8331 comments found.
Hi. is Visual Builder must to install if I decide to use this theme? any problem working well with Toolsets? thanks
Hi stixtsr,
It is necessary if you want to build pages and layouts, if you want to use it only for blogging then the Visual Composer is not necessary for the site to work properly.
Kind Regards,
Art
Hello Laborator team again.
I Have Kalium installed and i love it. But something weird is happening about uploading images. The theme generates 14 copies of each image i upload, to different sizes, leading to extensive disk usage and i don’t have unlimited space on the server only 1 GB.I dont have many images and those images are filling up almost 500MB . What do i need to do to dissable this. I really dont think it is necessery to have 14 different size of each image.
Please advice and thank you for your great theme.
This is my website http://erebos3d.com/
Hi Christosgeor,
To generate images only when there is a need for it use the SwiftDynamicThumbs plugin, give this plugin a try and you should see the difference.
Kind Regards,
Art
Thank you for your answer. There isn’t any other way? Will this plugin delete the thumbnails automatically of the uploaded images?
Hi again,
From our experience this is the best plugin we know about this issue, it will not delete the old ones but it will not create new ones for the new images you create.
Kind Regards,
Art
Hello ! I’ve been looking through the codes of my website, and I never see H1 tags.. how come ? I see H2 and H3 though (I’m not a pro in this but am worried about SEO) thanks! Here is my website : www.festinstudio.fr
Hi mailysh,
That is because there isn’t any title in you homepage, while on other pages the heading is H2 instead of H1 which you can change. We are nearly to release an update of the theme and we have also done some improvements on SEO also.
From now on, if you need our support please just write a ticket on our external support system at Ticksy.
Kind Regards,
Art
Hello, I would use this theme for videos so my question is can I use or embed Wistia links instead of youtube and vimeo?
Hi chamba03302,
We officially support only YouTube and Vimeo videos (self-hosted as well) so the site you mentioned may work but we do not officially support it or give support for any issue you may have embedding it.
Kind Regards,
Art
Hi Laborator team, I added a language switcher to my menu, I was following your instruction from this site: http://documentation.laborator.co/kb/kalium/adding-a-language-switcher/ On website it looks fine but on mobile devices there is no switcher at all. Can you help me with this issue? My website: https://gommi.de/ Thank in advance, G.
Hi Gosiasia,
You’re right the language switcher is not showing on mobile menu, we have noticed this also and it will be available in the upcoming updates of the theme since we’ve added it to the to-do list.
Kind Regards,
Art
Hey, sad to say that this theme has not worked for me. Its huge. Slow. Plugin heavy and simply to bloated for my needs. Do you have a money back guarantee? Thanks.
Hi nzkulture,
That’s strange, the theme itself does not have any script or plugin that makes it heavy to load. There are a lot of supported plugins for the theme so it depends on what you want to built to get the theme working, but necessary plugins are the Visual Composer and Advanced Custom Fields.
We have an article on our documentation that explains how you can speed up your site.
There is not a money-back guarantee, if the theme doesn’t work for you and we cannot help you on that we can process with the refund otherwise we cannot refund you the purchase of the theme.
Please use our external support if you need our support, and just write a ticket here: Take me to item support
Kind Regards,
Art
That’s a shame. The site already runs a CDN, cache plugin and on dedicated SSD server with high resources. After swapping to this theme from a studiopress theme on a live site it was terribly slow. The whole setup process is long- and the performance dropped dramatically. The fact is that no support will fix the sheer size and resource usage of this theme. The poor performance is actually the issue. So do I contact Evanto for a refund?
Hi nzkulture,
We understand that the fault is not on your server, but please collaborate with us and let us see what the issue may be, after that we can talk about the refunding process.
Please address this question in our support forum at Ticksy where you can post your site URL and login credentials privately so we can give it a try.
Kind Regards,
Art
Hi there,
We are constantly working on theme performance increasing and apart from all clients you are the one to say this. It has had issues in the past but now the execution time for Kalium is approximately 0.1~ second
You can compare the execution times in our demos if you view source code, right before tag close, here are execution times for our demo sites:
Shop – http://drops.laborator.co/4cpIt
Fashion – http://drops.laborator.co/iZpZ5A
Agency – http://drops.laborator.co/ooxyUW
Main – http://drops.laborator.co/YMbLc6
Kalium has many customers (15K+) and depending on their feedback the performance is not a problem!
Make sure that any of the plugins you are currently using is not causing that.
Also if you believe Kalium is responsible for these delays on your site, install Query Monitor plugin, it will give you the detailed report from what plugin/line code is the being used and how much time it takes for specific task to run.
I hope this helps you. If you need further help please let me know.
Kind regards,
Arlind
the revolution slider on the homepage of the university template displays a white section when I change the posts or when i reduce the height of the slider.
the link is as seen below.
http://mayol.co.ke/cuknew/kindly advice and help.
Hi festusokumu,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Here’s what I would like to change in portfolio items (portfolio grid with titles imside)
1. remove the link from hover effect so there is just a image with hover effect
2. remove link from portfolio item title
3. add a button bellow title which will be linked to single page
Is all this possible? And how can I do it?
Hi betrocker,
1. That’s possible through the Theme Options or with Custom CSS, depends how it is set.
2. The link cannot be removed from the theme options but we can make it not clickable and it won’t take you anywhere, it will be like plain text.
3. I doubt this is possible, we don’t have any option to add a button in the portfolio items.
When you purchase the theme please write in our external support system at Ticksy, which is more advanced and secure support system management.
Kind Regards,
Art
1. where in theme options, I couldn’t find it?
2. that’s fine, how can I do that?
3. maybe I can edit php file, add a button and use title link code for href?
Hi again, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
Art
Hello, yesterday I tried to solve a problem with woocommerce shipment. After entering all shipping data, the cart does’nt show me the shipment, it shows only the price of the product, the VAT included and the type of payment, but the prices and shipping methods are not. Can you help me? I installed Kalium theme and I had to update it a bit, however I tried to disable everything by changing theme, but the problem persists I don’t know what to do. before star using kalium i change parameters in php. Giving high values, I installed the template correctly without having any problems. I don’t know why he doesn’t show me the expedition. Is kalium error or a woocommerce bug problem?
Hi guille1995,
Please activate any default Wordpress theme and check if the same problem is still active. If yes then this must be a WooCommerce problem so you should write for this on their support area (link).
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, is Kalium compatible with woocommerce 3.0.8?
Hi kuanbc,
We haven’t released an official update to our theme that will support version 3.0.8 of WooCommerce because they just changed 1 file that doesn’t do anything on the theme.
If you want to update to WooCommerce 3.0.8 then you just need to change one file, we wrote the procedure on this article.
P.S: If all the testings go well, we will release an big update (Kalium 2.1) by the end of this month that will beside other things, it will contain a fix for WooCommerce 3.0.8 too.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
I need to change the licensed domain since I need to put the website live (now was my ip for staging on my local machine). Problem is, support in the meantime is expired, I thought I could change the domain from the panel afterwards. Can I ask for the change without having to renew support?
Hi there,
I have already removed the activation from your demo site which was a different domain, now you will be able to re-activate it 
Kind Regards,
Art
Maybe i’m too stupid for this but where in the documentary is shown how and where to add the images for my portfolio? I want to create a masonry gallery which opens up the image in big, when i click on it with prev and next buttons. But at the moment i am not even able to create a gallery at all which is shown on the page. The documentary only shows how to create a Portfolio Item and how to set a site to Portfolio-Template. But how these 2 types interact with each other is not explained. Can someone tell me the steps? I’m like searching since 2 hours already…
Hi SmittyWerben,
It would be better if you post this ticket in our support centre as it is exclusively for our users who have purchased the theme, anyway I will try to help you here.
Can you please be more specific on how you want to build your portfolio, by including a link of any of the demos where you have seen it?
Kind Regards,
Art
Hello, does your agency template support videos hosted on Wistia to show within the home page and portfolio section?
Thanks!
Hi chamba03302,
Videos (YouTube, Vimeo and self-hosted) are supported on portfolio items but not on thumbnails of the items, only when you enter any of the items.
Kind Regards,
Art
Hi.
I am working with your Kalium template and I have a problem with the incompatibility of the current version of WooCommerce. It gives me the following notice:
Your theme (Kalium) contains non-updated copies of some WooCommerce template files. These files need to be modified to be compatible with the current version of WooCommerce.
La version 3.0.3 de kalium/woocommerce/single-product/add-to-cart/grouped.php está obsoleta. La versión del núcleo es la 3.0.7 kalium/woocommerce/single-product/add-to-cart/variable.php kalium/woocommerce/single-product/meta.php kalium/woocommerce/single-product/rating.php kalium/woocommerce/single-product/review-rating.php kalium/woocommerce/single-product/sale-flash.php kalium/woocommerce/single-product-reviews.php kalium/woocommerce/single-product.php kalium/woocommerce/taxonomy-product_cat.php kalium/woocommerce/taxonomy-product_tag.php
That I have to do?
Hi YogurF,
As we always write this information in Kalium changelog: “Laborator recommends not update WooCommerce to a newer version than 3.0.5 before we release compatible version of latest WooCommerce update”.
If you have already updated your WooCommerce then please read this article: Theme contains outdated copies of some WooCommerce template files.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Is the theme 100% compatible with WP 4.8? Thanx!
Hi there,
Yes please, our theme is compatible with the latest version of Wordpress 4.8. We will release another update next week to further support this version.
Kind Regards,
—Ylli
I just recently purchased, but can not activate the theme via your API system you include with the theme. Discouraged there is no way to manually enter the purchase code in the theme. I have submitted a support ticket. This is very disappointing to purchase a theme and can not even use it.
Hi bhousel28,
I just replied to your ticket too. This was the message:
“Thanks for providing us your Theme Informations. From that i’m seeing that WP Remote Get is not activated on your server and this is not a theme issue.
We actually wrote about this on your documentation Cannot activate the theme?, there you can find instructions that you need to send to your server administrator so they can enable the theme update for you.
Then if your server administrator enables WP Remote Get for you and you still have problems please send us your Wordpress and FTP credentials, then we will further check if we can find a solution for you.
Thanks!
If you need further instructions you can reply us on our dedicated support center.”
Best regards,
—Ylli
I apologize for I did not see this at the bottom of the doc page initially. I have added your API URL to the server’s firewall white list per the instructions and now WP Remote Get is activated properly. I was then able to activate the theme with no issues.
Hi bhousel28,
Glad to hear that. Enjoy Kalium and have a great weekend!
P.S: If you need our support again in the future please contact us on our support system directly.
Kind regards,
—Ylli
Hi, I currently have version 2.0.6.1 , how do i update to 2.0.7? There is no update button that is showing up. I already updated to Wordpress 4.8
Thanks!
Hi wfarid,
First please make sure that your product is activated. You can check that by going to Laborator > Product Registration and activate your product.
Then you will be able to update your theme very easily from your Wordpress updates.
You can find more informations on this article Updating the theme on our documentation page.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you. I didn’t think I could use that forum since my support ran out recently. The product is already activated, which is why I found it strange that it won’t update to 2.0.7 . I’m still unable to update.
Hi wfarid,
Hmm, can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hey there! I’m trying to figure out how to center my top menu, everything is skewed to the right. Also my social icons in the menu are showing up as squares, is there a way to fix this?
Last thing I’m looking to do is add sleek borders around the side menu titles, but the only borders i’m able to make are around the entire part of the one section of the side menu.
Thanks in advance!
Hi thekylefyles,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello, great theme!
One question, can we active the license in localhost for have the demo content (for beta testing) and active alsto the license in the official domain simultaneously? Thank you
Ok thank you! So I active the license in localhost (using xampp for beta testing) and the license for the real web site! I read the documentation, which are the advantages for active the license?
Hi dra_associates,
If you don’t activate the license you won’t be able to install the demo content pack, use typography and some other parts of the theme. The activation is made to stop users who got the theme illegally and who try to use it on more than a domain.
Kind Regards,
Art
I can’t seem to get this to upload as a theme on wordpress. Help!
Hi leilalu,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
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