7855 comments found.
Hello Swami,
Since the recent update I am now seeing the page titles and navigation on all my pages. These were never there before. How do I remove them?
Apologies for the inconvenience caused, but it looks like you have updated the theme to version 5.0, but you have not followed all the steps involved in the migration. Kindly ensure you have followed all the steps in the knowledgebase article here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/
Oshine 5.0 is a major update where we have discontinued the BE Page Builder ( which you need to deactivate once you convert the posts & pages to tatsu ) and introduced a new front end page builder. https://www.youtube.com/watch?v=8z4FSMLtWoQ
All your issues will be resolved once you follow all the required steps mentioned in the knowledgebase. Let us know if you require further assistance.
Thanks, Swami
Hello!
I’m struggling with the same problem others have raised, and I accept your explanation that this is not the plugin’s fault. However, I did not have this problem with PB and I have it with Tatsu (which I think as an idea is nice, by the way, if I could use it), so I hope you will be able to help.
In essence, I can’t save anything – Unable to Save! message.
1. All my plugins are updated (1.0.1) 2. I cleared my cashe 3. I don’t have a plugin named WORDFENCE 4. My website is using Wordpress (4.7.1) and I have no idea about its cashing system. I also don’t know how to update my website in the staging area. I am not sure what that is. Would you be able to advise please?
Alternatively, would you be able to advise how I could reverse to an earlier version of Oshine, as I really need to be able to make updates?
Much appreciated!
Hi Angie,
Kindly share your wordpress admin url, ID and password and I will investigate the issue at the earliest. Have you tried disabling 3rd party plugins ? Which server are you hosted with ?
Thanks, Swami
Thank you, but I only managed to save my page 2 or 3 times, and it’s back ‘unable to save’ again… I will send you another email.
Responded to your email.
Thanks, Swami
Hi,
I display blog archive using page builder’s “RECENT – BLOG POSTS MASONRY STYLE” . I am uploading photos of Square,sometimes thumbnail is not square. When it is replaced with another picture it will be displayed in square.
It does not improve even if I edit and upload the original photo to square. Please tell us the conceivable causes for that.
*
Oshine Options>Blog Settings>Blog Masonry Style Settings
Blog Column : Four Column Blog Grid Style : Wrapped Blog Gutter Style : No Margin on edges Blog Pagination Style : Normal Blog Gutter Width : 30
Hi,
Kindly share your website url, ID and password to help@brandexponents.com to investigate the issue.
Thanks, Swami
My site has this trouble again.Could you help me?
Hi,
Kindly share your website url, ID and password to help@brandexponents.com to investigate the issue.
I also notice that your Support pack has expired. Kindly renew the same to avail further theme related support.
Thanks, Swami
Hi When a telephone number is clicked on there is a message appear to stop the call being made. ‘This website has been blocked from automatically starting a call’
How do I remove this message. Thanks
Hi,
This looks like a browser issue ( security feature ) and not a theme issue. For reference kindly check this article. https://origin-discussions-us.apple.com/thread/7738347?start=0&tstart=0
Thanks, Swami
Ok, thanks. Can you please supply the link again as this one does not work.
Here it is again: http://origin-discussions-us.apple.com/thread/7738347?start=0&tstart=0
The first link in google when you search with your error message.
Thanks, Swami
Hi guys! First, great theme. However, I’m having trouble with showing the cart widget in the header menu. It is set in the Oshin options-> Header widgets but it doesn’t show up at all (but the others do). I’m using the theme in a multisite environment, coulda that has something to do with it?
Thanks 
And another issue I’m having is that after updating to version 5.0 with the Tatsu editor, my google maps doesn’t show up, and I do have a API key and it was working before the update. The weirdest thing is that if I click edit with Tatsu, when the page opens with the editor, then the map is shown (without changing anything). In there I have an error in the console that says “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.” However, even if I comment some lines from the theme so it’s only included once and that error disappears, it still doesn’t work
Thanks!
Hi,
Multisite will not cause such issues. Our 27 demos are part of a multisite network Do you by chance have the BE Page Builder active ? I guess so. After migrating to Tatsu you need to deactivate the Be Page Builder plugin. Having it active along with Tatsu will cause a conflict, such as having the google maps api included twice in the page. It could have also overwritten the cart icon in the header preventing it from working. If this is not the case, I would require your website url to investigate.
Thanks, Swami
Hi Swami,
Thanks for your reply, the map issue is now fixed together with other weird things that I had because of the 2 plugins. However, the cart widget is still not showing. The site is this: https://canoes.recoil.dk/ . Right now it’s set up that in the right side of the menu is supposed to be shown the car widget.
