8686 comments found.
For the consultant template, the animated icons appear as “media not available”. What is the best way to add that animated icons from scratch? Thank you in advance.
Hi ferrolive! Is this a new demo import from the Uncode 1.5? Pretty odd… Anwyay you can download from here (bottom of the page): https://support.undsgn.com/hc/en-us/articles/213456949
We can also have a look at the problem, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
https://support.undsgn.com/hc
Hi, this is something I am wondering before potentially buying the theme. I want to create a website for an illustrator. I’m looking for a portfolio theme that would be flexible and would have a nice blog layout as well. Your theme seems great for all of this, but then there are a few details I need to be sure to be able optimize :
In the lightbox viewer, in terms of UX, on click I would like it to zoom in the picture so as to see the details, like you would have on websites like Flickr or DeviantArt (some kind of magnifying lens appears on both site and we can have a look at the details). On the demos of this theme, the only think that appear possible would be to right click “view image” and then be possible to zoom in, which takes us out of the website altogether :/ . In Studiofolio it was possible to have this (the “panning effect”), is it possible on Uncode ?
Thanks !
Hi JoQe and thank you for interest!
Do you mean have something like a quick view that show also the page details (like text description etc)? Sorry but really not understand what is the effect you are searching for that we have in Studiofolio. Let us know!
Hi, the effect I would like to have would be to be able to zoom in the picture instead of only having a full screen view, which is quite limiting, especially for portrait views. the “panning effect” in the Studiofolio lightbox was great to display portrait pictures and zoom in. I don’t find that in Uncode, which is problematic for a portfolio website (I take for granted that people will want to zoom in the picture to see the tiny details and go through the full resolution picture without having to do “right click”/”show image”).
Hi JoQe, no this is not one of the options of the famous iLightbox plugin (the plugin that powers Uncode galleries), sorry.
Hello, I’m looking for a theme to use as a home page for my new plugin that I’m developing.
I really like all the options and features you have, especially this demo:
https://www.undsgn.com/uncode/homepages/classic-start-up/In addition to that, I will need to create a page to display all the documentation of my plugin, and I was looking at your documentation:
https://support.undsgn.com/hc/en-us/articles/213452809And I was wondering if there is any way to accomplish that with your theme, or are custom styles that you added later.
Especially for example the part of the accordion menu.
http://image.prntscr.com/image/8516edf8ec49496280aa81ac945b09b7.pngHi MaxLopez! Sorry for delay and thank you for interest!
Our support is based on the famous Zendesk but it’s a super custom take-on and unfortunately you cannot replicate this kind of accordion menu in Uncode. Our first documentation was based on Uncode and was pretty similar as layout with a classic horizontal menu on top (the page layout is one of the blog posts https://www.undsgn.com/uncode/make-it-clean-and-simple/). I can suggest to evaluate this set-up. The good part is that you can modify menu items for the homepage so you see the bog complete documentation menu only in the documentation page while use a more minimal on the homepage (menu style is the same, menu links can be different). I hope this helps and inspire you a bit.
Oh, thanks for the reply. I was hoping to make the documentation with a little less work
I’ll keep looking, thank you.
Hi, there is no extra work, I think you misunderstood my suggestion. I suggested to use the main menu for documentation, there is an option to assign different menu to different pages. Let us know if you need more infos!
The “Workspace” admin screenshots in the Classic Startup Demo look impressive. Is this a product/theme of yours or was is just mocked up for the demo?
Is frontend editing coming to Uncode? I had read it was slated the “next big release” so had hoped it would be 1.5?
Love your work!
Hi Polished! These are screenshots from the Workspace UI Kit 2017 update: http://janlosert.com/store/dashboard-ui-kit
Here you can find infos about the 1.5 version: https://undsgn.com/introducing-uncode-1-5-anticipated-uncode-theme-update/
Fantastic. Thankyou for sending that information through. Very much appreciated. Appreciate the link with all the feature updates too, it’s very impressive and really love what you’ve done with this theme.
No mention of frontend editing though. I noticed this comment you made during the 1.4 release.
“We are sorry but Uncode tailored Visual Composer is not packed with front-end builder right now, we plan to include from the next VC big update”
So was just wondering if you have frontend editing on the roadmap for 1.5?
Hi Polished and thank you for appreciate! No the front-end builder is not part of the release, the actual status of the VC front-end build is not what we expect from an editor. This is the actual choice of lot of top authors, in fact in the first 20 themes only a few offer the VC front-end editor and in most of top themes is disabled. In the next months is expected a big update of VC, let’s see what happen…
Sure, completely understand, it is a bit clunky. Sadly many clients simply can’t wrap their heads around back end editing, although your customisations to VC make it easier than most so just wanted to ask the question. Appreciate the great customer support and look forward to seeing where you take this theme next!
Thank you for confirm! Please mind that anyway backend editor is and we’ll be more solid than front-end. Yes let’s check what happen next months with VC next big update!
Hi, I am trying to import some demo files (single layouts) but it says import canceled. What is the reason for this? Do I need to renew my support to import demo files? I already have a license. – Priyanka
Hi! No the support expired is not connected with this, don’t worry. What it means “it says import canceled”? Sorry but this is not a native message of Uncode, can you please upload a screenshot to better understand? Thank you!
I tried to import it today and it worked so not sure what went wrong yesterday. Thanks for you help anyway!
Thank you for confirm! 
Many thanks
What version are you running?
1.4.2
Have you updated WooCommerce to 3.0.x and now not work?
Yes, woocommerce 3.0.4 and not working… it worked few days ago
Hi andrealouis04! It’s pretty odd something is broken without any action, I can only think at some cache plugin you are using. Anyway the new WooCommerce update introduced lot of changes, I suggest to update the theme to the new 1.5.1 that is compatible with WooCommerce 3.0.4: https://support.undsgn.com/hc/articles/213454129
Find here more infos about how to properly update: https://support.undsgn.com/hc/en-us/articles/214001205
Thank you for this new update!! 
Hi barreoblique and thank you for appreciate!
Hi there. I got an email that there was an update. Where do we download it?
Hi r_wit_abang! You just need to access your download section here on ThemeForest and download the update.
It just shows me install files – is the update in the zip file?
Yes is the uncode.zip, anyway please read detailed infos here: https://support.undsgn.com/hc/articles/214001205
Thank you
I have an issue on Uncode product registration on wordpress. Can you help me ?
Hi clement21! You just need to activate the Envato Toolkit plugin that is part of the theme to communicate with Envato servers, read infos here: https://support.undsgn.com/hc/en-us/articles/213454589
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Pre-sale question: I am a designer and I have multiple clients (6-7) for which I want to use your theme. Is there any license available that allows me to use your theme multiple times?
Hi itsalexfoster, sorry for delay and thank you for interest!
No unfortunately there is not a “developer license” on ThemeForest, if you plan to build multiple sites you need multiple license, please read more infos here (it’s the same for every themes): https://support.undsgn.com/hc/articles/115000880409
Any issues with Wordpress 4.7.4? Is it safe to update to that version? Kindly advise. Thanks!
Hi DarkHalf actually no users reported any issues and also our demos is running on 4.7.4. I think you can update.
Hi. I’m experiencing issues with your Support system for Uncode. I can initially load the site, but after attempting to log in, the site fails to load.
Regardless, is it possible to customize the size of the thumbnails on the product page? I’d like to make them much smaller so they all fit on one line.
Hi heyerok! Our Help Center is based on the famous Zendesk support system if there is an odd issue like this we can only alert their support anyway we have dozen of users connected right now so it’s a probable local problem. Please try to access with another browser, I can only think about a cookies issue. Yes it’s possible customise the size of thumbnails but it’s not easy suggest the option without a check since you can define this both with Theme Options both with a Content Block module. Please try another browser and in case let me know!
We’re using Wordpress multi-site. Do we have to buy a separate license for Uncode for each subsite if we want to use the theme across our subsites?
