8686 comments found.
HI do you video that can show me how to use and navigate your theme ?
Hi ckadver! What you mean exactly? Have you opened a ticket in our Help Center as suggested? Please note that there is a qualified support team at your disposal (this tiny wall is not used for support). Please drop a few lines and we care to support any solutions you need! Thank you! 
https://support.undsgn.com/hc
Having major issues with the /portfolio/ slug getting hijacked and redirecting the page to Archive Portfolio. Changing themes and moving back to Uncode works until Uncode Theme Options are saved and then it’s completely reset. Never had any issues until recently and it’s a massive problem.
Also, what happened to the forum support? Not enjoying this new closed system – was a huge help having open dialogue with the staff and other users, as well as all the historical documentation of resolutions.
Hi Vextris! We are sorry but it’s not easy to understand without a check, no users report this issue (you can also verify some random site from the showcase), so we need to check your installation details. Have you modified the portfolio slug http://undsgn.d.pr/AbEU/3aXGSYWu or have you some extra plugins / server side redirections?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! https://support.undsgn.com/hc
The old support forum was closed according to the ThemeForest terms and now the login to support is managed by Envato .When you buy an item you have 6 or 12 months of support included based on your plan (http://undsgn.d.pr/sqBJ/2HrJTsUB). You cannot expect to have lifetime support, this is not sustainable both for authors both for the marketplace. If you are not happy with this you should complaint to Envato (not authors that are forced to respect the marketplace policy), or simply extend your support period.
Will continue to run some troubleshooting on my end but nothing has been modified short of a few aesthetic plugins – even with deactivation of all plugins I’m still getting the same issue. No redirects referenced in the htaccess.
I feel you misinterpreted my statement about the support – I’m aware of the new process and a paid support plan seems somewhat reasonable; the exception being that several developers (myself included) have been contributing in debugging, testing and resolving quite a few of the problems in Uncode amongst ourselves – and would thoroughly love to continue doing so as we want to see this theme succeed. The forum provided that platform for communication with the team.
Regardless, my question was in reference specifically to the forum from before. I feel having an open forum for public discussion and historical documentation of Uncode, in conjunction with the paid dedicated support, is still extremely reasonable. It’s regrettable that Envato (or Undsgn?) would cripple the support options of such an amazing product with these types of constraints.
Hi Vextris, please open a support request as suggested since it’s not possible to debug in words if we don’t have any other similar reports. If there is an odd issue that happen only for you we need to check installation details.
Most of users just want private support and it’s not sustainable make support open for all the customers, also for support we have great expense. Private support is the same you have for any other big products (from the first top 30 + themes or premium plugin no one offers public open support, please have a check).
Again. An open forum does not mean open product support from undsgn. Maybe you’re not understanding. Either way, please stop skewing my intent. It was not a complaint. It was a simple question followed by open and honest feedback – not only as a user, but as a fellow developer and someone who is currently giving you sales from my recommendations to my own clients. Take it or leave it, it’s your business.
After 20 years in this industry I don’t need to be sold on the concept of the support of a product behind a pay-wall. Public forums have never killed a product; not once.
Thank you for your responses and understanding. I will resolve from here.
Hi Vextris! Just to clarify with open forum you mean a forum that is not supported by our team? Note also that most of users complain in the past about public forum, not all users are happy to show their problems publicly and this is the reason why the most famous support systems, eg: Zendesk (we use), Ticksy (used by many authors) etc are strictly private.
No one tell you to fix yourself, we suggest to open a support request so we can help you!
Correct. Not a product support forum, but a forum for the users to participate in and for the undsgn staff to use as a data aggregation tool. Having open and collaborative dialogue for bug or error reporting from your user base is an extremely invaluable tool, especially when the majority of those users are experienced developers themselves. One of the most powerful selling points of Uncode is that it’s so developer-friendly. We had this outlet before, and frankly, the forum resolved 90% of my issues (core existing issues with the theme), and not even just from the undsgn staff – it provided far more insight than the current generic documentation has been able to (although yes, it is very well done).
One extremely important hindrance (certain Windows 10 Desktop environments enabled touchscreen drivers which prevented the drop menus in Uncode from triggering with a cursor) required me to troubleshoot and present my findings to the team; during the discussion, several others came forwards with the same issue and I was able to provide the solution to everyone. Small enough of a sample of the users to not readily be known, but large enough of an issue to completely cripple the entire functionality of the theme for those users.
When my support subscription runs out, how do I bring that to the team’s attention? How do I discuss with other users or offer findings to the staff based on my own unique system configuration? It’s not just about undsgn supporting us, but there are those of us who want to continue supporting Uncode as well; we want this to succeed and see it continue to grow for years to come.
