Please provide link of your website/page url. Thanks

site under construction just around the line will link – www.datacom.it

Hi,

Your site is on coming soon mode. Please send us admin login details of your site through our support system so we will check the issue and solve it for you.

Thanks

Hi,

It seems the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

Thanks

And I tried with different themes and this function works very well, only medical can’t be included via demo installer

Hi,

Please check Optimal Server Requirements For Theme:

• Server Type: Linux with cPanel ( Bluehost hosting Recommended ) • PHP version = 5.4 or greater • Apache = 2.2 or greater • MySQL = 5.5 or greater • PHP Memory Limit = 256mb • PHP max_execution_time = 600 seconds • mod_rewrite Apache module = Enabled If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB

Please make sure all above settings are correct on your server,You can contact your web hosting company.

If you still have any issues please contact us via our Support System here: Thanks

How Can I Add Another Revolution Slider In Theme Shop 5?

Hi,

1. You can delete the Revolution slider by edit your page from Page options. In view Options, you can see the Banner type selected as the Revolution and very next options Revolution slider is selected.

2. If you want to change the slider on the page you can select the Revolution slider from the option I have told you in above para.

Thanks

but i am trying to install theme now , its three time , i am getting same error , first it take too much time to upload , even i see its uploaded 100% and page refresh and then i am getting this message ..

Are you sure you want to do this?

Please try again.

—

and nothing happening , i am keep wasting my time ..

i manage to get this done , good , thanks !

Sounds great! that your issue has been solved by yourself. Great Work man

Thanks for contacting us.

Have a nice day

Also the new pop up sign in only white color inside, something not right. Please check it as soon as possible.

Hi,

Please post your issues related to the Magento Version through Comments on ThemeForest page here:

Thanks

Hi,

I think that it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

If your issue not solved then please contact us through our support system so we will check the issue in your site and solve it for you.

Thanks

HI,

Thank you very much for your love with Porto theme. To add similar layout of CART and cHECKOUT in another theme you need to contact the author of that theme as they can guide you properly about its posibilities. Thanks

Thank you for the reply! I just installed the theme, but now the visual composer isn’t working. When I am on a page It is possible to open the menu but when I click on a module it is totally not responding.

Tried to sing up to customer service but it didn’t send the verification mail.

Please Help

Hi, We have replied to your email, Please check. Thanks

Hi,

Can you please send us more details about your issue for better understanding (screenshot or a video clip if possible) and also send your admin details of your site through our support system so we will check and solve the issue in your site.

Thanks

ok great will do

Thanks for cooperation.

Have a nice day

Hi,

This is not the bug in the theme. As you see that our shop demo version 9 is working fine on the mobile. I think it’s the setting issue in your site. We have to check this issue in your site then we will tell you the best solution of this issue which occurs in your site. So please give us your site admin details so we will check the issue and solve it for you. You can give us your site details through our support system.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Yes, you can add the Indian rupees as well by using the Woocommerce currency switcher plugin in your site. Our theme is fully compatible with WooCommerce Currency Switcher Plugin.

This currency options you have seen in the Demo site is just a dummy and not selectable, we have added it from the menu option to show that our theme is supported the currency switcher feature as well. You have to use the WooCommerce Currency Switcher plugin for that purpose:
https://wordpress.org/plugins/woocommerce-currency-switcher/

Thanks
Have a nice day

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is already expired. According to Envato support policy, re-newing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing interest in the theme.

Yes, the Porto theme and all plugins are fully compatible with the PHP7 version. You can download the theme and use it freely.

Thanks
Have a nice day

Thanks for using Porto.

We will release new version this week that comes with Visual Composer latest version. Thanks for your patience.

Hi,

Sorry to say that there is no option in the theme to close all the tabs on the product page. You can not do it at this time in the theme.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired.

Thanks

list view still there i try (.gridlist-toggle { display: none !important; }) and (gridlist-toggle { display: none !important; })

my bad its works

Hi,

Sounds Great. Some time due to few issues that changes take sometime to take effect. If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.

Thanks for your love for Porto WordPress Theme.

Hi,

I think your portfolios have not assigned the categories. Please go to Portfolio and edit the portfolio and assigned the categories then it will show the filter on the portfolio page.

If your issue not solved then please contact us through our support system so we will check the issue in your site and solve it for you.

Thanks

Hi,

Can you please contact us through our support forum with your site details, We will sort this for you as it need little customization
Thanks

Thanks for using Porto. Your support period is already expired a month ago, can you please re-new it? According to Envato support policy, re-newing support is required for further support. Thanks for your understand.

Hey thanks for the response. I paid to ext support…whats the next step?

Thanks for purchase support extension. Now, please send us more details about your issue (screenshot if possible) and also admin details of your site so we will check the issue and solve it for you.

We have to check your site to resolve this issue. You can send us details of your site through our support system.

Thanks

Hey,

Its not about simple or difficult or bug. Asking through comment is considered as Support and for that support extension needs to be valid.

Looks like this issue is only happening in your site and to debug this it will take us fair bit of time and resolve. Once support extension becomes activated we are more than happy to help you out.

Thank you

Thanks for answer but I don’t have money to pay for a one small thing. Guess I will search for answer on visual composer’s site and totally not recommend you to anyone, ever.

Support is Support, no matter small or big. We are not asking for any money. Its Envato’s policy, not ours. And we cant do anything about it. Read envato policy here first before complaints: