39368 comments found.
Hi, This theme is compatible with the latest version of wordpress (4.8) ?
Hi there
Avada is tested and 100% compatible with WordPress 4.8 
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
LayerSlider WP 6.5.1 – why I cannot update the plugin … I put the latest version of Avada, but plugin is not updated … what to do:)
Hi there
Allow us to explain to you in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
1 – Avada includes the Layer and Revolution Slider plugins, at no extra cost
2 – As of right now, Avada 5.1.6 the latest version of the Layer Slider plugin is version 6.3.0 -> http://d.pr/i/uXYPZy – which is what you have
3 – Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
4 – The next release of Avada will version 5.2 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
5 – You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
6 – If you are adamant and want to update the included plugin independent of the theme update, you will need to purchase a separate license for the included plugin/s
If you need assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I have responded to Ammar replied she need to check my new post is not getting assign to category when I check decorating or florist and also your share button doesn’t seem to be sharing my post also the them is very slow . I have sent you my details to check my opening another support tick . also when you response how do I respond back to you directly with opening another support ticket
Hi there
Our support system is email based, replying back to a support ticket is the same as replying back to a regular email. Please check your email inbox for our reply and hence, reply there accordingly.
Thank you, MB
Hi there
Regarding your ticket, I have just checked it as well and I can see that for the post category -> /lifestyle/florist/ – you have 14 posts created, 2 are in draft and that leaves 12 that should display. On the actual category page only 9 are displaying, which is not correct.
Along side that, in the Theme Options there is an option to enable pagination in various ways -> http://d.pr/i/UhthI – however hat is not working as expected. It does work on our test and demo install of Avada 5.1.6 thereby something else is at play here. It could be a 3rd party plugin that is causing this. Ammar is going to be doing further in depth investigation as to what the root cause is and will reply again to your support ticket, please keep an eye out for that reply in your email inbox
Thank you, MB
I have open a support ticket let see how long you take to get back
Hello @weblyncs
We have got your ticket and i will be replying to it now
Thanks
-Ammar
when she responds back how do I reply bck her she needs to check decorating and all my other categories
I dont want to paid for support for you to just answer one question please check all categories because there not showing
for example I have 9 decorating post and only 8 is showing and I have 11 florist post publish and only 9 is showing
please count my post that are publish against what is showing on front end categories thats my point
and for future reference how can I check the support tick I have have open on your support systems
Hello @weblyncs
I have already responded you back on the email, you are creating a new ticket for each of your reply that is causing delay and barrier in communication, please only reply back to us using your email inbox just like you will reply to any other email and please wait for our response as we work on RT basis, also commenting here and on email will take us 3x the time to get back to you, please reply us accordingly only via emails and we will get the issues resolved
Thanks
-Ammar
Hi there
First and foremost, our support system is email based, replying back to a support ticket is the same as replying back to a regular email. Please check your email inbox for our reply and hence, reply there accordingly.
Regarding your ticket, I have just checked it as well and I can see that for the post category -> /lifestyle/florist/ – you have 14 posts created, 2 are in draft and that leaves 12 that should display. On the actual category page only 9 are displaying, which is not correct.
Along side that, in the Theme Options there is an option to enable pagination in various ways -> http://d.pr/i/UhthI – however hat is not working as expected. It does work on our test and demo install of Avada 5.1.6 thereby something else is at play here. It could be a 3rd party plugin that is causing this. Ammar is going to be doing further in depth investigation as to what the root cause is and will reply again to your support ticket, please keep an eye out for that reply in your email inbox
Thank you, we look forward to helping you!
Thank you, MB
I notice I have ask you to sort out one problem and now I’m getting ask to reactive and deactivate plugging it like you sort out my issue or your theme can’t handle what I am trying to do . I have never in my life of designing on a theme have had a problem with new category or post. and today i have missed out on a one day’s work because I need to add new post and theirs no point if it doesn’t not work . all I want was the issued to be fix I don’t know why my plugging or theme could be causing this miner problem
Hello,
Please check your email for a reply to your ticket.
Disabling plugins is a standard troubleshooting step that is not going to harm your site, it is just temporarily removing outside factors, down to just the core Avada theme code as a process of narrowing the field of possible issues.
There’s a detailed reply on what to do next to keep moving in the troubleshooting process. Please check that out and let us know how it goes for you. You can just send a direct email to your ticket, there’s no need to reply to us here as we don’t actually provide support through themeforest comments and it’s easier to track communication through a single thread in your ticket.
Thank you!
-Weston
hiya can your support team just do all your check and get this problem sort I dont have time to go backward and forward all day . you take long to get back to me this a kept me up all night worrying so I just need it to be sorted
Hello there.
We have replied you on the email but we do not have your complete details so we can not check on the issue without having them, you need to send us your FTP details in the email please.
Thanks
-Ammar
Hi there, can you tell me whether Avada Theme version 4.0.3 is supported on the latest version of WordPress?
Hello @emilycgraham
There should be no issues at all using that version with the latest version of WordPress actually, however we do not recommend staying on an older version and always suggest you to stay updated to our latest version instead, for any further queries we suggest you to please open a support ticket with us please.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
After updating to the most recent AVADA, all of the js files in the fusion builder folder fail to load. Any ideas why?
Hello,
Your Fusion Cache should have cleared automatically when you updated so new files could be generated. However, if you updated manually, then you’ll need to clear the Fusion Cache manually through Theme Options > Advanced > Dynamic CSS & JS; then at the bottom of the settings panel, you’ll find the reset caches button.
You should also clear any plugin cache you may be using, and your browser cache.
That should correct any issues relating to Avada’s dynamic JS files.
If you need any further assistance with your Avada site and would like us to check it first hand, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Thank you for the response. We will try this and let you know if we need further assistance.
Sounds good!
-Weston
Hello, I have updated the latest version of the theme, but I can not see the description of the portfolio, and the megamenu is misplaced.
My website is: http://www.manufacturastamara.com/
I disabled all plugins, but not resolved.
Hello,
I checked your site and the mega menu seems to be working correctly for me > http://prntscr.com/fouys2
Have you cleared your cache since the update?
If you would like our team to check into this firsthand for you, we would be more than happy to do that. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Good morning, should I modify the layout of the single portofolio, where do I find the file?
Hello,
Portfolio template files are located in the Fusion Core plugin in fusion-core/templates
Note that any changes made to the file will need to be maintained. When you update the plugin with the theme update, those changes will be overwritten.
Also note, you currently have a valid support license. If you have any additional Avada related questions, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi there,
I am a long established user of Avada. I have recently run into a problem. For some reason I cannot seem to add or remove, in fact edit at all my current revolution sliders. I go into the admin area and try to click on delete or add, etc. and nothing happens. I have submitted a ticket but thought that I might see if any body else is experiencing this issue and has found a solution. I am using the latest version of everything on the site.
Hello,
I checked your support account and see that we’ve sent a reply to your support ticket. If you have any follow up questions regarding this, you can send a direct reply to that email and your ticket will be updated on our end.
Thank you!
-Weston
Avada, is a wonderful theme, congrats for your success,
I need to your help, I can’t able to access my homepage in admin for editing few content, I really wonder, how to edit my pages.
Thank you
Hello,
Thank you! That means a lot to our team
Hmm, that could be a number of things. If you’re not getting any errors, but you’re just unable to use the Fusion Builder in the editor, it’s possible that it has been disabled. You can enable this in WP Admin > Fusion Builder > Settings;
You’ll want to make sure that it’s enabled for the post types you work on > http://prntscr.com/four2a
If that’s not it and you’re actually getting errors or a continuous loading cycle, it could be a plugin conflict. As a standard troubleshooting step, try disabling all non-Avada plugins to see if this is caused by any plugins you’re using. If so, enable your plugins one by one and refresh the issue page. When the problem returns you’ll know what plugin is causing this and can remove/replace as needed.
