39312 comments found.
Just yesterday i adviced by bluehost help center to change my theme from Avada to some thing else because there is a security bug in new version of avada (Avada 5.0.1) conflicting with wordpress work and finally leading to my web site to be off-line for a bout 2-3 hours (ertanbeyatli.com) . Now my question is 1-whats the problem with avada 5.0.1 and can it be corrected? 2- i have purchased one license for Avada theme and used it for about 6 months but i encountered with such a prolem which is not belonging to me. So can i chane my theme license from Avada to some thing else themeforest.net market for example SAHIFA theme
Below is conversation between me and bluehost help center live chat
urgent responnse expected
4:33:58 AM Fasiha M Hello Ertan, 4:34:06 AM Fasiha M Thank you for contacting support. My name is Fasiha.Your patience is greatly appreciated. 4:34:10 AM Fasiha M How are you doing? 4:34:13 AM ertan hello 4:34:15 AM Fasiha M Before we can proceed I need to make sure you are an authorized user on the account. May I please have the last 4 characters of your Hosting Account password? 4:34:42 AM ertan [MOD: Removed] 4:35:31 AM ertan i can not open my site, what is wrong? 4:38:16 AM Fasiha M Thank you for validating. 4:38:35 AM Fasiha M The website has malware. 4:38:49 AM ertan which one 4:39:53 AM Fasiha M Sorry that was another client 4:40:11 AM Fasiha M Working on it Ertan 4:40:48 AM ertan ?? 4:41:27 AM ertan there is no newly installed programs, plugins or even articles??! 4:41:28 AM Fasiha M [21-Oct-2016 01:40:48] PHP Parse error: syntax error, unexpected T_FUNCTION in /home6/ertanbey/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 557 4:41:43 AM Fasiha M The issue is with the plugin fusion-builder 4:41:55 AM Fasiha M Please disable the plugin 4:42:22 AM Fasiha M Renaming might affect the site customization. 4:42:29 AM ertan i just updated my paid theme before awhile 4:42:43 AM ertan Avada wordpress theme 4:42:45 AM Fasiha M Should I disable the plugin fusion-builder ? 4:42:59 AM ertan of course 4:46:38 AM ertan is it okay 4:49:51 AM Fasiha M The issue is not with the plugin. 4:50:00 AM Fasiha M Checking with the theme. 4:50:36 AM ertan i just updated it 4:50:43 AM ertan avada 4:53:29 AM ertan so what to do? 4:54:30 AM Fasiha M ertanbeyatli.com 4:54:45 AM Fasiha M The issue is with the theme. 4:55:34 AM Fasiha M Please, contact the theme vendor and tell him to update the fresh copy of the theme files. 4:56:23 AM ertan but the admin panel is also not openning! 4:59:00 AM Fasiha M Checking 4:59:31 AM Fasiha M ertanbeyatli.com/wp-admin 4:59:51 AM ertan if the problem is in the theme AVADA why the admin panel also was not opening before a while 4:59:51 AM Fasiha M The Admin page is working fine. 5:00:57 AM ertan but admin panel was not responding before changing the theme 5:01:12 AM ertan i checked it many times 5:01:48 AM Fasiha M Are you able to access the admin page now? 5:01:57 AM ertan yes 5:02:25 AM Fasiha M Anything else with this account? 5:03:31 AM ertan but what i think is that if the problem is from the theme so why the admin panel is not responding for changing that theme 5:04:14 AM Fasiha M The theme was not letting the admin page to work. 5:04:53 AM ertan hmmm really interesting 5:05:42 AM ertan well thanks for your assistance 5:12:16 AM Fasiha M Your welcome:) Anything else with this account? 5:12:38 AM ertan thanks 5:15:50 AM Fasiha M If you don’t mind, could you please give me a favorable rating. It affects me on a day to day basis , 9 or 10 would be the best .It would mean A LOT to me! It was great chatting with you. Take care and have a great day! Stay Blessed and keep smiling Bye:) 5:16:00 AM System This chat session has ended.
Hello @Ertanbeyati.
I have read your complete comment and it appears that you have a misunderstanding here.
1. There is nothing wrong with our theme and it should definitely work for you, what is happening here is that your update process did not get completed causing the theme to not work properly. I will advice you to please go ahead and update your theme immediately to our latest version 5.0.2 please using the Manual FTP method as mentioned here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
After updating theme to 5.0.2 please make sure that you are also updating your Fusion core plugin to 3.0.2 and Fusion builder plugin to 1.0.2 as well so they are compatible with theme version.
2. It also appears that you are on a lower version of PHP, please make sure that your server is on 5.6+ version of PHP as mentioned in our theme requirements document post here : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
Other than that, there should be no issues at all and we welcome you to open a new ticket if you still have any issues with your site.
Click Here To Create An Account & Get Avada Support
Once you open up a ticket we will get back to you as soon as possible 
Thanks for choosing Avada.
Ammar
PS : I want to assure you we have no security bug in our theme at all, whoever you talked to at bluehost had no idea what he was saying and didn’t even assist you properly, the error you are getting is simply because of a lower PHP version as per my comment above. we’d like you to reconsider about that. If you open up a ticket we will be happy to assist you with the issue, i see the last ticket you opened was on 29th of March and nothing after that, if you can open up a ticket we can prove there is nothing wrong regarding security with our theme.
Thanks
Ammar
Hi there
I would like to clarify something very important:
You have been completely misinformed by your hosting provider. This is the error you received:
PHP Parse error: syntax error, unexpected T_FUNCTION
When trying to activate the Fusion Builder, resulting in this error, is directly related to your server and not an issue or security flaw within the theme, to the contrary.
This error occurs when the version of PHP you are running on your hosting server is old and it does need to be updated to at least PHP version 5.3 or newer and preferably PHP version 5.6. You can check and verify your version of PHP by going to Avada > System Status in the WordPress Dashboard
In fact, besides the themes requirements, this is a minimum expected requirement by WordPress themselves. PHP 5.6 or greater -> http://bit.ly/1zdp35Y
There is no security issue with the theme, and frankly, if you host can’t or won’t update your servers PHP version then we suggest that you contact then again. It is critical that your server’s PHP be updated
Thank you, MB
Hi, I currently updated MANUALLY (via FTP) from version 3.8.8 to version 4.0.3. My question is can I AUTO update to version 5 from in ADMIN or do I have to manually update to this version as well. NOTE: The theme has been registered before for auto updates with the earlier code method in ADMIN. Thnks
The reason I ask this is because there is conflicting instructions that I have found, some are saying to update from the update lik in the WP Dashboard, and then there this extract that I found in your update instructions stating that I must manually update because I ad already registered>>> see below:
What Does This Mean For You? ...While this is a major improvement for our customers, codebase and product, there is one thing we could not make happen. We tried everything we could and worked with Envato on trying to make it happen. However … If you have already setup product registration for auto updates before, you will need to setup product registration again. This means you have to update to Avada 5.0 manually through WP admin or via FTP. Unfortunately we were unable to move over registrations. Thankfully the new token key registration system is easy to do and only needs done once…
Can you please confirm as I am really scared that the site will break reading all the problems that have already occurred by others!
Thanks so much.
Hello @Applecart
I think you have a misunderstanding here, there is no need for you to be scared of anything at all and you can indeed Auto Update.
If you are on 4.0.3 and is already registered you should be getting the update notification in your WP Dashboard > Update Core page and then you can simply update to 5.0.2
During an update, nothing should / will break unless the update instructions are not followed properly as mentioned here : https://theme-fusion.com/avada-doc/install-update/important-update-information/
Before an update i will suggest you to create a complete back up just in case using the info here : https://theme-fusion.com/avada-doc/install-update/backing-site-theme-options/
A good back up ensures a 100% successful update to users, in case anything goes wrong you can always get back to the starting point.
Please go ahead and update and fear not, if anything happens at all our support team is right here for you and we will love to assist you with any issues you have, all you need to do is open a new support ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada and looking forward to assist you
Cheers.
Ammar
Hi & Thanks for the reassurance Ammar and I do appreciate your fast reply. I do love AVADA and the fantastic support but I am concerned…When I was asked to first update (manually) from 3.8.8 to 4.03, the site and ADMIN completely disappeared with a notification saying ‘Our site is currently undergoing scheduled maintenance. Please try again in a moment’
I Created a ticket and you guys fixed it by re-installing fusion core.
