39327 comments found.
Love the template, hate the update. Having a horrible time trying to get the any of the Fusion Builder Elements to appear. Pounding my head against the wall. Please help. This update has been huge hinderance on a new project. 
Hello @BH160005
Update should be very smooth for you unless you have not followed update instructions properly as mentioned in our documentation posts.
If the elements are not coming up, please make sure that you have updated your Fusion Builder to its latest version that is 1.0.2
If you are seeing only code on front end, please make sure that conversion process is being run properly, you can also trigger the conversion manually from Avada > System Status tab
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
However we will love to assist you with this, but we will require you to please open a ticket with us after extending your support as per your account info your support license is expired.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Is it possible to test before i buy?
Hello @Teknett.
I am afraid that is not a possibility as per ENVATO rules, you can however check our complete demos and read our documentation here to understand more about our theme : https://theme-fusion.com/support/documentation/avada-documentation/
We will be delighted to welcome you in this Amazing community.
Thanks
Ammar
When I update the theme to 5.0.2, it completely resets all of the css and theme options. So all the hard work I did is erased. Is there a fix for this?
Hello @ResortsandLodges
It should never happen at all, Updates should never remove theme options for you because they are saved in database inside a table while update (theme files) are inside your server WordPress folder and that is only thing that gets replaced, We also recommend making a complete backup of your site and theme options before updating in our Important Update info section here : https://theme-fusion.com/avada-doc/install-update/important-update-information/
Either the options got accidentaly reset or your server crashed probably causing this, please talk to your server / hosters and ask them if they have a backup of your theme options so they can be restored. In future always create a back up of your theme options and complete setup as per our documentation : https://theme-fusion.com/avada-doc/install-update/backing-site-theme-options/
If you need any further assistance on this please fill in a ticket and we will get back to you as soon as possible.
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Thanks
Ammar
fusion 5.0.2 – global sidebar navigation doesn’t seem to be working Also – fusion button “design” page is blank.
Hello @apfotos.
Sidebar Navigation template works fine for our latest version 5.0.2 and there should be no issues with it, you can see the same on our demo that is on latest version as well : https://avada.theme-fusion.com/advanced-admin-panel/side-navigation/
I’m not sure about the 2nd part of your query however regarding the Button design page, do you mean button shortcode element here? I see our demo and buttons page is all fine there too.
However in order for us to precisely assist you with the issues, please fill in a ticket and provide proper description of each issue there along with the website details and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
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Same problem as others. I have auto updates on, licensing correct, fusion builder won’t update. I’ve even manually FTP-’d and still getting 557 error
Hello!
Fusion Builder does not require an auto udpates or product registration. I’m pretty sure you have old files on your install.
Please remove the old folders (Avada + FC + FB) folders and install them fresh. Something did not upload or update correctly.
While there are other reports that look similar, they are different and each one is due to some files not being uploaded from what we have come across. Either not auto updated correctly, or something is missing. Try to remove (delete) then reupload.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
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Thank you, we look forward to helping you!
Upgraded to 5.0.2 and I’m still noticing that the page edit screen takes forever to load (30+ seconds). When I deactivate the fusion builder plugin, I do not have any issues. If I don’t use the builder, do I need to have it activated? I see the notice on the top of the page, but are there any issues caused by having that plugin deactivated?
Hello!
Wow that is super long and definitely not what we get. For example this is what you should be getting: http://quick.as/aPaZhkAke
Have you checked your other 3rd party plugins? Try to disable them and see if that helps, or something may not of uploaded correctly, but we have no reports of it being slow like that and in fact is 10x faster than the old one.
Also you are on Avada 5+ correct? The latest version is Avada 5.0.2, Fusion Builder 1.02 and Fusion Core 3.0.2
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Also if you are on 5.02, please go to Avada > Support tab and look for the Avada Patcher box at the bottom, apply each of the patches you see there.
Here is more info on the patcher: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Upgraded to 5.0.2, and everything broke. Cannot for the life of me get past the
Parse error: syntax error, unexpected T_FUNCTION in fusion-builder/fusion- builder.php on line 557
I’ve upgraded php to 5.4, and it seemed to have worked for a bit, but the site is now broken again. I’ve already opened a support ticket on their site, but this is ridiculous. What do I have to do?
Hello!
That error means an old version of PHP, WordPress itself recommends PHP 5.6.
If it worked for a time then stopped, was it right after the update? If so then something did not update right, in that case please remove the old folders (Avada + FC + FB) folders and install them fresh.
Also, we have your ticket and we answer them in the order they are received which is fair to all our customers. We are all working overtime to help with questions for the new update, but that error you report is due to an older PHP version, can you update to at least 5.6?
Although, it should still work even with 5.4, so maybe your server just needs to be restarted or it could be from something not updating properly. The one thing we do know, is that the theme version does work.
I will find where your ticket is at in the que, but please try the above first while waiting for one of our techs to reply.
Thanks
Also if you are on 5.02, please go to Avada > Support tab and look for the Avada Patcher box at the bottom, apply each of the patches you see there.
Here is more info on the patcher: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Your ticket has been replied to, please follow up there, it will be faster for both you and us 
Submit button on Token page is broken. I have generated a valid token. I have tried in chrome and firefox and created another token but the submit button is broken. I do not see any javascript errors or issues.
fixed had to deactivate other plugins and insert token.
Glad it is all resolved now!
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
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Thank you!
Hello! I am suffering for several days and I can not update to 4.0.3 with Avada 5.0.2. Everything is updated and installed, but when I start to do the conversion shortcodes pages for the new version – the white screen appears and says Server Error 500. I wrote a ticket to support, but there is really nothing can help, it is necessary to say php 5,6 version, and I 5.3.29, but since 2 years all perfectly updated. What should I do and how to upgrade?
Hi there
A 500 Internal server error is server related, specifically, and if you experience this then you need to first check the Avada > System Status page and adjust any PHP configuration limits that you see in red. The most important one being the WP Memory Limit as explained here -> http://bit.ly/1T5luaR
Your ticket is currently in progress and our support has replied in detail, please go ahead and check your email inbox for our reply
Thank you, MB
In addition, WordPress now recommends running PHP 5.6, so 5.3.29 is very old from that. However we have made it so it will still work with PHP 5.4 so please update to at least PHP 5.4, PHP 5.6 if you can, and reply back in the ticket.
Replying here is not as fast and only convolutes the developers from helping, if you can please reply to the ticket that will help both of us
Thanks
all woocomerce single product pictures and gallery dissapeared after upgrading. The google developer console says: main.min.js:14 Uncaught ReferenceError: js_local_vars is not defined. Please help
Hello!
It appears you have something messing with the minification of js. Can you try to disable any 3rd party plugin you have running and clear all cache? That is probably all it is.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
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Thank you, we look forward to helping you!
I’ve got a problem with the pages events can you help ?
Hello!
Sure absolutely!
We do handle support through our support center.
Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Latest upgrade to 5.0 has broken Fusion Builder – edit page says shortcodes need to be updated, run update process, edit page says shortcodes need to be updated, repeat until you give up and change theme…
Hello!
Did you follow the instructions and undergo conversion? Go to system status tab and run manual migration. What you are seeing is the fact that you updated, but did not undergo conversion (which is automatically triggered) and then you activate the new Fusion Builder.
Go to the Avada > System Status tab and click this link: http://d.pr/i/XoyE
Possibly the way you updated did not trigger the conversion automatically, I am not sure but that has to happen.
If the issue persists, please signup at our support center and submit a new ticket and our staff will gladly show you and fix it up
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
I think I have just fixed the problem. The pages that were “stuck” in defualt editor had [fusion_text /] in various places throughout them. That looked plain wrong. Deleted all instances and then was able to go back to fusion editor. Your conversion process must be missing converting them or introducing them by mistake. That’s a bad bug, sorry.
Actually that is correct, but it’s a bug that has been fixed already
So you are not running Avada 5.0.2 it seems then. See the status page here: https://theme-fusion.com/support/avada-status/
Yo will see each version, and any patches we have released. To apply a patch to a version, simply visit the Support tab in Wp admin and look for the patcher box.
Version 5.0.1 Patch: 414978 Date: Oct. 18, 2016 Description:Fixes Fusion Builder not working when [fusion_text /] elements are in page contents
I would highly suggest setting up product registration via token key: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
that way you will get notified in the WP admin when a new version is released. you can also check the Status page I just gave you, or visit the Support tab to look for any patches our team may of released for your current version.
Thanks
Hate to rain on the parade, but fusion builder 5.0 goes against the very reasons we went with Fusion ...it was, like, the antidote to VirtualComposer poisoning. The way to build with fusion was so much more intuitive that we dropped vc and migrated everything over. And I was SOOOO happy to leave VC in the dust. Now, Fusion has become more like VC. I am so very bummed
Hello CellP!
Very surprised to hear this as we’ve had nothing but great feedback for the new Fusion Builder, and even more so because the new Fusion Builder is definitely not like VC.
We would never talk bad about another product, but I can say with all sincerity that VC was never a factor in the first Fusion Builder or the new Fusion Builder. Our user interface is so much better than the previous Fusion Builder and nothing like VC.
First off, most of these changes were done because of the majority of our user base wanted them, and because our development team knew overall there were usability issues we needed to change, and we could boost overall performance a substantial amount. For which we did both, the new builder is up to 10x faster than the old one.
I would highly recommend using it more, in general change makes people shy away from things at first, but once you get familiar with it you will see why and how so many things were changed in the interface to save time, effort and allow for easier page building. There is so much more you can do with it now.
Check out this page to see how much further it has come, and certainly not like VC. https://avada.theme-fusion.com/fusion-builder-2/Several examples can be given as to why.
First off the top control bar in the old builder where it showed all the columns or elements, that was the only way you could add content to a page, by clicking an element (which added it to the absolute end of the page) or by dragging it into a specific spot (which was a major hassle unless it was the top of the page). And if you were in the middle or bottom of a page, you had to scroll all the way back up top to insert content. Major waste of time!
Now in the new builder, you simply click + Container, + Columns, + Element buttons ANYWHERE on the page to add content exactly where you are at, no scrolling needed and no dragging needed from a top bar, it is all automatically right there in front of you.
Adding columns is another example … before you had to add them one by one, now you can add entire sets in single clicks. Also, resizing columns required you to use back and forth arrows, so if you were on a 1/2 column and wanted it to be 1/6 column, you had to click the forward arrow 4 times.
Now you simply have to click it once to see all columns sizes, then choose any size with a single click.
The top control bar is now sticky, and is your hub of information. It follows you as you scroll and allows you to access all of it’s controls anywhere on the page, again no need to scroll up or down for anything.
A huge factor and one of the biggest features is the Library in the top control bar where you can save any type of custom content, reuse it at anytime through the + Container, + Columns, + Element buttons and even import/export it to share with others.
Not to mention, the Library allows you to save full page templates, and import any single Avada demo page.
In addition, history in the past had to be used with back and forth arrows, now you have an entire dropdown of your last 30 actions which are even named accordingly so you can leap back in time to any of your last 30 total actions with a single click.
Custom CSS per page has also been added and because it’s in the main control bar, is accessible anywhere you are at on the page.
All content is now added via popup windows and inserted exactly where you select, instead of having to drag it across an entire page or up and down. This is a major time saver.
In addition, yes we’ve added the ability for add ons. That is one thing that VC does have so maybe that is a similarity, but that is not new to VC and any long term product, especially for WordPress has this setup, and for good reason. It will create an ecosystem of additional products for customers to enjoy, many of which will be free and included, some will be paid. It majorly enhances the longevity of the product.
Last and certainly not least, the new structure of the builder (containers / columns / rows) is done for a very specific reason. First, it is the proper structure to use, but it also allows Fusion Builder to be used with any theme on the market, for which it will be released as a stand alone plugin in the near future.
We could continue to go on but these are but a few of the new things that make this builder so much better than the past one.
Please do continue to use it, build some pages and get familiar with the new interface, I’m sure you will love it. If not, you can always stay on 403 which we can provide you in our support center.
Thanks!
Is it necessary for the Avada Theme to use Fusion Builder or is it possible to deactive Fusion Builder. I want to change to Avada and all my pages are build with WPBakery Visual Composer that I want to use?
Hello @bernknecht.
No its not as Fusion Builder is now a separate plugin and can easily be deactivated like any other 3rd party plugin from the plugins tab, you can simply use any other builder you want to use with our theme. However we will suggest you to try our builder once for your future projects too
We will be delighted to welcome you in this Amazing community.
Cheers
Ammar
Thank you for you quick reply
Regards, Andreas
You are most welcome
Hi: I have a text that links an image, i would like this image opens in a lightbox (same way image link), how can i do this? (only with Avada, wihouth installing external plugin lightbox)
Hello @trisquelmedia.
You can actually use our Modal element for this instead and set a trigger for the image to appear in modal, you can use either a text or a button shortcode to trigger modal and this is how it looks.
https://avada.theme-fusion.com/modal-popup/You can setup a modal from our builder, if you need further assistance please do open a ticket and we will gladly assist.
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Thanks
Ammar
Hey,
it already released latest W3 Total cache, but i found that setting file in your website can not use now , So could you provide the latest setting file ?Hello @anzigcom..
We do not have any custom settings at the moment, as it differs from setup to setup greatly. However a lot of our users do use WP autoptimize plugin and it appears to have worked great for them.
Thanks
Ammar
Do I have to purchase the Revolution slider in order to use it?
Hello @fredrictib.
No, Revolution Slider is bundled free with our theme and you can use it without purchasing the license of slider, however in order to get their premium support and other add ons you will require to purchase a separate license.
More info : https://theme-fusion.com/avada-doc/sliders/purchase-codes-premium-sliders/
Thanks for choosing Avada.
Ammar
Also if you are on Avada v5 or higher, you do need to register your product via token key registration.See this post: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
How to translate language from english to other. I need front end, if back end can do, it is good. Many Thanks
Hey @ausad178!
Are you wanting to translate the strings in the theme or strings in your content? If it’s the strings in the theme, you can use .po files to translate the strings to another language. We have quite extensive documentation on how to translate the template strings here:
https://theme-fusion.com/avada-doc/translations/
If you wish to translate your content to another language, you will need to use a third party plugin, such as WPML or Polylang. These two plugins are also covered in the documentation I linked you to above.
If you require any further assistance with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy which you can read about here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks!
Ryan
Hi Ryan – 2 more questions, translate the strings in the theme just change text in .Po files ? and translate my content to another language with plugin WPML is it correct content 100%? Many thanks
Hello @aussad178
Yes, you have to change the strings inside the Avada.po file and then rename the file as per your language code, then you need to place it inside wp-content / languages / themes folder.
You can read all the info about translation here : https://theme-fusion.com/avada-doc/translations/
Yes. WPML works 100% with our theme and you should be good to go, if you need further assistance please do open a new support ticket and we will gladly assist you with it.
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Thanks
Ammar
duplicate!
is it a bug? http://prntscr.com/cwxqlb .current-li-content { display: block; overflow: hidden; width: 133px; }
Hey @nexthere!
This issue doesn’t seem to occur on our live demo:
https://avada.theme-fusion.com/classic-shop/shop-full-width/?product_orderby=default
So I believe it will be dependent on your font size. If your text is too large/long to fit inside the container, you may want to use some custom CSS to increase the width of those WooCommerce filters. You can use the same CSS rule to override the default and insert it into your Theme Options -> Custom CSS.
If you require any further assistance with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
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Thanks!
Ryan
OK, thanks, I can fix it. I just report it to you.
letter-spacing: 1px; */ because this value.
I see, glad to hear that you have worked this out
Cheers
Ammar
