39363 comments found.
Hi my website is not working via android devices, it works fine via apple devices or on a desktop pc. Please take a look www.removalslancaster.co.uk many thanks for any help.
Hey @speedmeistergs!
I am actually getting an internal server error when I try and access your site. As this comments section is intended for pre-sale questions only, can you please head on over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
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I’m unable to register for support, It’s telling me my purchase code through themeforest is incorrect. I’ve meticulously copied and pasted it. Not sure what’s going on. I just purchased an hour or so ago.
Hello!
There are issues with the ThemeForest API currently, it’s been going down randomly all day. Our support site requires a check with their API to verify it, so that is what you are seeing. We’re very sorry about this but currently we are waiting for them to fully fix it. You can try back in a bit.
Also, please feel free to email us at support@theme-fusion.com for any questions you have, or you can ask them here until the account gets setup.
Thanks!
If I want many copies of Avada is there a better pricing structure?
Hello!
Currently there are “bulk” sales you can speak to Envato about, they do handle the license and pricing structure at this time, you can contact them here to ask: https://help.market.envato.com/hc/en-us/requests/new
Thanks!
Good afternoon , I’m having problems at discharge , shoot me the following error: Well, it seems that the Envato API is currently down . Please refresh and try again or message us in support@theme-fusion.com .
Hi there
We apologize for any inconvenience. Unfortunately the Envato API is not something that we have control over, it is solely managed and facilitated by Envato. We are required to check and verify customer purchase information against their API in order to validate the registration request. Envato is aware of the issue so please go ahead and try periodically. We expect the API to be up and running as soon as possible
Thank you, MB
I saw on Avada theme website that there´s a coming soon and Maintenance Mode. Does this means that we can activated one of these?
Hello @Marieagnes.
Yes, you can do the same on your site, we use Blank page template for that and assign the template page as homepage from settings > reading > front page.
Cheers.
Ammar
but while the website is blank for the readers, I will be able to keep making the website without showing the readers
Yes for sure 
Also there are free plugins that do this as well the best one is called WP Maintenance Mode
Thank you
You are most welcome
Cheers.
Ammar
If I have more 8 questions about how to do something, and that it´s not on the knowledge base, documentation or videos, how many Tickets I can submit per day – I read we should submit more than 2 questions per Ticket?
Hello There.
You can submit as many tickets as you want and keep the queries limited to only 2 per ticket so that makes total of 4 tickets for you
We live to serve.
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Thanks
Ammar.
Thank you. I will do that.
You are most welcome
Cheers.
Ammar
Hi, I want to put small slider in Post sidebar , i want put some different pic in every post sidebar , how can i put slider in post sidebar, i want to showing in every post different pic.
Hello @Shoaibstar
Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi!
I love Adava with all it`s possibilities, but I think the way to create a portfolio could be way better. I only want to show images, no text. To do this, I need to create a new portfolio-item for every single image and then use a portfolio-preset to show these images.
It would have been much easier if I could simply bulk-upload 10-15 images and then insert my portfolio (these images) anywhere I want with shortcode.
Will there be such an option in Avada 5.0?
Hello @Dagfrogner
Any post type can not be created in bulk at the moment since each will have its own description and a separate image, however i believe there are plugins out there available for duplicating a single post but you sill have to change the image, we are continuously listening to our customers so if you can please send us a request to support@theme-fusion.com about this.
Thanks
Ammar
Since the new layout (4.0+) my entire team is confused. We can’t seem to get the top header to be translucent on TOP of a full screen slider revolution. Been on this for a couple of hours after upgrade.
Hello There.
You can set the Top Header transparency from Appearance > Theme Options > Header > Header Styling
Screenshot : http://prntscr.com/cf0lva
If you still need our assistance please do open a new support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hello guys, thanks for your theme. I love it, I used it already for 3 clients. 2 on my account and last for client account. But now i have issue because my client has problem with https redirect. On domain is great, automatic redirect from http to https. But on page it does not work. For example: www.fyziodomu.cz/kontakt/ is not going automatic to https://www.fyziodomu.cz/kontakt/. And it is problem for me because of SEO and PPC. Can you help me fix it? I did not find in your help guide. Thanks for fast reply, I would like to fix it. With Regards Radek
Hello Radek.
We are glad to hear that you like our product and we are working even harder to bring the best out of it, However because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
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I know I have to ask my questions on support and I did and get a reply, but what should I do if the answer doesn´t solve my problem? I have to submit another Ticket or reply to the email that Avada team sent?
Hello @xiluvangcosta
You can always reply back to the email like you should reply to any other email address and our support rep will get back to you, there is no need for you to create a new support ticket at all unless the issue is resolved for you
We will be awaiting your response, I have pinged you back on the ticket as well.
Cheers
Ammar
Thank you. I´m waiting for an answer of one of the tickets that I sent.
Hey there.
Thanks, we will get back to you as soon as possible
Ammar.
Staff realized the update of AVADA to 4.0.3 and now the site is broken whole, and displaying a need javascript error to help me urgently! You can not upgrade, allow update of something that can break a fully functional website just for you sell more suports.
Thank you
Hello @FabionoTZ
I just looked upto your username and i can not find any ticket created by you at all : http://prntscr.com/cevqfw
Can you please tell me what was your ticket # where you worked with our support rep?
However you can open a new support ticket anytime so we can look into this issue for you at the earliest.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar.
Hi,
I’m interested in buying this theme to build an ecommerce.
Is there everything i need included in this purchase? Do I need to use something else along with Avada? (My main concern is about products, clients and orders)
Would be awesome if you could give me some quick tips, thanks in advance!
Hello @Cele50
We use WooCommerce for all our ecommerce needs and our theme is 100% compatible with it and NO you do not need any other product or plugin for that actually, We have a very detailed article about this here : https://theme-fusion.com/avada-doc/special-features/install-setup-woocommerce/
WooCommerce plugin will take care of your complete shopping experience and its free to use
We will be delighted for you to join the largest theme community out there
Thanks
Ammar
Hi,
I am building a website to rent RC models. But I would need the renting system to work this way:
1) On the home page I want to show (over the main picture slider so using a lyered html code) JUST the Pick up and return date. Nothing else.
2) Once the client selects the pick up and the return date they should be redirected to another page where they can see the full list of available models
3) They select the model (in this page also we show prices) and they get redirected to the final page where they can see all the features of the model and the possible add-on options.
Is this possible with this theme?
Thanks!
Fabio
Hello @Ruplikmastik
We actually use WooCommerce for all our ecommerce requirement, what you are looking for should be available by add ons of woocommerce as there are many available to combine with the plugin however we have not personally tried anything exactly similar but with some custom work it should be possible.
We will be delighted for you to join the largest theme community out there.
Thanks
Ammar
Would you offer a lifetime support or only in 6 months?
Hello!
We cannot I’m afraid, Envato has a paid support system. 6 months comes with the theme when you buy it, then you can extend it further through subscription pricing. Updates will always be free though
Thanks!
Would the updates always work? We bought theme immensely three years ago and now when we’ve updated it, our website didn’t work correclty because of some conflicts with the plugins. I hope you have guarantee for Avada so that we could update and use it for a longer time. For the support, can we extend it only to 12 months?
Hello @antnt
Yes, the updates will always be free for you as long as we develop Avada, only the support package requires an extension as per the Envato policy however you said you bought the theme 3 years ago and in that case you should be eligible for the Grandfathered support that we introduced for our older customers, Grandfathered support gives you lifetime of support and you can read all about it here please : https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thankyou for choosing Avada
Ammar.
Hi Ammar,
I mentioned the theme “immensely” that we bought three years ago also on Envato Market and now its update doesn’t work anymore. I hope when I buy theme Avada I can use it for a longer time or can ask for help when it doesn’t work. When buying Avada and extending support to 12 months, then after 12 months can we change to Grandfathered support ? If yes how much does it cost?
Hello @antnt
To answer your queries in short.
1. Yes your updates should work for sure and you should be able to get all the future updates as well no matter when you have bought the theme, updates are free for all our customers disregarding when they purchased the theme.
2. You can use any purchase license as long as you want to use it, there is no license or expiration on theme license and its a lifetime license.
3. If you have purchased theme 3 years earlier you must be eligible for Grandfathered support already and there is no need for you to purchase the support extension again.
4. However any new purchase will not be granted grandfathered support and will abide by the Envato regulations.
Here is more info about How to extend a new support : https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
Here is more info on Grandfathered Support : https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks
Ammar.
Just to be clear on #3, the grandfathered support is only for the Avada theme, given through ThemeFusion if purchased before Sept 1st 2015. https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
I have to change the color of the menu. In the theme settings. I go to mein menu and change the color, but the changes are not made!
Hello @afsolution.
You should be to change the main menu color from Theme Options > Menu > Main Menu > Menu Font Color
Screenshot : http://prntscr.com/cere2d
If you still have issues, please create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Hi everyone at Avada,
I really need your help! Loving your theme, ease of use and the endless possibilities to create a really special website. But things are not that simple and something has gone wrong that I need your help to resolve. Can you please tell me how to fix it ? Is the problem fixable? Should I reinstall I emailed you all the details yesterday – would you like me to resend? Cyndy
Hello @Cyndyg
We will love to assist you with any issues you have, i checked on your username in our system and i see that you haven’t created any support ticket as of yet?
Screenshot : http://prntscr.com/cercai
I want you to please go ahead and create a ticket and one of our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello @narender597
This should never happen, please make sure that your system status is all set to Green as mentioned here : https://theme-fusion.com/avada-doc/special-features/system-status/
However if you still have issues, please open a new ticket with us including your complete website details and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
