8686 comments found.
I just bought another license for uncode and it wont let me register it, its says Invalid credentials, or your Envato account does not have Uncode among purchased items
Hi nikitaleonovets! It’s not easy to debug just in words, it seems a possible issue related to the server that is not able to communicate with Envato API. Please open a support ticket in our Help Center so we can check what’s wrong, you can also notify me here the ticket ID when opened: https://support.undsgn.com/hc
Incompatibility WPML Widget vs. Uncode: We have stated this problem many times again and again. Either support is totally untrained or Uncode Support plays passive aggressive and do not want to help customers. The problem of incompatibility with https://wordpress.org/plugins/wpml-widgets/ is still there unresolved. If you are unable or do not want to solve it, then pls say so. But let us repeat one problem again and again to get some sort of automatic responses is not just rude but is inadequate for the quality of this theme. One cannot use WPML with this theme for widgets, only for multilingual text widgets, any other widget cannot be used with this theme along with WPML. Again, the last time, it is not WPML but the plugin you have to click the link on, not sure what part of the brain is not understanding this. Sorry, but wasting time is inappropriate.
Hi arvitrading, we are sorry about your complaint but no one here is aggressive with you as you report. Our main developer just suggested to ask also WPML support for some advices or the plugin author (if there is an incompatibility with this plugin and a popular theme like Uncode it’s also in the interest of the plugin author fix this). Please note that there are 30.000+ plugins out there, Uncode is tested and perfectly works with the most famous but it’s really not possible grant compatibility with all plugins. We have a roadmap to respect and by the moment we can only take note of your report and insert this in the to-do list, our main developer kindly suggest you to ask for a refund if this can help you. Anyway he’ll be back to you on monday.
Thanks for your answer, but it does only show that you do not read. Again, we already informed the author of this plugin and he said it is a theme issue. You can also try widget logic to use WPML with widgets other in English except for the standard multilanguage text widget. It does not work either with Uncode. You cannot use WPML with widgets in other languages using Uncode. That’s the PROBLEM. You just need to install it and test it. This is a fact. Well you want to refund also many hours of development as well? Then sure. I am not sure what your main developer is reading, but surely not our support questions.
Hi and thank you for feedback! If this is critical for your project you should have verified first, as told there are 30.000+ plugins out there and it’s not possible a theme is compatible with all plugins, we receive message everyday asking if our theme is compatible with particular minor plugins. Anyway if the possible problem, as the author of this plugin report, is an incompatibility between Uncode and WPML for widgets this revert back us to our first suggestion: ask the WPML support team. By the moment WPML certify a theme this mean they take care to support any possible issues between WPML and that theme. This is the agreement between WPML and themes authors and it’a pretty normal since WPML is a premium plugin. Generally they take care to support you soon and then work with theme developers to fix the possible problem (we are in contact with them and we have worked together in the past). I hope this helps understood the workflow between certified themes and WPML. I’m pretty confident that WPML team can help you fix this issue. Anyway as told our main dev will contact back you on monday.
No this becomes a little bit funny. Again, again and again. This plugin is not a WPML developed plugin. If you clicked on the link, then it becomes obvious. So there is no incompatibility between WPML, but this plugin called “WPML Widgets” by J. Sormani and Uncode and also incompatibility for Widget Logic vs. Uncode. Do you understand that? I am serious.
Just test it on your own, what’s so difficult to test, then you will see it is likely an issue caused by the theme. It’s my last message. We can’t write ten messages just stating the same obvious things. It is really ridiculous. We just quit and accept Uncode can’t support us.
He said, it is the theme, not his plugin: We wrote you that about 3 times now or 4 already. Just read.
Uncode also does not work with Dynamic Widgets. All theses plugins, i.e. Dynamic Widgets, Widget Logic and WPML Widgets work very well on other themes with WPML so using human logic, there is a big chance that this an Uncode issue that Uncode is unwilling to resolve for the customer. You can check how many WP users are using this plugin, assume statistical mean for the use of plugin and WPML and Uncode, then you have an idea how many customers you lose.
Hi arvitrading! We have perfectly understood that there is an issue between this minor WPML add-on and Uncode. We repeat: it’s not possible expect a theme is compatible with all the 30.000+ plugins out there. Compatibility can be granted only for the most famous plugins. We suggested to ask also WPML support since it’s possible they know how to help even if this add-on is not official from their team (by the moment they certify a theme they also take care to support possible issues). For example just using their String Translation add-on you can by-pass most of possible WPML issues. Right now I don’t know about the problems with other plugins you report, from a search no other users reported the same. Anyway as told above I have notified our main developer and he’ll be back to you during working days (this is really the best I can do for your case right now and I hope you can appreciate we are replying you even if it’s weekend).
Hi, I have a problem with newsletter button when I see the subscribe module in mobile view. The button is not in center of view but on the right.
I can’t find the code to repair it.
