode
I have just downloaded the most recent version of the theme from themeforest in my downloads section and i still cant see this the referred demo?
Many thanks,
Adam
Oops my bad, ive found it 
Many thanks!
You’re welcome, and thanks for using our theme
No worries at all.
Sorry now visual composer is not loading the drag and drop boxes on a page. The plugin is out of date, I got it with the theme a few months back. How to I update it to get it working?
Many thanks,
Adam
I’ve just had to purchase the newest version, I would of thought this would stay updated with the theme?
Hi again Adam,
You don’t need to purchase bundled plugin separately. We will include newer versions, if they exist, with every theme update. For example, in order to update visual composer, after updating theme to latest version, perform uninstall / install of this plugin.
Update instructions are available here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-1-manual-theme-update/ and also we have video tutorials: https://www.youtube.com/watch?v=duvezfgPrLY&index=5&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
Hi! I added a supportticket(#876100) for over 24 hours ago, and still no answer? You used to be the quickest and best support on Themeforest, what has happend;-)? Best Regards Lennart
Hi,
Support will answer to your ticket shortly.
We attend to the tickets as they come in and due to time zone difference some delays might happen. Also, please have in mind that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. Thank you for your patience.
Qode
Hello, I would have a pre-purchase question: I heard that major browser will soon block Flash, therefore I am concerned about youtube and vimeo video embedding, does your theme offer alternative solution for video embedding using Flash? Thank you, Ioana
Hi,
YouTube and Vimeo videos iframe embeds are defaulting to HTML5 video, so they are not using Flash, and you don’t have to worry about this. Also YouTube and Vimeo guys are well prepared for any potential issues, and if some issue arise, fix will be released immediately.
Qode
Thank you! I would have also another question: if Ajax is On, will Google index and parse the pages loaded with Ajax?
Hi again,
Yes, page content will be reloaded but with AJAX, so google will index pages when page transitions are turned on.
Qode
Hi there, how can I add a google map to the footer widget?
Thanks.
Hi,
You can add Google map on some testing page,and then copy its shortcode from text editing mode, and paste the code inside one of footer widget areas text widget.
If you need assistance with this, please submit a private ticket at https://qode.ticksy.com and share WP admin access, and our support team will assist you with this.
Qode
how do I stop the title image from being under the menu? http://prntscr.com/cced2h
I want the menu then the title image – I dont want the menu over top of the title image..
Hi,
You can enable option Always put content below header from Qode options > General http://screencast.com/t/D1pftsSVQzb in order to apply this to all your pages, or in case that you want to change this only for some pages, there is per page option too (when you edit page) http://screencast.com/t/XxT0I0fw
If you need further assistance, please submit a ticket at https://qode.ticksy.com and our support will help you with this or any other questions.
Qode
Many many thanks for your 5 star support…
You’re welcome
Hi,
Thank you for the great theme! I do have a problem though: for this website ( http://goo.gl/m88xhB ) I’m having problems in Windows edge browser. The problems that occurs is on the homepage with the Qode slider. The section below the slider appears within the slider when one in scrolling downwards. Please help me out with this problem.
Thanks in advance,
Robin
Hi Robin,
Please submit a ticket at https://qode.ticksy.com with your site link and WP admin access, and our support will investigate this on your end.
Qode
Hello, I’m waiting for my reply already for more then 6 days. Should it be done via this channel?
Hi,
Please send us ticket ID so we can check.
Qode
869416
Hi again,
Support agent will reply to your ticket shortly.
We attend to the tickets as they come in and due to time zone difference some delays might happen. Also, please have in mind that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list.
Qode
Hi – My site got deleted and now I have to create it from scratch. I am trying to import all demo contents so it is quicker for me. I have tried this 4-5 times and the import reaches 100% with a success message as well but there are no dummy content pages. Can you please help? www.hopnop.com
Hi,
When importing demo content, before you hit import, disable all 3rd party plugins (to free up server resources), then go to import, choose desired demo and hit Import. If import stops, repeat demo import again and repeat it until it reach 100% (sometimes you have to repeat process for 3-5 times or more).
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ Also check instructions regarding import in our documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/If you continue to have problems with import, please submit a ticket at https://qode.ticksy.com/ and provide a site link with WP admin credentials and our support will check this.
Qode
I have checked all this and the import gives a 100% completion status as well but nothing gets imported. Please check this site and please help me soon www.hopnop.com
Hi again,
Please submit a private ticket at https://qode.ticksy.com and share WP and FTP admin access, so our support team can check this.
Qode
I tried but it says my support is expired! I now can not pay another amount to solve my query for the theme that I have rightfully purchased.
Hi again,
Support period is inducted for some time now, and after expiring, users will not be able to submit a ticket, so users have to extended support.
Probably, this is server related issue, and you may consider contacting hosting support. In order to confirm that it is hosting related, you can simply install WordPress on your local machine (localhost) and then to try to import demo
http://www.wikihow.com/Install-Wordpress-on-XAMPPOf course, also increase PHP directives like previously suggested.
Qode
Thanks for your response. Just one last query – will the import still shows 100% completion of import if its a server related issue?
Hi again,
Yes, import can reach 100% without importing demo content or media files. You can open Google Chrome developer tools before hitting import and watch console for errors. Usually 500 server error will be displayed.
Few users provided us with feedback, but we cannot know solution for each case. For some of them this is resolved by adding following line to .htaccess file:
SetEnv MAGICK_THREAD_LIMIT 1and for some of them it was just PHP version. WordPress now requires PHP 5.6 https://wordpress.org/about/requirements/
Because of several possible solutions, you should debug this with your host. If they are unable to resolve this for you, there is alternative solution. You can import demo content on local, and then simply migrate local installation to live server – good reading http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
Qode
Hi! Can I delete the “Category” Item that is on the bottom of the Portfolio Item? (below the images it says “Category: xxxx). Thanks!
Hi,
It can be hidden with some custom css code, but you have to submit a ticket at https://qode.ticksy.com, share a link to your site, and our support will provide you with proper css code.
Qode
Thanks! And can I move that part to the top? (after title and subtitles).
Hi again,
You can hide all sidebar items with css code, and then edit each portfolio and add Additional portfolio sidebar items with custom order http://screencast.com/t/lyel3749 but in order to hide items, please submit a ticket as suggested previously.
Qode
Hi! Is it possible for me to remove the icons (“preview” and “porfolio lightbox”) when hovering over a portfolio list item and have a clickable image? Thanks
Hi,
Yes, by changing hover type when you edit Portfolio List element. Different hover type will show different effect / links on hover.
Qode
Hi, does Bridge offer an Instagram widget to display full width row of photo feed?
Hi,
Yes, you can add Instagram widget inside content bottom area like in this demo http://bridge48.qodeinteractive.com/ or you can try to add custom widget with Instagram feed over Widgetised Sidebar (Viusal Composer element).
Qode
Perfect!. Thank you.
You’re welcome
Hi, I have a problem with the text on the title. It is not responsive at all. It looks good on a laptop/desktop/big screen, but not on mobile devices.
Try open these links on a mobile device, like iPhone (small screen):
On the homepage: http://ansaworks.com/ On a page: http://ansaworks.com/analytics/
Could you please help?
Thanks, Andre
Hi Andre,
Please submit a ticket at https://qode.ticksy.com/ and our support will assist you with this.
Qode
I’ve been having quite a few issues with this site. So, I realized there was an update and I updated both Wordpress and the theme to 10.0.
Now, my site cannot be accessed whatsoever and I’m receiving this error message: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 13 bytes) in /home/content/55/10240155/html/wp-admin/includes/misc.php on line 579
I’ve just submitted a ticket. I really hope this can be fixed ASAP – this website has to be done today. Thank you
Private Ticket #876326
Hi,
Our support replied to your ticket #876326
Qode
Thank you! To save fellow Bridge users time – The feedback I received was that I had to “increase resources” which after speaking to my hosting company, I discovered that to fix the issue, we had to create a special i.php (something like that) folder. Quick response and helpful support! Definitely worth the extension.
You’re welcome
Glad to hear that it is fixed now.
is it possible to reduce vertical spacing in unordered lists from within qcode settings or must I do this via custom CSS?
http://prntscr.com/cc43t2Hi,
You can reduce spacing with custom css code below: .q_list.circle ul>li, .q_list.number ul>li { margin: 0 0 22px; }
Apply the code from Qode options > General > Custom CSS field and change 22px value to your liking.
Qode
works perfect – thanks
You’re welcome, and thank you for using our theme
the plug-in developer told me that there is a conflict with your theme. is it possible to solve it? thanks
Hi,
We haven’t tested mentioned plugin with our theme and we can’t tell you much, but we do have feedback from some users saying it’s working fine.
Also, we have integrated our mega menu functionality as you can see on some demos like in this one http://demo.qodeinteractive.com/bridge/ – when you hover elements menu item.
Qode
Hello,
After updating to the latest version i’m experiencing some troubles with the call to action element. The button isn’t vertically aligned anymore. Is this a bug? Could you please take a look at it?
Kind regards
Hi,
Please submit a ticket at https://qode.ticksy.com and share your site link. Our support team have to be able to inspect this element on your end in order to see if there is some problem.
Qode
Hi, could you tell me why certain elements in the Bridge theme have unacceptably long load times: http://joxi.net/nAyezWIXoXG6AZ ? How to fix this?
Hi,
Dynamic files are created while saving theme options, and if folder isn’t writable, they will not create static files, and dynamic ones will be loaded instead. If you were inspecting one of our demo site, this is normal because file permissions are tight on our demos, since they have to be available for theme users all the time. You won’t have this problem on your installation.
Qode
Very clear, thanks!
You’re welcome
One more question: what folders and files need which file permissions? We can’t find it in the theme documentation. Thanks!
Hi again,
Use file permissions suggested by WordPress https://codex.wordpress.org/Changing_File_Permissions Folders – 755 Files – 644
With most host companies, you will have correct permissions when running WP installations from Cpanel.
Qode
Any idea what could be wrong still?
Hi again,
Maybe there is some security script / firewall on your host, we cnat tell much without inspecting this closer.
Please submit a ticket at https://qode.ticksy.com with WP and FTP access, and our support team will investigate this.
Qode
