8685 comments found.
Hi, I have started recently with the theme installation, yes, 7 months after buying the theme, so the support was deactivated a month ago. I´m not ready to pay other 41$ for 6 months support. Now I have serius problems uploading a new logo to the theme. It does not matter the file format, png or svg, but after uploading always dissapear when I save changes and the uncode logo is still there. I have test with the original theme and the child theme, the system status is all “green”. Never had a problem like this after ¿100 wp proyects? Thanks for your help
Hi! We are sorry about this problem but unfortunately there are no other reports like this otherwise all users should have complaint about this problem. As you can understand this is not a problem of a popular theme like Uncode and we should access your installation to debug, ex: https://undsgn.com/uncode/showcase/
Have you extra plugins? Does the Theme Options save other settings? Otherwise try to contact Envato and ask if you can acces a refund for your case, unfortunately if your support expired we cannot help too much here and actually it seems you have some odd probable server issues that require specific assistance. Let us know!
An update is available for LayerSlider WP! i want to upload but its asking for Purchase code i have Purchase codes this one 2*a2 with theme but it showing inactive please help i got this pugin in theme .
Hi dmsbro! Please read more infos here about the LayerSlider and other plugins license: https://support.undsgn.com/hc/articles/213454629
Let us know if you need more infos!
okay i will wait for theme upload for my plugin update thank you so much
Thank you for confirm!
Hi there, my support has expired but want to post about this potential issue: I have had to update outdated woocommerce templates within the uncode templates. The outdated ones were mini-cart.php, product-image.php, product-thumbnails.php. It’s fine, I managed to update easily.
One other issue is the product images are now no longer displaying correctly, they are stacked down the product page and if you click on one it takes up the whole browser and the only way you can close it is to press the back button. Is this a known issue? Is there a fix?
Thanks!
Hi emotemarketing! About the WooCommerce out of date files this is prety common when it comes to WordPress themes and you can read more here (this not mean you have some issue even if you don’t fix them): https://support.undsgn.com/hc/en-us/articles/115004005069
The other issue was never reported so it’s not easy to tell you in words, it seems that you have some JS errors and the iLightbox is not init. Do you have this issue after you have updated the files?
Thanks for the reply. I did not notice the issue before I updated the files but that’s not to say it wasn’t already happening. I read this blog post that outlines the problem: https://createandcode.com/broken-photo-gallery-and-lightbox-after-woocommerce-3-0-upgrade/
But I tried the fix and it didn’t work unfortunately. It says that “the WooCommerce team made the call to not enable the new gallery features by default.” It suggests that theme authors control of which new gallery features are enabled.
I don’t know much about JS unfortunately so am not sure what to do 
Thanks again.
Hi emotemarketing! The article you have found refers to instructions how to edit for the normal WooCommerce with the basic WordPress theme. Anyway I confirm this with other cool features about WooCommerce are ready for upcoming update. Let me know if you would like to test.
Oh sweet, so the new woo features will be included in the next update? How long off is that? I think I’ll wait for the update but thanks for the help and the offer
Hi again
I just updated uncode and I’m having a different issue. My product thumbnails are no longer showing on the shop page, and then on the product pages they’re showing the thumbnail first, then showing the enlarged product image with the secondary images underneath.
So the product page images are working fine as expected (no longer stacked as they were before) – but the thumbnail has moved from the shop page to the product page so products with only 1 image are showing two images on the product page. I hope I’ve explained that ok.
Do you know what could be causing this issue?
Thanks for your help.
Update: I removed and then reloaded my main product image which resulted in the thumbnail no longer showing on the product page (so the product page now looks as it should without the thumbnail being there). The shop page is still not showing any thumbnails though – if you hover over where the image should be, the space darkens and it says “add to basket” but there is no image).
Hi emotemarketing! Can you please show us your site preview? We are sorry of your problems but if you are reporting an issue no other users reported it’s really not possible help just in words since we don’t have any previous cases (as you can see no users is reporting the same issue with WooCommerce).
My website is here: https://marnielefevre.com/shop – thanks for your help
Have you a Lazy Load plugin for images or a cache plugin?! Please deactivate and notify!
Is there an option to put the shop sidebar on the left?
Hi abigailthorpe and thank you for interest! Yes confirmed you have this option: http://undsgn.d.pr/uKP7wb/xxYEudIS
Hi there, How can you create a media gallery but not have it expand to the light box but instead have the images link to pages?
Hi ptpa and sorry for delay! You need to set this option: http://undsgn.d.pr/cACYpF/2duqspnk and in then in the Single Block tab insert the link for any image: http://undsgn.d.pr/Wf6YVM/4PVSbnFe
Anyway if you need to link to pages internal to the site you can create this with the Post module with Page as query (as you do for Posts or Portfolios), maybe it’s better. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Presales question: is this theme wooCommerce 3.1 ready? Is there a language option for italian? thanks a lot for your answer
Ciao Sective and thank you for interest!
The actual version is ready for 3.0 but if you use the 3.1 you don’t have any issues, in the next weeks we’ll publish the new update with interesting new features for Woo 3.1 too. Yes you just need to use Loco (https://support.undsgn.com/hc/articles/214003885) or WPML (https://support.undsgn.com/hc/articles/214003905) based on your needs. Let us know if you need more infos!
I don’t have the option to assign a home page in my ‘Settings – Reading’ section as described in the instructions. Please advise
Hi umfwebsite! This is not a theme issue, this happen in WordPress if you don’t have any pages published, please create a page and publish it first. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution (there is a “Submit a request” button in the top-right)! Thank you!
https://support.undsgn.com/hc
Thank you so much for your fast reply!
Hi umfwebsite! Sorry but it’s not easy to help if something odd happen just in words, please open a ticket and notify when done so we can access and check!
Ok,
Ive just sent a message via support on the link you sent and attached 2 screenshots Id #10951
Thank you
Hi! Is there a way to customize the accent color, with a particular user-defined color? I see the ~15 options in the “Accent Color” dropdown in the Customize section of Theme Options, but there’s a very particular color I’d like to set the accent color too (which isn’t one of those 15 options). Is it possible to do this?
Whoops, nvm, figured it out – for anyone searching the comments in similar confusion, you can define custom colors in the “Palette” tab of Theme Options
Hi dklayton, sorry for delay and thank you for confirm! Yes in the Palette tab you can define any colors you need: https://support.undsgn.com/hc/en-us/articles/214002225
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
After updating im getting a console error:
Failed to decode downloaded font: http://www.mydomain.com/wp-content/themes/uncode/library/fonts/uncode-icons.woff www.mydomain.com/:1 OTS parsing error: invalid version tag
Any thoughts?
Hi voltagenewmediainc! No sorry never seen this so don’t have an immediate solution. Anyway it seems that this file is simply corrupted, maybe during the FTP upload. Are you able to locate this file inside your FTP and replace with the same file you find in the uncode.zip package? Otherwise let we know we need to check directly what happen. Is this a new server? Let us know!
Is it possible to use a custom variable as part of the query of the “Posts” element? For example, I would like to set a variable depending on some feedback (ie. IP address) from the user’s machine or an earlier selection and then filter the post grid based on an appropriate tag.
Hi meickhol and sorry for delay! No this is not something that can be implemented so easy, we are always happy to suggest small customisations if applicable but this need intense coding. Set a method that based on IP automatically filters the post module is something so custom you cannot find natively not in Uncode but also in any other commercial themes.
Hi, I like your theme and I wanted to buy it. Although, I wanted to ask you for a customisation.
Would it be possible to have an offcanvas menu just like in this website? https://wesint.com/clienti (click on the menu lines on the top right)
Basically, I would like to have the pointer transforming into a cross, and not the cross beside the sidebar. I think it’s not visible. (e.g. https://undsgn.com/uncode/homepages/blog-editorial/)
Can you also tell me if there’s an additional cost for this customisation?
Thanks Best regards
Hi eventswes! Sorry for delay and thank you for interest!
This is not difficult to achieve but we are not open to customisations services, anyway here you can find some extra services you can ask for a quote: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi guys, there’s the possibility to change the marker?
