Hello @Janko62

I believe you are talking about the tabs widget, changing the default tab title will require you to customize theme files actually, or you can simply use translation technique to do so and change (translate) the strings to your own strings.

More info on translation : https://theme-fusion.com/avada-doc/translations/

If you need further assistance, please do create a ticket and we will gladly assist you with it.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hello!

Are they just menu items? If so then go to appearance > menus and find the items and change it there.

If you are referring to “translations” then see our docs here: https://theme-fusion.com/avada-doc/translations/

If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!

Click Here To Create An Account & Get Avada Support

Thank you!

By the way, the markup you gave below that you are trying to use does not have a modal in it.

[fusion_builder_container hundred_percent="no" equal_height_columns="no" 
menu_anchor="" 
hide_on_mobile="small-visibility,medium-visibility,large-visibility" 
class="" id="" background_color="" background_image="" 
background_position="center center" background_repeat="no-repeat" 
fade="no" background_parallax="none" enable_mobile="no" 
parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" 
video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" 
overlay_color="" overlay_opacity="0.5" video_preview_image="" 
border_size="" border_color="" border_style="solid" margin_top="" 
margin_bottom="" padding_top="20px" padding_right="" 
padding_bottom="20px" 
padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" 
spacing="" center_content="no" hover_type="none" link="" min_height="" 
hide_on_mobile="small-visibility,medium-visibility,large-visibility" 
class="" id="" background_color="" background_image="" 
background_position="left top" background_repeat="no-repeat" 
border_size="0" border_color="" border_style="solid" 
border_position="all" padding="" dimension_margin="undefined" 
animation_type="" animation_direction="left" animation_speed="0.3" 
animation_offset="" last="no"][fusion_progress height="" 
text_position="" show_percentage="no" unit="" percentage="70" 
filledcolor="" filledbordersize="" filledbordercolor="" unfilledcolor="" 
striped="no" animated_stripes="no" textcolor="" 
hide_on_mobile="small-visibility,medium-visibility,large-visibility" 
class="" id=""]Your Content Goes 
Here[/fusion_progress][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

We will set one up for you once we get access, or in the meantime, please see our doc post on how to set one up here: https://theme-fusion.com/fb-doc/elements/modal-element/

Yeah it seems you just forgot to add the actual modal itself, view this doc to find out how https://theme-fusion.com/fb-doc/elements/modal-element/

Or as always, our staff will be happy to help you set one up via admin access.

Just reply back to the ticket, and we’ll take it from there.

Hey there.

Please check your email again, i have set up a page for you where you can see the shortcodes an columns working perfectly in modal

Please continue on the email there for further discussion.

Cheers.

Ammar

Hello @websenseuk.

You got our attention indeed!

This particular error you are getting indicates that your Fusion Builder as well as Fusion Core needs to be updated to latest version. Please make sure you are on latest versions of plugins, if you are on 5.0.2 the FB version should be 1.0.2 and Fusion core should be 3.0.2

However if you still get the error immediately open a new ticket and we will love to assist you with it.

Click Here To Create An Account & Get Avada Support

Thanks for being an Awesome Customer!

Ammar

Thanks @websenseuk, we appreciate the support. Some people like to troll

Also if the above does not work, you may have some left over beta files that should not be there. I’d advise to delete all your current folders (Avada, fusion-core, fusion-builder) and install the fresh 5.0.2 version that is live. If not, submit a ticket and our team will gladly get it sorted for you

Thanks!

Hello @Graphic4444

You are most welcome and yes the Fusion Builder can simply be deactivated by disabling the plugin if you do not intend to use it, however we will insist you to try our new builder once for your next installation.

More info : https://theme-fusion.com/support/documentation/fusion-builder-documentation/

Thanks for choosing Avada.

Ammar

Hello @gzelasco.

Mega menu works fine with our latest version 5.0.2 actually as you can see here in our demo : https://avada.theme-fusion.com/ please check home menu item.

Please make sure that none of your 3rd party plugin is creating this issue by disabling them all 1 by 1. If the issue persist you can always renew your support and create a ticket with us, as we can not provide support via comments section.

Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ

Once you have done that please create a support ticket using the link below and our support will be happy to assist you

Thanks

Ammar

Thanks !! Im using Superfly menu plugin. and need to hide avada menu in order to active the plugin. How can I hide avada menu?=

Hey @gzelasco!

What do you mean by ‘Hide the Avada menu’? If you need to completely remove it from the page, you would need to edit the Avada template files and comment out the code that renders the menu. If you just need to hide it from view, the recommended method would be to use CSS.

While the plugin should work without needing to modify the Avada template files, if you do require assistance with this, we will need you to sign up to our support center and submit a ticket. If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy which you can read about here:

https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

Otherwise, you can purchase an extension of your support period via your ThemeForest account as per the steps in this article:

https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/

Our support center can be accessed via the following link:

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan

Hello!

Sorry to hear you are having this trouble, that should not be happening.

This is a situational issue with 5.0, can you please delete the 5.0 files totally (theme, fusion core, fusion builder) remove them. Then reinstall 5.02 and make sure it is 5.0,2 along with Fusion Core 3.0,2 and Fusion Builder 1.0.2

Once you delete the old, then just install Avada 5.0.2 theme folder, it will prompt you to install fusion core and fusion builder.

If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!

Click Here To Create An Account & Get Avada Support

And please take note that for support, if it says “expired” here on Themeforest, our system has grandfathered you in if you bought before September 1st 2015 as you can read here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

Thank you!

Hi there

Because the Themeforest comments section is meant for pre-sale questions and generalities only, please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, MB

Ok, thank you!

You are most welcome

Hi there

Please see this help file regarding plugin installation -> http://bit.ly/2eahzvS

If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you

Click Here To Create An Account & Get Support

Thank you, MB

Hi there

The body font for the Technology theme is in fact -> “Roboto” – you can apply it in the Theme Options

If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you

Click Here To Create An Account & Get Support

Thank you, MB

get automatic updates, so your installation is registered for automatic updates. it does not work we had to make the update manually thank you,

Hey there.

I am not certain about your last comment, however after registering for auto update you should be able to see the update notification in your update core area and then you have to check on the theme and click on update button once, that should do the job for you

Cheers

Ammar

Hello!

Our automatic updates are working on our end and for other customers. Now in 5.0, it works off the new Envato API (since the old one is being removed, it was a necessary change) but it only requires one token key. Very easy to setup and register. It should show a green checkmark once the key is inserted, then you are good to go. If that is not happening for you, definitely submit a ticket for us so we can check it out for you so it does not happen again

Click Here To Create An Account & Get Avada Support

Thank you!

Ok, thank you very much.

You are most welcome

Cheers!

Ammar

You are most welcome

Hi there

The first thing to check is clear your browser cache and then recheck the site. Also try a different browser as it could be a same-origin policy restriction in the browser causing this as explained here -> http://bit.ly/2epoWOv

Alternatively please create a support ticket using the link below and our support team will gladly assist you with this

Click Here To Create An Account & Get Support

Thank you, MB

Thank you for your feedback, and we love you too <3

Hello!

In fact it is coming up next in our que. We have to answer tickets in the order they are received which is fair to all our customers. But your ticket is coming up very shortly, should have a reply in next 15-30 minutes.

Thanks!

Thank you very much.

It is our pleasure

Hello @Managerkw

Your website is behind a maintenance plugin so we can’t take a look at it right now, however from your comment it appears to me that you are assigning the slider using a shortcode, when you do so the side padding of main content will also be applied to slider causing it to not span upto full width.

Please try and assign slider using Fusion Options > sliders as per this document post : https://theme-fusion.com/avada-doc/sliders/how-to-assign-a-slider/

However in case you have some other issue that we have not been able to see, please open a support ticket and we will gladly look into this for you.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Please Stop Using Headlines In Your Comments

We use markup where it makes sense

strong to make things bold

em to emphasize

h3

h4

pre

to quote somebody

So we use it. Thanx

Oh we fully understand that, we are professional developers

That is not the point, the point is you specifically do it to call something out and bring negativity, just as in your review that we just replied to.

Seriously, if you feel this way, simply ask for a refund and one shall be given. We are frankly tired of this back and forth, and have never experienced it with any of our customers before.

Thanks

Hello @jumpmanlane

You should actually see the image itself in excerpts instead of the image URL. Please check if the Strip HTML settings from the shortcode are set to OFF or ON. If they are set to ON you shouldn’t see neither image nor the URL of image, if its set to OFF you should see the image itself but never the URL.

You can also enable custom excerpt from Screen Options window on post editor. Incase you want to set a custom excerpt for the post and it will replace the original excerpt of your post hiding everything including the image URL

Screenshot : http://prnt.sc/cwlmk5

However if you are still having issues with the image please open a ticket and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hello DeRaw1

We’d love to have you aboard, however we have never personally used any classified plugin so far ourselves so can’t really provide a solid answer here tho there are many plugins available and you can always talk to the plugin author of any famous plugin for more detailed info. Some of their users must be using Avada as its the largest selling WP theme on TF at the moment.

Thanks

Ammar

Hey @vitamind!

Hmm, what error were you receiving? Do you happen to have a child theme active on your website? We would really need to take a closer look at your website to know what went wrong during the update.

If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy:

https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/

If not, you can purchase an extension of your Avada support via your ThemeForest account:

https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/

If you require us to take a look at your site for you, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan