Hi there,

Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access and a link to your site in your ticket, so our support can check this on your end.

Qode

OK, I send it hours ago, waiting for your answer, thanks

Hi again,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hi there,

And thanks for the interest in our theme.

Yes, you can change footer columns content from Appearance > Widgets https://www.screencast.com/t/G7NJUjGi3 and you can configure footer columns from Qode options > Footer https://www.screencast.com/t/JVQnrXqVY

Qode

Hi,

Yes, from Qode options > header. See screenshot please https://www.screencast.com/t/M6zyvV3S1U

Qode

Hi there,

Apply this code from Qode options > General > Custom CSS field and adjust font size and line height to your liking:

@media screen and (max-width: 768px) {
    .title.title_size_medium h1 {
        font-size: 40px;
        line-height: 40px;
    }
}

Also, please for all additional support related questions you need to contact our support by submitting a ticket at https://qode.ticksy.com/

Qode

Hi there,

Version 6.5.1 is included in last update http://bridge.qodeinteractive.com/change-log/ you just need to uninstall Layer Slider while main theme is active and to install it again from the message which will appear at the top, and latest included version will be installed.

Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Qode

Thats a pretty ridiculous way of doing it… Most other themes will in place upgrade..

Hi again,

We have that in our to do list already, so auto updating option will become available in one of future theme updates.

Qode

Hello,

We cannot access your website, but double tap script was updated in one of theme updates, and several users confirmed that issue is fixed now, so please update theme and all required plugins to latest versions, clear browser cache and test again.

You can find update instructions on this link http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

And we also have video tutorials:

Qode

Hello, here’s my site beta.boosterjuice.com. The issue is we’ve heavily cushioned your template so we cannot update it easily. If you can let me know how you fixed the windows 10 Surface double tap issue on submenus, and where the script modifications are and I’ll add that to my site.

Hi again,

Scripts inside bridge/ js / plugins.js were updated, so since probably you didn’t changed anything there you can simply overwrite that file. Also, don’t forget to clear browser cache after that.

Qode

Hi there,

That is because you are installing entire Theme Forest download archive. Unpack the file and install bridge.zip

This is also covered in this Envato article https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.12521394.74287877.1471284950

Qode

Hello,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hi there,

It looks like you are using Blog slider, so you need to edit shortcode parameters inside Qode Slider shortcode field on that page, or simply create Blog slider on some testing page according to your needs, and then from text editing mode copy shortcode from that page and paste it inside slider field again.

For additional assistance with this, please contact our support by submitting a ticket at https://qode.ticksy.com and provide WordPress admin credentials and a login link in your ticket.

Qode

Hi there,

Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access and a link to your site in your ticket, so our support can inspect elements on your page and in order to see if this can be achieved.

Qode

Hi there,

Our demo is using Blog compound page template, so set Blog page from Settings > readings to empty and then edit blog page and choose mentioned blog page template. This is covered in theme documentation on this link http://bridge.qodeinteractive.com/documentation/11-blog/11-1-blog-list-page-templates/

For setting sticky post, edit desired post and set it to sticky.

Qode

Hello,

You are currently using Layer slider, so for slightly better performance you should update both theme and all bundled plugins, bet loading of a video slider will still mainly rely on server resources and quality of hosting service provider, and of course on YouTube video size and resolution.

For updating theme and plugins you can follow instructions on this link http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Regarding spped and loading time, you can contact our support for some helpful tips at by submitting a ticket at https://qode.ticksy.com

Qode

Hello,

Thank you. Icons will be balanced better when there is even amount of icons. Developers programmed script as best as they can, but I guess that some adjustments may be needed so we will add this to our notes for some future update. Right now, if there is need for adjustment with some css code, try contacting our support over support forum at https://qode.ticksy.com and they will see if adjustments can be applied with some css code.

Qode

Hi there,

And thanks for choosing our theme. You can enable Grid Elements from Qode options > Visual Composer https://www.screencast.com/t/8Xl5F8CkY

Qode

Hi Sarah,

And thanks for the interest in our theme. Yes, demo is named “New Landing page” and it is available for import, and it also contain our previous landing pages.

If you have any other question, just let us know.

Qode

Do you have link to the earlier landing page? I was talking about the new one btw..

Hello,

Yes, new landing page is name of the demo which contain all our landing pages, and this one which you are referring to is included there. Old landing pages are available only inside that demo, because we are showcasing our demos with only one landing page.

Qode

sorry ment Qode slider

Hi Jens,

we are glad to hear that you like our theme.

For setting height, add height attribute without px at the end, like this:

height="800"

You can read more about Qode slider in theme documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/ and if you need assistance from our support, you can reach them by submitting a ticket at https://qode.ticksy.com/ .

Qode

Hi Anita,

Your questions are not general ones, and in order to be able to assist , support needs to have link and access to your website, and also dashboard isn’t for support related questions, so please for all support related questions you need to contact our support over our support forum – https://qode.ticksy.com/

Since your support period expired, you can extend support, by login in to your profile here on Theme Forest, go to Bridge page and extend support from there.

Qode

Hi there,

This could be due to lower PHP version, and since some plugins may require specific version like for example WooCommerce https://docs.woocommerce.com/document/server-requirements/ it is important to use PHP 5.6 , and also try to increase PHP directives and memory limit like below:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

If you continue to have problems afterwards, please contact our support over https://qode.ticksy.com/ and provide WordPress and FTP admin access in your ticket and one of our support agents will try to install everything for you.

Qode

It is solved so that was it! Thanks again for the quick answer. Great support!!

You’re welcome.

Hello,

Yes, but max upload file size needs to be set to that value or above and that depends from hosting package which you are using, so contact hosting service provider and make sure that PHP directive is increased to maybe 32M.

Qode

Hello,

Yes, Bridge theme comes with child theme in the package.

If you have any other question, just let us know and we’ll be happy to reply.

Qode