Hi,

Thanks for your interest in purchasing our theme. Unfortunately the Gallery Module does not have that option. However the Portfolio has an option called LIGHT BOX gallery, where by when you click on an image in the portfolio grid, you can pop open a set of images you choose in the backend. Hope this helps. I have not come across a gallery solution, that opens a different image to that of the thumbnail. It seems counter intuitive.

Thanks, Swami

Hi,

We have introduced a new plugin called OSHINE MODULES where the old contact form shortcode now resides. You just need to translate this plugin, just like how you used to do the old page builder. We had to make it standards compliant and for future stability & scalability, that’s why the introduction of new plugin, in addition to Tatsu. With regards to the issue you are facing with the new builder, don’t worry, kindly mail the list to help@brandexponents.com and we will address all of them. In a lot of cases we found that not follow the instructions, server configurations and 3rd party plugins were the main cause of issues. We have been patching fixes and an update is due even tomorrow. So you will see things stabilizing shortly as the plugin gains more exposure and once these patches are available. We have been very pro-active and are aggressively fixing issues and adding features.

Thanks, Swami

hi, I have already translated this module but it does not change anything. It does not work.

Hi,

Kindly follow the instructions below the translate the text strings.

a. Install the Loco Translate plugin from the wordpress repository

b. Navigate to LOCO TRANSLATE -> PLUGINS panel from your wordpress admin area and select the plugin ( OSHINE MODULES in your case ) you want to translate.

c. In the Overview tab, click New Language.

d. Skip the template creation process

e. Choose your language & choose a location. We would recommend choosing Custom the location. Click on the Start Translating Button.

f. Choose the text strings you want to translate from the Source texts and Enter their translations.

g. Once you are done translating the strings you want, click on the Save button. You will see a confirmation stating that .po and .mo files were compiled.

Thanks, Swami

Hi,

Apologies for the inconveniences you are having, but I need to inspect your site to see what may be going wrong in your site. No one else has reported this issue and sounds unusual as Tatsu has been built to make things easier. Kindly send your wordpress admin url, ID and password to help@brandexponents.com .

Thanks, Swami

Hi Swami,

Meant to write sooner, but I solved the problem. It had to do with two caches in use: the one in Oshine options and W3 Total Cache.

I purged the W3 Total cache but the problem persisted. So I went into Oshine options, set the cache to “OFF”, saved the settings, then set cache to “ON” and saved the settings again. The problem was still there, so I went back to W3 Total Cache and purged that. Suddenly everything was working properly.

Still, the BUTTON module in TATSU is buggy. You can’t seem to drag and drop buttons to other rows or sections.

Other than that, starting to really love this update, Great work!

Hi,

I am glad clearing the cache resolved the issues for you. After clearing caches in the backend you should also usually clear your browsers cache for changes to take effect in your computer. We are not having issues dragging and dropping buttons in our test setups. Could you kindly share your wordpress admin access to help@brandexponents.com to inspect. Which browser are you using by the way ?

Thanks, Swami

Hi Marek,

If you are using the new Page builder Tatsu, or the last version of the old page builder, you will find a module named BUTTON GROUP. You can multiple buttons inside a button group and then use the alignment options in the Button group module to align all the buttons either to the left, center or right. Let me know if this helps or otherwise share your credentials to help@brandexponents.com and we will setup an example. Button Group is used extensively in our v27 demo – http://oshine.wpengine.com/v27/ to have multiple buttons aligned to the center.

Thanks, Swami

Hi,

I am glad you resolved your first issue. With regard to the second question, the text you are referring to is the Title of the Portfolio and Category of the Portfolio. You can change it by changing the title.

Thanks, Swami

Hi,

I still know where to change the “content” of the title, but I want to change the colour and the font of the “preview”text which is shown in the portfolio carousel.

Thanks, Miriam

Hi Miriam,

There isn’t an option in the backend to edit the fonts for this preview text. However you can use the following custom css snippet to change it to your liking.

.attachment-details-custom-slider {
    background: YOUR CODE CODE HERE;
    color: YOUR COLOR CODE HERE;
    font-family: YOUR FONT HERE;
    font-size: YOUR FONT SIZE HERE;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

Thanks, Swami

Hi,

Could you kindly share your wordpress admin url, ID and password so that we can investigate the issue. Another user had reported a similar issue and I think we have narrowed down the problem. It looks like some servers are stripping the trailing slash from the url, which is preventing our routers from working in the page builder which is a single page app. Let me check your site and see if its the same problem. We will have a solution soon.

Thanks, Swami

Thanks a lot for help. The site is running now.

I am glad we were able to assist

Hi,

You shouldn’t turn on the BE Page Builder while using Tatsu. To restrict the amount of the content you show in the Blog Archive page, please use the MORE TAG in the content editor / Tatsu. http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/read-more-link/

Anyways we are glad you found a plugin for your needs and I am sure others will find it useful.

