1463 comments found.
Hello, We have purchased this theme and set it up at https://websiteagency4u.com/gomage/ on Magento 2 and we are trying to make Cameroon Country layout as our default layout. We have also changed the Home Page Layout to HomePage Style 11 but nothing is changing so kindly assist me how we can make it or there are some issue with theme
This is on very high priority as we are facing this issue since few days but still not getting it solved.
Please guide me how we can do it and if you need our admin credentials making changes then do let me know and i will message you.
Hi sir,
Please create the ticket via this submission link: http://support.ytcvn.com. And tell us to take priority in content. ur technical team will response you soon.
Thank you!
I have created a Ticket with ticket id as #TF442337 so kindly check and do the need full as quickly as possible so that we can move forward. Looking to hear from you on this very soon
Hi sir,
Thank you for purchasing our theme! We received your ticket and will response you soon! 
Best Regards!
I have raised another ticket for further issues please check and update me i am waiting it and want this urgently please
Hey What happened, i have raised a ticket since morning and i am not getting any reply and waiting to hear from you on this. Please reply me on this as its very important, i am not able to change any thing from the admin and also when i am enabling cache then it removes our default Home Page version why it is so ??
I am waiting eagerly on this
Hi sir,
Please keep calm! We have already received your ticket with further issues given. We will solve it and respond you within 24 hours!
Thank you and Best Regards!
Hey it’s more than 24 hours and I am submitting tickets for 3 separate issues and thave also attached screenshot for the problem that we are facing becuase what you have replied is previous ticket is not working and this getting my worse experience with theme forest. We have a deadline that we have to meet and if we are going with this speed then I am sorry I don’t want this theme and want refund. Kindly provide a Skype ID so that we can solve the issue and if you want to charge extra for that then I don’t have any issue but we need to fix it any how. Please please please it’s really important.
Hi sir,
Sorry for not replying you soon. Please give us your ticket number to check again.
Thank you!
Hey what you guys are doing, our project is about to be cancelled and you are not replying its really bad. Here is my support ticket number as #TF241990 We need to configure the theme right now see how it is coming https://websiteagency4u.com/gomage/ I cant even change a single banner or image or text that is ridiculous. I have already shared my admin details and i want you to assist us to setup the theme with dummy contents if you want any extra money then we will pay you and also connect me over Skype so that we can see how you are doing it so that we can manage it in future as well but this time its on highest priority to make it done.
Its really getting bad experience, please get it done right now and if you need anything else then do let me know
Looking to hear from you on this very soon…
I have also replied to your ticket and provided you all details you asked so kindly resolve the issue ASAP. Waiting to hear from you on this very soon.
Hi sir,
We reported it to technical team. They are viewing your ticket and will respond you ASAP.
Thank you!
I just need this done any how i dont know anything just this get to be done right now
Hey i dont see any change yet ? are you seriously doing something ?
Hey have you gone for sleep again ?? We need to finish it by today Please
Hello, I saw the changes you have made so far and i really appreciate for that, please check that slider is still not working and default images are coming. Whenever i am trying to change Menu Home is shifting to right side, How can i remove buy theme option from menu, there is one section at home that still not showing image for that, you have disabled cache again, i dont know what are you doing its 4th day and i am following to make some basic change in the theme that was developed by you i dont know what are you doing, i am really fed up with your services Please do it as we have to finish it, try and understand Please please please
Hello, I saw the changes you have made so far and i really appreciate for that, please check that slider is still not working and default images are coming. Whenever i am trying to change Menu Home is shifting to right side, How can i remove buy theme option from menu, there is one section at home that still not showing image for that, you have disabled cache again, i dont know what are you doing its 4th day and i am following to make some basic change in the theme that was developed by you i dont know what are you doing, i am really fed up with your services Please do it as we have to finish it, try and understand Please please please
Checkout this one http://prntscr.com/ew9l7b
Worse support bad theme not working
Hello, what are you doing, you have left my home page with an error and it’s been there since yesterday, are you really serious about providing support ? I am telling you if you are not fixing it with all issues then I am going to ask refund and as I have paid via PayPal then I am going to file dispute at PayPal. this is really unprofessional seriously how could you leave my website in this condition un attended
Fix my issues
Hi sir,
We have already replied your ticket. Please check!
Thank you!
We have provided you all details to Ticket please check it and do it by today. Please Please Please
Hey are you still available, I have shared you all details and still no reply that is really an issue for me, I don’t know how you are working and how your support system works but it’s really pathetic. please solve this so that we can move forward with this.
Hi sir,
We received your updated ticket. We will respond you within 24 hours!
Thank you!