Hi kromin! This is just an SVG inside the theme files, if you need help after the purchase you just need to contact our Support Team: https://support.undsgn.com/hc/en-us
Hi, I have a client who loves your theme, any idea when you will have an update, is it compatible with the latest version of woocommerce and WordPress?
Hi serobbins and thank you for interest!
Yes it’s compatible with the latest WP version and next update come pretty pretty soon (our beta testers are testing the update these days).
Hi, Can I get exactly this layout, as I tend to showcase multiple themes! I look forward to hearing from you!
Hi UnMute and thank you for interest!
What layout do you refer? It seems that you forgot to insert a link in your message. Let us know!
Oops bad of me! I am looking exactly this lander https://undsgn.com/uncode/
Hi UnMute, this page is not part of demo contents but it’s anyway pretty easy to recreate since it’s created just with Uncode native feature. When you install Uncode you have the demo selection sections you just need to add some few simple section we can help in our Help Center.
Perfect! Buying the theme! Your designs are great! Looking for long lasting relationship!
My host says uncode.ajax.php is taking up to 2.25 seconds just to load. The theme is also causing issues with varnish cache. Please help as the site is slow in responding.
Hi theinspirationalist! If your host complaints the problem is uncode-ajax.php they should also give you more insights how a simple php files stay up to 2.25 seconds on their server to be processed. As you can see from the showcase https://undsgn.com/uncode/showcase/ the average loading time are awesome (so there is not an issue in this file) and some optimised sites (with simple cache plugins) are impressive, ex: https://www.tomrobakphotography.com/ etc…
We cannot debug just in words what’s create possible problem in your installation, in case please open a ticket in our Help Center or if you are not able to use Uncode in this server you can always ask for a refund even if as shown the problem is not native of the theme. Let us know!
PS: what is the specific issue with Varnish? Maybe these are related? For example if you need Varnish a few dynamic files need to be excluded.
PS: what is the specific issue with Varnish? Maybe these are related? For example if you need Varnish a few dynamic files need to be excluded.
Varnish is not caching.
Here is what i get in varnish:
Varnish is running but cannot cache. A plugin or theme is setting a PHPSESSID cookie on every pageload. This makes Varnish not deliver cached pages. The “Age” header is set to less than 1, which means you checked right when Varnish cleared the cache for that url or Varnish is not actually serving the content for that url from cache. Check again (refresh the page) but if it happens again, it could be one of the following reasons: That url is excluded from the cache on purpose in the Varnish vcl file (in which case everything is working.) A theme or plugin is sending cache headers that are telling Varnish not to serve that content from cache. This means you will have to fix the cache headers the application is sending to Varnish. A lot of the time those headers are Cache-Control and/or Expires.
A theme or plugin is setting a session cookie, which can prevent Varnish from serving content from cache. You need to make it not send a session cookie for anonymous traffic.
Something is setting the header Cache-Control to “no-cache” which means visitors will never get cached pages.
Something is setting the header Pragma to “no-cache” which means visitors will never get cached pages.
My host is saying he conflict is with
It appears to be coming from the theme:
website.com/wp-content/themes/uncode$ grep session functions.php add_action(‘init’, ‘uncode_sessions’); if ( ! function_exists( ‘uncode_sessions’ ) ) : function uncode_sessions() { if ( session_id() '' && session_status() PHP_SESSION_NONE && !is_admin() ) { session_start(); session_name( ‘uncode_session’ ); if ( session_id() == ’’ && !is_admin() ) { session_start(); session_name( ‘uncode_session’ ); endif; //uncode_sessions
Strange to see a theme create sessions for anon visitors.
Please help!
Hi theinspirationalist! I’m sorry but I’m losing with the problems you report. You first refer to uncode-ajax.php, then to Varnish and now to sessions? The PHPSESSID it’s never used in Uncode, where you see that this come from our codes? I have searched now inside the theme folder and it’s not used. The session is triggered by the product registration and it’s pretty normal as functionality. Just to understand the scenario do you have these problem now (I see you have bought Uncode months ago) or this is a new server? Is this server a custom VPS?