Hi Vextris! The main problem is that there is not a support system that offer both these features, or you use a forum or you use a private ticket system. Then if we have an open forum once again all users can access and ask support. OK you are a skilled and loyal user but we also have tons of users that have build 20+ websites with Uncode with a single purchase (and they asked support for all the sites). Do you have an idea what this mean for authors? Please mind about this. As told private ticket was the request from most of user, first of all is important respect the users privacy, most of users are accustomed by other support Help Center to have private support and when we talk about privacy nothing goes first. If your support expired you can comunicate a possible issue by our private profile page, the team will check the possible issue on our installations and if verified you’ll receive the fix on next update (there should be a difference between support expired users and user with not expired or renewed support, this is in the customers and marketplace own interest too).
Hi, on downtownabby.ca, I want the text on top of the isotope blocks. When your mouse hovers, you only get a ”+” sign. How do I get the name/title to display? Is it possible to have it display without having to hover over it? Thanks!
Hi ChronicQuip! This is pretty simple, you just need to add elements you need in the Element list: http://undsgn.d.pr/27GU/heN7DiSc
Then in the tab Block you can style as you need: http://undsgn.d.pr/pttF/2suAlqOP
With these settings you can recreate all the variations you see in our demos!
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Thanks!
Thank you for confirm! 
Can you get rid of the ’+’ and have only the title!? Thanks!
Yes, remove the element Icon in the Element list and include the title, same as here: https://undsgn.com/uncode/homepages/portfolio-agency/
If you have problems modify this please just open a ticket in our Help Center.
Great and fantastic theme, unfortunately the only 2 things that are missing and I wish they were in it are:
1- Add the feature to order popular posts by VIEW COUNTS and filter by CATEGORIES and TIME (last 7 days, last 30 days, ...), this is a must have feature, I wish they add it in the future.
2- Implement the new Visual Composer (v5) which has the ability to edit pages/posts live without the need to refresh the website page after every change, It’s really frustrating right now.
If the theme has these I would rate it 5, because it will deserve it.
Hi themedleb! We are sorry Uncode doesn’t meet you expectations. We kindly ask you to rate a theme based on the advertised features. You cannot rate a theme for features you don’t see in none of the 200+ pages. You can rate a theme that show “View Counts” on the demo and this function doesn’t work as expected, not a theme that don’t show this feature. We hope you can review your rate.
Oh, okay, I was just expecting those features to exist in the theme based on what you mentioned on the theme features:
1- “Recommended Posts System Like Facebook”: I think recommended posts on Facebook are based on the amount of views or something like that.
2- “Visual Composer Enhanced”: the word “enhanced” + since the new Visual Composer (v5) came out like 2 years ago and the last update of the Uncode theme was 2 November 2016, all these made me think/expect this feature to be already existed.
I’m sorry about the misunderstanding, I will change my rating based on what you stated.
And please can you take in considerations to add just these two features I’m really in desperate need of them in future updates, taking in account I already asked for them in “Request Feature” page, I really hope they will be implemented in the future.
I love you guys <3 , and thanks in advance.
Hi themedleb! You right about the word “enhanced”, in fact we have modified in the upcoming update release that will be published pretty soon, from the Uncode debuts Visual Composer was changed and it’s better describe it as “tailored”. Anyway note that Uncode is not the only theme without the Front-End builder, deactivate it is a common choice from top-authors. I see your feature requests, anyway the recommended and view counts are not part of this release (I want to be sincere), we have closed the requests about 1 months ago and when we evaluate new features based on the most requested.
Anyway we’ll take care for next updates. I remind that if you are not happy with the purchase you can also ask for a refund, this is not a problem. Thank you for rate review!
Okay, I understand sir, thank you for your instant support.
Refund? oh no, I love your unique product, keep up the great work.
Peace upon you guys.
Thank you for confirm! Just to inform we are waiting the next big release of VC to implement the front-end builder, as outlined by VC newsletter in the next 2 months there will be an important release, then wait this update to the deployment!
Wow, these are great news finally, thanks for informations.
Hi Will it be possible to update from todays version to the upcoming version or should I wait with upcoming new projects?
Hi xonet! I think you refer to the newsletter anticipating the upcoming release, right? No it’s still not available, this is just a notification from our customers, you’ll receive a notification from Envato next week with the official download link. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
hi there, i have downloaded “themeforest-13373220-uncode-creative-multiuse-wordpress-theme-wordpress-theme” but i cant upload to wordpress, can you advise if this is the correct one?
Hi ckadver! The theme is inside and it’s named uncode.zip, please refer to the documentation: https://support.undsgn.com/hc/en-us/articles/213453349
i keep getting this message “Are you sure you want to do this?
Please try again.” Can you suggest why i can’t install ?
This is a server limit, find more infos here: https://support.undsgn.com/hc/en-us/articles/214006185
You should ask your host why they offer you these restrictions and you are not able to install of the market top seller themes.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi
Is it possible to use “Massive Addons” withyour version of VC?
Martin
Hi xonet! Some users have tested but we don’t have a complete report.
thx
Hi
Is your Knowledge Base working? It´s empty when I login and try to find it?
/M
Hi xonet! We have tested now and everything is fine, maybe some odd issue (this is the famous Zendesk), can you please test with another browser? It seems a cookie issue, let us know!
works in chrome but not my firefox. /thx
I think you just need to delete cookie in FF.
Hi Is it possible to use this theme without visual composer?
Hi francesl and thank you for interest!
No sorry Uncode is based on a tailored version of Visual Composer and you cannot use another page builder.
Thanks for your reply. The answer is still probably not but just in case – I didnt mean use another page builder. I meant just work directly with wordpress.
Hi francesl, the theme is based on Visual Composer, this mean you can use without Visual Composer but you lost about 90% of the power features.
hi, can you update the download link, it does not seem can download now..i have just purchased Cheers!
Hi ckadver! We are not responsible if there is an odd issue (this is super odd) with the download link, all the purchase and download process is up ThemeForest (Envato). We suggest to contact them soon, maybe something went wrong with your account: https://help.market.envato.com/hc/en-us/requests/new
Then if you have any issue with the product itself you can contact at our Help Center: https://support.undsgn.com/hc/en-us
HI there, should i register with Wordpress or Woo commerce to install this theme? Cause i saw a message on wordpress business plan”it did not support” external theme installation. Cheers!
Hi ckadver! Are you on WordPress.com or WordPress.org self installation? If you are on WordPress.com you cannot use ANY of the top premium themes you buy on Envato: https://en.support.wordpress.com/com-vs-org/
Hi, our project pages that uses media gallery suddenly have this error appearing on the page. What can we do to address this?
UNCODE.initRow(document.getElementById("script-126054"));
Here are some sample pages:
http://align3d.com/3d/555-massachusetts-avenue-virtual-staging-washington-dc/ http://align3d.com/3d/435-china-basin-home-staging-california/ http://align3d.com/3d/1699-fort-valley-road-virtual-staging-virginia/Hi DarkHalf! It’s aspected you insert an excerpt for portfolios, check here: https://support.undsgn.com/hc/en-us/articles/213456049
If you are building another website based on a theme please mind the official Envato policy for support, you should also have another license and so the ability to access the support Help Center, thank you!
We’re only using this theme on this domain. Nowhere else.
And no, the excerpt is blank as shown in this screenshot:
https://www.evernote.com/shard/s3/sh/0f00ef0a-7be4-4beb-8f3f-decf71293a36/2edcff11ce2dd467So what’s causing this code to appear on the pages?
Thanks!
Yes the excerpt should NOT be blank, in case we can suggest how to hide it. The excerpt must be filled. Please try to insert.
ps: this is just fixed in the upcoming release, so you can also avoid to insert in next version.
Okay, thw workaround solution worked! Thanks!
So when can we expect the next updates?
Most likely next week!
Awesome! Thanks!
Anyway, one last question….
Do you have any idea which of the two before/after WP plugins will work best with Uncode? Or do you have any recommended plugin with the same functionality? Thanks!
https://codecanyon.net/item/visual-composer-addon-before-after-compare-slider/10765568?s_rank=7or
https://codecanyon.net/item/before-after-image-slider-for-visual-composer/9978381?s_rank=6Thanks!
It’s part of the theme and it’s named “Twenty Twenty” in the VC module list: https://undsgn.com/uncode/test/
OMG! That’s a new one, right? Thanks for adding this feature.
Is there a way to customize the color of the separator line? Thanks!
The separator line can be grey or accent color, otherwise you can create the same layout using an heading module + divider module (you can set any size and color) + text module. At the end you’ll have the same layout with more control.
Hi, my client would love to have a page like https://undsgn.com/uncode/homepages/portfolio-photo/# but when you hover over an image it goes straight to add to cart or the single product page. Is this possible?
Hi serobbins and thank you for interest!
You can have the same layout but with products, confirmed! The Posts (blog posts, portfolio and products) is the same of the Media Gallery module. Let us know if you need more infos!
Thanks, the client does not want any text when you hover only the + sign and when you click where would it be redirected to?
Yes it’s possible also for products just have only the ”+” sign.
Hi serobbins! I’m sorry but we are not able to preview the destination page when we click your link, please remove the ThemeForest iframe and then copy the URL: http://undsgn.d.pr/P6wxJ/25wUwSC5
Anyway you can link Media Gallery images (lookbook) to any URLs.
