Hello Mika,

Since it is 500 error, it is probably server related. Check with your host if there is some error inside error log file. Before that you can try standard debugging procedure like updating everything theme and plugins to latest versions, and also to try to disable all 3rd party plugins one by one and to test every time. Also, our support can check this on your end if you submit a ticket at https://qode.ticksy.com

Qode

Hello,

We are only selling WordPress themes, and we don’t have html versions, sorry

Qode

Hi, I am just saying that using the theme with vertical split screen, on the left side I have a vertical menu. If I try to style the fonts in Qode>Fonts>Header&Menu>2nd Level Wide Menu, nothing happens. Do I have to submit a ticket for this?

Solved now! It’s ok.

Thanks for update,

Glad to hear that you managed to fix this by yourself.

Qode

Hello,

Ticket is assigned to one of our agent, and it will be answered immediately. Sorry for the delay, but we are handling a lot of tickets lately.

Qode

Hi,

We understand that your are busy with the tickets. Can our ticket be answered today? #1064179

Cheers

Hi again Sammy,

Ticket is already answered. Please check it again https://qode.ticksy.com/ticket/1064179

Qode

Hello,

Thanks for submitting a ticket. Please send us the ticket ID so we can assign it to one of our support agents.

Qode

1068868

Hi again,

We have found your ticket by searching through support. Agent well be assigned to it but please provide WordPress admin access in your ticket in a PRIVATE reply as we instructed you previously.

Qode

Hello,

Support agent has been informed, and your ticket will be answered as soon as possible.​

Qode

Hi Galia,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.

Qode

Hello,

Thanks for submitting a ticket. We will assign it to one of our agents, and they will reply to you as soon as possible.

Qode

Hi,

Please update theme and Visual Composer to latest versions. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Qode

Hello Juan,

Edit your home page which contain slider and edit slider shortcode and remove height value https://www.screencast.com/t/yfviubEVmH and slider will become full height.

Regarding your second question, please try to explain it a bit.

Thanks, Qode

Thnks for your answer!

01________________________________________

I tried with : [qode_slider slider=’home-slider’ auto_start=’true’ animation_type=’slide’ slide_animation=’6000’ responsive_height=’yes’ anchor=’home’ show_navigation_arrows=’yes’]

and with:

[qode_slider slider=’home-slider’ auto_start=’true’ animation_type=’slide’ slide_animation=’6000’ anchor=’home’ show_navigation_arrows=’yes’]

But the problem persists ( look http://doyouvisitbuenosaires.com.nutria.avnam.net/capturas/00.jpg )

02________________________________________

Thnks in advance !

Juan.

Hello Juan,

Please submit a ticket at https://qode.ticksy.com and provide WordPress admin access in your ticket and our support will check this on your end.

Qode

Hello,

Please follow instructions from this article https://qode.ticksy.com/article/9535/

Qode

Thank you very much, I was able to solve it thanks to the article!

Regards!

You’re welcome.

Hello,

Some posts are created by using Visual Composer element, but VC is disabled for posts by default but you can enable it from VC options – see screenshot please https://www.screencast.com/t/7Y1mUIKmbCH

Qode

Hello there,

And thanks for the interest in our theme.

When transitions are turned on, header and footer are not reloaded, only content get reloaded, so if you need to integrate audio player which will work when you navigate trough you website make sure to place audio player script or call to audio files within header.php or footer.php.

Qode

Hi,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.

Qode

Hello,

Please try again to delete revslider folder, wait for about 5 minutes, and then try to install it again. If you continue to experience this problem, then you can try to unpack revslider installation, and to upload its content manually over FTP inside wp-content/plugins/revslider folder, or simply submit a ticket to our support at https://qode.ticksy.com/ and provide WordPress and FTP admin access in your ticket and they will assist you with this.

Qode

Hello,

Please check instructions regarding import in our documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/​ . Also, try to increase PHP directives like below and try demo import again:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

If you continue to have problems with import, please submit a ticket at https://qode.ticksy.com/ and provide WordPress admin access in your ticket, specify which demo content do you want to be imported, and our support will try to import demo content for you.

Qode

It doesnt run.

Hi again,

Please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access as suggested previously and they will try to import demo content for you. Also specify which demo content needs to be imported.

Qode

Hi there,

If your per page options needs to be different from general options (Qode options) then you have to do this manually every time, but you can use some duplicator plugin in order to clone one of existing posts. You can try with this plugin for example https://wordpress.org/plugins/duplicate-post/

Qode

Hello,

We will inform our support right away.

Qode

Great, thank you!

You’re welcome.

Hello there,

You don’t have to purchase plugins separately because we will include new versions trough theme update. We bought extended license for these plugins (Visual Composer, Layer Slider and Slider Revolution), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.

You can ignore messages about activation these plugins, you have/get inside Plugin settings.​

Qode

Hello,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.

Qode