39327 comments found.
Hello,
I currently have Avada 5.0.1 when updating to 5.0.2 the whole site crashes and i get an internal 500 server error & http 500 server code, I have applied all the patches in 5.0.1 before updating and still get this error any ideas why this is happening?
Thank you
Hi there
The first thing you need to check is the Avada > System Status page and if you see any of the PHP configuration limits in red, please address them.
System Status Explained -> http://bit.ly/29P6ivL
System Status Limits -> http://bit.ly/1T5luaR
Furthermore, with regard to updating always check and make sure that you follow these update instructions carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Thank you for the swift response
I have checked, done all of the above, I have been an Avada customer for a long time so i know the usual protocol this is the first time i have had an issue with an update! I will send a ticket into support.
Thanks
Hello @mkr568
We will be happy to assist you with the issue.
Cheers
Ammar
Thanks Ammar much appreciated.
Hey @mkr568!
No worries, we’re always glad to assist!
Thanks!
Ryan
Hi Love the theme! Is it possible to provide me with the 2 layer slider form the AVADA TECHNOLOGY demo?
Hi there
Right now, you will need to install the technology demo to access those sliders or you can email support@theme-fusion.com and we can help you with that
If you need further assistance or have any questions please engage with our support team and create a ticket using the link below, they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
good morning, the youtube video slider does not work properly. the slider does not respond to the settings. Video does not start automatically, etc .. you can fix?
Hi there
Right now we do not have any reported issues for any of the sliders and video. I suggest that you create a support ticket using the link below so that our team can take a closer look at your installation and settings
Click Here To Create An Account & Get Support
Thank you, MB
Hi there, I would like to add a blog to my website. My question: can I protect just the blog with password and username? if yes, how could I do that? Other one: I’d like to advertise a Portfolio item on the front page including images and a bit text. Would it make sense to use a slider with text and link it to a subpage of the portfolio or should I use a pop-up element… I am looking for a solution, that does not change much of my layout at the moment (top slider (/ text in the middle)... I appreciate your suggestions. thanks! aovivo
Hello!
I suggest you use a standard page and add a blog shortcode to it. Then you protect that page with a password with the WordPress native function for it.
Regarding the portfolio item: both would make sense, depends a bit on what you like better, but both will work.
Cheers Mark
thanks!!
You are most welcome 
Cheers
Ammar
Just a head’s up that both the 5.0.2 auto update in WP and manual FTP upload are throwing errors and breaking my site.
class-avada-autoload.php is looking for class-avada-social-sharing.php but it’s now in the “social/“ folder
“Warning: include_once(/home//public_html/wp-content/themes/Avada/includes/class-avada-social-sharing.php): failed to open stream: No such file or directory in /home//public_html/wp-content/themes/Avada/includes/class-avada-autoload.php on line 130”
Also getting this error:
Warning: include_once(/home//public_html/wp-content/themes/Avada/includes/class-fusion-widget-ad-125-125.php): failed to open stream: No such file or directory in /home//public_html/wp-content/themes/Avada/includes/class-avada-autoload.php on line 130
Warning: include_once(): Failed opening ’/home//public_html/wp-content/themes/Avada/includes/class-fusion-widget-ad-125-125.php’ for inclusion (include_path=’.:/usr/local/php56/pear’) in /home//public_html/wp-content/themes/Avada/includes/class-avada-autoload.php on line 130
Fatal error: Class ‘Fusion_Widget_Ad_125_125’ not found in /home/*f/public_html/wp-includes/class-wp-widget-factory.php on line 106
I have restored my site and will open a support ticket, but wanted to post this in case anyone else is having the same issue with the update to 5.0.2
Hello!
This sounds a lot like old and new installation files were mixed up. The error refers to files that are not present in Avada 5.0.2 at that locations, which is a clear indicator of this.
So this issue is unique to your install and not a general issue.
Please create a ticket at our support system, and we will be happy to look into it for you: https://theme-fusion.com/support-ticket/
Cheers Mark
Thanks, I put in a ticket last night after I posted this.
I have only had this theme for about 2 weeks … no customizations … straight install for the version previous to 5.0.
The auto update to 5.0.1 went perfectly smooth last week. It’s the auto update to 5.0.2 that broke.
I might try again today, but please be sure to look for my support ticket and let me know if you are going to hop in and take a look at the files.
Yep, totally fresh install and still breaking. I’ll look for your help on support ticket 121320. I’m not sure how a brand new site can already be causing issues, but I hope you can get the update done manually this time!
Hello @adgal27
I have replied to your ticket now and we will further continue there
Cheers
Ammar
Is there a way to get the logo to move ALL the way to the left (no padding), so that is would look like it’s toucheing the edge of the browser screen? I’m using header 1.
Hey @diginv!
If you want to have just the logo extend to the very edge of the browser, but nothing else than you will need to either:
a) Set your header width to ‘100%’ in your Theme Options -> Header -> Header Styling -> 100% Header Width. This will also move your menu to the edge of the screen.
b) Use custom CSS to position the logo further to left, outside of the wrapping container.
I would recommend option ‘a’ if that will work for you. Alternative, you can find a quick start guide for custom CSS in this article of our documentation:
https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
If you require any assistance with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Just bought and can’t activate the theme, says my license is invalid! How to solve this?
Hey @avelinosjunior!
Hmm, are you using the new token API key from Envato? You can find all the steps on how to register a new token in this article of our documentation:
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
There is a section in that article about what to do when you have an invalid license.
If you’re still having issues with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
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Hi there, I have updated to 5.02 and applied the patches. There is a problem with the footer widget columns. Mine is set to show 4 but only 3 show. When i select 3 in fusion option only 2 show. Please can you advise!
Hi there
That is not being reported as an issue with Avada 5.0.2 and we would need to take a closer look at this on your installation so please create a support ticket using the link below and our team will take a closer look
Click Here To Create An Account & Get Support
Thank you, MB
Hi there, I see when submitting a ticket that I need to give access to the WP Admin and FTP files. My client want to know if you can sign a non disclosure agreement before I send the details through.
Hello!
We only need WP/FTP details if we need to investigate your site further, you will see on the form they are not required. The only required fields are the ones marked with an asterick: http://d.pr/i/SD9B
I’d try to submit a ticket first to see if our team can resolve it without logging in. The issue you reported is not one we have seen before, so you may have old files still. To make sure, remove the Avada theme folder, fusion-core plugin folder and fusion-builder plugin folder and upload them again. That will ensure no old files are left (deleting current ones and loading up a fresh set).
Other than that, we cannot sign a non-disclousre, I’m sorry. But we should be able to help you resolve it without the need of FTP info. Do you also require a non-disclosure for just WP access? At the most that should be what we need to determine what is going on, but first I’d try to install the folders fresh.
If not, submit a ticket and we can go from there.
Thanks!
Okay great I will try that and see if it sorts it out! If it doesn’t work I’ll create a ticket. Thank for the speedy reply! By the way… I am super impressed with the new page builder. The ease and speed. The nested columns are a welcome return!
Hey @matttarboton!
No worries, I’m glad to hear you’re enjoying Avada 5.0 and the new page builder. We have many more features on the way!
Thanks!
Ryan
Hey Ryan, This is the one and only time that I feel grateful that I feel like a bit of a dumbass.
What happened was that the port stripped the info in the 4th column and then shifted column 1 to column 2 etc. So column 1 was blank. So all is well!
There is one thing I’ve noticed since the port, and i’m not sure if others have experienced the same thing? Containers don’t fade-in (static) if that is selected via animation. If I select the image to fade-in, it works perfectly. It’s not a biggie, just thought I’d let you know.
Thanks for the awesome support.
Matt
We all feel that way sometimes 
I know I do!
Glad to hear all is well
For the container item, are you referring to columns instead? If os we are aware of that and it is fixed in our upcoming update. The full container itself does not offer animation settings so I assume you mean the column itself.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi there,
I have a pre purchase questions.
Is it possible to have an image slider / carousal within the mega menu? If not can you recommend a plugin that could integrate with the Avada theme to achieve this?
Thanks
Hi there
Well, you can add shortcodes to a plain a text widget and that then added to a mega menu. I have not personally tested by adding a carousel slider. What will affect something like a slider shortcode being added and how it displays would be things like the number of columns you choose for the mega menu etc
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Comment in single blog section is not working! please check and rectify the issue! thanks, love avada 5.02
Hi there
That is not being reported as an issue with Avada 5.0.2. To assist you we would need to take a closer look at your installation so please create a support ticket using the link below and our team will gladly check this
If you purchased a license for Avada prior to September 1st, 2015 when Envato introduced paid support, we (ThemeFusion) have Grandfathered you in for support as explained here -> http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
Thank you, MB
Updated to 5.02 and Page Builder hangs
Updated patches and checked builder status, my website shows html instead of images
please help otherwise I have to turn back to Avada 4
Hi there
The first thing you need to check is the Avada > System Status page and if you see any of the PHP configuration limits in red, please address them.
System Status Explained -> http://bit.ly/29P6ivL
System Status Limits -> http://bit.ly/1T5luaR
Furthermore, with regard to updating always check and make sure that you follow these update instructions carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
+1 Your new “patch” feature is brilliant—world-class coding approach to handle fixes… thanks for all you do
Hi there
Thank you for your feedback and we absolutely agree with you. It provides our customers with next to immediate fixes and enhancements
Thank you, MB
Hello. Do you have also plugin/modul for mailerlite.com and mymail plugin ? Or just for mailchimp ?
Hi there
Avada does not include those plugins and we have not tested for compatibility with these plugins. If an issue dies arise we can check into it but may need to defer you to the plugin author because we do not have control over the plugins code or development. The alternative would be to use the Contact Form 7 plugin and it’s mail chimp extension, we do have many customers that use that
We will be delighted for you to join the largest theme community out there
Thank you, MB
Thank you , i am mostly interested in shortcode. I think i saw one short code for MAILCHIMP somewhere in demo. So i was curious if it works also for mailer-lite.
Also is there any survey module (to get customers feedback) or short code implemented in theme ? or i need to use separate plugin for that ?
Regards Peter
Hello!
Currently there is no mailchimp shortcode, however you can use newsletter signups via normal Contact Form 7 plugin, which is free, and there is a Contact Form 7 plugin extension for Mailchimp you could use.
We also have it on our list to make one built into the theme as soon as we can
Thanks!
Just yesterday i adviced by bluehost help center to change my theme from Avada to some thing else because there is a security bug in new version of avada (Avada 5.0.1) conflicting with wordpress work and finally leading to my web site to be off-line for a bout 2-3 hours (ertanbeyatli.com) . Now my question is 1-whats the problem with avada 5.0.1 and can it be corrected? 2- i have purchased one license for Avada theme and used it for about 6 months but i encountered with such a prolem which is not belonging to me. So can i chane my theme license from Avada to some thing else themeforest.net market for example SAHIFA theme
Below is conversation between me and bluehost help center live chat
urgent responnse expected
4:33:58 AM Fasiha M Hello Ertan, 4:34:06 AM Fasiha M Thank you for contacting support. My name is Fasiha.Your patience is greatly appreciated. 4:34:10 AM Fasiha M How are you doing? 4:34:13 AM ertan hello 4:34:15 AM Fasiha M Before we can proceed I need to make sure you are an authorized user on the account. May I please have the last 4 characters of your Hosting Account password? 4:34:42 AM ertan [MOD: Removed] 4:35:31 AM ertan i can not open my site, what is wrong? 4:38:16 AM Fasiha M Thank you for validating. 4:38:35 AM Fasiha M The website has malware. 4:38:49 AM ertan which one 4:39:53 AM Fasiha M Sorry that was another client 4:40:11 AM Fasiha M Working on it Ertan 4:40:48 AM ertan ?? 4:41:27 AM ertan there is no newly installed programs, plugins or even articles??! 4:41:28 AM Fasiha M [21-Oct-2016 01:40:48] PHP Parse error: syntax error, unexpected T_FUNCTION in /home6/ertanbey/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 557 4:41:43 AM Fasiha M The issue is with the plugin fusion-builder 4:41:55 AM Fasiha M Please disable the plugin 4:42:22 AM Fasiha M Renaming might affect the site customization. 4:42:29 AM ertan i just updated my paid theme before awhile 4:42:43 AM ertan Avada wordpress theme 4:42:45 AM Fasiha M Should I disable the plugin fusion-builder ? 4:42:59 AM ertan of course 4:46:38 AM ertan is it okay 4:49:51 AM Fasiha M The issue is not with the plugin. 4:50:00 AM Fasiha M Checking with the theme. 4:50:36 AM ertan i just updated it 4:50:43 AM ertan avada 4:53:29 AM ertan so what to do? 4:54:30 AM Fasiha M ertanbeyatli.com 4:54:45 AM Fasiha M The issue is with the theme. 4:55:34 AM Fasiha M Please, contact the theme vendor and tell him to update the fresh copy of the theme files. 4:56:23 AM ertan but the admin panel is also not openning! 4:59:00 AM Fasiha M Checking 4:59:31 AM Fasiha M ertanbeyatli.com/wp-admin 4:59:51 AM ertan if the problem is in the theme AVADA why the admin panel also was not opening before a while 4:59:51 AM Fasiha M The Admin page is working fine. 5:00:57 AM ertan but admin panel was not responding before changing the theme 5:01:12 AM ertan i checked it many times 5:01:48 AM Fasiha M Are you able to access the admin page now? 5:01:57 AM ertan yes 5:02:25 AM Fasiha M Anything else with this account? 5:03:31 AM ertan but what i think is that if the problem is from the theme so why the admin panel is not responding for changing that theme 5:04:14 AM Fasiha M The theme was not letting the admin page to work. 5:04:53 AM ertan hmmm really interesting 5:05:42 AM ertan well thanks for your assistance 5:12:16 AM Fasiha M Your welcome:) Anything else with this account? 5:12:38 AM ertan thanks 5:15:50 AM Fasiha M If you don’t mind, could you please give me a favorable rating. It affects me on a day to day basis , 9 or 10 would be the best .It would mean A LOT to me! It was great chatting with you. Take care and have a great day! Stay Blessed and keep smiling Bye:) 5:16:00 AM System This chat session has ended.
Hello @Ertanbeyati.
I have read your complete comment and it appears that you have a misunderstanding here.
1. There is nothing wrong with our theme and it should definitely work for you, what is happening here is that your update process did not get completed causing the theme to not work properly. I will advice you to please go ahead and update your theme immediately to our latest version 5.0.2 please using the Manual FTP method as mentioned here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
After updating theme to 5.0.2 please make sure that you are also updating your Fusion core plugin to 3.0.2 and Fusion builder plugin to 1.0.2 as well so they are compatible with theme version.
2. It also appears that you are on a lower version of PHP, please make sure that your server is on 5.6+ version of PHP as mentioned in our theme requirements document post here : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
Other than that, there should be no issues at all and we welcome you to open a new ticket if you still have any issues with your site.
Click Here To Create An Account & Get Avada Support
Once you open up a ticket we will get back to you as soon as possible
Thanks for choosing Avada.
Ammar
PS : I want to assure you we have no security bug in our theme at all, whoever you talked to at bluehost had no idea what he was saying and didn’t even assist you properly, the error you are getting is simply because of a lower PHP version as per my comment above. we’d like you to reconsider about that. If you open up a ticket we will be happy to assist you with the issue, i see the last ticket you opened was on 29th of March and nothing after that, if you can open up a ticket we can prove there is nothing wrong regarding security with our theme.
Thanks
Ammar
Hi there
I would like to clarify something very important:
You have been completely misinformed by your hosting provider. This is the error you received:
PHP Parse error: syntax error, unexpected T_FUNCTION
When trying to activate the Fusion Builder, resulting in this error, is directly related to your server and not an issue or security flaw within the theme, to the contrary.
This error occurs when the version of PHP you are running on your hosting server is old and it does need to be updated to at least PHP version 5.3 or newer and preferably PHP version 5.6. You can check and verify your version of PHP by going to Avada > System Status in the WordPress Dashboard
In fact, besides the themes requirements, this is a minimum expected requirement by WordPress themselves. PHP 5.6 or greater -> http://bit.ly/1zdp35Y
There is no security issue with the theme, and frankly, if you host can’t or won’t update your servers PHP version then we suggest that you contact then again. It is critical that your server’s PHP be updated
Thank you, MB
Hi, I currently updated MANUALLY (via FTP) from version 3.8.8 to version 4.0.3. My question is can I AUTO update to version 5 from in ADMIN or do I have to manually update to this version as well. NOTE: The theme has been registered before for auto updates with the earlier code method in ADMIN. Thnks
The reason I ask this is because there is conflicting instructions that I have found, some are saying to update from the update lik in the WP Dashboard, and then there this extract that I found in your update instructions stating that I must manually update because I ad already registered>>> see below:
What Does This Mean For You? ...While this is a major improvement for our customers, codebase and product, there is one thing we could not make happen. We tried everything we could and worked with Envato on trying to make it happen. However … If you have already setup product registration for auto updates before, you will need to setup product registration again. This means you have to update to Avada 5.0 manually through WP admin or via FTP. Unfortunately we were unable to move over registrations. Thankfully the new token key registration system is easy to do and only needs done once…
Can you please confirm as I am really scared that the site will break reading all the problems that have already occurred by others!
Thanks so much.
Hello @Applecart
I think you have a misunderstanding here, there is no need for you to be scared of anything at all and you can indeed Auto Update.
If you are on 4.0.3 and is already registered you should be getting the update notification in your WP Dashboard > Update Core page and then you can simply update to 5.0.2
During an update, nothing should / will break unless the update instructions are not followed properly as mentioned here : https://theme-fusion.com/avada-doc/install-update/important-update-information/
Before an update i will suggest you to create a complete back up just in case using the info here : https://theme-fusion.com/avada-doc/install-update/backing-site-theme-options/
A good back up ensures a 100% successful update to users, in case anything goes wrong you can always get back to the starting point.
Please go ahead and update and fear not, if anything happens at all our support team is right here for you and we will love to assist you with any issues you have, all you need to do is open a new support ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada and looking forward to assist you
Cheers.
Ammar
Hi & Thanks for the reassurance Ammar and I do appreciate your fast reply. I do love AVADA and the fantastic support but I am concerned…When I was asked to first update (manually) from 3.8.8 to 4.03, the site and ADMIN completely disappeared with a notification saying ‘Our site is currently undergoing scheduled maintenance. Please try again in a moment’
I Created a ticket and you guys fixed it by re-installing fusion core.
It came back on line but there were problems as below: - The menu layout changed? - MEGA Menu layout disappeared - The sites colors changed? - The Fonts all changed? - All my custom coding in Theme Options disappeared - The Logo disappeared? - Google Map disappeared - The custom text disappeared for the Top Nav bar for phone numbers and email addresses and social icons and footer details all disappeared?
OF course all that could be fixed but it was quite time consuming as you can appreciate especially losing all my custom CSS from Theme Fusion!!
Now this was just the first stage of upgrading to version 5, so I figured if it gave me all of those problems and I didn’t do anything wrong (I only FTP’d the updated THEME FOLDER correctly) then what will happen for the next step when I upgrade to version 5.
Yes I do want to upgrade to 5 but really feel like just keeping in at Version 4.0.3 as I am feeling paranoid. What if I lose everything again ( or it all changes) – I then have to spend days fixing it up?
Other Questions:
Qu 1.What do you mean when you say to update the CORE PAGE?
Qu 2.Dont I just update it in the ADMIN / Plugin section
Qu 3. Do I register a Token before I upgrade or after I upgrade
Thanks so much Ammar Look forward to hearing back!
Qu 2. (TYPO) Dont I just update it in the ADMIN / Theme Updates section
Hello @Applecart.
1. Yes, both are same however WordPress also have an UPDATE Section of its own but you can definitely update using the Appearance > Themes Panel as well
2. Yes, You can do that for sure
3. Token registration only works for version 5.0+ so you can register a token after you are on 5.0 and then register theme again using the new token.
I do understand your concern regarding previous update, but it should never have happened at all. we actually do hours and months of beta testing and conversion tests before we release any of our newer version. We care for our 250,000+ customers and want to make the update process as smooth as possible for them.
However creating a backup will full proof the update for you aswell. I can assure you everything should be alright as far as the update is performed properly, if not we are always here for you and all you need to do is open a support ticket, Here in comments i can not provide you with precise assistance but we will surely love to assist you with anything you have issues with after the update
Cheers and thanks for putting your trust in Avada.
Ammar.
Hey Ammar,
I just wanted to say that the transition was perfect… phew !!!
I’m very happy and it all looks fantastic so far so good!
All updated to the new version. You were right, as long as you take your time and go through everything methodically and in the correct order then bingo! I was worrying for nothing.
SO thanks for everything especially your fast response!
One final question is, as I have also updated Woo commerce to the latest version (2.66), there is now a notification at the top of the page that says >>>
**WooCommerce Data Update – We need to update your store’s database to the latest version.
with a [Run the updater] button ??
Qu: Do I need to run updater or not? I Don’t want to cause any dramas now lol !!!
Thanks & Regards
Oh and one final small thing Ammar… just noticed when I checked on Chrome and Edge that all my fonts are really THICK and BOLD and look YUCK. I was working in Firefox before which looks great!... any thoughts on how to fix that please? It was fine on all browsers before the upgrade to 5. Thanks man !
Hello!
It could depend on the font you are using, some browsers only support certain weights of certain fonts. Try to change fonts to see, if that is the case then it could just be that font.
However, if the issue persists, for us to help you we need to check out your site. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hi Avada,
I have a little problem. The theme update not showing on the dashboard page. Every customer gets the updates separately? How can is fix it?
I did the updated last time and i registered my purchase: Registration Complete! You can now receive automatic updates, theme support and future goodies.
Thank you,
Hello @Eisen123
If you are on 5.0 version and looking to update further ahead to 5.0.2 you have to register the product again using our new registration method here please : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
However if you are on 4.0.3 or lower please follow this one : https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
After you receive a successful registration message please go to Dashboard > Update Core page of your WordPress installation and click on “CHECK AGAIN” button a number of times please and see if the update comes up.
However in any case you can always update using our FTP method as mentioned here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
If you need further assistance with anything else please open a ticket and we will look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
5.02 broke everything. When anyone views the website all of the shortcode is visible in plain text. So of course, none of the shortcodes are working either.
Website used to look like this: https://web.archive.org/web/20160109172850/http://growthorigin.com/ Now it looks like this: http://image.prntscr.com/image/cf3e3efba3044ba0b5babcd849d92344.jpegI’m getting really tired of finding these huge errors despite not doing anything radical. I follow every single update according to Theme-Fushions directions and rarely do anything other than update, only to find that everything is f*cked again.
I bought this theme because I didn’t have any advanced wordpress skills. Now it seems I need them just to use this theme.
Guess I need to rollback until the publishers figure out what their doing.
Update: This resolved 80% of the problem for me. The shortcode on my website is now hidden and MOSTLY the way it was. I still have to manually go in and modify some pages and stuff.
Here’s how I fixed my problem. (The status page wasn’t working, but after trying to load it like 10 times it worked): https://theme-fusion.com/forums/topic/new-fusion-builder-not-working/#post-415363Hello @Zarakoa.
