23226 comments found.
Hi, i installed Porto on my and i get “internal Server Error” i already edited PHP.ini, and default-constants.php, its still have problem, ill appreciate if you help me out, and hey, i also sent you a ticket on the forum.
Hi,
Yes, we have received your ticket and will reply to your ticket soon as we solved your issue.
Thanks for contacting us.
Have a great day 
Request:
Could you plz add your theme to the WPML website as a Multilingual-Ready Themes, Compatible with WPML
its missing from there theme list.
https://wpml.org/documentation/theme-compatibility/?utm_source=WPML+users&utm_campaign=466af92872-wpml_choosing_theme&utm_medium=email&utm_term=0_1690db64e3-466af92872-91764389Hi,
Thank you very much for the suggestion. I will forward this request to the theme author they will definitely love this request.
Thanks
Have a great day
hey i am trying to install the main demo . .and its be stuck on processing menu for the last 30+ minutes
Hi,
We have already replied to your ticket, please Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/11880
Thanks
Hi. I’m trying to translate into Spanish but I can not. My WordPress is in Spanish, so I already see everything in Spanish. But:
1. there is no consistency in the terms “you” and “you”. They are mixed. So I want to unify the customer deal in just one of them.
2. The “Search …” and “All Categories” texts of the search form located in the header are not translated.
I have tried with different Spanish: es_ES, es_MX, etc. But none apply.
I deleted the cache but that’s not it, because when I switch to English or another language it changes immediately.
Hi,
If you want to translate this search word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
If you are not able to do that then please give us WP admin and FTP login details of your site and hosting through our support system so we will do it for you.
Thanks
love this theme. just purchased it. But the GOOGLE map doesn’t work on the contact page? please help. it says ” Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Hi,
First of all thanks for using and liking the Porto theme.
Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.
API key is: AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU
Thanks
Hi,
Please follow up ticket ID 11798 in your support system. The problem I have can not be solved properly by your support team. and this is waste my time. please check in advance
Hi,
Yes, we have received your ticket reply. We will respond your ticket soon and solve your issue on urgent basis.
Thanks
yes, thank u sir,
Hi! Is it possible to change size of chart icon and meny icon in mobile mode? Regards
Hi,
Sorry I did not understand which Icons you are talking about.
Can you please send me the screenshot and your site URL?
Thanks
Hi,
I’m wondering if you have a roadmap for your development open for us to see like other best seller themes has ex: Avada , X the theme and so on?
Would be nice to have a community forum for porto too like Avada , X the theme and other has.
i think it would be a good way to interact with your clients and see what they would like to get as features in the long run in porto.
Adding a vote option for features for porto would also be nice to have it could help with which features ppl need 1st.
Got to say that it made me thinking 2-5 times more befor geting porto as i did not see thos community option available for this theme. I sure im not the only one.
I got to say im still worry about the future development of porto as we as clients don’t seem to know where this theme will be going with features or if we have a say in what we need as the development goes on.
This is just Feed Back!
Hi,
First of all thanks for using the Porto theme and your positive feedback
We are working on the community forum for Porto. Until then, you can share your feature request here on the comment page and as well as use the support system. We will forward your feature request to our Development department so that they can consider for future updates.
Have a great day!
Thank you
Hi,
How can we hide the Sidebar Menu on the Blog & Post Archives, Blog and Single Post ? If header type is like 1, 4, 13, 14
this section are missing a way to tern it off i think.
Hi,
Please enable the option Show Main Menu in Sidebar only on Home from Appearance >> Theme Options >> Menu
Thanks
Hello,
I’m using this theme: http://www.newsmartwave.net/wordpress/porto/digital-agency/ with the standard header. And my website is www.smallseedconsulting.com
On my contact page, if you fill it out and submit it, it doesn’t work. It just says “there was an error trying to send your message. Please try again later.”
I’m trying to find out why it isn’t working and ensure that the message would be forwarded to the appropriate e-mail address (info@smallseedconsulting.com)
Hi,
I think you have not added the email information in the contact form. Please go to Contact >> Contact Form >> Edit the contact form which you are using on the contact page >> Click the Email Tab and fill the all required fields then it will work for you.
If you are not able to do that then please contact us through our support system with your site details we will set it for you.