Same server. The host is providing me with this info Dreamhost to be exact. I am using their dreampress hosting service. So they are blaming the code with the theme causing the pages not to be cached by varnish. I am not sure what do do.
Hi theinspirationalist! As told the PHPSESSID it’s not part of Uncode files, if you search inside the themes file with a dedicated tool (like Sublime Text) you have zero results: http://undsgn.d.pr/x0SguK/3JfraEHt
The only file that has this code it’s WooCommerce but this the most popular ecommerce plugin WordPress not from Undsgn. Maybe your host can found some suggestions in the official Woo docs how to configure the famous WooCommerce with Varnish: https://docs.woocommerce.com/document/configuring-caching-plugins/
Pre-sale Q. My server has lots of permission restriction, anyway its dedicated. Im worry about 775 permission issue…you can support on this?, thanks
Hi javierhc! If this is a dedicated server you can modify the permissions as you need. Anyway it’s not easy to tell you in words, you can try Uncode, notify our Help Center if you have some issue related and then in the worst of the cases if we are not able to help you fix these possible permission issues refund it’s granted.
Hi, just bought theme, get this error while trying to install demo: “The file /home/disenowebmontevi/public_html/wp-content/themes/laboratoriosmicrosules/core/one-click-demo/demo-files/content.xml can’t be read. Please change file permission to 775.”
Did it but nothign has changed, i need help asap, thanks!
Hi and sorry for delay! Sorry but it’s not easy to help in words if you have an odd server side issue. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! In case notify me here the ticket ID or ticket title so we can access and help privately. Thank you!
https://support.undsgn.com/hc
Done minutes ago, thanks
Ok, just replied.
Amazing theme !!! Is it RTL Compatible?
Hi Paazz! Thank you for interest and sorry for delay!
Even if you need really small CSS adjustments and we have lot of RTL users we don’t sell Uncode as RTL compatible. You can try it, check what is missing for your Uncode RTL configuration and in case we’ll offer you a refund. This is the best I can offer but I prefer to say no it’s not 100% RTL compatible.
Hi again, I was wondeing if it is possible to add a fallback image to a background video (inserted in visual composer as background of a row) in case the video can’t be played for example on mobile devices. If so how do I do that? Thanks
Hi innoflyer! Yes it’s the same applied to demo contents, please find more infos here: https://support.undsgn.com/hc/en-us/articles/115000721729
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Thank you for the quick answer. I should have had a look at the support page first Shame on me
Don’t worry pretty normal! Anyway if you have some needs just submit a request and Support Team will help!
Hello there! After I updated WordPress, the Visual Composer Backend Editor isn’t working anymore. The elements that make up my page are not visible. Luckily the code is still there in Classic Mode. Could you tell me what’s going on?
Hi akimotobv! It’s not easy tell you what’s wrong without a check, have you updated also the Uncode Core etc? Please review infos here and let us know: https://support.undsgn.com/hc/en-us/articles/214001205
Thank you so much for your quick reply! Updating the theme and the core did the trick. Apparently it still used an old version of VC. I did have to save the Theme Options from my child theme again to make my website appear as before. Thanks again!
Hi akimotobv and thank you for confirm everything is fine now!
Hi, we are doing some work on our page speed through gtmetrix. We are getting the advice to serve scaled images. We are using the Asynchronous Adaptive Image System. The recommendation is: (image) is resized in HTML or CSS from 533×710 to 257×342. Serving a scaled image could save 59.3KiB (76% reduction). Is there anything we can do to get a better score in this area? Thanks
Hi bijoumama! You can try to insert more breakpoint in the Adaptive Image settings, please note that also images for these new breakpoints will be generated on your server. Anyway 59.3KiB is totally negligible weight and is quite normal when using a commercial theme. This tool expects to find an image of the exact dimensions but this unrealistic if not by hand or by inserting infinite breakpoints. Have you other problem with speed I don’t evaluate? In case iIf you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care access and support you privately checking at your site! Thank you!
https://support.undsgn.com/hc