That was definitely the issue, your shortcode conversion didn’t get triggered after an Update, this can happen due to various reasons however we have a manual trigger option inside Avada > System Status tab too.
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
However if you still need assistance please fill in a ticket immediately and we will assist you with the issue as soon as possible.
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Thanks for choosing Avada.
Ammar
Hi there
I would like to add here and clarify something. Regarding the screenshot in your forum post, that definitely was related to a WordPress user account access level. It is rather strange that it came up let alone disappeared after refreshing the page several times.
The root cause could range from server side cache to 3rd party plugins and/or a the database itself that needs to be optimized via PhpMyAdmin
Thank you, MB
So I built my site 6 weeks ago with Avada 4.03 fresh copy install. Today I copied my site to a testing directory to see how the upgrade is. It fails to update the syntax. Format of page is left with one_half last=”no” class=”” id=”“ etc. all over pages with no style or formatting. I bought the software over 6 months ago and figured since it was the number one theme here it should be the number one best supported theme, no need to install right away. I guess I was so wrong, although I would still be in the same boat with a hole in it on this upgrade. No other plugin I know of has you remove the old and then reinstall the new like it is a different beast.
Please don’t bother people with an upgrade path until one is established and is working please. I see the many others that have had the same issues so I know its not just me. I would rather not have to rebuild my site, I have spent enough time on WordPress to make me think I should had built with Joomla or Drupal.
On another note: I feel this update is just another way to pull money out of users with no upgrade support option when one comes out. So sad, may have to find another theme, maybe a non ThemeForest theme. I can’t believe the hours it will take to comb though the site to remove all of the 4.03 shortcodes, what a waste.
Hello Ross.
First i’d like to clear your issue here and why its happening, what appears is that somehow the conversion process of shortcodes didn’t run properly and your theme is still using old shortcode syntax, however in any case if the shortcode conversion didn’t run for you we have included a manual conversion trigger in our theme as well that can be triggered from Avada > System Status Tab
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Small issues like that can happen if the update process and docs are not followed properly, however we have complete detailed instructions on each and everything in our documentation posts like the link i provided you above.
Incase you are not able to work this out, we have a very active support team that works round the clock and we will love to assist you with the issue there.
I checked your username and you haven’t submitted a single support ticket regarding this issue, your last ticket was on June 30th and it was closed after your satisfaction.
Your Support is Grandfathered and we welcome you to please open a ticket so we can take a proper look at the issue, however i am sure once you rerun the conversion everything will be all good.
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Awaiting to server you
Thanks
Ammar
I would like to first apologizing for jumping the gun on this, I should had started with an email to support from the get go but I didn’t want to have to pay just to have something so stupid fixed. Now I realize the issue is much bigger than just an update.
I discovered that it failed because of an issue with Avada, Fusion and s2member.
We have been having headaches with Windows 10 Edge not working on our site since we built it and I found that there is a serious issue with Avada and s2member. I asked s2memeber if they could fix it and they asked me if s2member worked on all my other WordPress sites and they do so I think this is issue is something with the fusion builder.
I’ve since submitted a ticket. Disabling s2member allowed your theme to complete its shortcode updates and I have given your support teams accounts for an ftp account, my test site with 4.03 and my other test site with the new 5.02 and then my main website. If someone could help resolve this it would be great. For now I am rebuilding my site with a different WordPress theme just in case it can’t be resolved.
I try to avoid Windows 10 and any browser they make but sending out our renewal noticed last month caused such a backslash of angry people that use the Edge browser on our site, it has made me bitter about moving from a hand coded site to a WordPress site. My other sites with WordPress have been great but this one not so much.
Hoping for the best, and I do love the way your theme works. It it can’t be resolve I am building a new site in a couple month and was planning on purchasing this theme again. I can move it to that website if all else fails.
Ross
Hi Ross,
I’ve found your ticket and will make sure it’s looked at in depth.
Thanks for the feedback!