Thanks
I have a porto logo in my main menu bar on the left hand side. How do I remove it?
Hi,
Can you please tell us which header type you are using and please share your site URL then we will tell you the solution.
Thanks
Hello,
I’m using this theme: http://www.newsmartwave.net/wordpress/porto/digital-agency/ with the standard header. And my website is www.smallseedconsulting.com Also, how do I update the social media links in the header? I’ve been able to update the ones in the footer but can’t find the header links.
Thanks.
Hi,
First of all thanks for using the Porto theme.
Please go to Appearance >> Theme Options >> Header >> Social Links >> Edit the social link what you want.
http://prntscr.com/dpzm81Thanks
Thanks but how do I remove the porto logo?
You can remove the logo from Appearance >> Theme Options >> General >> Logo, Icon.
Thanks
After updating the theme; The Porto Concept and Porto Map do not extend 100% of the screen. Any ideas? The live version is fine on PHP 4.5 but on my localhost it’s running 5.6. Any ideas?
Can you please contact us through our support system so we will check and solve the issue for you.
Thanks
Love the theme but what I absolutely miss is a share button via WhatsApp
Please go to Appearance >> Theme Option >> Header >> Social Icons and enable the Whatsapp then please go to Appearance >> Theme Option >>Skin >> Custom CSS and this CSS and click Save changes:
a.share-whatsapp, .share-links a{ display:inline-block !important; }
Thanks
Hi, thank you very much
Hi,
Most Welcome
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
1- I can’t use google map, it says “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
2- when I try to write my email in Mailpot or send a message by Contact form 7 is shows error
Hi,
Can you please contact us through our support system so we will solve your both issues.
Thanks
hi, after the latest update i was using the SHOP 2 template and the middle section grid got moved to the left it is not full width anymore.
Hi,
I think you have only updated the theme, not the theme required plugins. Please go to Porto >> Plugins >> Update all plugins. Then check your site after removing the browser cache.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
hi, I already did that and the grid section still the same. Should I import the template again? Without losing the pages? thx
Hi,
No, you can not import the template again without losing the pages and old settings. Can you please share your site URL and screenshot of the issue then we are able to give you the proper solution.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. After the support extension please contact us through our support system if your issue will not solve so we will solve it for you after debugging your site and theme.
Thanks
I realized that with the new update the width of the whole site shrunk a bit…. Where can I manage the width of the whole site? thanks
please check ticket, I purchased support extension. thx
Thanks for purchasing the support extension.
Can you please tell us the ticket number?
Thanks
11905
Ok, thank you. We will check and solve it for you.
Thanks and must appreciate your patience.
Hello, is it possible to have left AND right sidebars ? Merci.
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that, this is not possible in the theme at this time.
Thanks
Hi. I’m having trouble with price display. I installed a demo version with Demo and it looks all good. But when I install the store clean, without demos, at the time of publishing products prices are smaller: 11 pts. Prices look small everywhere, on the store page, in the store categories, in the home, etc. In the only place where it looks good, it is on the individual product page.
http://subefotos.com/ver/?65c8a7677577634022a8952ab77fe4f5o.pngNota: Creo que el plugin de Yith “YithWooCommerce Role Based Prices” es el que hace esto.
I already asked the plugin’s author for support and I have solved it, thanks.
Hi,
Sounds Great your issue has been solved.
Thanks for contacting us.
Have a great day
hello i can Purchase your theme please tell me your Theme is AMP Supprted ??
Hi,
First of all thanks for showing interest in the Porto theme.
We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us.
Thanks
hello i have a error to my web site www.celulandia.com.mx is NO SCROLL DONW or UP . I update yesterday please HELP
Hi,
At our end, your site is working absolutely fine and perfect. I think it’s your cache issue. Please remove your browser cache and cookies then check your site or check your site on other computer or laptop, I hope you will not find any issue.
Thanks
How to improve SEO for my website, if you have guidance, tutorials would be better, actually I don’t know anything about the SEO in wordpress, or how to improve it….
thanksHi,
First of all thanks for using the Porto theme.
For the SEO please read this article: http://www.viperchill.com/wordpress-seo/ I hope all this information helpful for you.Thanks