This is the link:
docodesign.it/euroscatola
Thank you Fabrizio
Hi doco_design! Unfortunately I think your website is only accessible when logged, I see only a blank page. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines so we can access your installation privately and support the minor fix you need for your newsletter module! Grazie! 
https://support.undsgn.com/hc
Thank you for the answer. Strange because the link is correct. Thank you
Support is only offered in the Help Center, this wall is not for support, so please since you have 6 months of support included just use the official support platform (it’s also best for you not insert a link to your site in a public space like this). Anyway the problem is caused by this code you have inserted: http://undsgn.d.pr/Fenoe/4nskv6LT
To fix try to insert also this one:
@media (max-width: 480px){
.tnp-subscription input.tnp-submit {
margin-left: 0;
}
}I hope this helps, let us know!
Thank you very much, it works!
Thank you for confirm!
hi there – I added the whatsapp icon (theme options > connections) and the icon is displayed correctly. But how can i connect with my whatsapp to open a new message that customers can get in contact with me over whatsapp? could you please help me – thank you very much 
Hi rscharinger! You should just use a valid WhatsApp link in the Connection link option, please find some tutorials: http://stackoverflow.com/questions/30344476/web-link-to-specific-whatsapp-contact
Note that you just need to use the link part: http://undsgn.d.pr/2fda1/DzzDYkuy
Hello, can you write the listing of your last updates please ? I’m not sure about updating for fear of having bugs… Thanks
Hi studio-web-johnatanb! What you mean exactly? Do you need infos for the last update? https://undsgn.com/introducing-uncode-1-5-anticipated-uncode-theme-update/
Or do you need the change log? https://support.undsgn.com/hc/articles/213454129
Here you can find detailed theme update instructions: https://support.undsgn.com/hc/articles/214001205
And here you have have a list of the possible known bugs: https://support.undsgn.com/hc/articles/214092169
Hi! I’m trying to do a category menù with Uncode Portfolio add-on but with only one style, but it doesn’t appear and not all kind of portfolios work with this menù. Specifically, i mean the portofolio section on https://www.undsgn.com/uncode/homepages/classic-agency/. Hope you can help me.
Hi Zitowski and sorry for delay! Yes we can help, don’t worry but I really have not understood your request, sorry. If you are trying to achieve something different from our demos sometimes it’s not easy understand in words… Can you please open a ticket in our Help Center so we can help at our best privately? If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Ok, thanks!
Thank you for confirm!
Hi, nice theme. I would like to start with the layout of the demo: blog-magazine https://www.undsgn.com/uncode/homepages/blog-magazine/, i cant find that page in the demo content. Ive got a similar layout now, but not the featured post. Many thanks
Sorry, can u explain how i get that featured post on the homepage? Tnx!
Hi twofakie and sorry for delay! I think you refer to the first post that has no featured images and it’s named “Hello World”, right?
This is a default from WordPress we cannot avoid, find more infos here about the featured image: https://support.undsgn.com/hc/en-us/articles/214002745
Anyway ff you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution (or at least you should have the “Purchase” badge here next your name)! Thank you!
https://support.undsgn.com/hc
Hi, the item i am referring to is the latest post feature on the homepage of this demo: blog-magazine https://www.undsgn.com/uncode/homepages/blog-magazine The header reads: the wild story of Jack…. Could u explain how i get the latest post to show in that middle column like that? Superthanks!
Hi! Sorry but it’s not easy understand where you are and where to start explain, I hope you can understand. Please open a ticket in our Help Center (that is the only tool to get support) and we’ll take care to support you soon: https://support.undsgn.com/hc/en-us
Hola, acabo de comprar el tema, que me ha parecido espectacular, quiero proceder a instalarlo en breve. He estado viendo la documentación y quisiera comentarles una cosa que no tengo muy clara. Quiero instalar la el tema en un subdominio donde realizo mis pruebas y una vez acabe trasladar a un dominio final que no corresponde al mismo dominio donde realizo las pruebas. ¿Puedo hacer esto según licencia? Gracias, un saludo.
Hi Nacho7807 and thank you for appreciate Uncode!
Yes this is pretty normal, don’t worry for this, this is permitted by the Envato official policy.
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
ok, muchas gracias.
Thank you for confirm!
Hello, I have installed this theme, but not all the translations are actually working in french in Woocommerce.
On my checkout page, I still see “Order details” and “Customer details” instead of the french wordings, but the other translations are working fine. I updated to the latest version of the theme, and when I inspect the .po files, I see the translations are present and correct. Another example, I still see “Proceed to checkout” on the Cart page.
If I change the theme to, for instance, twenty seventeen, everything shows up fine.
Could you help me ? Thank you.
Hi Malcom24! Yes don’t worry we can help and support if you have any issues with our theme (I think it’s related to the new WooCommerce 3.0.+ update) but not here. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
ps: yes our main developer confirms that in the last Woo update some translation are changed, please open a ticket and we’ll support a fix soon until the new release is ready.
Hello, how are you? I bought the “Uncode” theme but I found it extremely heavy, and it is not running well on my computer or on my hosting server .. I have tried to do everything to improve the performance and nothing, in short I will not be able to use it despite To find him super handsome. Is there anything that can be done?
