28319 comments found.
Hi, I have sent 3 emails now to your “Support” email about my banner (slider) on homepage not working anymore. The answer i got is that “it is probably a caching issue” is not correct! I have sent you 2 more emails after that asking you to look into it more thoroughly but haven’t had any response since then. The problem clearly hasn’t got anything to do with caching at all. I have checked the website from many different devices, browsers and locations and the problem is the same everywhere and has been like that for over a week now. May i please kindly ask (once more) you look into my email(s) to your support dept. and look into this problem more thoroughly? Much appreciated.
Hi Thierry, sorry for the delay. Somebody from the team has attended to your issue.
We have used your theme now for a few years and we are very happy. We have not made any custom changes to the site other than a few css snippets. Will we run into any issues if we update from 2.9 to 3.0?
Hi there, thank you for your continued support.
You should have a smooth transition for version 2.0 to 3.0. Please ensure that you backup your site before you make the upgrade http://docs.uxthemes.com/article/188-upgrade-to-flatsome-3-0
Is it possible to center top bar text in css? And if possible, add spacing between pieces of text
Yes 
Center the text by moving the element in the header builder http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
This CSS should change the word spacings. Place it in Theme Options > Style > Custom CSS
top-bar .html.custom{
word-spacing: 5px; }
Since WC update this morning, shop shows sometimes extra VAT prices. Hopefully this can be fixed asap!
Hi there,
The issue was resolved on WooCommerce 3.0.3.
Is today’s update for those of us on 2.9.8 as well?
Yes It should fix the Outdated WooCommerce 3.0.2 template files.
Hi, presale question: if I want to custom the mobile version of the catalog page (obviously using child theme) there is some “Technical problem” or can I edit the PHP code?
Some times I have seen that with themes “easy to use without coding”, do it’s own customization is not so easy…
Hi there,
You can edit the PHP code. Flatsome’s code is very clean and well written making customization very easy.
Hello,
I’m using the Products element to show off products. I only have one issue with this element, I can’t seem to order on price from low to high.
Is it possible to make it like this/add this?
Hi there,
That feature is unavailable at the moment. You can place a feature request here https://uxthemes.canny.io/flatsome
I think that the changes of the staff in theory are going to be better but they have to take into account the installations and the operability. Right now you have many clients dissatisfied with the breakdown of their websites. It happens to me with a client who after updating I have left their site inoperative. Please solve these problems now. We have written several times without getting anything clear on their part. I think that 5 stars that gave this theme 5 will continue to give the theme but the team I think eliminated 5 stars in concept of problem solving. It is desperate
HI there, apologies for the trouble caused by the update.
In regards to your client’s broken site, please shoot an email via support and we’ll look into it.
Hi, I updated WP to latest, WC to latest and flatsome from 2x to 3x and getting message that some WC template files are out of dated in theme. is there any fix for this?
Hi there,
I have notified the development team in regards to the issue.
Since Woo commerce have come out with new version,i am getting error messages that the theme needs to be updated.Please let me know when will you be updating the theme as their can be compatibility issues.Thanks!
Hi there,
Our latest version 3.3.3 is compatible with WooCommerce 3
Having issues with prices after the update to Woocommerce 3.0.2. It seems to be adding taxes on top of some of the products (double tax). The option “Prices entered with tax” is checked in Woocommerce >> Settings. Also getting the message in system status: Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files (content-single-product.php, product-image.php and product-thumbnails.php) Hope you can assist?
Hi there,
1. Please update to WooCommerce 3.0.3, the issue has been resolved in the release.
2. I have notified the developers on the issue.
I have the following error: public_html/wp-content/themes/flatsome/inc/woocommerce/structure-wc-global.php on line 217
How can i fix this?
Hello there,
Please elaborate in support and we’ll look into it.
Looks like WooCommerce 3.0.2 put some theme files out of date again. Flatsome 3.3.3 coming soon?
Thanks for noticing. We’ll have that fixed soon
Looks like Flatsome 3.3.3 fixed most out-of-date theme file errors for WooCommerce. Looks like WooCommerce just bumped to 3.0.3 and caused the cart file to be out of date now. Can you take a look?
Updated Flatsome and it broke my site, asked for a refund within 30 days was declined or something. Then I sent like 4-5 emails and they keep sending me bs answers and won’t refund. Decent theme though
Hi there, I apologize for the trouble.
A member of the team has attended to your issue.
Hello,
Are you able to add custom code blocks? I have a specific type of form that has functionality to rate a business with a set of questions. It is being done in html.
Yes Just Create a block and insert the HTML code in the Text Editor.
Is there a way to add ads to the corporate demo? Thank you for your time.
Hello there,
You can place the ads in the widget areas
.
Hi, I need help. I put the slide with still image No, it’s not pretty on the mobile. Cut the writings and image How to solve?
Hello Gabriel,
Check out our responsive options http://docs.uxthemes.com/article/187-ux-builder-how-to-work-with-responsive-options
Hello, my banner has only one image! I would like this image not to be cut on the phone!
See the banners responsive: www.narguilebox.com.br
Hello, we use Flatsome 2.9.8 and after updating to woocommerce 3.0.1 and the lastest Flatsome it’s not changing variation images anymore.
If i rename the folder wp-themes\flatsome\woocommerce\ the variation image is changing. any idea?
After digging some more, the problem seems to be inside: /flatsome/woocommerce/single-product/product-image.php
after renaming that file it seems to be working again. but with some missing features
Hi there,
I have notified the development team in regards to the issue.
When using “Header Wide Nav”, is it possible to have the menu centered instead of aligned to the left ?
Yes But you will need to place the menu in the header bottom section http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
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