Hi metanaut and sorry for delay! The Envato policy states that you are allowed to use a single license as far as its all under same domain. You shouldn’t be using external domain redirect to the network. If this not helps and you need more clarification you can also ask the Envato support detailed infos for your scenario: https://help.market.envato.com/hc/en-us/requests/new
Hi, I’ve just trying to install this theme (https://www.undsgn.com/uncode/homepages/blog-magazine/) and this never happened. The installation process took 10 min and ends up saying that it is not possible.
I have install these Plugins:
Akismet Anti-Spam Aviso de Cookie Hello Dolly MailChimp Forms Social Pug
And Wordpress version is 4.7.4
Do I have to uninstall some Plugin?
Hi, I can think only of a server side issue anyway in the documentation is noted that you need to have a blank installation without any other plugins before import demo contents: https://support.undsgn.com/hc/articles/214001065
If this not helps and you need support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! If for some odd server side issue you cannot use Uncode we’ll offer you a refund, don’t worry. Thank you!
https://support.undsgn.com/hc
Any updates? We have not received any support request from you…
I will try what you propose
Ok anyway you have 6 months of support included, so if you have some problems you just need to open a support request.
Hello! I’ve updated WooCommerce to 3.0, and followed all the patch instructions to replace files & re-save theme options. However, there is a large issue that i’m experiencing now: with any Variable products, I can NOT turn off the inventory. All attempts to either add inventory to get the product to become available OR turning all settings off for inventory ends up with the same results. Therefore no products are ever available to add to cart. IF I change to simple product, the page simply doesn’t load any content.
Hi! Please note that this patch is only for the 1.4.2 while the new 1.5 doesn’t need any patch so the suggestion is to just use the new 1.5. Unfortunately after one month that users use this patch no one have reported these issues so we cannot help in words. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello! I have purchased & upgraded to 1.5, and have the newest version of WooCommerce installed and am STILL having the same problem. I reinstalled WP, and all the plugin themes in both a second location on the same server, and with a different host, and still cannot add a product to the cart - always out of stock for variable products.
Hi! Unfortunately we don’t have any report like this, with the 1.5 just an user reported yesterday a possible issue with variable product thumbnail size check here. Also our demo is working as expected: https://www.undsgn.com/uncode/product/black-angled-buckle-jacket/
If you deactivate Uncode are you able to make this working? It seems a problem with the WooCommerce configuration.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello, I’m installing de ‘uncode’ theme in wordpress ad in system status, the section of product registration says ‘not verified-please register your copy of uncooked’. I complete the gaps on the top but when I click on submit button it doesn’t finish.
Hi loreaespada! You just need to activate the Envato Toolkit plugin (packed with the theme) to comunicate with Envato servers, please read infos here: https://support.undsgn.com/hc/articles/115002308845
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Thank you very much!! All is ok now
Thank you for confirm!
Hi guys! Compliments!
The theme would be perfect for my client, but would also like a split slider layout/effect like this. It’s possible with your theme? goo.gl/MeV5OY
Thanks
Hi emanuelezenoni and thank you for interest! No sorry this is not an actual option.
Hi, do you have any information about the new “Automatic Heading and Subtitle also available in page/post content” option? Can’t find it anywhere, besides in the changelog. Thanks!
Hi royzzz! The Automatic header is the option that was available for Content Block header (https://support.undsgn.com/hc/en-us/articles/214006505), now you can also use in the page/post content (please check this video http://undsgn.d.pr/7m8BL/20WTOFB4). The subheading is a refuse (thank you for notice), we have not inserted this option at the end (this will available in next updates and will grab the page excerpt).
Hi, this theme is a great work. I am a chinese, I had uploaded(operated) the theme files by wordpress, but it showed quite different to the looks of the web site should be. Can you tell me what should i do ? or where i made a wrong. If it possible can you tell me your email address, i think it more easy to communicate and explain what problem i met
Hi muying! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution (there is “Submit a request” buttoni in the top right)! Thank you!
https://support.undsgn.com/hc
can’t make product registration with my username, api and Envato Purchase Code
Hi, please read detailed infos you need to activate the Envato Toolkit plugin to comunicate with Envato servers: https://support.undsgn.com/hc/en-us/articles/115002308845