It came back on line but there were problems as below: - The menu layout changed? - MEGA Menu layout disappeared - The sites colors changed? - The Fonts all changed? - All my custom coding in Theme Options disappeared - The Logo disappeared? - Google Map disappeared - The custom text disappeared for the Top Nav bar for phone numbers and email addresses and social icons and footer details all disappeared?
OF course all that could be fixed but it was quite time consuming as you can appreciate especially losing all my custom CSS from Theme Fusion!!
Now this was just the first stage of upgrading to version 5, so I figured if it gave me all of those problems and I didn’t do anything wrong (I only FTP’d the updated THEME FOLDER correctly) then what will happen for the next step when I upgrade to version 5.
Yes I do want to upgrade to 5 but really feel like just keeping in at Version 4.0.3 as I am feeling paranoid. What if I lose everything again ( or it all changes) – I then have to spend days fixing it up?
Other Questions:
Qu 1.What do you mean when you say to update the CORE PAGE?
Qu 2.Dont I just update it in the ADMIN / Plugin section
Qu 3. Do I register a Token before I upgrade or after I upgrade
Thanks so much Ammar Look forward to hearing back!
Qu 2. (TYPO) Dont I just update it in the ADMIN / Theme Updates section
Hello @Applecart.
1. Yes, both are same however WordPress also have an UPDATE Section of its own but you can definitely update using the Appearance > Themes Panel as well
2. Yes, You can do that for sure
3. Token registration only works for version 5.0+ so you can register a token after you are on 5.0 and then register theme again using the new token.
I do understand your concern regarding previous update, but it should never have happened at all. we actually do hours and months of beta testing and conversion tests before we release any of our newer version. We care for our 250,000+ customers and want to make the update process as smooth as possible for them.
However creating a backup will full proof the update for you aswell. I can assure you everything should be alright as far as the update is performed properly, if not we are always here for you and all you need to do is open a support ticket, Here in comments i can not provide you with precise assistance but we will surely love to assist you with anything you have issues with after the update
Cheers and thanks for putting your trust in Avada.
Ammar.
Hey Ammar,
I just wanted to say that the transition was perfect… phew !!!
I’m very happy and it all looks fantastic so far so good!
All updated to the new version. You were right, as long as you take your time and go through everything methodically and in the correct order then bingo! I was worrying for nothing.
SO thanks for everything especially your fast response!
One final question is, as I have also updated Woo commerce to the latest version (2.66), there is now a notification at the top of the page that says >>>
**WooCommerce Data Update – We need to update your store’s database to the latest version.
with a [Run the updater] button ??
Qu: Do I need to run updater or not? I Don’t want to cause any dramas now lol !!!
Thanks & Regards
Oh and one final small thing Ammar… just noticed when I checked on Chrome and Edge that all my fonts are really THICK and BOLD and look YUCK. I was working in Firefox before which looks great!... any thoughts on how to fix that please? It was fine on all browsers before the upgrade to 5. Thanks man !
Hello!
It could depend on the font you are using, some browsers only support certain weights of certain fonts. Try to change fonts to see, if that is the case then it could just be that font.
However, if the issue persists, for us to help you we need to check out your site. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hi Avada,
I have a little problem. The theme update not showing on the dashboard page. Every customer gets the updates separately? How can is fix it?
I did the updated last time and i registered my purchase: Registration Complete! You can now receive automatic updates, theme support and future goodies.
Thank you,
Hello @Eisen123
If you are on 5.0 version and looking to update further ahead to 5.0.2 you have to register the product again using our new registration method here please : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
However if you are on 4.0.3 or lower please follow this one : https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
After you receive a successful registration message please go to Dashboard > Update Core page of your WordPress installation and click on “CHECK AGAIN” button a number of times please and see if the update comes up.
However in any case you can always update using our FTP method as mentioned here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
If you need further assistance with anything else please open a ticket and we will look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
5.02 broke everything. When anyone views the website all of the shortcode is visible in plain text. So of course, none of the shortcodes are working either.
Website used to look like this: https://web.archive.org/web/20160109172850/http://growthorigin.com/ Now it looks like this: http://image.prntscr.com/image/cf3e3efba3044ba0b5babcd849d92344.jpegI’m getting really tired of finding these huge errors despite not doing anything radical. I follow every single update according to Theme-Fushions directions and rarely do anything other than update, only to find that everything is f*cked again.