Hi eumarcelofilho and sorry for delay! Pretty odd you have this problem both on your host both local host, please check some site from the showcase you can see how they smooth work: https://www.undsgn.com/uncode/showcase
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
I have version 1.4 is there a way to upgrade to the new version 1.5 or do I need to purchase the new version?
Hi LSSdigital and sorry for delay! You just need to download the new version for free from your “download” section. Here you can find all the infos about the new version: https://undsgn.com/introducing-uncode-1-5-anticipated-uncode-theme-update/
Here detailed infos how to properly update: https://support.undsgn.com/hc/en-us/articles/214001205
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi, since the latest WordPress upgrade we can’t upload gallery items using visual editor. Installing the latest 1.5 uncode parent theme also breaks the site.
Hi! Have you updated also the required plugins like Uncode Core and Uncode VC? Sorry but after a few weeks we have released the 1.5 no users reported something similar and we cannot help just in words, please find detailed infos here how to update https://support.undsgn.com/hc/articles/214001205 or at least send us a pvt message with logins from our profile page https://themeforest.net/user/undsgn
Thanks. Managed to get it all working. Only thing now is the LOGO does not show on the website, but it is in the theme options.
Thank you for confirm! As suggested above if you are not able to fix yourself send us a pvt message (https://themeforest.net/user/undsgn) with your installation details so we can check, we cannot really help in words if you have an odd issue that was never reported after the update.
HI I m unable to save my theme options, whenever I try, I get an error 404. Can you assist please urgently as I need to launch the site tonight.
Thanks
Hi! We are sorry but if you have an odd issue we need to check what happen, it’s not normal you are not able to save options, this seems a server side issue. Do the Theme Options stop to work or it’s a fresh installation? Are you compliant with the server requirements? https://support.undsgn.com/hc/articles/214000785
Have you extra plugins installed? If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution or at least we’ll offer a refund if you are not able to use this theme on your server:
https://support.undsgn.com/hc
Hi undsgn, i am having a small problem. Some of the plugins i use require me to post snippets of html code into the section of the uncode theme. How can i get to this code? I’ve looked and can’t seem to find it.
Thanks
In case please specify exactly what are the plugins requirements and specifications. Anyway if you have an issue with Uncode and you need help support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi thank you for the reply. I need to insert a script code for a booking form into the section of the html code. How can i access this? and once i add this code do i have to re-install the theme? Does re-installing the theme delete my websites progress?
Hi mharr175, no you need an FTP to modify directly the files you are working on. Have you an FTP software? In case just ask support team if they can help you with this, just open a ticket and insert exactly what the plugin request so they know in details how to help!
Does it turn out nice/work well with the Multi-vendor Dokan plugin? Also is there an option for a shop sidebar?
Hi! Sorry for delay and thank you for interest! Before the last WooCommerce 3.0.x everything was fine but now we don’t have recent reports (this was an important WooCommerce update), please send a pvt message from here so we can check: https://themeforest.net/user/undsgn
Presales Q: On mobile, when viewing the shop demos, you have to tap twice on products to click through to see product. Would it be possible to turn off that hover effect on mobile, so you only have to tap once (for better UX on mobile)?
Hi ATC0204, sorry for delay and thank you for interest!
If you build your pages in custom mode this is just an option http://undsgn.d.pr/6O55a/3N8xzVWv please check this demo from mobile https://www.undsgn.com/uncode/homepages/shop-classic/
Let us know if you need more infos!
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Hi Devineves! The error is not coming from our theme, if your read the path you can see is from a theme named “Werkstatt” that you probably have installed. This is not a theme from us. Anyway if you have an issue with Uncode and you need help support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Oh, i’m sorry hehehe Wrong place
Don’t worry
The main image is square but variables became rectangle.
Hi, Is this the new 1.5.1 and Woo 3.0.4?
WP 4.7.4, Uncode 1.5.1, Woo 3.0.5
Send a pvt message from our profile page with your logins so we can check (on Monday): https://themeforest.net/user/undsgn
Otherwise check this page next days if we verify a possible issue we’ll publish a patch here (WooCommrce is publishing a new version every week, it’s possible something with the 3.0.5): https://support.undsgn.com/hc/en-us/articles/214092169
Sent a pvt message. Thank you!
We’ve changed the homepage theme to one of the “demo themes” that come with Uncode and renamed it. How do we delete all the other demo themes (e.x. demo pages)? Could we simply go to Install Demo > DELETE DEMO MEDIA? Or will that delete our renamed demo theme as well?
Hi and sorry for delay! Delete Demo Media is for delete the placeholder images imported. Our suggestion is to rename your pages something like “_home” so you can delete all the other pages with the Bulk Selection of WordPress (this is useful to reorder alphabetically). Otherwise with the Selective Import you can also import only the pages you need without import all the demos. Anyway if you need dedicated support is offered for free in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi how do i make text black? Would be nice for default text color to be black, rather than grey. Thanks for your help!
Hi! You just need to modify the text color for the Light Skin in Theme Options > Customise: https://support.undsgn.com/hc/en-us/articles/213455629
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
