354 comments found.
The design is beautiful, however, the documentation is quite weak. There are parts where I am completely lost with what I am doing. I’d suggest that the team hire someone who can write a robust documentation that everyone can easily follow. But otherwise, the theme looks amazing.
Hi! I’m sad because I fully described how use theme features here http://seiko-shopify.big-skins.com/manuals/ Compared with other themes this is the most detailed I thought. Of course, no documentation can solve all and all moments. We have not described how use default Shopify, because it has own big doc. Also You always can ask any questions here http://help.big-skins.com/open.php?topicId=13 That is why we have support to help you. Also Thanks for your choice with Seiko!
Hi, I have some questions if you don’t mind.
1) is it possible to edit or remove the “add to cart” or “select options” button that appears on the mouse hover on product listings? 2) is it possible to remove the cart icon on the bottom right of the screen? 3) is it possible to make unavailable variants disappear when selected rather than an “X” over them? 4) is it possible to change the background color of the header? 5) can the loading animation be disabled? 6) can quickview be disabled?
It’s a really nice looking theme and I’m curious about these questions before purchasing so any help would be really appreciated. Thanks!
Hi! 1)we can give path for file to remove or edit, this is not difficult 2)yes, bottom cart has option disable/enable in admin panel 3)yes, we can after purchase disable an “X” over unavailable variants 4)yes, such option exists in admin panel in colors 5)yes, such option exists in admin panel 6)yes, such option exists in admin panel
Great! Thank you so much for the quick reply, I really appreciate it.
You are welcome to BigSteps 
Hi is it possible to show Barcode (ISBN, UPC, GTIN, etc.) on product detail page and possible to add youtube vid in product slide
Hi! Seiko has no by default such feature 
What product slide do you mean?
Hi, Very good theme well done! I’m struggling to figure out all home page and category banners size so i caret all banners and use them with online editor, Where can i get the sizes please?
Hi! You can paste any images to banners editor. Our editor make all banners responsive. If I understood you not correctly write please ticket here http://help.big-skins.com/open.php?topicId=13 and we give you more skilled answers.
Ok thanks i will try and see!
Hi there,
Love your theme. They really look great !
I have a question for you.
Take for instance, I want to build my fashion shop around 3 categories, women, men and children wear.
So I have 3 megamenu or simple drop down menu on the header ie women, men and children.
Now, for the home page, I will be using the banner pre-made layout.
Can I create a different home page for each different category ? ie. wide pre-made layout for women category, classic pre-made layout for men category and lookbook pre-made layout for children category ?
Can it be done ?
Thank You.
Hi! Thank you very much. About different home pages for categories. Theme has no by default such feature. But we can do it for a small extra charge.
Hi, may I know what would be the charges ? I am interested if you could do different home pages for diffeerent categories . Thanks.
Please write to bigstepscenter@gmail.com .You will get answer by mail.
You have written from do-not-reply@market.envato.com, write mail from mail that we can answer
Hi there, I have email you, please reply to my email inquiry as I am all set to buy your theme. Thanks.
Thank you. Answered.
Hello i have 2 questions can this shopify template be used in SPANISH? and also can this template currency be change to Perus currency PEN? if so i will buy this template could you guys please let me know
Hi! Yes, template can be used in spanish. Also I’ve checked that you can choose in general settings currency Peruvian Nuevo Sol (PEN)
wow thanks so much im defenetly buying it. ANOTHER question: if i buy this Shopify Version, will it be HTML ? or? will it only work with Shopify? is it simple to conected it with Shopify?
Shopify package has no html version. We sell html and shopify versions as different projects. Shopify theme you can install in 2 clicks: 1) upload 2) publish
nice and the shopify version? will it be easy to also connect the ADD TO CART option and all of those paying options with my account? if so this is my last question i will buy it right away.
Seiko is just a simple theme with classic ajax add to cart and shopify payments. If your other Shopify theme has 3rd part extentions that require special includes in theme files you need paste them in Seiko theme files too. Seiko not influence on classic checkout and payments in Shopify. You need undrestand that this is a clean theme without your own modules/shortcodes/payments by default.
Dear, Customers!
09.12.2016 (Friday) and 10.12.2016 (Saturday) our support team is unavailable
but 11.12.2016 (Sunday) instead Friday we will solve your tickets and help you
Sorry for inconvenience
Hi Bigsteps,
Pre purchase question. Does this theme allow a centered logo header? Also is this plugin compatible – https://apps.shopify.com/product-customizer so customers can personalise clothing with initials or a name.
Thanks
Hi! Our theme has header with central logo and also our theme compatible with all extentions, because we have classic shopify theme standarts.
Hi there, just purchased the theme and LOVE IT! Amazing work.
We are however using the “Infinite Options” app for our products but the css styling for the form doesn’t look good at all.
How would we go about editing the CSS of the page to apply some styling?
We look forward to your response and keep up the great work!
http://imgur.com/a/IdtWqHi!
Thank you very much Here I’ve described how use own css file http://seiko-shopify.big-skins.com/manuals/#CustomCssFile
Okay, making the style sheet seems fairly easy. but how do we get infinite options to call this styling? or will it do it automatically?
Usually all options use same Classes for different groups and style inherits for all infinite elements. But This is your 3rd part app that we have not seen yet. Write ticket here http://help.big-skins.com/open.php?topicId=13 and our developer will give you skilled answer in the morning, because his support finished for today.
so if i understand i can’t use your theme for exemple in french i can’t translat it without app ?
Hi! This site https://geek-univers.fr/ was translated by customer without app. Theme has trasnlation mechanizm to one language by default.
Does anyone know if the side panel works on mobile?
Hi! Left panel side can be visible only in desctop.
Then this theme truly doesn’t have vertical and horizontal menus. It is very misleading – since most people use mobile nowadays – and that is where dual menus would be most needed – since there is less space on mobile. The vertical layout on desktop is more more aesthetics and not function.
We decided clone menu items from left side panel to mobile menu as option. If you want you will be able check/uncheck this option in version 1.5
No, what I am saying is – it would be nice if it worked on mobile.
are you will have a wordpress soon for this theme ?
Hi! We have no this version. But we have plan to do it.
OH BROTHA! Maybe it’s just me! so much problems and so much bugs I have no idea how to proceed anymore. I’m stuck on red on google pagespeed 50/100! You guys loads over 30 css and js files in the header creating a ridiculous render blocking issue that don’t only upset google, but me and every single visitors to my site. I’m maintaining using gulp and with all the plugins thrown at this thing yet 50/100 ON RED DAMN IT! someone outta get smarter in this business!
Plus my site look like vomit, while your template looks suburb! umm customized images? well with all these css and js mayhem not even one is called fake-image-resizer or cropper so any image would sit nicely in the design. NOW I GOT VOMIT for a fashion site. Two weeks of bad news and dealing with buts not i can even feel them in my head. D you guys offer refunds?
Hi! We helped you as we could. We have a working demo, a nice doc (which you can read before purchase) and the best support and most importantly a lot of satisfied customers, from you often receive some requests for not free service for template which costs only 59$, we cannot spent all our life. You do not like our design, it is not a problem. Send Us refund request and we will apply it.
P.S.Tried to find 30 css and js, but i couldn’t. (We use only style.css and few js files, sorry) Other files are provided by Shopify.
here are a few of the files found in head.liquid: {{ ‘slick.css’ | asset_url | stylesheet_tag }}
{{ ‘swiper.min.css’ | asset_url | stylesheet_tag }}
{{ ‘bootstrap.min.css’ | asset_url | stylesheet_tag }}
{{ ‘magnific-popup.css’ | asset_url | stylesheet_tag }}
{{ ‘nouislider.css’ | asset_url | stylesheet_tag }}
<!- Custom ->
{{ ‘style.css’ | asset_url | stylesheet_tag }}
{{ ‘megamenu.css’ | asset_url | stylesheet_tag }}
{{ ‘tools.css’ | asset_url | stylesheet_tag }}
{{ ‘animate.css’ | asset_url | stylesheet_tag }}
{{ ‘darktooltip.css’ | asset_url | stylesheet_tag }}
{{ ‘shop.css’ | asset_url | stylesheet_tag }}
{% if rtl == 1 }{{ ‘style-rtl.css’ | asset_url | stylesheet_tag }}{ endif %}
{{ ‘custom_colors.css’ | asset_url | stylesheet_tag }}
<!- Icon Font ->
{{ ‘google-fonts.css’ | asset_url | stylesheet_tag }}
{{ ‘font-icomoon.css’ | asset_url | stylesheet_tag }}
{{ ‘customization.css’ | asset_url | stylesheet_tag }}
{{ ‘jquery.js’ | asset_url | script_tag }} {{ ‘html5shiv.min.js’ | asset_url | script_tag }} {{ ‘respond.min.js’ | asset_url | script_tag }} {{ ‘jquery.cookie.js’ | asset_url | script_tag }} {{ ‘parallax.min.js’ | asset_url | script_tag }} {{ ‘jquery.darktooltip.js’ | asset_url | script_tag }} {{ ‘header-js.js’ | asset_url | script_tag }} {{ ‘wish-list.js’ | asset_url | script_tag }} {{ ‘imagesloaded.pkgd.min.js’ | asset_url | script_tag }} {{ ‘isotope.pkgd.min.js’ | asset_url | script_tag }} {{ ‘jquery-scrollLock.min.js’ | asset_url | script_tag }}
Theme can’t work without them, we can give you refund, but we do not see such request in admin panel.
I kinda have my back against the wall bro! I’ve put two weeks into this and have changed my whole menu structure to meet seiko standard and I’m a little desperate right now. Can the developer redistribute the theme dependencies in a smarter way, just load what’s really needed at the top and move the really unneeded load to the bottom. Check it for yourself, every theme on the forest pass the google pagespeed with atleast 70/100 or better but seiko get a 46/100 and do worst on desktop. Can you guys atleast put me on at 70/100 and I can manage the rest I DON’T EVEN CARE PAYING FOR IT – I just need this to work for me please
Write us ticket. Please do not write here. You make unfairly bad impression about good theme here. We have big experience in themes and best developers. We will do for you not free personal site analyzing and optimization. But you need understand that future updates after site files customization will not be easy for updating. But we also described in doc how update customized files. We offer paid updates for theme that have customized files also. We not work on weekend, but I want you will be happy (it is our policity) and our team ready to increase your page perfomance on weekend. Our developer first of all see huge counts of products on your home page. Please write us in tickets system. We not give skilled support here. I am a designer of this project. (..but you say NOW I GOT VOMIT of our site) .Remember we can give refund for you in any time.
Please provide me with a refund. I really can’t continue with this template
Hi, we can, but send refund request via TF service.
please help me
how can i contact you guys
Hi! Sounds scary) What problem do you have? Our developer support time ended for today, but send me you ticket number and I will check it myself.
i dont have ticket, i’m so sorry i really newbie in this theme, i dont know where to start
how can i edit the collection category in my store
also what details should i’ll be putting here https://pantherninja.myshopify.com/password
We don’t learn how use Shopify. It has own documentation https://help.shopify.com . How config theme features use our crazy doc http://seiko-shopify.big-skins.com/manuals . Also register and write your questions here http://help.big-skins.com/open.php?topicId=13 because in TF theme comments we don’t give skilled answers.
Hi team,
I have got a second inquiry but i have yet got a reply from the support. My ticket is 222839. Kindly do help look into it. Thanks
Hi! We answer all tickets in order.
Hi,
I would really appreciate if the support personnel answer the question provide with a simple example instead of giving brief answer. Otherwise, i have to probe further and the support will take another half the day to get back to me. This is really time wasting.
Okey, i will see your new question. But i know that our support gives you very many time and develeper helps with your site content, which is not his work. We have limited time support for every client per day.
Hi,
I appreciate the developers help. But just that if he can slightly explain it in alittle more details, i can go ahead with my work without being clueless again after waiting for his reply for more than 12 hours. I hope you understand where i am coming from. Nevertheless, i appreciate the team effort in getting back to me.
Hi! We understood you. Your ticket answered.
Hello team,
Can you look into my queries? Ticket #377778. There’s some issue regarding the mobile version of the themes.
Thanks
- added showing 3rd level megamenu items in mobile
Hello Seiko team,
I have submitted a request but i have yet to get a reply from you guys. Would you guys able to attend to my queries. It is quite urgent. Ticket no. 681477
Replied! Ticket was in order
Hi seiko team,
I have sent afew inquiries earlier today morning, can someone get back to me as i need to carry on editing the website. my ticket is 914154.
Looking forward to the reply
Hi! But this ticket answered. Check it please.
Hey all – per my question above from last week, after removing the “pre-built” home pages from the update – (without notifying users that updating would remove this option, leaving us with only the default index page) – you indicated there would be instructions in the documentation to allow us to reconstruct our home page(s) – as they were prior to the update. As of this writing – I don’t see where this has been done?
The only thing I see in the docs is this:
“ Our demo has in one store all home pages at the same time. Downloaded theme can has one home page. There no ability assign other home pages as simple pages like in demo. But we can discuss this bigstepscenter@gmail.com”
Is THIS your solution or workaround for those of us who used the theme - built a site - updated - only to find our previously designed home page is no longer available - and there are no instructions on how to remedy it?(and – you are STILL selling/listing all of the home pages on the theme sales page – which is 100% misleading to anyone buying the theme, predicated on that expectation)
We left you a really nice review (you are using it on the item description) but I’m not thrilled with the theme and quality of communication since – the changes made in your last update are a pretty big deal (totally changing the way content is displayed/managed and built in the shopify customizer/ecosystem) – and think you owe us a better explanation and workaround to recreate our site – than what you’ve offered thus far.
(we’ve actually had to remove Seiko from our store as a result)
Hi! I remember about your request. We want to do some revolutions in theme. You had old workable version 1.x Version 1.3-1.4 another version (revolution). We redesigned and rebuilt conceptions, but this update only destroyed different pre-defined configsets home pages from old versions of Seiko. Easy variant to use version older 1.3 But we want progress with theme..And In update 1.5 (still in progress) I am realizing choosing of different home pages in one click again.
I just love this theme! But after I paid for it I was so excited to set up and launch it, BOOM! the unexpected happen hits me… I have to sit there and create colors thumbs 100 1000 of them (that is a turn off). Then BOOM AGAIN! I have to retags all my thousands of products to add sizes, colors, even brands (which can easily found in the variants) I’m getting really mad at the developers after paying for this theme. YET BOOM AGAIN! at my product details page, the images are stretched beyond their size and look so ugly ( this can be fixed with smarter codes and testing on development side). while resizing the browser the images resize in a out of control ways and degrade badly. Can anyone help me surmount these issues please or do I have to hire another developer to fix this theme correctly?
Hi! About colors and tags. That is why we have opened online documentation. I’ve described how colorized products are working http://seiko-shopify.big-skins.com/manuals/#ColorizedProduct Easy way was use default variants images instead color pics (as option), but optimized solution to have own color pics (swatches) base. Red color pic, Yellow color pic. Shopify has not free extentions per/month for realizing such color swatches. We give free solution with theme and we not deceive customers (we show this info in free online documentation, first link in our intro). About tags – such history as with colors. I wrote in doc that our filter sidebar works as all bestsellers Shopify themes based on tags http://seiko-shopify.big-skins.com/manuals/#SetupSidebarFilter . It adds flexibility for Shopify. It’s a shame that you accuse me of those paragraphs, as I showed in the open online document that do not make other developers. About problem with product sizes – Yes, it we have to optimize. I like for such bug you have found and in wishlist. We note such bug in bugslist and apply fixed to clients ourselves.
First, I’m not accusing you at all! Let it be known that i’m switching from the very top best seller theme on themeforest . I’ve been looking at themes for 2 weeks none stop and nothing got my attention until Seiko was considered. But I feel like there are technical stuff that the none developer clients should not have to deal with giving the fact that all the datas already exist in the option e.g sizes/colors and others. I’ve been looking for ways to bypass this barrier and found this tutorial in the shopify docs https://help.shopify.com/themes/customization/showcase-products/add-color-swatches and i’m pulling my hair, why oh why these developer did not do that and leave me with the choice of just help the script when needed? I can close my eyes on the other stuff I’ve reported but I just cannot overcome this huve burden of creating color swatches for many thousands of items. I’m talking about creating the thumbs for the small colored images . I am not worrying, and don’t care so much about the color configurable feature thingy for now! I just want color swatches on the fly even if I have to pay a price for them…can anyone help a know- no- code me?
We will do option when when you will be able use instead of color pic variants images.
Hi,
Can you get the support team to get back to my queries. My ticket no. is 785413. Due to the timezone difference, i have only got afew hours to speak to the support team.
So can you guys help take a look into my ticket so that i can follow up with you guys the next day.
Thanks
Hi! Yes, you ticket first in order. We will help you in the morning.
Hi guys,
I have yet to receive any reply from you guys. Are you guys able to get back to me asap cause we are lagging behind our opening date. Thanks team!
Hi! Your ticket was solved few hours ago. Check it please.
Hello there. How do I update this theme to v1.40 without losing custom changes made to the theme? Also without having to reset everything – logo, colors, etc…
Thank you.
Hi! Shopify has no functionality for updating theme files without replacing theme files (custom changes related with theme will be destroyed). But we can send you diff files by mail . All our projects we keep in subversion systems. I’ve described how update themes with patches http://seiko-shopify.big-skins.com/manuals/#ThemeUpdate Really it is not very easy. We are honest to customers. If you can’t to do it I can give my developer time for this. But it is not free, my developer has own hour/rate. In such case our developer can update you customized theme without removing your changes, Ask this request by mail and we will discuss. We have already did such work with our seiko customized themes.
