Hi omiomiomi! We see that you have an open ticket and that you both rate as “Good, I’m satisfied” and both you confirm the problem was fixed on Sunday 20:58. If you have another issue just open a dedicated ticket and support team will back to you soon!

Hi Bunjit75 and thank you for interest!
Yes you can modify the color for single element in the Post view, there is a Single Block tab where you have all the customisations options available for single thumbnails modification:
https://support.undsgn.com/hc/en-us/articles/213456869
You can see more at this video too: https://support.undsgn.com/hc/en-us/articles/213460029-Posts-Media-Gallery
The options are available for portfolio, blog, products and page thumbnails as well and you have lot of options from positions, text size, animations etc: https://support.undsgn.com/hc/en-us/articles/213456849
Let us know if you need more infos!

Thank you! I solved the problem with the Memory Limit, but I still have the problem with the product names.

Is also the Max Input Vars respected? https://support.undsgn.com/hc/en-us/articles/213459869

I can’t see that information on the welcome screen of the theme. I do not have any errors right now. The thing is that when I load the demo content the item title is good, and the only change that I made was the logo, after that, the product name dissapear.

Hi JeroenDebruyne and thank you for interest!
No sorry unfortunately this is not possible with the actual version, thank you anyway for suggestion!
Let us know if you need more infos!

Hi kirstenv! If you are sure you are not trying to install the main folder from ThemeForest that is 200mb (the theme is inside and it’s named uncode.zip) and you have this issue is because your host is offering you very low value for the max upload, read this: https://support.undsgn.com/hc/en-us/articles/214006185
Ask them to give you normal values and in case you need dedicated support is offered only in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi Allanr101, do you mean to have a portfolio on the image area?

Hello Sorry If I am not making myself clear. As you can see from the examples they have a split screen portfolio section. One side contains the links to the portfolio items and the images on the right are the featured images to each of the projects. Can this be done?

No sorry you cannot create this effect, you can create the layout but not the images changes on links hover.

Hi theowp and sorry fro delay! Yes this will be added with next theme update, you can read more here about plugins and plugins update timing: https://support.undsgn.com/hc/en-us/articles/213454629
Let us know if you need more infos!

never mind, you don’t… I have seen your reply to same question

Hi vegapanama and thank you for confirm!

Hi NoahGuy, you can use WPML (best option) or qTranslate: https://support.undsgn.com/hc/en-us/articles/214003905

Hi fhdkjsahfkdj and sorry for delay! I have replied your ticket right now on the Help Center.

Hi marciswelby and sorry for delay!

You just forgot the step 7 of the installation procedure: https://support.undsgn.com/hc/en-us/articles/214000625
If you need dedicated support is offered only in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi visualmobile and sorry for delay!
I’m sorry but it’s not easy to suggest you all the inverse steps. Can you please open a ticket in our Help Center and ask if we can send you again the shortcode for this page? When you have opened the ticket you can also notify me here so I give you priority. You can also delete the page and the import Single Layouts so you re-install only this page with the original demo contents, this is pretty easy.
This is the Help Center: https://support.undsgn.com/hc

Real time design tools one is the video

Yes you can use video but in the specific Metro layout you can only display a poster image instead of the video. I hope this make sense, only the metro layout use a replacement image.

thanks

I will do. Will let you know.

Dan

His reply was:

Thank you, honestly no, it isn’t, and yes, colors and style are very similar, I admit it. But as many other themes here, I think. I hope Mood offers something different as well, like parallax blocks, fixed footer, unconventional layout… of course if you see a simple grid blog or a parallax shop, it is very hard create something different with a similar style.

Thank you for the question however. Manuel

It is the Photo Portfolio page of yours that is identical to one of his demos.

Hi danbowenphotography and thank you for report!
This is the drawback of being a trend-setter in ThemeForest top chart. We all known what Uncode offers customer more compared to other themes that just try to emulate the success.

Hi Shingerey sorry for delay and thank you for report! This is the classic WordPress menu created with the widgets, it’s something similar the small list of links you have in this sidebar: https://undsgn.com/uncode/blog/blog-boxed-sidebar/

Hi Poklos sorry for delay and thank you for interest!
1. Yes you can create one page websites too, please check this demo: https://undsgn.com/uncode/homepages/creative-artist/
Here you find more hints about this: https://support.undsgn.com/hc/en-us/articles/214006065
2. Yes you can use videos on portfolio pages, ex:
https://undsgn.com/uncode/portfolio/centered-slides/
https://undsgn.com/uncode/works/portfolio-full-width-video/ <bfr>Let us know if you need more infos!

Hi zakoops and sorry for delay!
I paste you too the consideration I have addressed to “robinsonkrusoe” message. I only want to highlight that the old support forum is still accessible here and you can search in the database as well or connect your account if you need to retrieve a possible list of your tickets

“Please note that when you buy a theme from ThemeForest you have 6 or 12 months of support included based on your package option. When the support expired you’ll receive lifetime theme updates but you are not able to open dedicated tickets for support specific question.
Our old support forum was active for years and also users with expired support were able to send us support tickets. The problem was that to many users take advantage of this. We had users that with a single purchase have created dozen of Uncode websites and asked support for all of them. You can understand that this was not sustainable anymore for our team.
With the new support platform, that is directly connected with Envato, only users with valid support period can contact us directly.
Please note that this is the Envato support policy for all the themes you buy here and as top author we had to adapt to the official policy from Envato that is the customer own interest first (I think all customers that have a valid support or have renew the support must be supported in a reasonable short time and this is not possible if support is offered also to expired support customers). At the same the small fee for the support renew is a contribution for the theme development. Sorry but no marketplace offer you lifetime support, in most marketplace you pay an annual fee and the ThemeForest offer is anyway the best on the market.
Since we take care of our customers anyway we have introduced a public page in our Help Center where we publish the known bugs and the fix: https://support.undsgn.com/hc/en-us/articles/214092169
Moreover in next update we’ll introduce the patch tool, this mean any customers will receive a notification when a new possible new bug is discovered and there will be the possibility to install the fix directly. Sincerely don’t know who we can support better also users with support expired.”

I would like to have a feedback from you, thank you!

Hi,

Thank you for such an elaborate answer!

We bought uncode last June, familiarized with it for a couple of weeks, and then had other projects. Only recently did we return to it for serious work, with the caveat of support period already expired.

But that’s OK as it’s according to established rules.

We do perfectly understand the burden of answering the many requests that a popular theme like uncode involves. And we’re quite OK with the fact that such support cannot freely extend for life, as it is not financially sustainable.

The only point we underline is that public tickets should be left open to uncode purchasers who have not renewed their support period. As they cannot make requests, they cannot represent any load or charge for your support team. But maybe that’s an infrastructure imposed by Envato.

For sure, we support the idea or concept of a patch tool.

Nevertheless, we want uncode to remain popular as this is the only way to ensure that our long term website, a rather big one, will remain updated and free of trouble. For that, we are prepared to pay for extended support and for ongoing theme development.

Thanks again for your help!

Hi zakoops and thank you for feedback!
You can still access the old support forum if you have an account here: https://undsgn.com/support/ The new support platform is based on a private tickets system, most of users requested us to have private support and this is why we choose this option that is the same used by all top authors here. I perfectly understood the benefit of a forum but as told all known bugs are reported with a fix and from next update there will be an automatic patch tool too.
Thank you also to agree with the benefit of support if you take care your WordPress ongoing project. We’ll update on the new Help Center if you have any requests.

Hi robinsonkrusoe and sorry for delay!
Please note that when you buy a theme from ThemeForest you have 6 or 12 months of support included based on your package option. When the support expired you’ll receive lifetime theme updates but you are not able to open dedicated tickets for support specific question.
Our old support forum was active for years and also users with expired support were able to send us support tickets. The problem was that to many users take advantage of this. We had users that with a single purchase have created dozen of Uncode websites and asked support for all of them. You can understand that this was not sustainable anymore for our team.
With the new support platform, that is directly connected with Envato, only users with valid support period can contact us directly.
Please note that this is the Envato support policy for all the themes you buy here and as top author we had to adapt to the official policy from Envato that is the customer own interest first (I think all customers that have a valid support or have renew the support must be supported in a reasonable short time and this is not possible if support is offered also to expired support customers). At the same the small fee for the support renew is a contribution for the theme development. Sorry but no marketplace offer you lifetime support, in most marketplace you pay an annual fee and the ThemeForest offer is anyway the best on the market.
Since we take care of our customers anyway we have introduced a public page in our Help Center where we publish the known bugs and the fix: https://support.undsgn.com/hc/en-us/articles/214092169
Moreover in next update we’ll introduce the patch tool, this mean any customers will receive a notification when a new possible new bug is discovered and there will be the possibility to install the fix directly. Sincerely don’t know who we can support better also users with support expired.
I would like to have a feedback from you, thank you!

Hello. I never complained about a limited support time, or questioned wether there exists one or not and why. Also I never complained about bugs or that you can’t have unlimited support tickets. So I am not sure where 90% of this reply is coming from. The only thing I am adressing is that you are not able to READ the forums anymore. You are making all this value information that already exists inavailabe instead of just simply make the accounts, that ran out of support time, unable to create new tickets or reply to existing threats. Which is a shame, because – like said – 90% of my problems where solved by reading other peoples questions and given solutions, without creating a ticket or post on my own. Without this I am sometimes stuck for hours, before I can figure out what the f*ck is going wrong.

Hi robinsonkrusoe, you can still access the old support forum if you have an account here: https://undsgn.com/support/
The new support platform is based on a private tickets system, most of users requested us to have private support and this is why we choose this option that is the same used by all top authors here. I perfectly understood the benefit of a forum but as told all known bugs are reported with a fix and from next update there will be an automatic patch tool too.

Hi CrossLeaf and sorry for delay!
I’m sorry but really not understand the request, do you need to modify the header of the page. In case please note that headers are external to pages and are connected via the Page Options > tab Header: https://support.undsgn.com/hc/en-us/articles/213459649
If when you open then the Content Block with the header you have only code please follow the step 7 here to enable the Page Builder: https://support.undsgn.com/hc/en-us/articles/214000625
If anyway you need support is offered only in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Can you please send us a private message from the form yo have here? https://themeforest.net/user/undsgn

done

As promised, I am back with an update. UnCode support did provide the solutions to my issues which didn’t require having to log in to the ticket system. All worked so I’m back in business and happy with the theme. The only feedback I have is for Uncode to incorporate the solution to the issues in the next version of the theme rather than asking the buyers to reinstall some plugins and files. The easier you make it for your customers, the less time you have to spend answering support tickets.

But all in all, I’m happy with the theme and I think it rocks!