Hello Team I hope you checked the FTP and we are still waiting for your response so that we can finish this and move forward with this. Reply me soon on this
Hi sir,
We received your FTP information. We will respond you soon. Please follow on support system.
Thank you!
Hello, We have updated PHP version as well and updated the ticket as well, we are waiting for you to finish it please as its really taking longer than expected
Hi sir,
We are trying our best to completely solve your problem soon.
Thank you!
Just let me know when this will be done as it’s about two week and nothing we are standing at same place, we paid for theme and support and also purchased new server for this but still no result this is paining hope you understand
Images Url is not connecting with the item added through Source => media in SM Image Slider ==>>>>> Hi Team,
I am using this SM Image slider in single store on magento 2.1.5 But Its slider images are not reflecting. Only replacement image fom the sm folder is reflecting. I changed the images in the wysiwyg/imageslider/item-1-id14.jpg but this is not displaying. After inspect the page I found the Image aurl are just – www.atlanticbooks.in/pub/media/ its not adding the images from media under the Source option. Kindly do the needful asap. Please guideme what to do next. My domain url is – www.atlanticbooks.in
Admin – www.atlanticbooks.in/admin_160zxh/admin/system_config/edit/section/imageslider/key/54a9c3de63b8f449c0c43e6fefb3f4f876b751d716421d897bf0200e279ba89c/
Domain : http://www.atlanticbooks.in
Admin : https://www.atlanticbooks.in/admin_160zxh/
Admin – Username – Magentech
Password – Smmagentech@100
Hi sir,
Please create the ticket and send us all the information above via this link: http://support.ytcvn.com. We will check and response to send you solution!
Thank you so much!
Is your support team only reply each question or reply sent to you ver tickets every 24hours and here within 10mins
Dear sir,
Thank you for being interested in our theme. Answering Tickets and Rely comment here are carried out by 2 different departments. When you get technical problems, you may get solution via tickets. Another department will be here to control if having any customers who is missed their ticket and report to us. Then we will check again and reply you.
And in practical, there are various technical problems which may take different time duration to resolve. As a result, we are still trying to response all ticket asap!
Thank you!
so that means just a reply have to take you more than 24hours to answer, you even have different departments not one department.
Hi sir,
These 2 departments are in the same unit called: Customer Support Anyway, we always try our best to reply your ticket as well as question within the shortest time. If you have any issues now, you can tell us!
Thank you!
Good day I am considering buying the “https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme/8945695” theme and I have a few questions regarding it before purchasing. I would be very grateful for a prompt reply. 1. Is this a multi-vendor marketplace theme? 2. If not, can it be customized to being so? if so, how much would that cost? 3. Can you migrate all the info from another pre-existing theme? how much would that cost? 4. How long do you offer support for?
Hi sir,
We are so grateful that you are interested in our theme.These are answers for all your questions:
1. Is this a multi-vendor marketplace theme? => Multi-vendor marketplace is not available in this theme.
2. However, you can customize it buy purchasing module, please come here to suggest any extensions: https://store.webkul.com/Magento-Marketplace.html. If you have problem with module they will help you resolve.
3. Absolutely yes! However, the time duration and fee to migrate are different depending on which version of Magento you will use (1.9 or 2). Overall, we are always sure that they are reasonable!
Best Regards!
pub/static/adminhtml/Magento/backend/en_US/requirejs/require.js /pub/static/adminhtml/Magento/backend/en_US/mage/requirejs/mixins.js
Missing after installation
Dear sir,
Please create the ticket via this submission link: http://support.ytcvn.com. Our technical team will solve your problem
Thank you so much! <3
Hey thanks for the reply. How can i update the theme with new options available now.
Hi sir,
Could you please give us your purchase code to check again?
Thank you!
Hello Magentech
I purchased this theme and have some issues stabilizing .. In the SM market theme Demo 14 is not displaying the Language and currency switcher on frontend and no option is in the admin panel. We are in magento version 2.1.5 My site url is – http://www.atlanticbooks.in/.
Dear sir,
Thank you for purchasing our theme. For technical support, please create the ticket via this submission link: http://support.ytcvn.com.
Thank you!
i think you have to be a bit flexible guys. Thats okay.
Dear sir,
Thank you for commenting. We are trying our best!
Best Regards!
Hi,
Why the installation is so confusing. Every step is creating new issue. Is there any proper way of installing the theme.
Dear sir,
Which way do you use to install? Quickstart or Manual?
Thank you!
Hi again
Sorry for bothering you guys again. I have deleted all languages except English and i want to install Russian Language pack but i m having this error: http://prnt.sc/eoytek
To fix this issue, i have contacted with my hosting provider & they are saying that it is an issue of Magento theme or software. What should i do guys please
Thank you
I think nobody will reply here
We are always here to serve you
Hi,
Thank you for reply. I think i understood. Another question is. What if i delete all languages except English language and Install language packs which i need? (cos problem is, when i change language, theme is changing)
Thank you very much
Dear sir,
Please create the ticket via this submission link: https://support.ytcvn.com. Our technical team will help you with this question.
Thank you!
Hi again
Sorry for bothering you guys again. I have deleted all languages except English and i want to install Russian Language pack but i m having this error: http://prnt.sc/eoytek
To fix this issue, i have contacted with my hosting provider & they are saying that it is an issue of Magento theme or software. What should i do guys please
Thank you
Hi again
Sorry for bothering but i want to ask some questions please. So: 1. When i change language, why theme is changing? 2. How can i delete languages which i dont need at all? I am gonna need only English, German, French & Russian. 3. Could please provide some videos about managing mega menu & footer links?
I am asking here, cos i do not want to bother your ticket system guys
Thank you
Dear sir,
We are thankful for purchasing our theme. 1. As we configured each store view for different home page layout. Just for the Demo. 2. You can delete the languages at STORES >> Settings >> All Stores. 3. Unfortunately, we currently have no guide videos. You can follow our Document here: http://documentation.flytheme.net/sm-market-magento-2-1-x/#configIf you still get problems, please create the ticket via this submission link: https://www.magentech.com/submit-a-ticket.
Thank you!
Hi Guys,
May i ask please? Thank you
Is there any link for clear documentation for how to manage image slider & for mega menu please? Or may be Video?
Thanks again
Dear sir,
Now we do not have extra document or video about how to manage image slider and mega menu. So please create the ticket via this submission link: https://www.magentech.com/submit-a-ticket. We will think about creating documents related to this issues. Thank you for suggesting.
Thanks again!
Hello, I just purchased this theme… but there’s an issue I’m dealing with.
I receive an error when I follow these steps, In Admin, go to Stores > Configuration > Design. In the Store View drop-down field, I select Thailand, and save configuration I then click Save Config. and refresh/clear cache. only to find out that nothing has changed. and my site continues to look the same.
BECAUSE after I refresh or clear the cache the design tab resets back to default like I had not changed anything and my website continues to look the same.
I need my webpage to look just like demo 14, thailand, shown here, http://magento2.flytheme.net/themes/sm_market/thailand, but this annoying error is stopping that from happening.
I appreciate your help, and need it as soon as possible! I have opened a ticket with no answer yet, MTT-0000009018
I appreciate you!Isaiah Williams
Dear sir,
Please try to clear cache your browser which you used to display your demo!
Thank you!
I have tried this like I said, but nothing changes:/
Dear sir,
We will give you solution through your ticket. Please wait!
Thank you!
Perfect, Thank you, I appreciate it!
You’re welcome! It’s our duty!
Hi,
Weird configurable items price display on dropdown select change.
To test this, create configurable item and make sure to set different prices for each dropdown options and try changing dropdown options the price display is duplicated and overrlapped
Thanks
Dear sir,
If you have any problems, please create the ticket via this submission link: http://support.ytcvn.com. Our technical team will help you resolve it!
Thank you!
Hi, I have a pre-purchase query. Will this theme support community edition of Magento 2?
Dear sir,
Yes, this theme support Community Edition of Magento 2.
You can buy this theme and enjoy it now.
Thanks!
Hi,
The SM Mega menu disappears when page cache enabled. How can i resolve this problem.
Dear sir,
Firstly, thank you for having purchased our theme. However, your support was expired. Please pay more to extend your support.
Thank you!
Hi Magentech Developers,
I would like to ask you before purchase. How long will it take to be installed completely as demo which you provided please? And could you send your skype ID for quick contact please? faqatimo@gmail.com
Thank you
Hi,
If you purchase our theme, we will help you to install the quickstart package, and then you will have a site like our Demo immediately. Normally, it is a paid service, but we will do it for free for you. It takes about 1 hour. You can contact quickly with our technical supporter via this account skype: quangtu1805
Thank you!
The userguide sm market gone. The link no longer works, where to find it?
Hello
why is button on top menu jumping down and not staying on the same place just like on your demo?
Pls, see image here (Click) On mouse over it should stay on the red colored path.
Dear sir,
Please create the ticket via this submission link: http://support.ytcvn.com. We will check and response your ticket.
Thank you!
i have a tichet #TF194417 if i use Minify JavaScript Files.i can nopt add product image. can you help? Also i want to have only one image in the image slider and i can not manage …i removed them from SM Image Slider but nothing
