23226 comments found.
Why !! always a ERROR
Fatal error: Call to undefined function wc_get_attribute_taxonomies() in /home/content/p3pnexwpnas14_data01/96/3082096/html/wp-content/plugins/porto-shortcodes/woo_shortcodes/porto_product_attribute.php on line 22
Why can you have a SECURE WOO THEME , please this cost a lot of time and money
What a can do RIGHT NOW
Hi,
Please make sure that you are using latest WP, Woocommerce and Porto theme in your site. Actually, there is no this type of fatal error in our latest Porto theme. Can you please share your URL where you have seen this fatal error? OR send us your site details through our support system so we will check and solve the issue for you.
Thanks
When are the photography demos being released?
We’re planning to release early January.
Hi there, do you have an update on the photography demo?
Hi,
Yes, we have released the Demo on 19th January 2017 with new 5 demos. You can see the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logsYou can check all new demos here: http://www.newsmartwave.net/wordpress/porto/
Thanks
Awesome thank you. Just updated the theme and tried to install a demo, but they all fail at a certain point. The system status shows that is all good.
Error: https://dl.dropboxusercontent.com/u/825147/error.png Settings: https://dl.dropboxusercontent.com/u/825147/settings.pngThanks
Here is a gif/clip where the error appears
https://dl.dropboxusercontent.com/u/825147/error.gifHi,
Can you please contact us through our support system through your site details so we will check the issue and import the demo for you.
Thanks
Thank you, I did submit at ticket (#12746 ), but the response i got was not helpful at all.
“Please install and activate all the theme required plugins from Porto >> Plugins then install and activate all the plugins. I hope after the plugins installation you can easily import the demo in your site.”
Of course all the plug-ins are installed and activated. 
I have checked that, our support team also asked for your FTP login details. Please send us the FTP login details for debugging your site and they will definitely solve your issue.
Thanks for your cooperation
Thanks a bunch for following up, but I am still having issues with the theme. (please see ticket thread) I am about to give up with this theme as I have completely deleted my Wordpress database/installation and started from scratch. Even then, a fresh install, no errors on the requirements, the installation of the demo fails. (any demo) Is there a way to escalate this issue? I can’t afford to keep my website down much longer. Thanks!!
Hi,
Thanks for your reply, we also waiting for your reply, now we will solve your issue on the priority basis.
Thanks
I replied a while ago. Still waiting. Thanks
Yes, we already working on your issue.
Thanks
Hello, Pre – purchase question.
In your demo, on mobile device, when you enter a specific product, for example : http://www.newsmartwave.net/wordpress/porto/shop2/product/woo-album-1/ you can not easily scroll down to the bottom, touching anywhere on the screen besides the very edges, cause the product picture to get zoomed in and it moves around the zoom in picture.
Do you have a fix for this bug? Or can you disable this feature? So when someone touches their screen on mobile phone to be able to scroll easily?
Thank you for answering my pre-purchase question. Farshid
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can disable this feature easily from Theme Options and then you can easily scroll the product page.
Thanks
Hello Sir,
I have activated the Product Catalog Mode in the website using the process you told. http://prntscr.com/d4xqqeBut the problem is that when i add the product in Wishlist, then in Wishlist there is an option of “Add to Cart” which eventually it won’t be there. Due to this button, customer can still purchase the product in Catalog mode which should not happen.
Link: http://prnt.sc/dgrrag
Please look into the matter and let me know the solution.
Waiting for your reply. Thanks
Hi,
First of all thanks for using the Porto theme.
Thanks for sharing the issue with us. Can you please give us your site details through our support system so we will check and solve the issue for you.
Thanks
i want make my website Flat Styling – flat square button styles and flat icons. I’ve set off the border radius in Theme Options > Skin > Compile Default CSS.
but the style is still using border-radius
What should I do ? I do not want to type css manualy
Hi,
After set off the border radius from Theme Options > Skin > Compile Default CSS please click the Compile Theme CSS button then click the compile Plugin CSS button then you can see the result on the front end.
If your issue not solved then please contact us through our support system we will do it for you.
Thanks
hi please let me now how to add sell or hot tip label on products
Hi,
You can add the sale and hot label from Appearance >> Theme Options >> Woocommerce >> Single Product.
Thanks
Is there any compatibility issues with WordPress v.4.7 ?
Hi,
No, there is no issue. It’s safe to upgrade. If you get any problems with 4.7 please let us know, we will help you as soon as we can.
Thanks
At the product detail page, I can make images larger singles okay? Loco translation plugin used to convert the whole language into the language theme is Vietnam? Install the demo-like interface easy and not after the installation is complete, I can switch back and forth between the demo is not? thank you
Hi,
First of all thanks for showing interest in the Porto theme.
1. Yes, you can make images larger on the single product page.
2. Yes, you can convert the whole site into your language.
3. Yes, you can change it but you will lose the last demo which you have imported before. You can not import 2 demo at the same time.
Thanks
It seems like you have an update on December 1st however your change log shows the latest update on 11/25/16.
Do you have an update on December 1st?
Yes, we have updated the theme on 1st December with only VC plugin update.
Thanks
That was the update on 11/25/16 with VC version 5.0.1 – what is the version number in December 1st?
The version is same and but with small fixes.
Thanks
Purchased this theme but can’t install. It says “Are you sure you want to do this? Please try again”
Thanks for using Porto.
This may be because of your file upload limit. Please try to upload theme zip file to /wp-content/themes directory and extract there manually. Then you can see theme installed in Appearance > Themes. Hope this works for you.
Regards, SW-THEMES
Is the same safe to update to Wordpress 4.7 – I want to make sure before I update my websites
Yeah, its safe to upgrade. If you get any problems with 4.7 please let us know, we will help you as soon as we can.
I would like to adjust my left sidebar width. Currently, sidebar width is too wide, what is the css required to change it?
Can you please share your URL where your sidebar is too wide?
Thanks
i’ll send to the support since the website is under “lock and key”
OK please send us the ticket through our support system.
Thanks
How can I change the color of “Add to cart” button? Thank you
Please answer me ://
Hi,
If you want to change the color of Add to Cart button then you have to change the Primary color of the theme from Theme Options.
If you want to change only the color of the Add to cart button then you can use this custom CSS:
.add_to_cart_button:hover, .add_to_cart_read_more:hover, .add_to_cart_button:focus, .add_to_cart_read_more:focus, ul.products li.product:hover .add_to_cart_button, ul.products li.product:hover .add_to_cart_read_more, ul.list li.product .add_to_cart_button, ul.list li.product .add_to_cart_read_more { background-color: red !important; border-color: red !important; }
Thanks
Hello Sir,
I created the website but map is not showing. link: http://www.acehardware.com.eg/contact-us/
I added latitude and longitude also.
Please check and let me know the solution ASAP.
Waiting for your reply. Thanks in advance..
Hi,
Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.
API key is: AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU
Thanks
Hi There,
I’ve set up my menu on my website. Currently its using 4 columns with Mega Menu. The problem i have is that ideally i would like to use 3 Columns, but to merge 2 menu’s under one column. (The reason behind this is that there are only a few menu items for each section, so ideally it would make sense pulling it into one large column)
For example on this demo – http://www.newsmartwave.net/wordpress/porto/shop5/ when you hover over “Shortcodes” it displays the Mega Menu with 4 Columns.
How could i change this to 3 Columns, but to have the “Shortcodes 4 Menu” under the “Shortcodes 3 menu”?
Hope this makes sense?
Regards Tom
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello, I want to have featured image to be disabled from all single portofolio. How to get this done? Thx.
Sorry to say there is no issue in the theme to disable the image only from single portfolio page.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
One thing that is really missing in this theme is the Sidebar Menu that is not available as a widget.
There is no fast way of displaying other menu items from the wp menu page as a widget to insert anywhere we would like.
im still trying to CSS the wp custom menu widget to look like the porto Sidebar Menu…but cant seam to get it right.
Hope this can be added soon as using the porto links block is a pain when we have many links to show or trying to use it as a menu on many pages.
Hi,
Please try this custom CSS:
.widget > div > ul, .widget > ul { background: #d9dadb !important; border-radius: 6px !important; border: 0px #fff !important;
} .widget > div :first-child :hover { background: #2d3895; } .widget li > a:hover { color: #fff !important;
} .widget li > a:active { color: #fff !important; } .widget > div > ul li > a, li.current-menu-item > a{ display: block !important; width: 100% !important; float: right !important; }
.sidebar-icons a:hover { background: #eb1695!important;
}
Thanks
ya not really working … but thx for trying.
i just hope you could add the port sidebar Menu as a widget.
I have submitted your idea as a feature request to our team so that they can consider for future updates.
Have a great day! Thank you
Hey SW-themes,
I had purchased this theme to use with our ecommerce site. I just want to say that this theme is fantastic. I have just one issue I haven’t been able to solve.
Whichever page I decide to make a static page makes our logo drop lower when viewed on IOS devices. If you then click on a different page, the logo is way at the top where it should be. It is only affecting whichever page we make our static home page.
Can you please help me with this and I love the theme but this is basically making it useless for us to use. I will gladly leave a 5 star!
To view the issue our website is: www.viperleds.com
Hi,
Please use this custom CSS and paste it into Appearance >> Theme Options >> Skin >> Custom CSS section:
@media (max-width: 480px){ #header .logo {margin-top: -26px !important;}}
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
I interested in your Porto theme for electronics ecommerce but before buying i want to know can we add order sms notification to customer and smart woocommerce product manager for uploading bulk product at one time.
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that you can not add the Order SMS notification to the customer without a 3rd party plugin, in our theme there is no option like that.
Yes, you can use the plugin to import the products in bulk quantity.
Thanks
Please Help me
1- The font changed in all pages else the Sidebar and Navbar ..! http://prnt.sc/dfphtn
2- Why search bar is different style.. it’s not like the style in English page ..! http://prnt.sc/dfpi99
3- Why navbar now shown in mobile version .. http://prnt.sc/dfpiyf
4- Why this widget in English like this http://prnt.sc/dfpjed FREE SHIPPING- MONEY BACK GUARANTEE- ONLINE SUPPORT 24/7
I don’t have the same In Arabic http://prnt.sc/dfpkbf
5- How I can remove the Rate from products http://prnt.sc/dfpkxu
6- How I can hide this bar http://prnt.sc/dfplm1
7- How I can change the color for the font http://prnt.sc/dfpm45
8- How I can change the color background for this part http://prnt.sc/dfpmnw
Thanks
Hi,
1. This is not the sidebar, this is the main menu and you can change the font of the menu from Appearance >> Theme Options >> Skin >> Main Menu.
2. If you want to translate this search word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
3. Sorry, I did not get your point?
4. You can change it from Block >> Edit the Woo Sidebar Banner
5. You can remove it from Woocommerce >> Settings >> Products >> Reviews and uncheck the Products Ratings.
6. Please go to Appearance >> Theme Options >> Breadcrumbs >> Set the Show breadcrumbs to NO
7. You can not change the color of this font only, if you want to change the color of this font then you have to change the Primary Color of the theme from Appearance >> Theme Options >> Skin >> Primary Color.
8. You can change the color of the Footer Bottom Background from Appearance >> Theme Options >> Skin >> Footer >> Footer Bottom >> Background.
Thanks
Hi again,
Thanks for replying.
1- The font changed in all pages else the Sidebar and Navbar ..! http://prnt.sc/dfphtn
- I didn’t find the same font I’m using for my theme, I using google font (Cairo) and this font is not in the font list in Skin >> Main Menu.
2- Why search bar is different style.. it’s not like the style in English page ..! http://prnt.sc/dfpi99
- Here I’m asking about the search bar style not the search word..!! the search bar style is not the same in English .. Here in Arabic http://prnt.sc/dfwq8k and Here in English http://prnt.sc/dfwqbp
3- Why navbar now shown in mobile version .. http://prnt.sc/dfpiyf
- Here I mean Why Navbar is not shown in Mobile Version ..?
4- Why this widget in English like this http://prnt.sc/dfpjed FREE SHIPPING- MONEY BACK GUARANTEE- ONLINE SUPPORT 24/7
- I’m asking about how to make the same block in Arabic pages ..?
7. You can not change the color of this font only, if you want to change the color of this font then you have to change the Primary Color of the theme from Appearance >> Theme Options >> Skin >> Primary Color.
- If I changed the primary Color so I need to change the Add to Cart button color how I can do it ..?
8. You can change the color of the Footer Bottom Background from Appearance >> Theme Options >> Skin >> Footer >> Footer Bottom >> Background.
There is nothing call Background in Footer buttom.. http://prnt.sc/dfwr3k
Thanks
Point number 8 solved!
9- The Categories shown only 1 product in mobile devices .. there is a way to show 2 products in each categories ?
More then 6 hours and no answer ..? if you don’t answer your clients what you doing in this 6 hours ?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First I will rate you 1 start, then I will ask for refund bad service really
We must to waiting you 12 hours to answer my questions, this not a work day ? what you doing all the day if you don’t answer your customers ? we don’t have time to waste here
Sorry sir, there is some issue at our end on the support system that is why we could not reply to your comments we miss your comment in our system now we are seeing your comment and reply to your all issues within a minute.