If the above troubleshooting steps don’t help you, we would need more information so we can assist more accurately. If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
Hi there, I already purchased the theme, my support has already expired, but I am thinking about to renew the support license. Therefore I have a question regarding the development road of avada:
While avada is powerful, it also has a huge codebase. Yeah I know, that it does not matter that much, when you are using caching, gzip etc. but I want to know if you are planning to do sth. to reduce the filesize when you are not using different features. I know that you already have taken this path by allowing to disable different theme features, which also reduce the file sizes. On the other hand the css files still have an amount of 500kb (fusion.css) + 164kb (style.min.css) on a blank page without customization and we are not even using woo commerce, sliders and have many elements deactivated in the fusion builder settings. Don’t get me wrong, I love avada and don’t want to say that it is over bloated, slow or sth. like thins, since you can do anything with it and I am not a professional coder. I am just wondering if there are any chances, that you guys will find a way (maybe something modular) to reduce the file sizes, since we all know: speed matters 
Hello,
Thank you for your question. We are continuously improving Avada’s codebase and are by no means finished with that. As we add more features to the theme, we’re also improving on optional usage of these features as we do understand that not everyone will need to used every element / feature for their site.
As you mentioned, you do have the option to disable any of the Fusion Builder elements and it will dequeue those resources.
Additionally, in Avada 5.0, we took steps to reduce the filesize of the theme by offloading plugins and demos from the main theme package. More information can be found on that here > http://bit.ly/2eahzvS
We do also have an item in our dev log for further refactoring of HTML and CSS in Avada.
Avada’s codebase will be continuously refactored and improved on as the theme progresses and develops further. We don’t only focus on having options, but the optimal delivery of those options and flexibility is our priority as well.
Thank you!
-Weston
Hello. I´m planning to purchase your theme and I have a question to make before taking my decision. When displaying portfolio can I show more than one photo of each of my projects?
Thanks
Hi there
Yes you can, please see this detailed help file for the Avada portfolio -> http://bit.ly/2hmxdq5
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
can i add in this page https://avada.theme-fusion.com/app/ more options as blog
Hi there
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
- Avada is 100% compatible and design integrated with the Woocommerce plugins, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Woocommerce -> http://bit.ly/2dTOHpn
Modern Shop -> http://bit.ly/2do6XGR
Classic Shop -> http://bit.ly/2dWsndU
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
Could use an assist. Setup is a bit confusing. For example, if I decide to make my header black – why does it turn white when I spin my ipad into landscape?
How do I modify my dropdown menu?
How do I specify fonts (navigation) that remain intact as I click between pages? They always switch from my selected font to the default Avada theme’s font for some reason.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
do u support Arabic language fonts and if i get one of the theme can i user other from the shown in ur themes or my selection will be in the 1st time only ? also about installation does it needs codes and professional or basic user can do easily ?
Hi there
Avada is 100% RTL and translation ready -> http://bit.ly/1T87bAA – and Avada does work perfectly with Arabic fonts, providing the actual font itself is constructed correctly. In the Theme Options you can use the Avada Google fonts option. Google fonts has a section of Arabic subsets -> http://bit.ly/2sWlCBG
Likewise, installation is easy and you can install a WordPress in two ways, via WordPress or FTP -> http://bit.ly/1QmelBl
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
Can you please let me know how to modify the dropdown menu fonts? I don’t see the options under menu. Thanks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi. The site logo is 300px, a circle. In the Avada proposals https://avada.theme-fusion.com/resume/ https://avada.theme-fusion.com/agency/ https://avada.theme-fusion.com/cafe/ https://avada.theme-fusion.com/lifestyle/ I can expand the sidebar to use a large logo (300px wide, another 300px)? Thanks a lot. Best regards. Bruno
Hello,
Since the logo is in the header, you would need to set the side header’s width larger to fit a larger logo. You can do that in Theme Options > Header > Header Styling; when using the side header layout.
Note, you currently have an active support license, which means to can get hands on support through our support center.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
i would like to have a huge fullwidth search box in footer at the bottom, is this possible with your theme?
Hi there
There is no default search option that is enabled in that way for the footer. The best would be to use a 3rd party search plugins, add it to the Avada footer which is widget ready and depending on exactly what your design should like like, ass some custom CSS to perfect it
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
for some reason any hook whether its Wordpress or Avada does not seem to work any ideas?
Hi there
That does sound rather strange. Make sure that you are running Avada 5.1.6 and also that the Avada Hooks are being implanted correctly as per -> http://bit.ly/1l2r8gW
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
how i can delete the link on the thumb image of a portfolio item.
thanks in advance.
Hello @karellamoru
You can simply do that by going to Avada > Theme Options > Extras > Featured Image Rollover and then deselecting anything that you do not want to appear on the featured rollover.
If you need further assistance in this case please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