I bought this theme because I didn’t have any advanced wordpress skills. Now it seems I need them just to use this theme.
Guess I need to rollback until the publishers figure out what their doing.
Update: This resolved 80% of the problem for me. The shortcode on my website is now hidden and MOSTLY the way it was. I still have to manually go in and modify some pages and stuff.
Here’s how I fixed my problem. (The status page wasn’t working, but after trying to load it like 10 times it worked): https://theme-fusion.com/forums/topic/new-fusion-builder-not-working/#post-415363Hello @Zarakoa.
That was definitely the issue, your shortcode conversion didn’t get triggered after an Update, this can happen due to various reasons however we have a manual trigger option inside Avada > System Status tab too.
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
However if you still need assistance please fill in a ticket immediately and we will assist you with the issue as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hi there
I would like to add here and clarify something. Regarding the screenshot in your forum post, that definitely was related to a WordPress user account access level. It is rather strange that it came up let alone disappeared after refreshing the page several times.
The root cause could range from server side cache to 3rd party plugins and/or a the database itself that needs to be optimized via PhpMyAdmin
Thank you, MB
So I built my site 6 weeks ago with Avada 4.03 fresh copy install. Today I copied my site to a testing directory to see how the upgrade is. It fails to update the syntax. Format of page is left with one_half last=”no” class=”” id=”“ etc. all over pages with no style or formatting. I bought the software over 6 months ago and figured since it was the number one theme here it should be the number one best supported theme, no need to install right away. I guess I was so wrong, although I would still be in the same boat with a hole in it on this upgrade. No other plugin I know of has you remove the old and then reinstall the new like it is a different beast.
Please don’t bother people with an upgrade path until one is established and is working please. I see the many others that have had the same issues so I know its not just me. I would rather not have to rebuild my site, I have spent enough time on WordPress to make me think I should had built with Joomla or Drupal.
On another note: I feel this update is just another way to pull money out of users with no upgrade support option when one comes out. So sad, may have to find another theme, maybe a non ThemeForest theme. I can’t believe the hours it will take to comb though the site to remove all of the 4.03 shortcodes, what a waste.
Hello Ross.
First i’d like to clear your issue here and why its happening, what appears is that somehow the conversion process of shortcodes didn’t run properly and your theme is still using old shortcode syntax, however in any case if the shortcode conversion didn’t run for you we have included a manual conversion trigger in our theme as well that can be triggered from Avada > System Status Tab
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Small issues like that can happen if the update process and docs are not followed properly, however we have complete detailed instructions on each and everything in our documentation posts like the link i provided you above.
Incase you are not able to work this out, we have a very active support team that works round the clock and we will love to assist you with the issue there.
I checked your username and you haven’t submitted a single support ticket regarding this issue, your last ticket was on June 30th and it was closed after your satisfaction.
Your Support is Grandfathered and we welcome you to please open a ticket so we can take a proper look at the issue, however i am sure once you rerun the conversion everything will be all good.
Click Here To Create An Account & Get Avada Support
Awaiting to server you
Thanks
Ammar
I would like to first apologizing for jumping the gun on this, I should had started with an email to support from the get go but I didn’t want to have to pay just to have something so stupid fixed. Now I realize the issue is much bigger than just an update.
I discovered that it failed because of an issue with Avada, Fusion and s2member.
We have been having headaches with Windows 10 Edge not working on our site since we built it and I found that there is a serious issue with Avada and s2member. I asked s2memeber if they could fix it and they asked me if s2member worked on all my other WordPress sites and they do so I think this is issue is something with the fusion builder.
I’ve since submitted a ticket. Disabling s2member allowed your theme to complete its shortcode updates and I have given your support teams accounts for an ftp account, my test site with 4.03 and my other test site with the new 5.02 and then my main website. If someone could help resolve this it would be great. For now I am rebuilding my site with a different WordPress theme just in case it can’t be resolved.
I try to avoid Windows 10 and any browser they make but sending out our renewal noticed last month caused such a backslash of angry people that use the Edge browser on our site, it has made me bitter about moving from a hand coded site to a WordPress site. My other sites with WordPress have been great but this one not so much.
Hoping for the best, and I do love the way your theme works. It it can’t be resolve I am building a new site in a couple month and was planning on purchasing this theme again. I can move it to that website if all else fails.