Thanks for waiting and must appreciate your patience.
1. Can you please contact us through our support system so we will check the issue why your fonts not applying on your menu.
2. Actually, we have changed the style of the search bar in our latest theme. If you want to same old style search bar same as English version then please use this custom CSS: #header .searchform { border-radius: 0px !important; }
3. Can you please contact us through our support system so we will check the issue and solve it for you.
4. Please go to Block >> Add the New Block. Use the VC element Info Box same as we have created the Woo Sidebar Banner for English version. After add the new block then please go to Appearance >> Widgets >> Add the BPorto Block Widget in the sidebar and select the new added block in it to show on the sidebar.
7. If yu want to change the color of the Add to cart button only then you can use this custom CSS and paste into Appearance >> Theme Options >> Skin >> Custom CSS section:
.add_to_cart_button:hover, .add_to_cart_read_more:hover, .add_to_cart_button:focus, .add_to_cart_read_more:focus, ul.products li.product:hover .add_to_cart_button, ul.products li.product:hover .add_to_cart_read_more, ul.list li.product .add_to_cart_button, ul.list li.product .add_to_cart_read_more { background-color: red !important; border-color: red !important; }
Thanks
9. Sorry to say that there is no option to show the 2 products in each category on mobile.
Thanks
Hi,
Already replied to your ticket as well.
Thanks
Hi, Thanks for replying
Point (9) you already answered me before I purchase the theme and there was your answer
- Yes, you can change the products in the responsive mode to see 3 or 4 products but you have to use some custom CSS code. There are no options in the theme options to change the number of products in the responsive mode.
And now you telling me there is no option, but can you help me with this custom CSS code you talking about ..?
For point (1) – (3) I already sent to your system ticket from 18 hours ago and there is no reply..!
Please you should know when customer purchase new theme he need your urgent help for some days until we feel stability then we will stop to bothering you. but right now we need quick reply to install the theme and start our business online, that is all
waiting you reply in system ticket and make point 9 clear for me please
Thanks
I don’t know if you are the same person who reply to me in system ticket ..? he said clean your cash browser, I do it from 18 hours ago, and there is no changes, kindly if you just open my website in Arabic version and see if that is cache from browser or error in theme !
I added your custom code for search bar it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
Hi,
9. Please put the below code in the Theme Options > Skin > Custom CSS @media (min-width:320px){ .products li { width: 50% !important; } }
For 1 -3 already replied in your ticket. Please check your ticket or if your issue not solved then please reply to the ticket again then we will check and solve it for you.
You are right but actually, we have defined all basic things in our theme documentation here properly:http://newsmartwave.net/wordpress/porto/documentation/
Please mentioned this search bar issue in your ticket reply we will solve it for you.
Thanks
Hi again,
Thanks for your help, I replied in my ticket from 1 hour ago, now I have only one issue is for font doesn’t changed, I clean cached and change the browser and still I have the same issue.
also the search bar issue it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
This is really strange I’m repelling to your ticket and you don’t answer me, I add this code @media (min-width:320px){ .products li { width: 50% !important; } } but still there is only 1 product with large Space beside, I tried to change the 50% to 30% but it’s effect on product image and I also changed the width to 220px, but it’s not solved yet here is screenshot http://prnt.sc/dg3n3r
I want to show 2-3 products minimum
2- Still the Font not changed in main menu
3- the search bar issue it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
The Code you gave me to shown 2-3 products in mobile responsive is also effect in my Homepage ..http://prnt.sc/dg3ynr
We will reply to your ticket.
Thanks for your waiting and patience.
Hi, I’m waiting your reply please
Omg I don’t know why you do that for me, you changed the website font for all pages only to solve the side bar ????? I was using Cairo as default font, now you removed and solve the side bar ..!!!! please return the default Cairo font to all my website included the Side bar,
In side bar there was code for language switcher, why you removed..? now the flags go into the side bar ..? why you don’t return everything as before ?
You also removed my Font plugin..?! Why do you remove something without telling me..? ok you removed and you told me if I need to add more fonts I go to porto theme option > Font control > I found the Cairo 1 font you add for me, but why it’s not effect in all my pages …?????? E
New problem, when I open any product page I get 404
Please do not comment here while we are solving your issues on the support system through the ticket you have created. Please use only single platform.
Thanks for understanding.
