8688 comments found.
Hi
Still no reply to my support ticket from 4 days ago, not very good support!
There is a bug when I try to upload demo content the page shows Related Posts.
Can we get this sorted ASAP.
Thanks
Hi ShankDesign! Sorry for this! We’ll alert soon the support agent that have assigned your ticket.
Hi ShankDesign! I have now fixed your problem. Sorry for the unacceptable delay with our agent.
Hey!
I’m trying to update my WP site to PHP7 with SiteGround, but I’m getting some error messages when I run SG Optimizer PHP Config.
Any help you could give would be really appreciated!
Hi WilliamvanB! We don’t have any similar reports in our support Help Center and most of users are now days using PHP 7 (also our demo is running on PHP 7). Most of these messages are warnings not errors, have you contacted your host and ask more informations? I think they can help you fine tune the Optimizer PHP Config that is native of their server/setup.
ps: can you please remove the format of the message? It’s a bit “explosive”. Let us know, thank you!
Thanks for your speedy response. I’ll contact my host.
You can modify from here: http://undsgn.d.pr/yY1x/3Ptbn8a8 Otherwise don’t worry. Let us know about SG.
Hi! Any update from the SG part?
Hi, i have a pre-purchase question, when you will update the theme?? its for compatibility to wp updates, please im very interested
Hi graphikaweb and thank you for interest! 
Pretty soon, we are literally working around the clock to publish the new update in the next few weeks. Please note that the actual version of Uncode is perfectly compatible with the actual WordPress version. Let us know if you need more infos!
is there a way to have a preloader before the main content? for instance, if i want a logo to display before the main site content appears. Thanks!
Hi brianshumway!
Sorry this is not an option, Uncode focus on speed first, preloader looks a bit out of date and are used to hide layout artefacts during the page loading (these artefact not happen in Uncode). Anyway if you are interested you can send us a feature suggestion: https://support.undsgn.com/hc/en-us/articles/213714949
Let us know!
Is version 1.4.2 compatible with WordPress 4.7.3? Thanks!
Hi DarkHalf and sorry for delay! We have tested and everything was fine! Moreover we don’t have received any reports for possible compatibility issues.
Awesome! Thanks!
Thank you for confirm!
Hi Could you please help me, I’m struggling with the one scroll page menu system. (parallax) I’m using creative artist page as a reference. I would like to do a custom menu. I followed the steps to create the menu. The menu is create and displayed. on the page. Done. Now I would like to link the pages section to this menu. I created custom link url (#customlink) and link text name. (customlink)
I’m not able to find the option in extra with the slug reference. I have totally different options. I’m not able to find the option where to rename the row I created neither. I have checked the options following uncode documentation. Am I doing things wrong?
Hi timkh! Don’t worry this is really simple, the odd part is that you don’t see the Extra options and so it’s not easy to help just in words. Please drop a few lines in our Help Center so we can access privately and support the solution! Thank you!
https://support.undsgn.com/hc
Thanks for your help It’s working now
Thank you for confirm! 
For masonry style page with about 120 pictures, what method do i use?
i did: New site > load “media gallery” module by visual composer
This gives me no control for rearanging pictures, sometimes i can do, most times the module does not load. it is very slow loading on the website, no server problem.
Hi nixso and sorry for delay! 120 pictures is really great load of pictures for a single web page. Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Thanxs for reply, no answer from support team. If i can enable lazy load, it would not be that hard, right?
Support team replies tickets in order received (and in Europe is also late night), they’ll back to you as soon our offices reopen. Lazy load is not an option for Media Gallery sorry. This is an option of the Posts module, we are one of the most flexible themes but in the limits of what we show in the demos. Anyway let’s check on the Help Center what the possible problem (probably related to the huge numbers of images).
Thanx, got help!
Hello
I wanted to ask if current version (1.4.2), supports php 7.1.3. I am asking because pagination seems to be broken with that particular version. Query param to the second page looks like this ”?%”. What is more strange, when I click on that broken link, collection remains on first page (despite loading animation). And then query params to 2nd page looks like this: ”?%&upage=2” and actually works. Any ideas?
Hi! Have you fixed the problem with the color palette? You rated very bad our theme but the problem was not related to the update. Do you need we check for you? Actually no users report any problems with PHP 7.1.3 version and not seems related. Have you enabled pretty permalinks? Please send a private message from our profile page as suggested so we can check.
Yeah, that review… I wish discard it, if I could, as it was a bit unfair. I was really pissed off Yep color palette is finally working – problem related to caching. Could we keep discussion here? In that case any other people having problem with that, could benefit from your suggestions.
Pagination works pretty well on 5.6.30-fpm. Only on version listed above, there is problem. I can use them interchangeably, since I host it all on Docker.
Second question, your demo at https://undsgn.com/uncode/category/lifestyle/page/2/ use other format of pagination. Is it possible to use ”/page/2” format instead of ”?upage=2”, as it has better indexing scoring?
Thanks Damian
Hi Damian! Yes I thought about a simple cache issue too (yes it’s not possible remove the rate but you can change with another rate at any time, this is very appreciated). Please send us a private message so we can check the problem, actually no user reported any issue and it’s not easy debug just in words, contact us here and we’ll check for you: https://themeforest.net/user/undsgn
Hi,
I was wondering if the theme support job board plugins? I need to integrate this, and it turns out some themes do not support these plugins. It concerns a plugin similar to https://wpjobmanager.com/ or https://nl.wordpress.org/plugins/job-manager/.
Look forward to hearing from you.
Hi and thank you for interest! Please send a private message from the form you have here so we can check for you: https://themeforest.net/user/undsgn
Hello, do you have passepartout option?
