8329 comments found.
Hello guys. You theme is perfect for me!. Just a question. When I create a Portfolio item with a video and I open this page, when I click on menu button (full page menu) the video appears over the menu. How can I solve this?
Hi PelayoAF,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
P.S: Ticksy service is having problems on their site for the moment, and we can’t do anything about it. Let’s hope that this problem will be fixed soon.
Kind regards,
—Ylli
Hello Laborator Team,
This is great theme, but a had some problem when tried to activated this product to import demo content.. They said, “This purchase code has been used in another domain!”. I knew this because i’ve activate this licence on my demo domain (http://putihitambrand.com), and now I don’t know how to revoke this domain from the licence, so I can install this theme licence on my Project Website. Thank’s for your help
Hi herizanzan,
License works for one product only and you can’t transfer licenses. You must purchase another license if you want to use product on another domain.
You can read License Activation Terms for more info.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hello Laborator,
I’m unable to register or log in with my Envato account on Ticksy to send a support ticket.
Hi Summy,
Ticksy service was on maintenance mode and it is working now because i se users creating new tickets.
Please try to create your tickets with the one of those options:
http://drops.laborator.co/5me8When you create the ticket please write your Wordpress credentials there and i will be able to assist you 
Kind regards,
—Ylli
Hi, I’m trying to send you a ticket via Ticksy but keep getting an error message. How can I edit the style of my buttons? I’ve tried doing custom CSS in my child theme, but it seems to be completely ignoring it. Specifically I want to change the font size, border radius and height of the buttons.
Hi growbeyond,
Please try to create your tickets with the one of those options:
http://drops.laborator.co/5me8When you create the ticket please write your Wordpress credentials there and i will be able to assist you
Kind regards,
—Ylli
Hi – when I connect my Envato account it’s now saying “Something went wrong when trying to connect to your Envato account. Please try again.” – this is really frustrating, as I need help.
Hi growbeyond,
I’m sorry for the problem but we handle support on the Ticksy service. They are having problems on their site for the moment, and we can’t do anything about it. Let’s hope that this problem will be fixed soon.
I can see that you have managed to post your ticket now. We will reply to the ticket soon.
Kind regards,
—Ylli
Hello Laborator,
Just bought the theme but I can’t activate the product (404 Error). Can’t access support to post a support ticket either (is ‘support.laborator.co’ down?)
Kind regards,
Warren
Hi Warren,
We use ticksy service to handle our themes support.
For the moment ticksy is on maintenance mode and should be back very soon. So please check back later and write the ticket there.
We’ll be happy to assist.
Kind Regards,
—Ylli
Ticksy is back online, but I can’t post a ticket without getting a ‘Sorry, an unknown error occurred.’
Hi warrenkoch,
Please try to create your tickets with the one of those options:
http://drops.laborator.co/5me8When you create the ticket please write your Wordpress credentials there and i will be able to assist you
Kind regards,
—Ylli
Hi guys – a few questions about the shop demo (full width shop).
1. Instead of opening up a new page when you click on a product, is there an option to have a lighbox pop up with product details?
2. Instead of the option to “add to cart” is there a way for me to customize the text to say “Buy on Amazon” and have the button click through to a product page on amazon? I’m essentially trying to re-create what canopy.co does, taking advantage of the Amazon Affiliates program and passing shoppers onto Amazon’s website for them to complete their purchase.
Thank you so much for your time!
Hi Wpro9,
1— This option is not available for the moment.
2— WooCommerce supports external products as you can see on this page http://demo.kaliumtheme.com/fashion/product/double-faced-coat/
And you basically can do this as you can see on this video http://drops.laborator.co/7G8O
Kind regards,
—Ylli
Short version: I cannot register my product (404 popup screen) and I cannot send a ticket to support as it says ‘No Products Purchased’.
Dear Laborator,
I recently purchased this theme (Kalium) from themeforest.net, for which I created an Envato account.
After installing the theme and most of the plugins via Wordpress (Advanced Custom Fields gives me a ‘Fatal Error’, is there a fix for that?), I got the cue to update Kalium. However, this is not possible until I register the product.
The problem: everytime I click the ‘Activate Product’ button, I get a popup saying ‘Error 404 – Not a valid product!’ Basically, I am unable to register my product at this point.
I looked at your article on License Activation (https://laborator.ticksy.com/article/9451/), but this has unfortunately not been any help for me.
Therefore, I tried to send a ticket via Laborator Support. After logging in, however, it says that I have ‘No Products Purchased’, which leaves me unable to send a ticket.
Hope to hear a response to these problem from you soon!
Thanks in advance.
Hi lennartoverkamp,
I can see that your username is created about 1 hour ago:
So please try to create your tickets with the one of those options
http://drops.laborator.co/5me8When you create the ticket please write your Wordpress credentials there and i will be able to assist you
Kind regards,
—Ylli
Thanks Ylli, the ticket system is now working and I sent you a ticket about the product registration error.
All the content on the homepage, and the slider…. are they part of an easy setup, or using Visual Compser only? I’ve often had issues with VC. Thanks.
Hi 79design,
This is how the Homepage of our Main demo is organized.
So the slider is made on the Revolution Slider and is called on Visual Composer to show on that page.