Ross
Hi Ross,
I’ve found your ticket and will make sure it’s looked at in depth.
Thanks for the feedback!
Love the template, hate the update. Having a horrible time trying to get the any of the Fusion Builder Elements to appear. Pounding my head against the wall. Please help. This update has been huge hinderance on a new project. 
Hello @BH160005
Update should be very smooth for you unless you have not followed update instructions properly as mentioned in our documentation posts.
If the elements are not coming up, please make sure that you have updated your Fusion Builder to its latest version that is 1.0.2
If you are seeing only code on front end, please make sure that conversion process is being run properly, you can also trigger the conversion manually from Avada > System Status tab
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
However we will love to assist you with this, but we will require you to please open a ticket with us after extending your support as per your account info your support license is expired.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Is it possible to test before i buy?
Hello @Teknett.
I am afraid that is not a possibility as per ENVATO rules, you can however check our complete demos and read our documentation here to understand more about our theme : https://theme-fusion.com/support/documentation/avada-documentation/
We will be delighted to welcome you in this Amazing community.
Thanks
Ammar
When I update the theme to 5.0.2, it completely resets all of the css and theme options. So all the hard work I did is erased. Is there a fix for this?
Hello @ResortsandLodges
It should never happen at all, Updates should never remove theme options for you because they are saved in database inside a table while update (theme files) are inside your server WordPress folder and that is only thing that gets replaced, We also recommend making a complete backup of your site and theme options before updating in our Important Update info section here : https://theme-fusion.com/avada-doc/install-update/important-update-information/
Either the options got accidentaly reset or your server crashed probably causing this, please talk to your server / hosters and ask them if they have a backup of your theme options so they can be restored. In future always create a back up of your theme options and complete setup as per our documentation : https://theme-fusion.com/avada-doc/install-update/backing-site-theme-options/
If you need any further assistance on this please fill in a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
fusion 5.0.2 – global sidebar navigation doesn’t seem to be working Also – fusion button “design” page is blank.
Hello @apfotos.
Sidebar Navigation template works fine for our latest version 5.0.2 and there should be no issues with it, you can see the same on our demo that is on latest version as well : https://avada.theme-fusion.com/advanced-admin-panel/side-navigation/
I’m not sure about the 2nd part of your query however regarding the Button design page, do you mean button shortcode element here? I see our demo and buttons page is all fine there too.
However in order for us to precisely assist you with the issues, please fill in a ticket and provide proper description of each issue there along with the website details and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
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Same problem as others. I have auto updates on, licensing correct, fusion builder won’t update. I’ve even manually FTP-’d and still getting 557 error
Hello!
Fusion Builder does not require an auto udpates or product registration. I’m pretty sure you have old files on your install.
Please remove the old folders (Avada + FC + FB) folders and install them fresh. Something did not upload or update correctly.
While there are other reports that look similar, they are different and each one is due to some files not being uploaded from what we have come across. Either not auto updated correctly, or something is missing. Try to remove (delete) then reupload.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Upgraded to 5.0.2 and I’m still noticing that the page edit screen takes forever to load (30+ seconds). When I deactivate the fusion builder plugin, I do not have any issues. If I don’t use the builder, do I need to have it activated? I see the notice on the top of the page, but are there any issues caused by having that plugin deactivated?
Hello!
Wow that is super long and definitely not what we get. For example this is what you should be getting: http://quick.as/aPaZhkAke
Have you checked your other 3rd party plugins? Try to disable them and see if that helps, or something may not of uploaded correctly, but we have no reports of it being slow like that and in fact is 10x faster than the old one.
Also you are on Avada 5+ correct? The latest version is Avada 5.0.2, Fusion Builder 1.02 and Fusion Core 3.0.2
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Also if you are on 5.02, please go to Avada > Support tab and look for the Avada Patcher box at the bottom, apply each of the patches you see there.
Here is more info on the patcher: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Upgraded to 5.0.2, and everything broke. Cannot for the life of me get past the
Parse error: syntax error, unexpected T_FUNCTION in fusion-builder/fusion- builder.php on line 557
I’ve upgraded php to 5.4, and it seemed to have worked for a bit, but the site is now broken again. I’ve already opened a support ticket on their site, but this is ridiculous. What do I have to do?