Hi emanuelezenoni and thank you for interest!
What you need exactly with passepartout option? For what layout or element?
Thanks for the quick reply. Some themes have an option “passepartout” to create a frame around the site. Eg goo.gl/OXdyiY
Ok, check this demo: https://undsgn.com/uncode/homepages/creative-studio/
You can test to any layout, please open the tool and select the Frame option: http://undsgn.d.pr/fO22/2bf28UPI
OMG. It was so banal! Many thanks.
Thank you for confirm! Let us know if you need more infos!
The frame size is customizable?
You have a few presets: http://undsgn.d.pr/ZdZq/3PIhsbJk
Can I have the category archive (eg. https://undsgn.com/uncode/category/lifestyle/) with another layout (metro)?
You can style the categories pages as you need, Uncode is one of the few themes with complete controls over categories layout, please read more here: https://support.undsgn.com/hc/articles/213459549 or check the video tutorial: https://support.undsgn.com/hc/articles/214006505
How do I enabled the left sidebar for classic studio? The bar is shown on the top instead.
Hi yongquanben! In the Theme Options > Menu you can set the menu layouts: https://support.undsgn.com/hc/en-us/articles/214001905
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi, can you help me with a bug on my website? I appilcated the effect “open in lightbox” to some media element (pictures) but the effect doesn’t function. How can I solve? The website is: http://www.stenal.it/appspa/
Thanks!
Hi appspa! Please open a ticket and we’ll check both the issues, don’t worry!
ok thank you
Hi, can you suggest me a plugin to insert private area where visitors, after an automatic registration, can download private files? I’ve just tried two plugins, WP Customer Area and WordPress Download Manager, but thet were in conflict whit theme. Thanks!
website: http://www.stenal.it/appspa/
Hi appspa! Can you please open a private ticket so we can have a look for you? If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
ok thank you
Hello,
ithere was some issue with your support ticket, it’s already working. Just ignore this comment, it cannot be deleted
Hi MotionRunner and thank you for confirm!
ps: I have read your previous request and I cannot see the problem on your site, anyway we’ll check on the support Help Center so everything is private.
Yes, i’ve already solve that – the checkbox “Remove Menu Content Padding” was not set to “ON”. It’s working now, thank you and sorry for the support ticket, just close it
Thank you for confirm! Pretty odd this was not inherit from demo contents, we’ll check for the upcoming update.
every time I save changes in themes options it says 404 error, I don’t know what to do I already read everything. Thanks
Hi Floranti! I can only think some odd problem with your server/host, this is one of the Envato top sellers and so it’s severely tested and trusted by 19.000+ users. Anyway don’t worry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Please open a ticket and notify the ticket ID so we’ll check asap. Thank you!
https://support.undsgn.com/hc
Hello, no updates in last five months. Any updates on the future versions? Thank you.
Ciao Riccardo! How is going? There is not a promise with our customers about possible update timing… there are top sellers theme that update just 2 or 1 time year while other update frequently trying to get more sales. In the last months we focus most on team building (we think it’s really important) and so we are a bit in delay on our schedule. Anyway don’t worry we are quite ready with the new update. As beta tester you’ll receive the new theme next weeks!
Soooooo…. I would like to create a slider with buttons on it; however, i am faced with another problem with this theme. I apparently need to activate slider revolution. How am i supposed to do this when i have been supplied with no activation code? (It says its not activated) Also says i don’t have the premium version…
Hi mharr175! Please note that none of the Uncode demos uses the Slider Revolution, all the demos are based on the native Content Block slider. If you want to use the native slider and you don’t see the Page Builder in the Content Block please check the step 7 of the installation procedure: https://support.undsgn.com/hc/articles/214000625
If you instead want to use the Slider Revolution you don’t need any activation code, more infos here: https://support.undsgn.com/hc/articles/213454629
If you need dedicated support is offered in our Help Center (Monday-Friday), there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
before purchase sale: where i can put shortcode to add something to main menu?
Hi rofaiel and thank you for interest!
Can you please be a bit more specific? What you need to create?
Is it possible to have multiple sidebars?
Hi brianshumway! Yes you can create as many sidebars you need: https://support.undsgn.com/hc/en-us/articles/214002345
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi, the plugins are saying that I don’t have the authorization to install. I’m on a test site. I cannot move forward until I have the essential plugins installed and activated (obviously). Thanks. Was hoping to work on the weekend. Do you not have support on weekends?
Hi andreazehnder! What you mean that plugins says that you have not authorization to install? What is the exact message? Anyway you can install plugins via the traditional WordPress procedure. Please unzip the uncode.zip, you find the plugins inside the folder “uncode/core/plugins_activation/plugins/...”. Simply upload them via the normal WordPress plugin installation screen. Support team works from monday to friday, anyway in case open a ticket and notify: https://support.undsgn.com/hc/en-us
It’s lovely, isn’t it? http://doorcountymom.wpengine.com/
I will try to reinstall the plugins. However, the error message said Unauthorized.
Here is the error message for most of the plugins:
Downloading install package from https://doorcountymom.wpengine.com/wp-content/themes/uncode/core/plugins_activation/plugins/uncode-js_composer.zip…
Download failed. Unauthorized
TGMPA v2.6.1 Return to Required Plugins Installer
PS Thank you for responding. I did open a ticket and uploaded the screenshots.
THAT WORKED!!! T H A N K – Y O U ! ! I really really appreciate you helping me on a weekend. Thank you so so much. You are amazing!
Hi andreazehnder, sorry for delay and thank you for confirm! Anyway it’s pretty odd you have this problem and it’s related to some server restrictions, if you see something else odd let us know!