Thanks!
Hi,
Could you please share your wordpress admin url, ID and password to help@brandexponents.com so that I can investigate the issue with the cart icon. Its working in our test sites as well as other sites using this feature, so I would have to investigate to identify the problem.
Thanks, Swami
Okay, I’ve just sent you the proper information
Hi guys! First, great theme. However, I’m having trouble with showing the cart widget in the header menu. It is set in the Oshin options-> Header widgets but it doesn’t show up at all (but the others do). I’m using the theme in a multisite environment, coulda that has something to do with it?
Thanks
Hallo i would buy this theme bui i need an information. With V6 Agency demo i can set on home page the numbers and dimension of each box ? thanks
Hi,
Thank you for your interest in purchasing the theme. The size of the Thumbnails in the Portfolio Grid is defined by the default aspect ratio that is set in the theme which is 1.6. You do have option to modify this and thereby the dimension of the images can be modified. However, this will apply on all the images in the grid and you cannot have different sizes for each of the thumbnail in the grid. Alternatively, you have option to set certain thumbnail sizes to “double width” or “double height” in order to achieve this. This option is showcased in this page in our demo – http://oshine.wpengine.com/portfolio-full-width/
Thanks, Swami
Hi! How can I get a container to go full width. And I enter the re slider short code in a text block in the middle of my page but it isnt showing up? Thanks
Hi,
1. To get the container to occupy the full width, you need to set the option “Full Width Row” in the respective ROW’s setting panel.
2. Kindly paste the slider’s shortcode in the module named “SHORTCODE MODULES” .
NOTE – The instructions are appropriate to the latest version of THEME and TATSU page builder.
Thanks, Swami
This update has really made my life difficult…everything worked beautifully before! I still can’t save with Tatsu (set Wordfence to learning mode, no change). Have to make changes in Page Editor for anything to show up right. Converted all pages to Tatsu, and that at least got rid of the breadcrumbs, but gallery spacing is all messed up still.
Is there a timeframe for an update that will work?
Hi,
Kindly share your wordpress admin url, ID and password to help@brandexponents.com and we will investigate your issue. Did you try deactivating the wordfence plugin, and try making changes. If it worked, then the problem can be narrowed down to it. It is common for wordfence to blacklist ajax requests and you need to whitelist genuine requests. It does so when you put it learning mode and whitelists the requests automatically once it finds out to be genuine. Please note that it is the plugin that is causing the issue and has to learn what genuine requests are and ones that are malicious, not the other way around. You can’t blame us for it. They have an option where you can manually whitelist the requests as well. We can try to do this for you, if this is actually the problem.
Thanks, Swami
How do I receive item support? I renewed and can find no form or way to contact you other than this discussion area. The support link is inactive for me.
OK, guess I’ll ask the question here. It appears the logo no longer shrinks to fit within the browser for mobile. How may I fix this issue. I’m not on 5.0 yet.
Thank you for the quick reply. Figured out the issue myself.
We are glad you figured it out. To receive support please contact us via this link: https://themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/9545812/support We are available on all weekdays and only for critical issues on weekends. We usually respond to tickets within 24 hrs on weekdays, but can take upto 48 hrs depending on the number of requests we receive on a particular day.
Thanks, Swami
Hi,
Breadcrumbs and the page title are now visible on my pages (default template) after the update. If I turn on Tatsu, my content is gone. So that’s no option. How can I remove this without losing my content I built with the page builder.
chloerice.nl/about and chloerice.nl/contact
Apologies for the inconvenience caused, but it looks like you have updated the theme to version 5.0, but you have not followed all the steps involved in the migration. Kindly ensure you have followed all the steps in the knowledgebase article here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/
Oshine 5.0 is a major update where we have discontinued the BE Page Builder ( which you need to deactivate after converting your posts & pages to tatsu using the BE TO TATSU converter plugin ) and introduced a new front end page builder.
All your issues will be resolved once you follow all the required steps mentioned in the knowledgebase. Let us know if you require further assistance in which case, share your wordpress admin url, ID and password to help@brandexponents.com .
By the way it also looks like your 6 month free support period has expired. Kindly renew it by purchasing a support extension.
Thanks, Swami
Hy I’ve created a new portfolio, added Portfolio Images, i’ve set a featured image, but the images won’t show up on the page. Just the text. Any idea why ? THanks
Hi,
Just too clarify how Portfolios work – The featured image that you upload will appear in the Portfolio Grid, and the images that you upload in the PORTFOLIO OPTIONS metabox will appear in the respective internal portfolio pages. Does the issue occur in the Portfolio Grid, or the Internal Portfolio Page in your site? If you could give me the link to this page, i will be able to help you with the fix.
Thanks, Swami
Hi. The Portfolio Grid shows the Featured Image. But the Internal Portfolio Page doesn’t show the images. Here is a portfolio link page. There should be like 13 images inside. http://www.yczcreative.com/portfolio/themed-parties-2/
Figured it out! Thanks !
Hello,
On my homepage (www.cultivateandco.com) I have a gallery and it’s suppose to have the 9 photos in 3 columns but it shows as two columns. When I change it to 4 columns it shows correctly as 4 columns. Please advise.
Hi,
I just tested the home page in a 13” screen and the number of portfolio columns seem to appear correctly i.e in 3 columns. Please see the screenshot of the section here – https://cl.ly/0t1R242G2n2R . Kindly ensure that your browser zoom is set to 100% and not more or less. Do let me know if the issue occurs in any other specific screen size or device.
Thanks, Swami
Hi I have created a very basic site based on your theme and having a problem the google map showing. Everything seems correct at the google end but the map is not displaying correctly. Can you please give me some guidance.
http://www.employmentgp.co.uk/contact-us/Thanks Leon
I have resolved this issue
Hi, the update from Oshine 4 to 5 has completely broken our Mailchimp newsletter sign-ups.
Here is a page with the new “Newsletter” module native to Tatsu: http://www.ideafoundry.org/science/accelerator/
When you put in an email and press submit, it just refreshes the page. Nothing happens, no feedback. And I can see from Mailchimp that I haven’t been subscribed. I have made sure to fill in the API key and list ID fields obtained from Mailchimp.
Here is a page with the old Mailchimp-provided code (i.e., raw HTML given to me by Mailchimp): http://www.ideafoundry.org/social/accelerator/
I don’t understand why this doesn’t work. It’s just regular HTML, but it’s getting displayed as gibberish, whereas before it worked fine.
Hi,
We were able to replicate this issue in our test site as well. Looks like a bug. We will issue a patch as an update to the OSHINE MODULES plugin as soon as possible. Most probably by Wednesday.
Thanks, Swami
Hi,
We are still experiencing this problem and there hasn’t been any update to the theme that I can see. Are you still planning to issue the update?
Thanks
Hi,
kindly share your wordpress admin url, ID and password to help@brandexponents.com, mentioning this issue and we will do a hot fix directly on your site at the earliest.
Thanks, Swami
Hi there, I have had my client on your theme for a few years a go and have kept up to date. Unfortunately, the support ran out and I have a bug to report.
I just updated to the latest version with Tatsu. Everything seems to be working fine BUT the Mailchimp signup form on the homepage. The button doesn’t even click down when I enter my email address. This is a widget used from your BE Page Builder. I have another mailchimp plugin installed to subscribe on checkout BUT I deactivated it and the signup form on the homepage still doesn’t work. Is there anyway you can help me without use having to pay for support again as this is a BUG. Cheers and thank you in advance.
Website: http://yapespaints.com/
Hi,
We were able to replicate this issue in our test site as well. We will issue a patch as an update to the OSHINE MODULES plugin, this week, probably by wednesday.
Thanks, Swami
Thank you. I haven’t seen an update available yet but I will keep my eye out.
We couldn’t release the update on wednesday as we have had other things to address. We expect the update to be available coming monday or tuesday. If not we will provide a hot fix for your issue.
Thanks, Swami
Hello. This is a great theme and my client loves it; however, she has a very sharp eye and has noticed the masonry style gallery is cutting off a few pixels from the images displayed in the 3rd column—on the right side. The only reason this is noticeable is because there is a black outline around the images, which is actually part of the image in the jpg file. Indeed, this is very subtle but my client is very demanding. The website gallery can be viewed at www.allenmatthewsphotography.com Is there any way to correct this? Thank you in advance.
Figured out a work-around: increased the gutter size from 10px to 15px and the problem went away.
Hi, I just updated to the new version and all is fine other than my blog page. On the main page there are no images and when I click into a blog the image is there but the content isn’t
Hi,
After updating to the new version, kindly follow all the instructions in this knowledgebase article here: http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/ . This is a one time process. That should resolve your issues and if it still persists, kindly share your wordpress admin url, ID and password to investigate immediately.
Thanks, Swami
Hi,
I have a problem with Unable to Save! error message when I tried to save edited page inside Tatsu builder.