Hello!
That error means an old version of PHP, WordPress itself recommends PHP 5.6.
If it worked for a time then stopped, was it right after the update? If so then something did not update right, in that case please remove the old folders (Avada + FC + FB) folders and install them fresh.
Also, we have your ticket and we answer them in the order they are received which is fair to all our customers. We are all working overtime to help with questions for the new update, but that error you report is due to an older PHP version, can you update to at least 5.6?
Although, it should still work even with 5.4, so maybe your server just needs to be restarted or it could be from something not updating properly. The one thing we do know, is that the theme version does work.
I will find where your ticket is at in the que, but please try the above first while waiting for one of our techs to reply.
Thanks
Also if you are on 5.02, please go to Avada > Support tab and look for the Avada Patcher box at the bottom, apply each of the patches you see there.
Here is more info on the patcher: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Your ticket has been replied to, please follow up there, it will be faster for both you and us
Submit button on Token page is broken. I have generated a valid token. I have tried in chrome and firefox and created another token but the submit button is broken. I do not see any javascript errors or issues.
fixed had to deactivate other plugins and insert token.
Glad it is all resolved now!
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hello! I am suffering for several days and I can not update to 4.0.3 with Avada 5.0.2. Everything is updated and installed, but when I start to do the conversion shortcodes pages for the new version – the white screen appears and says Server Error 500. I wrote a ticket to support, but there is really nothing can help, it is necessary to say php 5,6 version, and I 5.3.29, but since 2 years all perfectly updated. What should I do and how to upgrade?
Hi there
A 500 Internal server error is server related, specifically, and if you experience this then you need to first check the Avada > System Status page and adjust any PHP configuration limits that you see in red. The most important one being the WP Memory Limit as explained here -> http://bit.ly/1T5luaR
Your ticket is currently in progress and our support has replied in detail, please go ahead and check your email inbox for our reply
Thank you, MB
In addition, WordPress now recommends running PHP 5.6, so 5.3.29 is very old from that. However we have made it so it will still work with PHP 5.4 so please update to at least PHP 5.4, PHP 5.6 if you can, and reply back in the ticket.
Replying here is not as fast and only convolutes the developers from helping, if you can please reply to the ticket that will help both of us
Thanks
all woocomerce single product pictures and gallery dissapeared after upgrading. The google developer console says: main.min.js:14 Uncaught ReferenceError: js_local_vars is not defined. Please help
Hello!
It appears you have something messing with the minification of js. Can you try to disable any 3rd party plugin you have running and clear all cache? That is probably all it is.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
I’ve got a problem with the pages events can you help ?
Hello!
Sure absolutely!
We do handle support through our support center.
Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Latest upgrade to 5.0 has broken Fusion Builder – edit page says shortcodes need to be updated, run update process, edit page says shortcodes need to be updated, repeat until you give up and change theme…
Hello!
Did you follow the instructions and undergo conversion? Go to system status tab and run manual migration. What you are seeing is the fact that you updated, but did not undergo conversion (which is automatically triggered) and then you activate the new Fusion Builder.
Go to the Avada > System Status tab and click this link: http://d.pr/i/XoyE
Possibly the way you updated did not trigger the conversion automatically, I am not sure but that has to happen.
If the issue persists, please signup at our support center and submit a new ticket and our staff will gladly show you and fix it up
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
I think I have just fixed the problem. The pages that were “stuck” in defualt editor had [fusion_text /] in various places throughout them. That looked plain wrong. Deleted all instances and then was able to go back to fusion editor. Your conversion process must be missing converting them or introducing them by mistake. That’s a bad bug, sorry.
Actually that is correct, but it’s a bug that has been fixed already
So you are not running Avada 5.0.2 it seems then. See the status page here: https://theme-fusion.com/support/avada-status/
Yo will see each version, and any patches we have released. To apply a patch to a version, simply visit the Support tab in Wp admin and look for the patcher box.
Version 5.0.1 Patch: 414978 Date: Oct. 18, 2016 Description:Fixes Fusion Builder not working when [fusion_text /] elements are in page contents
I would highly suggest setting up product registration via token key: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
that way you will get notified in the WP admin when a new version is released. you can also check the Status page I just gave you, or visit the Support tab to look for any patches our team may of released for your current version.
