Hi,

Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials so our support can check this. Also provide additonal details for example entire error message and how to reproduce that error.

Qode

Hello,

In order to be able to have different languages on front and back end, and also to be able to change language on front end if you want, you will need WPML pluin, and Bridge theme supports it.

Qode

One more question! I want to hide Quode Options from menu bar. Can you tell me please how i can do that? Maybe you have hook for functions.php?

Or need to comment some line in php file?

Hi,

It is not a bug. Testing responsivness by resizing browser window is not accurate, since some scripts are triggered on load. If you refresh page on that resolution, you will see that there is not issue.

You can remove is from theme folder / framework / qode-framework.php but it is much easier to hide it with admin side style by adding code below to functions.php:

add_action('admin_head', 'my_custom_admin_css');

function my_custom_admin_css() {
    echo '<style>
    li#toplevel_page_qode_theme_menu {
    display: none;
    }
    </style>';
}

Qode

Hi,

You should be able to move underline lower by increaseing line height for 1st level menu items from Qode options > Fonts > Header & menu.

Regarding eliminating that space, it is most likely that it cannot be removed, because menu width depends of amount of menu items, and it is automatically changeing, but maybe our support can suggest you some workaround. Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

???????????????

Hello,

Probably you are using some 3rd party plugin which is using another portfolio post type, and then you have two portfolio menu items in WP admin panel. try disabling all 3rd party plugins one by one and check every time.

If you continue to have problems, please contact our support. Submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

Hello,

After hteme update, you have to unisntall / install required plugins in order to install latest versions.

Theme and plugins update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials:

Qode

Hi QODE thanks, works as described.. As I mentioned is not just having a great fantastic Theme to work with.. its also about your great Customer Service,.. thanks again…

You’re welcome

Hi Frank,

We are not awares of such an issue. Can you please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials so we can test this. If there is some problem with latest Layer Slider, it have to be fixed.

Qode

Hi Hans,

With that plugin you can only update the theme. And in order to update plugins, after theme update you have to perform uninstall / install of them.

This is because we bought extended license for these plugins (Visual Composer, Layer Slider and Slider Revolution), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.

We have video tutorials regarding theme update:

You can ignore messages about activation these plugins, you have/get inside Plugin settings.

Qode

Thanks!

You’re welcome.

Hi,

Please update the theme to latest theme version, and then you need to create your google API key by following the instructions here: https://developers.google.com/maps/documentation/javascript/get-api-key

And then you need to paste that key in Qode Options > General > Google maps: http://screencast.com/t/tQkLuX2SboT

Qode

I did that, but nothing changed. Strange thing: you can see develop site here: http://homleg.dwb.it with map correctly working without google api key… what’s wrong with that theme ?

Hi again,

There is nothing wrong with the theme. That error is caused by recent changes in google map API. Now users have to provide Map API key, although sometimes map will work on local installations and staging sites. API key is now required for map embeding over API.

If you need additonal assistence, please contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi,

Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

Thank i have done so and issue is resolved.

You’re welcome.

Hi,

Smooth scrol option is working fine, and it can be enabled from Qode options > General, but if you are using some plugin which is also loading smooth scrolling script then there may be some conflict between them, so try disabling additional plugins and test again. If you continue to have problems with this, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this on your end.

Qode

Hello,

Such an option does not exist, but you if you are using Revolution or Layer slider, you can hide entire column on some screen sizes, and then you can show column which will display static image http://screencast.com/t/LzUzYO9yD9CF

Qode

Hi,

Maybe access to font files is blocked for some reason, or they do not exist if you deleted the theme previously, so double check that. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

OK – It’s a local site so will need to get live and then submit a ticket.

It’s an odd issue.. fonts in same place as before in directory and code the same….

Hi again,

If everything is the same, try to save qode options again in order to save static files and custom css fiels again. If that does not help, letus know when your site goes live and we will check this.

Qode

Hi again,

Thanks for sharing the link. Referred demo home page do not use shop page which is set from WooCommerce settings. With visual composer, user can create custom layouts by using Woo elements http://screencast.com/t/2XzuWMxpBwCz but also we have some custom made elements like that one, and it is called product list.

Qode

But with product list, there is no sorting option, no? And WooCommerce plugins like Quickview won’t work anymore.

Hi,

Yes, you cannot have sorting and pagination on pages where you have created layout with WooCommerce VC elements, and there is possability that Quickview plugin will not work if plugin script is trageting only WooCommerce shop pages.

Qode

Hi Dennis,

And thank you for the interest in our theme.

Yes, Lef menu background image can easily be set from theme options http://screencast.com/t/5J8csx8f

Qode

Hello,

This modification will require some advanced css coding, so you will have to contact our support or since support period has expired, you may also consider hiring 3rd party for this line of work.

Qode

Hi,

No problem at all, I was hoping it might be an easy fix I will persist with custom css. If I still cannot fix it I will renew support.

Thanks for your help

You’re welcome.

Hi,

You have to change WordPress langugae to your language from WP admin > General > Site Language, and you have to crete menu and content in your language, but beside that you also have to create translation of theme labels in your lanaguage – use poedit software https://poedit.net/​, load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/​

Qode

Can i create Menu, header footer, page in my language ? and then front end display in my languague and back end site languague still English?

Hi again,

Yes, you will need to use WPML plugin, and our theme support it.

Qode

Hi,

If you want to to use full screen sections then you have to use Full Screen Sections page template.

Qode

Hi,

You have to enable header top area from Qode options > header, and then to place content widhin header top left and reight widget areas text widgets. Adding social icons is explained withing the thheme documentataion http://bridge.qodeinteractive.com/documentation/6-header-setup/6-8-header-widgets/6-8-1-how-to-add-social-icons-into-header-top-or-header-bottom/

Note that there is no option for combining different demos, but it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page.​

Qode

Hi,

It is image gallery elelemnt http://screencast.com/t/GsgbkMsOwmfZ

Please, for all support related questions, and you can reach our support team by submitting a ticket at https://qode.ticksy.com . Also provide additional info in your ticket.

Qode

Thanks

You’re welcome.