Hello! Is it possible to get a js event when load more is complete?
Hi akire! There should be an event when the load more is complete (is the event that make the new elements appears). Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
For the love of God – add a “Header Builder” like this theme, http://nitro.woorockets.com/ in the next Update!!! <3 Love your theme!!
Hi chanceimages! Thank you for appreciate Uncode! Would you like to send us a feature request from our official form so we have once we evaluate features for next updates? The next update was finished last week and now is in beta-testing, so this will be not part of the next. https://support.undsgn.com/hc/en-us/articles/213714949
Thank you!
Done! Thank you so much, this is the best theme out there.
Undsgn, does this work perfectly with LearnDash?
Hi Euclid08 and sorry for delay! Unfortunately we don’t have any reports about LearnDash and it’s not possible to test a theme with all the plugins (there are more than 30.000+ WP plugins out there). If you have any needs about possibile compatibility, please drop a few lines in our Help Center! Thank you!
https://support.undsgn.com/hc
Hi! After getting installed the theme and when I preview the site, appears a message: Fatal error: Call to undefined function submit_button() in /WEB/mmbc/htdocs/staging/wp-admin/includes/ file.php on line 1264 Can you help me? Thanks so much
Ciao Stefano! Don’t worry, we can help and support if you have any problems with our products! Have you some extra plugins installed? Actually is the first time we have this kind of report. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! If then there is some odd issue with your server and you cannot use Uncode we’ll offer a refund. Thank you!
https://support.undsgn.com/hc
Ciao Stefano and thank you for confirm! Anyway if you have any problems don’t esitate to contact us in our Help Center!
Hey undsgn!
We have an problem with woocommerce and ajax… cant find the fout… remove item from cart not working…
Any ideas?
https://kuehnertova.com/Console (JavaScript) not showing any errors…
Thank you!
Hi Pixelbart! Don’t worry we can help! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
ps: in the meanwhile I have testes our demo and random sites from the showcase and it’s not caused by Uncode, try remove some plugins or at least it seems a possible problem with some cache plugins you probably have installed. Please have a check and report in our Help Center!
Thanks guys!
Test it out!
Hi Pixelbart! Have you found the problem?
Hi undsgn!
Yes… sorry… was the problem from a friend!!! Database primary keys and auto_increment was not set, after a hostchange …
Thank you very much!
Thank you for confirm! Glad to know that all is going well with Uncode!
Hi, how can I update the Slider Revolution and Layer Slider plugins to the latest versions? The auto-update doesn’t seem to work. Thanks!
Hi! You cannot update the Premium plugins your own unless you don’t have a license. On ThemeForest Premium plugins are insert in the theme for users convenience and you’ll receive the new version of plugins with the theme update, Please review detailed infos here (this is the Envato policy): https://support.undsgn.com/hc/en-us/articles/213454629
ps: next theme update will come in next few weeks
My problem is that our malware scans reported that our slider Revolution 5.2.5.4 has been infected with eval(gzuncompress(base64_decode. We’re planning to restore our site to from a backup but Im afraid we might get re-infected since we’re using an old version of the plugin.
Hi, we suggest to restore your version and then install the new version as soon you’ll receive the Uncode update notification in the next weeks, we are sorry but for Envato policy we cannot send plugins separately from the theme to users (I hope you can understand that this can be “killer” for the whoel CodeCanyon Marketplace). Plugins can be only be distributed with theme updates.
Hey! Pre-buy questions! 1) Is this theme easy to work with in WordPress for someone who doens’t know code? Is it easy to change things around simply through the options? 2) Can I do a .gif on the cover page? 3) Can I do a grid in the middle of the page, with a white border around the grid (with the images on the grid touching) but the border around it, so that the images aren’t touching the side of the page?
Hi ACKD and thank you for interest!
1. With Uncode you don’t have to know code, just with the options you can create hi-quality websites: https://undsgn.com/uncode/showcase/
Since this theme is far advanced from average WordPress themes I suggest to follow documentation and video tutorials and if you have any needs just open a support request: https://support.undsgn.com/hc/en-us/categories/201692745
2. Yes you can use Gifs too!
3. Yes confirmed, I think not different from this example without the thumb title (this module has more than 100+ options you can mix): https://undsgn.com/uncode/works/portfolio-full-width-grid/
Let us know if you need more infos!
Hi, just about to buy this theme but I have a quick question, When I install the theme will all my pages and posts still look the same? will I have to go back over every page and post to make it look like it did? I am using a very old uncode theme that my web developer used but has now gone and I can’t update, so I will buy the theme so it is under my name and I get the updates.
any just to see if everything will still look the same?
Hi! Yes if you update Uncode to a new Uncode version everyththing will look the same. If you have any problems updating the theme from an old version don’t worry. In case support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
