8686 comments found.
Hi,
After installation, I get the error below whenever I click on the Theme Options in the backend:
Warning: Error while sending QUERY packet. PID=526403 in /home/dev/public_html/MYSite/wp-includes/wp-db.php on line 1877
Warning: Cannot modify header information – headers already sent by (output started at /home/dev/public_html/MYSite/wp-includes/wp-db.php:1877) in /home/dev/public_html/MYSite/wp-includes/pluggable.php on line 1195
Do you know why this is happening? Any help will be appreciated.
Kind regards.
Hi dejoe087 and sorry for delay! This is a warning not an error but anyway it’s pretty odd you have this message that points to native WordPress files (if you read the paths you can see this files are not in the Uncode theme). Anyway dont’ worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
https://support.undsgn.com/hc
Hi, is there a way to get video to play in a content block when using a mobile device? I know WordPress support this now but wondered if this theme does?
Hi and sorry for delay! No this is not an option, in fact you never seen this in our demos. It seems a bit odd that WordPress supports background video on mobile since lot of mobile devices are not compatible, anyway here you can read more detailed infos: https://support.undsgn.com/hc/en-us/articles/115000721729
No problem, is there however a way that I can display an image in the background rather than just a colour? That way it will just show the image on mobile but the video on desktop. I know revolution slider does this but ideally I want to use your content block.
Hi, yes please follow the article posted above there are instruction how to apply a poster image to your video: https://support.undsgn.com/hc/en-us/articles/115000721729
Hello, I would like create a shop. I don’t understand the behavior of “add to cart” button for a simple product and a variable product. For a simple product, there is an ajax animation; For a variable product, there is no ajax animation but a text above the product description. Is it possible to have the ajax animation for a variable product?
Hi clubosport and sorry for delay! No this is not an option in WooCommerce, at least we can suggest how to remove the ajax animation for the simple product too.
Hi there – how do I edit this area in the blog demo? I can’t see wheer this section is edited? https://prnt.sc/ff0xkz
Hi! Here you can find infos (it’s also listed in the video tutorials): https://support.undsgn.com/hc/en-us/articles/213459649
We remind that if you need support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
I there – I still don’t see where I can edit the screenshot – https://prnt.sc/ff0xkz
I can’t find one single page that has the title of that screenshot.
Hi! This is in the Page Options at the bottom of your page (here a video https://support.undsgn.com/hc/en-us/articles/214006485). If you have problems, have you opened a ticket in our Help Center as suggested si Support Team can help you?
Sorry please disregard – I can see that it is in the “content block” section – cheers.
Thank you for confirm, anyway if you need support just open a ticket and we’ll take care to support you! 
Hi and sorry for delay! From here everything is fine, we have dozen of users on the documentation and connected with the Support Team too. Can you please try again or test another browser? Documentation is only online and from the same homepage you can contact the Support Team (Submit a request button): https://support.undsgn.com/hc/
Weird. Doesn’t work in my FireFox, but Chrome is good to go. I’ll have to check to see if any other machines here locally have the same issue on FF. Thanks for the reply!
Hi! I think more a possible momentary issue with some cookies (the Help Center is based on the famous Zendesk). Try to delete cookies, pretty sure this can help! Anyway thank you for confirm!
Hello. is it possible to have sidebar on both right and left ?
Hi and sorry for delay! No this is not an option, you can have this if you create a custom layout but not via Theme Options (in fact we never show this in none of our demos).
ah ok. custom layout..hmmm.how to proceed doing with same? hey, i have an extended support using another account but with this account it has expired 
hope you will help me. i use uncode on many websites and recommend it strongly
Hi and thank you for appreciate Uncode! Do you need this in index pages or single layouts?
heuhh..what’s teh different between index pages / single layouts?
Hi AsheshCreative, index in WordPress are the pages with all the blogs (generally the blog main page), single layouts are the single articles… where do you need double sidebars?
hi. please check this: newstylemagazine.mu… i need a sidebar on the right..
Hi AsheshCreative! It’s not easy from the front-end understand how you have build this page (with Uncode you can build this layout in different ways). Anyway with Visual Composer you can insert the main contents in a column of 8/12 and then create another column of 4/12 (the sidebar you need). Then you can adjust the settings of the column to have the layout need, this is an example of how it should look in the admin: http://undsgn.d.pr/SH2qi/1vZ4VHQG
I hope this make sense and helps, anyway if you have an extended support license please just login the Help Center and ask more infos to the Support Team, thank you!
Forum ticket #9123
Hi! Support team replies ticket in order received and all tickets will be answered, you don’t need to advise when you open a ticket
hi, not sure how to preserve image content on mobile. Basically i have to photos of people on my web page which look great on desktop and tablet size browsers but when it is viewed on mobile their heads are cut off and you just see the mid section of the photo – any idea how I can prevent this?
Thanks.
Hi! Sorry but it’s not easy to understand without a check to your site. Can you please show us the layout/options applied or what page of our demo have you started with? This can help figure out the scenario/settings…
sure its on http://sorrynotsorry.london/hometest its the two images of people, they look fine on desktop but on mobile heads are cut off and just can’t figure out the settings to change how they get cropped by the mobile version
Hi and sorry for delay! You have 2 options. The first is to modify the background positions (these images are background), where you set them (Column > Style) there is an option named “background position” and you need to set as “center top”. Otherwise in the Responsive tab of the same Column options there is a min-height settings and you need to increase this number. Column Settings: https://support.undsgn.com/hc/en-us/articles/214003625
I really love the theme. Its extremely diversified, but I am having a small issue with my store. The product thumbnails do not display on the main store page, whereas the images on the product page looks fine. Any idea what could be the issue?
Hi jevalzam! No sorry without a check to your installation it’s not possible debug the issue and unfortunately other users have not reported the same problem, at least show us the preview so we can expect from the front-end.
Hello support team,
We want to create mega menu in our site. we have try to add some mega-menu classes in css classes property but it can’t working. So, please help us.
Best regards.
Hi Divyeshk! We can help and support you if you have any problem with our products but not here, sorry. Support is offered only in our support forum (we just need to verify you are a regular customer as for ThemeForest policy), so please drop a few lines and we care to support the solution soon, there we have a completely dedicated support team can help you (here you don’t have also the “purchased” badge next your name): https://support.undsgn.com/hc/
Hi guys, I have recently bought your theme and still figuring out how it all works. But I seem to be running into problems doing simple things like, changing the logo and the menu location. Whenever I make the change and then click SAVE CHANGES, it takes me to a 404 error page. To be precise it takes me to the follow webpage….http://www.offsetculture.art/wp-admin/options.php
Let me know if I can send you some screenshots. Look forward to hearing from you.
Hi ricardo_dasilva! It seems your host is limiting your resources and your “Mod Security” options. When you save Theme Options you trigger lot of “calculations” and your host is limiting these operations. Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution (there is a Submit a Request button in the top right)! Thank you!
https://support.undsgn.com/hc
Thanks will send something through shortly..
Thank you for confirm! In the meantime I suggest also to contact your host and ask why one of the top seller themes on the market (I remind that Uncode is first severely tested by Envato and trusted by 22.000+ users https://undsgn.com/uncode/showcase/) doesn’t work as expected on your server, this is something more up their service. Anyway we wait your ticket.
Hello! I try to reach the support but, my support is expired. Otherwise, I just installed the theme. I bought it some time ago. Can I access your support? Or i ask right here? I’ll not buy extended support.
Hi barreoblique! When you buy a theme on ThemeForest you have 6 months of support included. Support is not lifetime in any marketplace and if you need support after the canonical 6 months (that is a very reasonable time to build a site) you need to renew it. If it’s something simple we are happy to help here in the limits of the Envato policy for support. What problem you have?
After a few years here, and the new way that Envato found it to make money some time ago, I understand the principle of technical support. Moreover, when you buy a theme, you do not always have time to install it at the time of purchase. That’s my case. In fact, I bought it to test it. And now I have time to do the test. But hey, it’s not yours, I know
In fact, I wonder why your version of Visual Composer is so slow. I am in network installation and I use the “official” version on other network sites and it is not slow. When I make a change to a part of the site, I have to wait around 20 seconds in order to save the page. Everything is frozen. I try to click anywhere and it does not work. The specitications are in the green. Suggestions?
Hi barreoblique! I understand the scenario, but you should know about the 6 months if you are an usual customer from Envato, the main reasons of this policy is to discourage users build multiple sites and they ask support for all of them. Unfortunately it’s not easy to help you without a check to your site, this is generally not an issue of Uncode, I think your server suffers for some specific proprietary features of our Visual Composer (every server have specific setups and anyway this is a performance issue). If you have not used Uncode and you find it slow the best we can offer is a refund. This is not a problem.
I am on my own dedicated server. And I have several sites hosted on this server that uses the official version without any problems. Moreover, on this same installation of WordPress, I use the unbridled version is it is 100% functional.
What do you offer me as an alternative to reimbursement? Especially that everything is green ..
WP Memory Limit: [?] 96 MB Server Memory Limit: [?] 128 MB PHP Max Input Vars: [?] 3000
We are sorry but we cannot debug what’s wrong on your server, this is generally not an issue of Uncode, this is something up your server configuration if you are on a VPN, unfortunately there are dozen of settings you can have modified that can influence this.
I have a dedicated server and my wordpress installation is networked with 4 sites. The main and others in order to offer technical support to my customers and then a site to do tests. It is on this site that I just installed your theme. Is it preferable that we continue this conversation in private, via your profile or by email?
We are not talking about the quality of our product Uncode, odd issues happen every day on technical environments (always relataed to server settings) and for this reason Envato offers refunds if there are these odd issues. We cannot modify the core of Uncode if it’s slow on your server only. These are normal waiting times http://undsgn.d.pr/y3rO3/1JqUCoIO. Try to use Uncode on another server. There is really nothing we can help even if we move on a private chat and the best we can offer you is a refund even if the problem is not native of Uncode. I hope this make sense.
What if I renew for technical support what would you do? If the error comes from handling my server, you must have a good idea of where this problem can come from, right? That said, I have more than 50 WordPress sites with different themes, with different builder, and none of them have this kind of problem.
As you have seen from the video this is not generally a problem with Uncode and slowness happen on your server setup only, that is why I told you immediately that if you need to use this server, the refund is the best solution. We have never advised you to renew your support because we know that if there is a strange server-side problem we can not do anything.
Well, as English is not my native language, I am not quite certain to understand. In short, what you’re telling me is that it’s a server problem but you can not tell me what the specific problem is. That’s right? Indeed, then it is very strange.
btw… your viedo link dont work : Oops! Something went wrong. We’ve been notified and will fix it ASAP.
So, ok it’s a go for a refund. Thanks.
We mean that you can also renew support but if there is an odd issue with your server the refund is the only solution, we cannot modify the Uncode Core or Uncode VC because only your server is slow with it (this is probably related to some server settings you have applied); also on low budget host like GoDaddy or Hostgator Uncode is fast enough. This is a video that show page saving times (2 seconds): http://undsgn.d.pr/BrbF7/2FvJzW5H
Yes ask using the Envato official refund form.
I would have liked a solution track. I like your theme and its options. But if we can not use it on our server (hence the interest of knowing what we could have changed to use your theme), we will ask for a refund.
I have just sent you an email with a video attached to it illustrating the problem. Just to make sure I show you the problem.
We have understood that your facing slow saving time issues but we cannot really debug your server setup. Have you tried Uncode on another host? We can help and support for any possible native problems of the theme but not servers if a problem is not applicable in other environments as you can see from our video and impressive customer showcase.
My question is: Where should I look on my server to edit an item that prevents your theme from working properly. As you say this is a server problem, you need to have some idea of the problem or the setup to look at?
Hi barreoblique, the problem is that any servers have too many settings that possibile combined can create an issue (this is why we offered you a refund in front of server side oddity, note also that server debugging is not part of the Envato support policy). Anyway send also logins so we can have a quick check.
Well, I installed your theme in on another wordpress site on the same server and the problem of slowness does not exist. So, this is not a server problem. This is another thing. I will disable all the plugins and do other tests and get you back with a solution if I find it. That way you will know at least that there is a solution. Thank you for your patience, I know my English is very bad.
This is a good news! Yes let us know what happen on this installation! Fingers crossed!
This happens on some pages only and not others. Among other things, homepages / creative-agency / is problematic. I can provide you with admin access via email if you want to test yourself.
From here your page save in 2 seconds as expected, please check yourself we first refresh the page and then we press Save: http://undsgn.d.pr/d4a05K/5kwGDY7D
Make a change on page using your visual composer, and try to save.
Once again everything is working as expected, please evaluate that the problem is happening at your browser only: http://undsgn.d.pr/1PeqW/4Iz7fb2N
You just find the problem… this is a problem with Chrome. That’s work well with Firefox. Maybe an exention of chrome.. i will let you know. Give me a minute or two for testing. Looking good 
So I’ve disabled all extensions, but the problem persists. I use the latest version of chrome. I’m on windozz10. It is very strange but it is a lesser evil. So I’ll test your theme with Firefox. Thank you for all your patience!!
Something happen on your Chrome, we are on the latest version too and it’s also faster then Safari: http://undsgn.d.pr/8sBNxQ/tqJvJXLL
That’s weird!
Can I upload my own FONT and use it as a font in your theme? My font is not available on one of your font-providers like google fonts etc.
Hi hmg29 and sorry for delay! Yes you can use any webfonts, here you can find specific infos how to use: https://support.undsgn.com/hc/en-us/articles/214006085
Hope this helps!
After update UNCODE to 1.5 and import all DEMOs , my page is different, a lot of things dissapear, a lot appears and generally it’s break down. What should I do ?
Hi DominikSmialowski! Have you followed instructions how to update the theme properly? This update was published 1 month ago and no customers reported any changes to actual website (thousands of users have updated the theme), in fact we don’t modify existing features and presets but we only extend them. Please follow detailed instructions how to update the theme or give us more infos: https://support.undsgn.com/hc/articles/214001205
Yes, I updated it by envato toolkit, but I didn’t made backup. I regret it so much. But this changes on my site isn’t because of this update, but it happened when I install all DEMOS….uninstalling DEMOS not resolve the situation
Hi, maybe we are not understanding… have you imported all demos over your existing website? Can you at least share a screenshot of the problem? It’s really not easy understand your problem in few words.
For example, my logo dissapear, and what it worse, how the logo was set up isn’t in memory. I have to make everyting from the beginning
Have you extra plugins installed at the moment of the update or demo import? Have you some red errors in the System Status (it seems a possible Max Input Vars issue)? Sorry but since problem like were never reported it’s not easy focus the cause without a check.
I have screenshots but how can I show you it here ?
I haven’t got red errors
it’s my site now http://kimanakocu.com/
Hi! Yes the problem was not the update or the Max Input Vars but the fact that you have imported contents and Theme Options again, please note that you have received also an alert when you have started this process. Unfortunately there is nothing we can help. Try to ask your host if they have a back up (some hosts performs automatic backups).
Two links
1. My site before
https://zapodaj.net/77d740ddc3d99.jpg.html2. My site after
https://zapodaj.net/b7ebd60816f61.jpg.htmlwith description in red
Maybe installing all DEMOS from version before can help ?
Hi DominikSmialowski, the problem is that you have imported Theme Options over your existing Theme Options, you missed that when you import demo contents you replicate our demo site: http://undsgn.d.pr/BAU45V/4uHsMf2a
You can find more infos here: https://support.undsgn.com/hc/en-us/articles/214001065
I am very interested in your theme, however I would like to know if I can customize the theme to have a portfolio grid like this https://essential.themepunch.com/media-grid-taft/
or should I use the plugin “essential grid” to layout the portfolio grid Thanks!
Hi savage925, thank you for interest and sorry for delay!
What you refer exactly? The layout is pretty simple, do you mean the hover effect that follow the mouse? Let us know!
Yes I want the grid to have: 1. hover effect that follows the mouse 2. be able to individually control the color of the hover 3. Control the hover text 4. Make the entire hover area clickable to go to the individual pages. 5. Add a filter for different categories.
Is this doable with your site or would I need that plugin?
Hi savage925! 1. No this is not an option of Uncode. 2. Yes you can control (in the Posts module you can set diversifications for every thumbs). 3. Yes 4. It’s not like that Uncode? Maybe I don’t get this. 5. The filter menu is based on categories of the elements present in the grid.
I really discourage to buy a theme and use a plugin to build an important part like the portfolio grid (you cannot combine cool theme features with this plugin features).
4. yes you are correct, looks like you already have that.
Ok i appreciate the honest info. I like the layout and features of Uncode, except for the portfolio grid. Being picky, but I don’t like that the projects disappear for a moment when they are filtered. And would really like to incorporate that mouse hover.
Hi savage925! Sorry unfortunately this mouse effect is not part of the option (it was in trend few years ago).
Ok thanks for letting me know. I will think about it
Sure!
child theme dont work.. broken. Any suggestion?
My bad … sorry
Hi barreoblique sorry for delay and thank you for confirm!
Hi, I have a problem with the portfolio, because in some resolutions you see white holes:
Https://gyazo.com/873d63d5d26d619d6504fdc5929473a8
Https://alasuvas.com/web/
Hi tuka_85 and sorry for delay! We see these holes also in big screens, the problem is that you have not properly set the thumbs dimensions, you need to be sure that the elements width sum is 12/12: http://undsgn.d.pr/fZxz8V/yWDUASo2
In the Single Block tab please insert for the elements 6/12 so every element will be half you screen: https://support.undsgn.com/hc/en-us/articles/213456869
As you can see this is not a bug of the theme you just missed how the grid works: https://undsgn.com/uncode/homepages/portfolio-metro/
I hope this helps!
Hi,
after translation content starts to be duplicated but only on translated pages, not on default languange
Regards
Problem is solved! Tnx
Hi nmdigital2015, sorry for delay and thank you for confirm!
Hi,
So, still planning on buying this theme, but some questions left..
I love the portfolio gallery homepage template, however, is it possible to have a ‘load more’ button on the homepage? I would like to display a lot of photo’s, but not infinite loading because the call to action button has to stay in place.
Hope this is possible, thanks
Hi Desolater! No sorry “load more” is not an option for galleries by the moment. Let us know if you need more infos!
So with around 60 images in the homepage gallery it will get very slow? No ajax loading or whatsoever to address this?
Hi Desolater! No actually load more is only available for posts, pages, portfolios and products. Uncode uses an advanced adaptive image system and as you can see our Portfolio Gallery homepage load super fast with 42 images.
Will I ever be able to make an overlay menu on mobile?
@media (max-width: 959px){
.menu-container:not(.isotope-filters) ul.menu-smart a {
font-size: 3vh !important;
text-align: center;
}
.menu-smart a i.fa-dropdown {
display: none;
}
}
Thank you!
Hi FrederikBaastrup and thank you for confirm!
