39360 comments found.
When theme is deactivated receiving error “Deletion failed: The requested theme does not exist.” when trying to delete.
Hi there
Because the Themeforest comments section is meant for pre-sale question and generalities only, for support please use the link below and create your support ticket. Our team will gladly assist and guide you with this
Click Here To Create An Account & Get Support
Thank you, MB
Hey just letting you know, feedback and stuff.
That’s all good, we enjoy feedback 
We’re letting you know how support works, as it is clearly outlined on every items support tab.
Authors provide support on their own sites. Why is that? Here are 3 good reasons: http://d.pr/i/1qS1
It is done for your benefit. A lot of support issues require us to get personal login information or for you to create a support account for us. I assume you do not want to post that here publicly 
And for your “error” message, try and delete it via FTP, that should not be happening and I just tried it and ir works. But regardless, deleting it via FTP will work just fine.
Full Height Container? Require a single full (100%) height container, background image or video, nested columns with content. Easily achieved in other page builders, functionality seems absent in Fusion Builder. This is not a “use a slider” solution.
Hi there
Because the Themeforest comments section is meant for pre-sale question and generalities only, for support please use the link below and create your support ticket. Our team will gladly assist and guide you with this
Click Here To Create An Account & Get Support
Thank you, MB
Its all good went with another theme / page builder, the Envato / Avada support etc is a nightmare tbh, 3 separate areas now to manage a single purchase, time consuming, awful.
Hello,
I’m sorry but that makes no sense, there is one area to go for support, our support center. There is a miscommunication here for sure, what exactly do you mean by 3 separate areas to now manage for a single purchase?
Everyone operates the same here, Themeforest comments are for pre-slaes, real theme support is done on each authors individual site.
As noted above, it is here: Click Here To Create An Account & Get Avada Support
Thank you!
PS: Enfold does it the same way as you can read on their profile page: http://d.pr/i/Ba4X ... and so does every other author.
Best to you
Also, I recall you have used Avada for some time now, and this policy has always been the same, we have always handled support on our own site.
I’m not sure why that is a problem, it is a benefit to both customers and to us.
Apologies, I guess its difficult to see things from your side of the fence,let me clarify 1. Envato management of all themes, 2. Theme author support site, 3. Envanto API site x the no. of themes you own and each with login / passwords. This is just an observation, it could be so much better?!
Oh no, on that front we agree, it is just not up to us, the author
There is a misunderstanding between the author vs Envato a of the time
The author sells the theme and provides support for it in there own way, 99% of them do this on their own site and the only way to verify that each customer is a valid customers (there is a lot of piracy) is to get their purchase code and checkit through the Envato API. This is why each author asks you to register on their site via purchase code, or token key (which is same thing, just newer and what we now use).
It is up to Envato, they make the rules and setup. We’ve wanted support to take place here on teh Envato site for a long time, some type of setup for each item where you can click a support tab and ask a question, have private replies ,etc … that way the customer does not have to move around from the marketplace to the authors sites.
So basically Envato is the marketplace where themes are sold, and transactions are made. Because of this, they hold the keys to license purchase codes, etc, the author does not.
The authors, like us, simply sell a theme on their site, then handle support on our own site and verify each users purchase.
Hope that clears it up, but if we had to power to change the setup, we certainly would. And we’ve suggested it many times before. There is a disconnect between what a lot of customers believe who is who and who does what, which can be confusing.
We do our best to explain it to them through theme files, links, comments, etc.
Hope this helps clarify
Thanks!
Opened support ticket October 22, 2016. ? – Background Image issue on Mobile Devices. Can we get an update please.
Hi there
Having just checked our support system, I can confirm that your support ticket #121283 was replied to by a member of our team on October 24th @ 8:14am EST -> http://d.pr/i/izQM
I am resending your support ticket reply and because our support is email based, please check your email inbox (and SPAM folder) just in case
If you have any further questions or need assistance please create a support ticket using he link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
I see it now. We changed our email address in your support system a couple days ago to sales@w… instead of sysadmin@w… seems your ticketing system did not update. Can you please ensure future tickets go the the new email? Thanks !!!
Hello!
The ticket system uses HelpScout and I will update your email address there, so you should get our replies. I will update it to sales@ instead, then resend the reply.