1. Stage site made on one test server, theme updated to 5.0.1 with Oshine Module 5.0.1 and Tatsu 5.0.1. Converted all pages to new version went well and I can working on site (add/edit pages with Tatsu Builder) without a problem.
After my client migrated site to his server all existing pages cant be edited anymore (Unable to Save! error).
Some facts:
- On source server PHP is 5.6 and on destination server PHP is 5.5.9
- For migration used “WP Engine Automated Migration” plugin
- Strange thing is that I can create new pages on migrated site and edit/save inside Tatsu builder without Save issue. So that error happen only for already created pages.
Could you tell me how resolve this issue? We will using this theme for a set of similar sites so need to fix this asap and can continue.
2. I am confusing about date and all new stuff version. I am using theme 5.0.1 from Dec 28 2016, but now last version shows as from Jan 3rd 2017 (still include same files as one from Dec).
3. What about new version for Oshine Module and Tatsu (1.0.2). I see that update in plugins but that versions dont included in last version of theme (5.0.1). Are they a part of some futured theme update? What you fixed with that new versions of plugins? Cant find any description.
4. Please update Change Log part on theme page with all new updates. Last one is for 4.6.1
Regards
Hi,
With regard to your issues,
1. I guess you are hosted with WP ENGINE and The issue is a problem with wpengine’s caching system. Caching disrupts Nonce, a security feature that is used while processing ajax requests. This was confirmed by their tech support and my request has been forwarded to a senior technical person there. While I am waiting for a response to sort out this issue, as per their advice please move a copy your site to the staging area, where caching is turned off by default and you would be able to save your changes there. Once you finish your site / changes in the Staging area, you can move it back to your live site. I will revert back to you as soon as we get more clarity from wpengine.
2. We release auto updates for included plugins, which can be directly updated from the backend. This is when the theme itself doesn’t have an update and plugin has some important patches that needed a fix.
3 & 4. Change Log has been updated in the item details page.
Let us know if you need anything else, in which case, write to help@brandexponents.com and we will be able to assist better.
Thanks, Swami
Hi,
Thanks for fast response. I will tell to the client.
One thing still confusing me. I can create new page on site which is hosted on WPEngine and edit later/save with Tatsu without issue. That error came only when editing already created pages on stage site.
How WPEngine cache plugin make issue only for already created pages and not for new ones?
Regards
One more question: Is theme works on PHP 7?
Thanks for updated change logs. Only you still need to update Current version above it
Hi Kim,
When you create a new page, a cache for that page doesn’t exist, but existing pages are cached, while something like nonce should be freshly generated each time. Nonces are very important for security. It is ironical that wpengine recommends the uses of Nonces for security in their own blogs – https://wpengine.com/blog/brad-williams-on-secure-wordpress-development/ It does not mean that your site with wpengine is insecure. We validate nonce while saving the post using tatsu, but since they have a unique caching layer that doesn’t respect a nocache header or constant like other caching plugins, the validation always fails and we end up not performing the save operation. Their current recommendation is to move the site to the STAGING area, where there is no cache and then move it over to the live site once you are done making the changes. Or you can turn off caching in your live site until you are ready to deploy your site. Unfortunately this is an issue related to the hosting environment and we are awaiting a more graceful solution from them.
Thanks, Swami
When we ran a compatibility check with PHP 7 using this plugin – https://wpengine.com/blog/php-7-compatibility-checker-plugin our theme and all the plugins except Master Slider seem to be compatible with PHP 7. We still have to do run time checks though.
Thanks, Swami
Any update on the issues with TATSU issues… Not being able to save. FYI, i am running Version 1.0.2 of TATSU and Version: 5.0.1 of Oshine.
Hi,
Apologies for the inconvenience caused. Upon inspecting sites recently we found that the save issue occurred because of two reasons and neither were related to our plugin.
1. Firstly it was found that some of the users were using an older version of PHP and this was causing a problem. We issued a patch in 1.0.1 is resolve this. If you are updating to the new version of Tatsu from 1.0 then kindly clear your browser cache and try again. 2. The firewall of a security plugin named WORDFENCE is blocking the Ajax requests, which is known to generate false positives. This can be resolved by setting its firewall in LEARNING MODE. This way it will automatically learn and whitelist Tatsu’s request. You can also manually whitelist our requests.
Disable any 3rd party plugins you may have to see if they are creating a conflict.
If neither of these solutions work for you, kindly share your Wordpress admin access to help@brandexponents.com and we will investigate the problem.
Thanks, Swami
