8331 comments found.
I´ve activated the theme on a domain for a testing environment. I want to deactivate it from this domain and change it to another domain. What do I have to do?
Hi aw2,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, I dont have the Envato key, but the site in question is with active license / product key. How can I get support? Thanks.
Hi superkot,
You cannot get support if you don’t have the Envato key or do not post with the account you purchased the theme with.
Kind Regards,
Art
Hi Maybe I’ll buy this excellent theme but I have 2 questions 1. Can I cancel the download button in the gallery view (photographer’s demo: https://demo.kaliumtheme.com/photography/#winter-frost, in the top-right) 2. When I use the photographer demo it’s possible to use in home page like another demo?
Thank you! Looks like an excellent theme.
Hi DasiPic,
We’re happy to hear for your interest in our theme.
1. You can enable or disable any of the buttons on the top right.
2. That’s possible, you can change the homepage to any other page you want and build your own.
Kind Regards,
Art
Thanks for your fast answer!!
Hello, when you go to the single product page and then you click an image to zoom it with the lightbox, it is always the first image that appears, for example, when you click on the last picture of the gallery, it is always the first that pops up. You guys should consider changing that so everytime people clicks an image is the actual image that appears on the lightbox. Also would be good to be able to change the color of the background of the lightbox. I can change it but only modifiyng the Woocommerce files instead of the child theme files and I lose all the modifications when I update the theme.
Thank you and congrats for this amazing theme.
Hi Fadel7,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Pls can use this theme to build my own custom themes and sell theme on theme forest or somewhere else ? Kindly me know.
Hi eokwusi,
That’s strictly forbidden, the theme cannot be used to create a theme based on Kalium and selling it on this or other market, you can use it for another purpose if you will be selling another product with the theme included but for that an extended license will be needed.
Kind Regards,
Art
Thanks For the reply.
Can I please get help. I have succesfully changed color of footer with footer.main-footer { background-color: #2b2726 !important; }
Now I would like to change the color of top menu, dark theme.
I have tried with: menu .standard-menu-container { background-color: #2b2726 !important; } but it is unsuccessful. Thanks
Hello!
First of all, congratulations for this awesome theme!
I’d like to ask you two questions about customizing this theme:
1. Can I update the file ‘kalium/woocommerce/single-product/add-to-cart/grouped.php’ based on ‘Woocommerce/templates’ available on Github? Or it will break something?
2. Can I extend this theme to create new elements on Visual Composer?
Thank you!
Hi augustoverzbickas,
Please address this question in our support forum at Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi, I tried to use your external support, but it doesn’t work. When I try to submit my ticket verifying my account, he asks to verify it again over and over again, never gets to the next step. I tried to enter the purchase code, but I don’t know what that is, so I tried the invoice number and the order number from envato, but none of them worked too.
Hi augustoverzbickas,
I can see that there is a registered user with the same username as here, can you re-try logging in through Envato login and try posting a new ticket there.
We didn’t have any issue lately with the support system.
Kind Regards,
Art
Hi!
How can I change the thickness of the line under the menu item, “rollover” and “selected”?
Thank you
Hi zannoni,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello I am trying to update the visual composer. I go to Appearance > Install plugins and try to update but receive the following error:
An error occurred while updating Visual Composer: Update package not available.
Not sure where to go from here…?
Thank you
Woop never mind, I deactivated it first, it then let me update it 
HI lilpil,
Glad to hear that. This can happened because you where using an very old update of Visual Composer.
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Will do, thanks.
I´ve activated the theme on a domain and know, I want to deactivate it from this domain and change it to another domain. What do I have to do?
Hi glueckskeks,
You should have used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com.
Read more on this article Theme licenses and activation.
We will try to help you this time because maybe you didn’t knew this.
I deleted your old license, now you can activate your site again.
Kind regards,
—Ylli
Thank you!
Hi, I sent you an email more than 3 days regarding outdated woocommerce files for this theme. Can you please respond to me
Hi fbruno,
I can see that we already replied to your message 3 days ago
This was our reply:
“Hi Floyd,
If you need our support please just write a ticket on our external support system and our support team will assist you.
Thanks!
Kind regards,
—Ylli
Hello there! I´m trying to use the “read more tag” (http://i.cubeupload.com/GKjZVu.png) but it´s not available to use on the portfolio items. How can i do? I have a lot of text and i want to show the images without a lot of scroll.
Kind regards!
Carolina
Hi Carolina,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thanks
Hi bruhnpartner,
I can see that your support is still active so please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi
This is my websites link(https://www.augmentworks.com/rumidev/).We added a new product with color one of that is active when single product open that time it does not show active color opened.It shows another color related to that product
Regards, team.
Hi kalarit,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
I checked your site and it the color was changing fine without any issue.
Kind Regards,
Art
Hello ,
The main issue is about the color of the product. For eg.
http://www.rumiearth.com/ In this website when you click on any of the products ( Boa Sling ) – The active color as well as default color in the backend, is coral color. When we click on the product Boa Sling (which opens the product in new tab) by default as well as active color changes to any other color (Peacock color).We want the sequence of color to be same. I request you to revert us back as soon as possible.
Hi kalarit,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello Art,
The main issue is the Default color functionality is not working for few products. We had sent you an email on 5th June, but still awaiting a response. Please check the email and respond ASAP.
Regards, Kanchan
Hi Kanchan,
I see that Ylli has replied to your email and asked you to update the theme, so please follow his instructions on that e-mail and we can continue our discussion there.
Kind Regards,
Art
Hi, I need some help before buy this item. I have no experience in building websites, so I need to know if it easy to use for people like me. It should be a photography website. I really need to know if possible to have in the header the logo, not so little as shown in yours previews with the small camera, with also the title and the motto of the page, and also If it is possible to have the right click disabled not permitting to steel images, or if I need some plugin to do this. For slideshow and galleries I also need some plug in or they come with the theme? Last thing, is the fee for one year? I can’t see where and if you say 60dollars a year! Thanks.
Hi rivka80,
Welcome to ThemeForest and let me introduce you how the theme works.
— The header and logo can be changed depending on how you want it to be, you can show it what size you want and it can be managed through the theme options.
— Right click can be easily disabled with a simple script but I don’t think this is a solution or you will do anything with it, since there are hundred ways to get the pictures even if you simply disable the right click, that’s the easiest method so if you don’t want them to be copied then better put a whole watermark since there is no way to stop this.
— Galleries and carousels are built in the theme so you won’t need extra plugins to make them work.
— You will pay 60$ for the theme which can be installed in a domain and you will get 6 months support included, the theme will always be your so there is no monthly or weekly subscription.
Kind Regards,
Art
hello! I am using the kalium theme. all new pictures I upload to the media library are blank and are not being displayed. how can I fix that? the older pictures are working fine. thank you.
Hi acuerdo15,
Can you please provide a URL of your website and make sure you don’t have the coming soon mode active, I think I know what it may be but I want to make sure by checking your site live.
Kind Regards,
Art
Hello, i bought the theme but have since a while this probl;eM n of overloaded element of WP_Hook has no effect in /home/oleukena/public_html/wp-content/themes/kalium/inc/laborator_filters.php on line 500 . Could you pleas ehlp what might be the problem? Thanks!
Hi SquaremoonStudio,
Please update your site to the latest version (see changelog) and this problem should be solved.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there! First of all, I couldn’t be happier with this theme. I’ve recommending it to all my clients! Secondly, I’ve been struggling with Visual Composer. I’ve read that I should update it, but it seems I can’t (not available, according to the message I received). How is this possible? I’ve already lost a few good clients and sales. Could I get your help? Thanks, and most of all, keep it up!
Hi Videla,
Thanks for your kind words
To update your theme plugins to the latests version that theme offers first you need to use the latest theme update (see changelog).
Then after you update the theme you can go to Appearance > Install Plugins to update those plugins.
You can find Kalium Documentation on this URL http://documentation.laborator.co/item/kalium and from there you can find answer for most of your questions.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you so very much, Ylli! I’ll write a ticket right now. Thanks again and keep it up!
Hi,
I am unable to update LayerSlide WP and WPBakery Visual Composer.
It says : Update Failed: Update package not available.
WordPress is up to date and my current theme is 2.0.7.
Thank you in advance,
Gregory
The message now showed on my website is this one :
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/thephoenix500/public_html/wp-content/plugins/wordpress-seo/frontend/class-frontend.php on line 794
Thanks again,
Gregory
Hi Gregory,
To update your plugins you must be on the latest theme version then you should go to Appearance > Install plugins and check if that theme version offer the latest version of the plugin.
Your second problem is happening because of your Wordpress SEO plugin as you can see from the error.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi Ylli,
1. I now have updated my PHP version 5.4 to 5.6 and the message error disappeared. 2. I do have updated my theme to the last version and I always have the same error message : Update Failed: Update package not available. 3. I used to post my question here. Sorry not knowing to new procedure. I tried to research tickets and articles, but nothing appears.
I also tried to submit a ticket and verify my purchase, but it’s an infinite loop.
I click on “Category”, “Verify Purchase with Envato”, “Approve” and… “Category” again.
Kind regards, - Gregory
The pluggin I’m still unable to update is LayerSlider. The message error is : “There is a new version of LayerSlider WP available. View version 6.4.0 details. Automatic update is unavailable for this plugin. License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?”
Hi ThePhoenix500,
Please use one of the methods below: http://drops.laborator.co/cGTx
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Kind regards,
—Ylli
Thank you Ylli!
Hi ThePhoenix500,
Glad to hear that
Kind regards,
—Ylli
Hello Laborator,
I’m a freelance writer setting up a page for my business. Is it possible to use the Kalium portfolio to aggregate and preview external links (articles I’ve written on third party sites)?
Best, Hannah
Hi Hannah,
You cannot get links from the other site to show on the portfolio but what you can do is add a short description to items you add in portfolio and then link it to the full post by adding a “read the whole story” button which should link to the external site.
Kind Regards,
Art
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