Please follow up in your ticket.
Thanks!
Replaced email and resent reply
[resolved] Great. Thanks for your prompt fix. Ticket being updated now.
Hey @ltcusa!
No worries, I’m glad to hear we could assist. We will continue to follow up with you via your ticket.
Thanks!
Ryan
Hi, I added a Pricing Table to my Avada page.
How do I link the payment buttons to PayPal?
I made payment buttons in PayPal, and then added the paypal button URL in the table button link. That didn’t work. It returned an error.
Then I tried using the Form tags from the PayPal button in the table pricing footer and that didn’t work. It showed the full code on the front end.
Thanks for your help.
Hi there
Because the Themeforest comments section is meant for pre-sale question and generalities only, for support please use the link below and create your support ticket. Our team will gladly assist and guide you with this
Click Here To Create An Account & Get Support
Thank you, MB
I’m not able to access Support.
I entered the purchase code and it says I already have an account, but I don’t remember my password.
When I try to request a password reset, the reset email is never sent to me.
Can you please help me here?
Thanks
Yes we can help, we love to!
The problem is we cannot provide in depth support here in comments, often times we have to access your site, plus our developers do not answer here, they answer on our site through tickets.
I checked your user account and there are two in fact.
MicheleQ-2 with an email of michele (at) holisticwebdesigns (dot) com
and
MicheleQ with an email of mquinn75 (at) aol (dot) com
Do you have access to either of those emails? If so please login with the username you have access to via email and do lost password. If not, please email support@theme-fusion.com with the email you want to use and we can set it up and give you a temp password.
Thanks!
Thank you, it finally worked and I was able to reset password.
Fantastic, thank you for your patience and understanding
How do I manually update from 3.8.8 to 4 so that I can copy the theme options for when I update to 5?
Hi there
When it comes to updating your theme please be sure to follow these update instructions 100% and you will be fine
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you have any further questions or need assistance please create a support ticket using he link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Prepurchase question: Is there a way to test drive your theme before buying it?
Hello!
Currently there is not and that is true for any theme here that is sold on Themeforest. There is a refund policy but only if the item does not work as advertised.
Thanks!
So, if I find that I cannot realize the site I imagine with the theme despite the claim that I can “create virtually any design style” with it I will be stuck with it? Or would I have a chance of a refund?
Hi there
Using Avada’s Advanced Options Network does make it very easy for you to create dynamic, amazing designs and layouts -> http://bit.ly/2eFVupX
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see showcased (but not limited to) by our demos here -> http://bit.ly/2dIMroh
And using our brand new Fusion Builder makes it even easier than before -> http://bit.ly/2eRCzoC
Envato sets out the rules and refund criteria, for all themes sold on the marketplace, and right now they do not allow for trying before you buy as explained here -> http://bit.ly/1zYGBlS
We will be delighted for you to join the largest theme community out there
Tank you, MB
Great support with this latest update (5.0.2), especially Salman very responsive.
Hello @waterswebWP.
Awesome to hear that! Thanks for your good words and that is what we strive for, i will forward your compliment to Salman.
Thanks for being an Awesome customer.
Cheers.
Ammar
Hello, will work Czech characters?
Hello @Kacir.
Yes, our theme can be translated into any language you want and we have complete details about this too in a documentation post : https://theme-fusion.com/avada-doc/translations/
we will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
Please edit code below not open in a new tab but same tab
[fusion_separator style_type=”none” top_margin=”10” bottom_margin=”10” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=”“]
for privacy I removed the website url
[fusion_separator style_type=”none” top_margin=”10” bottom_margin=”10” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=”“]
for privacy I removed the website url
Hello @Booysen.
This is a separator shortcode and it doesn’t have a link attribute attached to it, so it wont open as an anchor in browser. I am not entirely sure what you are trying to achieve with this, can you please open a new ticket and provide us with complete details of your issue / requirement. We will gladly assist you there.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
My website (www.abdallahsabri.com) at the bottom of home page, a modal button named (Send me a message) When you send a message “You can send me a test message”, a little bug in styling in popup message (The X sign at the corner)
I didn’t make any changes in css. How to solve it.
Hello @AbdallahSabri.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hi, I have small problem with avada theme, if you could please help me. I use contact page provided by you and also in theme setting i have maps that should be displayed on contact page. It was working fine, but now it doesn’t load any more i just get gray area on contact page. I also tried to remove address and map was also removed at that point when I insert the code back it is gray again.
Link: http://odriv.web-solutions.si/contact/
Thanks, Br, Aljaž.
Hello @AljasS
Right now i am getting a 504 error on provided URL however regarding the maps please make sure that you are on latest version of our theme that is 5.0.2 and have created and put a new API key there inside Appearance > Theme Options > Contact > Google Maps
More info : https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/
However if the issue persist please do open a new support ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
With your latest 5.0 ThemeFu$ion, is it possible to have parallax backgrounds and animations work on mobile view…? thnks!
Hello @Sterlingwilliam.
Our parallax already works on mobile phones and there is an option to enable it for mobile phones, however the speed of parallax is slowed down a bit, same can be viewed in description field of parallax : http://prntscr.com/cz32ff
We will be delighted to welcome you in this Amazing community.
Thanks
Ammar
I am able to order, but I am wonder does it possible to have single product page with builder? Like replace all location from Blank Single Product page? I see that feature from your site but not much information.
Hello @timlo88
You can indeed use Fusion Builder on WooCommerce single product pages, however the default content of single product page will always be there and can not be removed unless you plan on using custom CSS to hide it, but its doable with our theme. If you need assistance with a particular element please fill in a ticket with complete details and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hello! Excuse me, I urgently need you. I updated the plugin and the WordPress platform, but the site imperohotel.it, as you can see, do not charge more I think the fusion builder. It ‘very urgent please. How should I do? There is something of the plugin to do? I have to re-install the demo avada? I had activated the theme child.
Hey @marcopupillotheme!
It looks like the shortcode conversion didn’t run after the update. Can you please run it manually via the Avada -> System Status page of your WordPress admin panel? You can find all the steps on how to run the manual conversion here:
https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
If you’re still having this issue after running the manual conversion, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If your purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy. You can read more about this policy and our support system here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks!
Ryan
Dearest wonderful amazing people of Avada. My crazy client want’s to have up to 12 products in a row displayed. I’ve been trying to do this in the functions.php file with woocommerce suggested code, to no avail. Any clue to how I might do this?? thanks, you are the BEST. EVER.
Hey @bigmango!
Hmm, Avada columns are currently only built to support up to six columns. I don’t think twelve columns would work, as there wouldn’t be any room for the product images, titles or descriptions.
You may wish to head on over to the WooCommerce community forum and see if anyone has any suggestions on how to go about this type of layout.
https://wordpress.org/support/plugin/woocommerce
If you require any further assistance with the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thank you so much for fixing the column problem. I can now breathe. whew…
Hey @bigmango!
No worries, we’re always working on improving Avada and resolving any issues that may come up during a new release. I hope you’re enjoying Avada 5.0!
Thanks!
Ryan
Amazing update!! Wondering if there is a button to make a container fullscreen? If not, do you think this can be added in the next update!? I know sliders can do it but it would be very handy if containers could too! Thanks so much
Thank you for the feedback!
Yes we agree, it would be nice Currently you can use fullscreen via sliders (fusion slider, slider revolution or layer slider) outside of that it is a new feature that will be added sometime in the future.
Thanks!
Hello!
It’s always hard to compare one setup to the next, and in theory anything is possible with any theme, it just depends on if custom coding is required.
From what I see here, the secondary menu always shows: http://d.pr/i/chk .. we currently do not have that option so it would require some custom work to achieve.
Thanks!
How do I change the hover color on images/portfolio items?
Hello!
Go to Fusion Theme Options > Extra > Featured Image Rollover and you can change it there, there is both a top and bottom color to use in case you want a gradient look, as well as opacity
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
App demo is not working?! I was looking to copy a container off the demo and it isn’t working. The demo loads in a little messed up.
Hello!
Are you copying something from an old install (like v4) to a new install (like v5)? If so that will not work, please only import the App demo on the new Avada v5.0
The app demo works as you can see here: http://avada.theme-fusion.com/app/
Oh and also, if you are copying page content, you must copy it and paste it from the TEXT tab, not the VISUAL tab.
I just tried this a few different ways and all of them worked so it must be one o those above items.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through.
Thank you, we look forward to helping you!