Thanks
Hate to rain on the parade, but fusion builder 5.0 goes against the very reasons we went with Fusion ...it was, like, the antidote to VirtualComposer poisoning. The way to build with fusion was so much more intuitive that we dropped vc and migrated everything over. And I was SOOOO happy to leave VC in the dust. Now, Fusion has become more like VC. I am so very bummed
Hello CellP!
Very surprised to hear this as we’ve had nothing but great feedback for the new Fusion Builder, and even more so because the new Fusion Builder is definitely not like VC.
We would never talk bad about another product, but I can say with all sincerity that VC was never a factor in the first Fusion Builder or the new Fusion Builder. Our user interface is so much better than the previous Fusion Builder and nothing like VC.
First off, most of these changes were done because of the majority of our user base wanted them, and because our development team knew overall there were usability issues we needed to change, and we could boost overall performance a substantial amount. For which we did both, the new builder is up to 10x faster than the old one.
I would highly recommend using it more, in general change makes people shy away from things at first, but once you get familiar with it you will see why and how so many things were changed in the interface to save time, effort and allow for easier page building. There is so much more you can do with it now.
Check out this page to see how much further it has come, and certainly not like VC. https://avada.theme-fusion.com/fusion-builder-2/Several examples can be given as to why.
First off the top control bar in the old builder where it showed all the columns or elements, that was the only way you could add content to a page, by clicking an element (which added it to the absolute end of the page) or by dragging it into a specific spot (which was a major hassle unless it was the top of the page). And if you were in the middle or bottom of a page, you had to scroll all the way back up top to insert content. Major waste of time!
Now in the new builder, you simply click + Container, + Columns, + Element buttons ANYWHERE on the page to add content exactly where you are at, no scrolling needed and no dragging needed from a top bar, it is all automatically right there in front of you.
Adding columns is another example … before you had to add them one by one, now you can add entire sets in single clicks. Also, resizing columns required you to use back and forth arrows, so if you were on a 1/2 column and wanted it to be 1/6 column, you had to click the forward arrow 4 times.
Now you simply have to click it once to see all columns sizes, then choose any size with a single click.
The top control bar is now sticky, and is your hub of information. It follows you as you scroll and allows you to access all of it’s controls anywhere on the page, again no need to scroll up or down for anything.
A huge factor and one of the biggest features is the Library in the top control bar where you can save any type of custom content, reuse it at anytime through the + Container, + Columns, + Element buttons and even import/export it to share with others.
Not to mention, the Library allows you to save full page templates, and import any single Avada demo page.
In addition, history in the past had to be used with back and forth arrows, now you have an entire dropdown of your last 30 actions which are even named accordingly so you can leap back in time to any of your last 30 total actions with a single click.
Custom CSS per page has also been added and because it’s in the main control bar, is accessible anywhere you are at on the page.
All content is now added via popup windows and inserted exactly where you select, instead of having to drag it across an entire page or up and down. This is a major time saver.
In addition, yes we’ve added the ability for add ons. That is one thing that VC does have so maybe that is a similarity, but that is not new to VC and any long term product, especially for WordPress has this setup, and for good reason. It will create an ecosystem of additional products for customers to enjoy, many of which will be free and included, some will be paid. It majorly enhances the longevity of the product.
Last and certainly not least, the new structure of the builder (containers / columns / rows) is done for a very specific reason. First, it is the proper structure to use, but it also allows Fusion Builder to be used with any theme on the market, for which it will be released as a stand alone plugin in the near future.
We could continue to go on but these are but a few of the new things that make this builder so much better than the past one.
Please do continue to use it, build some pages and get familiar with the new interface, I’m sure you will love it. If not, you can always stay on 403 which we can provide you in our support center.
Thanks!
Is it necessary for the Avada Theme to use Fusion Builder or is it possible to deactive Fusion Builder. I want to change to Avada and all my pages are build with WPBakery Visual Composer that I want to use?
Hello @bernknecht.
No its not as Fusion Builder is now a separate plugin and can easily be deactivated like any other 3rd party plugin from the plugins tab, you can simply use any other builder you want to use with our theme. However we will suggest you to try our builder once for your future projects too
We will be delighted to welcome you in this Amazing community.
Cheers
Ammar
Thank you for you quick reply
Regards, Andreas
You are most welcome
