8329 comments found.
I have strange behavior, fresh install of wordpress and theme with imported university style and only your necessary plugins but its painfully slow now. Please see here: http://mus.org.rs
Hi Ivapix,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Update: i have this error repeating in error log [11-Jan-2017 02:03:08 UTC] PHP Warning: Error while sending QUERY packet. PID=24497 in /home/muzejusd/public_html/wp-includes/wp-db.php on line 1877
Hi Ivapix,
I can see that you have wrote on our support forum. We will continue the conversation there from now on.
Kind regards,
—Ylli
Hi, I’m facing a problem with the blogger demo. I’ve installed it but wasn’t it supposed to look like the demo? My sidebar is larger and my blog posts have tiny featured images on the left, instead of the big centered one on top. Also, is it possible to have the logo header fully extended and exclude those menu lines on the top right?
Awesome theme thanks. We activated the theme on domain, we would like to deactivate it from this domain and change it to another domain due to rebranding reasons. We deactivated the theme from the first domain but at the moment of the activation on the new one it says that it’s already active. How can I change the licence to another domain ? Thanks
Hi viraldisordersrl,
I will remove the license activation for your current site now so you can later activate the other site, please try after an hour.
Kind Regards,
Art
Great It worked thank you !
You’re welcome!
I’ve just extended my support, but when i try to submit a ticket with Ticksy i get a box stating that my purchase code isn’t valid. Can you help me with this?
Hi lkbirk,
Please use one of the methods below: http://drops.laborator.co/5me8
It should work for you because it’s working for other users.
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this.
Thanks!
Kind regards,
—Ylli
Thanks – it works now!
Hi lkbirk,
Glad to hear that 
Kind regards,
—Ylli
Hi,
I need to open a support ticket on laborator.ticksy.com, but when I try to submit, I get this error message:
That purchase code doesn’t seem to be valid.
I have bought the theme some days ago and can also provide the purchase code if necessary.
Please give some advise how to solve this problem.
BR Johannes
Hi Johannes,
Please use one of the methods below: http://drops.laborator.co/5me8
It should work for you because it’s working for other users.
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this.
Thanks!
Kind regards,
—Ylli
Now it works, but I have not changed anything. I think the problem was somehow connected to a login error when trying to login via envato…
Hi koeli,
Glad to hear that
We will continue conversation on the support page from now on.
Kind regards,
—Ylli
Hello,
Do you have support for japanese characters (hiragana, katakana and kanji)?
Best regards
Hi sai1234,
If WordPress supports these characters then of course the theme will, you will have to find a specific font supported only for these kind of characters.
Kind Regards,
Art
Hi Laborator! Thanks for awesome theme. I have just one question at this point and I haven’t found an answer here. I have three categories – Design, Fonts and Photography and I would like to have by default only Design selected – on my homepage and on my portfolio page. How can I achieve that?
Thanks. Jan Charvat http://jancharvat.czHi Jan,
Unfortunately this is not possible yet, as we announced in our other tickets we will work on this and include it as soon as we can.
Kind Regards,
Art
after upgrade, theme option can not open. can not change anything.
can not use visual composer, can not use slide revolution… most thing not work…
please help!
Hi leonluo,
Can you please open the console and take a screenshot of the errors you see there?
This way we can help you.
Kind regards,
Arlind
Hi Guys, i’m interested in buying the Kalium theme and using the freelance demo. Is it possible to link portfolio thumbnails to external projects? And can i use a header images? Best regards, Gino
Hi Gino,
You can link portfolio items to external links, as there is an area which you can enter a link for that.
I couldn’t understand your second question, can you be more specific?
Kind Regards,
Art
HI Laborator, after last update i have small problem with theme primary color. I using my accent color for links et. and after last update my color was changed and now on my website showing just your default color scheme.
Can you help me?
Thanks a lot, Marek
Hi Marek,
Can you try to re-save changes in the Skin and let us know if it’s working.
Kind Regards,
Art
I try this step, but nothing changed.
With kind regards, Marek
Hi Marek,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi Laborator,
I found the problem and than I fix it. The my own accent color not working, when I started to use a WP Super Cache plugin. When is this plugin disabled, everything working
Thank you,
Marek
Hi Marek,
Glad to hear that it’s working now
Have a great weekend!
Best Regards,
Art
Hi Laborator, I am thinking buying your theme again for the new demo content minimal shop for a client but I have some questions:
-Can I change the link underline hover effect by blink one?
-As I already had the theme I installed to show it to my boss but I get an error with the Advanced custom fields when I activate it saying this:
“Fatal error: Cannot redeclare get_field() (previously declared in /home/affluenz/public_html/wp-content/themes/kalium/inc/laborator_functions.php:179) in /home/affluenz/public_html/wp-content/plugins/advanced-custom-fields/core/api.php on line 225”
It´s fixable right? It´s the only plugin it´s giving me problems…
Thanks a lot Juan
http://imgur.com/a/zA4bXHi Juan,
1— I don’t know exactly what kind of the underline effect you want, but I think that you can edit that with CSS to have your desired effect.
2— As for your problem please read this article https://laborator.ticksy.com/article/9429/
P.S: If you need our support please just write a ticket on our external support system because the theme comments section is only for pre-sale questions.
Kind regards,
—Ylli
Having the same problem as Elliotpaine – I’ve submitted several tickets but today getting that the purchase code is wrong. Can you please have a look at that?
Hi blessero,
I can see that you have added two tickets 12 and 8 hours before.
We will continue conversation about your tickets on our support forum.
Kind regards,
—Ylli
I did indeed but then was unable to send another one. Hopefully it will work fine now. Thanks for getting back Ylli.
Hi blessero,
Glad to hear that
Kind regards,
—Ylli
Hi, guys. Great work!
I have a few questions regarding your theme:
1. How can I change the font size for portfolio item title and categories under Masonry Media Grid?
2. I’m using Loco Translate as recommended, but can’t find the string to “No more portfolio items to show”. Can you help me with that?
3. Also, is there any way that allows me to set a designated number of lines on the contact form?
Thank you!
Plus,
4. When using the Columned Portfolio Item, the sticky description shows up too close to the browser top edge. How can I set this spacing and potentially have it vertically centered?
Hi antonata,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
I try to log in, but the same error keeps popping: “Something went wrong when trying to connect to your Envato account. Please try again.”
Ok, I logged in. Thank you
Hi antonata,
Glad to hear that
We will reply to your ticket soon because we reply to tickets one-by-one based on the time of that ticket.
Kind regards,
—Ylli
Hi guys. Happy new year to you.
I’m struggling to post a ticket. (We have posted many times before.) Today it says purchase code isn’t valid. I have 4 licenses with 10 months remaining. Could you advise? Thank you
Hi Elliot,
Can you please try to post your ticket again?
Please use one of the methods below: http://drops.laborator.co/5me8
It should work for you because it’s working for other users.
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this.
Kind regards,
—Ylli
Hi, Ylli. Thanks for this beautiful theme.
I purchased it and set up my website a few years before. And recently i found an e-mali about update. I tried to update as you posted on youtube. But it doesn’t download anything. Just nothing happen.
Moreover, in my portfolio item, the order of pictures are mixed up. Some pictures were disappeared…Is there any solution for this or should I create each items again?
my web address is www.dia-log.org When you have a time, please take a look. Thank you so much!
Hi there,
The easiest way to update our themes is if you use Envato Market plugin. Your theme version is very very old so you don’t have this plugin installed.
To install the plugin please download it by pressing this link Envato Market.
Then go to your Wordpress dashboard > Plugins > Add new to install the plugin and activate it.
When you do this, to update the theme just follow this little procedure http://drops.laborator.co/pLFH
After you update the theme, to update the plugins to the latest version that we support, just go to Appearance > Install Plugins and update them.
If you use LayerSlider plugin but can’t update it, please just go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins again, you now can update and activate this plugin again.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Missing argument 4 for kalium_homepage_url_hash_fix() in /home/littleto/public_html/wp-content/themes/kalium/inc/laborator_filters.php on line 1169
Im getting this error after the update – The CMS is working but the website will not load.
I have the latest version 2.0.3.1
Hi littletoller,
We will respond to this ticket soon on our support forum.
Kind regards,
—Ylli
Thanks Ylli
Hi littletoller,
Glad to hear that
P.S: Next time if you need our help please renew your support subscription and and we’ll be happy to assist.
Kind regards,
—Ylli
I have now renewed my support for 12 months.
This issue still isn’t fix
My site is very slow and im still getting the error
Missing argument 4 for kalium_homepage_url_hash_fix() in /home/littleto/public_html/wp-content/themes/kalium/inc/laborator_filters.php on line 1169
Thanks
Hi littletoller,
Please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
How do you change full screen menu font? Its not taking.
never mind I CSS’d it in…And is there only 1 hover effect option on the Nav menu? I have fullscreen and just see the underline effect.
Hi agent8,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Prepurchase question: I have to create a store with just 7 products, I would like to know if its possible to present the 7 like large banners in the homepage with your theme. Thank you very much, Consuelo
Hi Thedigitalsalad,
Do you have any sketch or blueprint how you think the banners would be, I need to know how you want these banners will be approximately.
Kind Regards,
Art
I cant seem to find any alignment options for buttons or auto text. I tried to add the css to the body in custom CSS but nothing happens. Do you guys plan on adding justification options to this theme?
There isnt any alignment options on anything?? It shouldn’t be that hard and it should just be an easy option on visual composer settings…
Hi agent8,
The problem is that there are two types of buttons in the Visual Composer, if you use the Button which we built then you will have no alignment options, while there is also the native Visual Composer button shortcode which has more options and is free to align.
In the upcoming updates we’re planning to remove our button and move to VC’s button element.
Kind Regards,
Art
Ok, what about alignment of auto-text and other elements? I really love most of the features…
Hi agent8,
In Kalium 2 we have worked on some core settings while on 2.1 we are planning to work on the aesthetics of the theme, and we started working on a whole new main demo which will be the biggest demo and a new refresh for Kalium, this means we will make these buttons to be aligned and also other elements, I can’t say now what will be included in this update but as I said all the Visual Composer elements will be more rich with options.
Kind Regards,
Art
Do you have a date set on that?
Hi agent8,
I’m sorry but we don’t have an exact ETA for that.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi, yesterday I post a ticket on the forum but unfortunately no answer yet. I think you guys have holidays. For now I put my website in maintenance mode because of this problem. In short, maybe other users have the same problem, is that after installing the new update of the main theme my child theme is messing up the main theme and when I activate the child theme I get al kinds of errors and the site turns out to so slow it’s not workable anymore.
Furthermore I want to update the theme to the latest version is 2.0.3.1 but it says it’s not activated but I did activated it. I managed to update it to the 2.0.3 version.
I just renewed my support for 6 months.
Kind regards, Jeff
Hi Jeff,
Sorry but our support was limited because of the new year.
I just checked for any ticket by your username and found 3 old tickets by your username as you can see on this screenshot.
There wasn’t any new ticket, so please post a new ticket and we will answer you.
Kind regards,
—Ylli
I placed a new ticket 2 days ago. TICKET #1003044 Also the old ticket (which you guys can’t see) is still there.
Hi Jeff,
I just checked this again, we cannot find any ticket related to this user, is it possible you have posted with another user registered in our support system?
Kind Regards,
Art
You were not able to look and find it with the the ticket number? To make sure I just changed my name to jterstege same I use here. On my profile and the ticket support system I was using my full name.
Bu the way you could also see my old 3 tickets so what happened. The fourth ticket is also at the same place but it is a private ticket. If you still can’t see it would you be so kind to send me an e-mail so I can reply on that one with my question otherwise it takes too long.
Hi there,
Finally found it, sorry for the inconvenience but it was something wrong with our support system, see the video below:
http://drops.laborator.co/Bjm2Kind Regards,
Art
Oke. Hope you can figure out the problem
Hi Jeff,
We will continue conversation on the support page from now on.
Kind regards,
—Ylli
Hi, any idea when your able to look at the new ticket? Because something was wrong with the support system I have no idea if you get an alert when I post something new
Hi jterstege,
We have a lot of tickets and we reply to all the tickets one-by one.
We reply to all the tickets that clients add on our support system. So please be more patient and if you can, please don’t write us on our comments section too.
Thank you for your understanding.
Kind regards,
—Ylli
I understand Illy but the only way to get answers on mails is this comments section. The thing is that my ticket wasn’t read for almost a week because of a problem with your ticket service. My site is offline for more than a week now so yes i’m really patient.
Hi jterstege,
Ok then. We have replied to your tickets. If you have any other problems on the future please just write us on our support page.
Thank you!
Kind regards,
—Ylli
Thank you guys. It works now. Really happy with such a support team.
Hi jterstege,
We’re always glad to hear that from our clients
Enjoy Kalium!
Kind regards,
—Ylli
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