Thanks for submitting the ticket.

Please send us a ticket ID so we can assign your ticket to one of our support agents.

Qode

Hi Qode, it’s #948692

Thank you,

We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hello,

We are working on major theme update which will include latest Visual Composer and some theme and plugin compatibility fixes, and there is still a lot of work which have to be done. We don’t have exact date of release but we hope that it will be very soon. Until then, please use currently available version.

Thanks for understanding.

Qode

Hi again,

We can only provide you with custom css code below which should fix the issue if you add it from Qode options > General > Custom CSS field:

.two_columns_75_25>.column1 .grid_section .section_inner {
    width: auto;
}

But in case that it is not working, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

it works perfectly!! many thanks

You’re welcome.

Hi again,

It is this part “Lesson 2 – Adding custom shipping and billing fields”. Instructions are straightforward, but note that this will require some custom coding and you should be familiar with coding.

Best Regards,

Qode

sorry I don’t understant, I just want to add the same label, “city” in the “send to a differnt address” just to next to the “post/zip”. Thanks

Hi again,

You have to be familiar with programming. And you are looking for something that is not built in theme functionality. We have provided you with the link with instructions, but if you aren not fmiliar with programming then consider hiering someone to code that for you, or try to contact WooCommerce support instead.

Qode

Hi,

And thank you for choosing our theme.

Demo import procedure is explained in the theme documenation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/ . If you encounter problems with demo import, please contact our support by submitting a ticket at https://qode.ticksy.com and also provide WordPress admin access in your ticket.

Qode

wel … I already submitted a ticket but the ploblem is not solved. It cannot be that difficult … otherwise if you have no possibility to import the Demo-Content please refund the money. Sorry, I just have not so much time to wait.

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hello,

From your WP admin > Qode Options > Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]); $logo_url_obj = parse_url($qode_options_proya['logo_image']);

to look like this:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);

If you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.

Qode

Hi,

Cache time is amount of time in seconds for which loaded images will be cached and displayed on front end so even if you publish something new and you refresh the page in that period of time, changes will not be present.

Qode

Thanks for fast responce!)

Another one question! – about qode-instagram-api.php line 71

$this->clientID = '';
$this->clientSecret = '';
$this->redirectUri = '';

i try to change this settings to my, but one moment confused me – instagram-redirect.php

is this file the same on your server as my in lib folder? can i specify the path to my instagram-redirect.php?

Hi again,

You don’t ahve to change anything within instagram-api code. You can connect to Instagram account from Qode options > Social http://screencast.com/t/sgVfAcLuF2

Qode

I see you already answered this!

Hi,

Yes, as you already saw, the theme is compatible with latest WordPress.

Qode

Every row is off, this is horrible. Ive literally wasted 5 hours trying to simply get rows to be even

Hi there,

Masonry layout can be set for portfolio list element in order to show portfolio items in masonry layout, and also you can disaply blog posts in masonry style if you choose one of masonry blog templates for your blog page http://screencast.com/t/cnSrpwbLk . Masonry layout is controlled by masonry script and and creating similar layout manually, by combining Visual Composer elements is very hard to achieve. Maybe our support can assist you with this and all theme related questions if you submit a ticket at https://qode.ticksy.com . Also provide additional details in your ticket like a website link and WordPress admin access.

For equal columns use our element for that purpose, it is called Qode elements holder. Also you can find chapter from our old documentation on the following link for more info on how to use Qode Element Holder http://demo.qodeinteractive.com/bridge-new-help/#!/3_custom_shortcodes_qode_elements_holder

Qode

Hi Maz,

Contact Page template in Bridge theme is still using older version of reCaptcha, and if you want to use new version you can simply use Contact Form 7 plugin with reCaptcha instead. Regarding error which you are seeing, first make sure that keys for reCaptcha are set http://screencast.com/t/cbljJZd8Z correctly and then test this again. If you continue to have problems please submit a private ticket at https://qode.ticksy.com and provide WordPress login link with admin access since we are unable to access your site since it is in maintenance mode.

Qode

Hi,

This can be due to WordPress installation file permisions, so first try to set file permissions according to WordPress Codex https://codex.wordpress.org/Changing_File_Permissions . Also some security plugins / scripts can block option framework so also try disabling such plugins. If issue persists please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials and our support will investigate this further.

Qode

Hello,

We have tested Revslider 65 import on our testing installation and it was imported just fine http://screencast.com/t/ezX7NfRu http://screencast.com/t/48zyekOK3DaC . Probably there is something else which is causing this. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress admin access so our support can check this.

Qode

Hi,

You are probbably referring to slider responsivness, and you can enable this option for Qode slider from WordPress admin > Qode Slider > Your slider http://screencast.com/t/aHTUkh4DJs8b . Also you can set custom break points if needed, and this is explained in the theme documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-4-width-and-height/8-6-4-2-advanced-responsivness/

Qode

Hello,

We bought extended license for these plugins (Visual Composer, Layer Slider and Slider Revolution), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.

You can ignore messages about activation these plugins, you have/get inside Plugin settings.

If you need assistence with theme installation, you can reach our support directly by submitting a ticket at https://qode.ticksy.com

Qode

Hi,

And thank you for the interest in our theme.

Unfortunately we don’t have booking system integrated and we didn’t test similar plugins with the theme so we are not in position to recommend you such a plugin, we are sorry .

If you have any other questions, just let us know and we’ll be happy to reply.

Qode

Hello,

Such an option does not exist within Visual Composer. You can only hide columns http://screencast.com/t/Ip0ui3qJtpd

In case that you need to hide rows, you can achieve this by adding extra class name to row and then you can hide it with custom css code. Our support can assist you with this but please submit a ticket at https://qode.ticksy.com and provide additional details in your ticket.

Qode

Hello,

And thanks for bing interested in our theme.

We don’t understand what you want to acheive, but if you are interested in theme header layouts, you can find available layouts on the theme landing page here http://bridgelanding.qodeinteractive.com/ – Unlimited Header & Menu Layouts section.

If there is something esle, please explain your question a bit.

Qode

Hello Ajay,

This is realtead to hosting package memory limit and mysql packets. You can try solutions from this thread https://wordpress.org/support/topic/warning-error-while-sending-query-packet-pid82827/?replies=29 or simply ask your hosting service provider for assistence.

Qode

.

Hi,

Yes, although we didn’t release theme update yet, since 4.6.1 is minor update, everything will work just fine, so feel free to update WordPress instalaltion to latest version. Also, make sure that you are using latest theme version. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Qode

Hello,

Probably you are using different page templates for home page and for inner pages. Make sure that templates are same (usually it is Full width on home page) and also check that row settings for the row which is holding carousel element for home and inner page are the same http://screencast.com/t/P8eOPSr784w

Qode