And the Portfolios are created from the Portfolios page but we have used Visual Composer to show portfolios on the homepage.
www.yourwebsite.com/portfolio is generated automatically as user creates projects.
Kind regards,
—Ylli
One of WP best themes I’ve ever seen!
Hi mhxion,
Thank you very much for your kind words. We really appreciate them
Happy Holidays from Laborator!
Kind regards,
—Ylli
Hi Laborator team,
I have some questions regarding to the theme.
1) Is it possible to display woocommerce shipping cart icon at the top area on the mobile screen through some CSS customization?
2) Does Kalium compatible with smooth scroll plugin and VC Ultimate addon plugin?
3) When is the sales end?
Hi kuanbc,
1— This option is on our to-do list and we will add this option on our next updates
2— We haven’t tested the first plugin, as for the VC Ultimate Addons plugin, we have seen some users using this plugin, so Kalium must support it.
3— We can’t give that information, but as the most of the great things, it will not happen forever
Kind regards,
—Ylli
Dear Laborator team,
First of all – thx for a great job on ver.2
But now I can’t set the video / audio post type on my personal blog. Can you please assist me and tell what am I doing wrong?
the link is: http://flaxy-oleksii.com/private-sandbox/ post pwd: Laboratorsupportthe first line of my post is vimeo link as in demo content (https://vimeo.com/97985512).
Thx a lot in advance
Hi OleksiiMalikov,
Thanks for your kind words
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi there, you promised for the v2 the header with centered logo… where is it? 
Hi piesse,
We have added too many new features on this update. Centered menu will come on the next updates of this release.
Kind regards,
—Ylli
Hi, I have a pre-sale question. Is it possible in your theme to achieve an effect of parallax elements, similar to this – http://notio.fuelthemes.net/home-parallax-elements? Thank you very much
Hi blessero,
Parallax can be achieved with the Visual Composer very easily. But the plugin don’t offer the exact parallax as you see on that site.
Kind regards,
—Ylli
Ok, thanks very much!
Hi blessero,
Glad to hear that. Happy Holidays!
Kind regards,
—Ylli
Hi, Is it possible to show only portfolio department thumbnails on portfolio page ? Thanks
Hi themelog,
Thanks for your interest on our theme.
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Kind regards,
—Ylli
I uploaded the photo of exactly what I wanted to do on the link below. You can look over there. https://s27.postimg.org/xyopa5bmb/furniture.jpg
Hi themelog,
Thanks for your reply. Maybe you can achieve that if you edit our theme or by using any plugin. But natively this is not possible.
Kind regards,
—Ylli
I’m getting this error while trying to install demo content pack https://www.dropbox.com/s/7p5qbn8mugs5zqm/upload-demo-content.png?dl=0
Hi PureWhites,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hello, Thanks. Already raised the ticket. Waiting for your reply.
Hi PureWhites,
Glad to hear that
We will continue conversation on our support system from now on.
Kind regards,
—Ylli
Hi, after updating theme I’ve got an error: Warning: Missing argument 4 for kalium_homepage_url_hash_fix(), called in /wp-includes/class-wp-hook.php on line 298 and defined in //wp-content/themes/airhelp/inc/laborator_filters.php on line 1169
Anyone has got that? Please Turn WP_DEBUG on TRUE
Hi marianah,
Please make sure that you are using Kalium 2.0.3.1 and this problem should be fixed.
P.S: We use comments section of the theme only for a pre-sale questions.
So if you need our support, please just write a ticket on our external support system and our support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
I do have 2.0.3.1 – but mind that the newest version is zipped inside the whole package. I still have the same error message anyway. You are short of 4th parameter – eg. depth=0
Hi marianah,
Please just write a ticket on our external support and be very specific on your question (with screenshots if you can) and we will assist you.
Kind regards,
—Ylli
Hi Guys, I have installed the Education theme from Kalium, it’s great and looks amazing! I have a question though about the homepage slider. I can seem to add any images to it. It has the text which changes, but I can’t add images to it, as per the live demo theme. Any ideas what I need to do to make this happen? Thanks.
Hi Psyfreak02,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Since the update: mobile menu won’t open on my site
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Thanks for your understanding.
Kind regards,
—Ylli
The new update to Kalium Version: 2.0.3.1 is not working correctly. My website (http://www.party0.org/) is not displaying correctly and the WP Admin bar is not even showing up when viewing my website while logged in. Please fix this issue!
In the meantime can you please provide me with a link to the previous version of Kalium 1.9 to my website is working?
My footer content is also not even displaying.
Hi ramseyaw,
This is not a theme problem, you just need to go to Users > Your Profile and then you will see Toolbar section, tick the Show Toolbar when viewing site and then click save.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Please send me a link to download Version 1.9 of Kalium!
Hi ramseyaw,
I can send you version 1.9.5.1 but not here. Because those are public comments.
Please send us your site URL and WP credentials on email?
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because Ticksy is our primary support forum. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
I’m trying to create a sticky footer menu. I set the .main-header to not be displayed and used a single image with some padding for the top.
.main-header {
display: none;
}
However, how can I set up a sticky footer menu? Even if you could point me in the right direction, that would be a big help. The site is http://jlpowersdesign.com/
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
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