Thanks, Swami

Hi Rene,

This sounds unusual. Could you kindly share your wordpress admin url, ID and password to help@brandexponents.com and I will check the issue. In the meanwhile could you kindly ensure that you are using Oshine Modules plugin and Tatsu version 1.0.1 ?

Thanks, Swami

Already responded to your email with a detailed answer. Unfortunately this is not possible. I will recommend you to continue to load fonts from google servers as it faster and gives you the benefit of a cdn.

Thanks, Swami

Hi,

I am glad you like our product. Kindly share the link to your site so that we can investigate the issue. Also in which version of iOS did you test ?

Thanks, Swami

The website is http://robertbillings.net

Thank you for taking a look.

Hi,

Kindly edit your home page in the Tatsu Page Builder, edit the first section, and set its top and bottom padding to 0. If it doesn’t even have SECTION, then simply save the page builder once. That will resolve your issue.

Thanks, Swami

Hi,

It is unfortunate that your site got hacked. Our themes & plugins are built to the highest standards and are reviewed thoroughly before being accepted in the marketplace. It is also reviewed everytime an update is made. Themes are run through Theme Check plugin during the review, which checks for all the best coding practices and our themes passes all the required checks. All outputted attributes in the markup are escaped to prevent XSS attacks. All ajax and rest api requests in our plugins are nonce validated to prevent unauthorized access. The slider plugins we have included with the theme are also the most popular ones in the code canyon marketplace and have also been reviewed. Instructions to update the premium plugins included with the theme are mentioned in our knowledgebase. I have sent a detailed response to your email about what all could cause security issues and how you can keep your site secure.

Thanks, Swami

Hi Eric,

We are glad the update went well for you. With regard to your two issues, I could replicate the menu issue in our test setups and we will fix the issue in our upcoming update. With regard to the parallax section, I couldn’t replicate it in my setup, however I believe it may be because of the content slider module you have there. I guess the height of the parallax section gets calculated before the content slider module loads. May I know why you have used a content slider module, given that you just have a single slide there ? You could simply have the image inside a text block and use padding for the section in order to create the necessary space and that should resolve the parallax problem for now. We will recreate the parallax setup with the content slider and if there is an issue we will fix that as well in our update.

Thanks, Swami

Hi,

The hover color option not working with the Gallery module is an issue we are already aware of and we will be issuing a fix as an update on monday. We were supposed to release it on friday, but unfortunately it got delayed. Appreciate your patience.

Thanks, Swami

Hi Rene,

Kindly use the following custom css to highlight the current page in a single page version as well.

.single-page-version #navigation .current_page_item a {
    color: #dd9933;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

Thanks, Swami

Hi Swami

i did as you adviced but it is still not working. Only two of the pages stay highlighted but the rest not.

Kind regards, René

Hi Rene,

I checked your site and you actually had the options panel cache turned on, which was why the css code wasn’t taking effect. Its working now. Please check.

Thanks, Swami

.

and concerning the blog right sidebar: - how to change font, font size and font color of widget title and content? - how to change the background color?

i added the following to the styles.css, but then you can’t click anmore: .blog #right-sidebar { font-family: “hans kendrick medium” !important; font-size: 14px !important; background: #f9f9f9 !important; }

Hi,

1. In the same Blog Settings section of the Options Panel, you can find a setting named “BLOG STYLE”, which needs to be set as Masonry.

2. You can try adding the follow attribute to the shortcode gutter_width = “40” and change the value there.

3. You don’t have to use css, kindly go to OSHINE OPTIONS -> TYPOGRAPHY SETTINGS -> CONTENT panel and set the font options for the Sidebar Widget Title and text there.

Thanks, Swami

Hi,

There was problem in version 1.0 in selective ngnix based php servers with older versions. Kindly update to Tatsu version 1.0.1 and then clear your browsers cache and try saving the page builder again. Clearing cache after updating to version 1.0.1, resolved the problem for a couple of others who had a similar issue. If the issue persists, please share your wordpress admin url, ID and password to help@brandexponents.com

Thanks, Swami

Ok got it didn’t see the upgrade instructions.

Hi,

Kindly share the link to your page where you have this problem and I will try to recreate this shortcode in our demo setups and check the issue. Its a woocommerce shortcode right ?

Thanks, Swami

Hy. yes it is a woocommerce shortcode. www.yczcreative.com

Hi,

This page doesn’t have the woocommerce shortcode. Could you please share your wordpress admin url, ID and password to help@brandexponents.com, so that we can add the shortcode and investigate ? Incase you copied the shortcode from woocommerce documentation, please ensure that the shortcode is not preformatted ( has ‘pre’ html tags around it ).

Thanks, Swami