12921 comments found.
Hi,
I updated theme to the newest version and since then, Visual Composer isn’t loading in the edit pages.
I went back to previous version of the theme and VC works perfectly.
Am I the only one having this issue?
Thanks
Hello Squ4d!
Could you please forward your WP and FTP access details as well as the link to your site to dynamicframeworks@gmail.com email, so we could check the site for you and help you to get the issue resolved.
Regards, DFD Support Team
My God, how do I remove this?
https://drive.google.com/file/d/0B9OhzxR24ZrwT05HQlI2S1QtMFU/view?usp=sharingHello Caiocastrobr!
Please contact us via dynamicframeworks@gmail.com email and forward us your site URL with WP access.
We’ll help you to achieve desired displaying.
We need to check what header style you are using on your site to be able to provide you with proper instructions.
Regards, DFD Support Team
1. Installing Plugin: Easy Installer Not Installed Plugin not activated. A higher version of Easy Installer is needed for this theme. Please update the plugin.
so, i can’t use “Easy Installer” plugin and
2. demo content : thirty_first not working use WordPress Importer, then i try to import “dummy_thirty_first.xml” But dosen’t working.
How can i do?
Hello Sweetk1!
Could you please forward your WP access details as well as the link to your site to dynamicframeworks@gmail.com email, so we could check the site for you and help you to get the issue resolved.
Regards, DFD Support Team
Please fix the issues I have emailed you.
Hello Megalex!
Thank you for the email. Our team will check it and get back to you shortly.
Regads, DFD Support Team
Thank you Kate. Can you prioritize it. It is pretty serious.
I am also updating to v2.1.0
Just got a phone call of my client. My client is FURIOUS! I have mailed your team regarding these issues. Given the gravity of the situation I would like you to respond asap.
1. The VC composer update broke the site. 2. Product variation images not displaying (which is standard woocommerce feature). 3. Prices in the shop listing are tax excluded while they are set to be tax included 4. Portfolio lazy load stopped functioning. 5. Suddenly a buy button appears in the upper left corner. 6. The orders sequence is messed up because you didn’t reactived the sequental orders plugin after deactivating.
Hello Megalex!
We’ve received your emails and our team is already working on your issue.
Our team will get back to you as soon as we finish.
Thank you for understanding!
Regards, DFD Support Team
Concerning this issue: Prices in the shop listing are tax excluded while they are set to be tax included.
My client just got another call from their supplier. If prices do not change from TAX EXCLUDED to TAX INCLUDED TODAY, their supplier will DEDUCT 10% of my clients margins in their next purchases. YOU MUST UNDERSTAND THE SITUATION IS SEVERE!
Megalex, our team is working on all your requests currently, we have more than 5 chains of the email received.
We’ll check all the issues you’ve described and do our best to get them solved asap.
Regards, DFD Support Team
Thank you Kate.
No problem, we are really willing to help you!
Regards, DFD Support Team
I believe you Kate, and I appreciate it very much.
Thank you a lot!
Regards, DFD Support Team
In order to relieve some of the pressure I have agreed with my client to put the products of the supplier who is threatening them on private.
OK, thank you for informing us!
Regards, DFD Support Team
If your team encountered problems accessing the site, it is because I had to put it into maintenance mode. Now I have lifted maintenance mode and the site is accessible again. Your team can continue now investigating the issues.
Surely, thank you for reply!
We’re working on resolving the issue for you currently.
Regards, DFD Support Team
Dear DFD team, I just want to say thank you for the excellent support, particulary considering the very short time frame in which you resolved the issues and of course, the pressure you were encountering by my client.
Hello Megalex!
Thank you for your kind reply! We are grateful to you for appreciating our help!
Just remember, we’re always an email away if you need help.
Regards, DFD Support Team
We just updated our Ronneby theme and have lost the customization that you previously helped with.
We need to (repeat) the student login form button on the top right above the header (where the social icons go when selected), and make it mobile responsive.
Thanks.
Hello LeadersEdge!
Could you please contact our support team via dynamicframeworks@gmail.com email and forward to us your site url with wp and ftp access details. So we will be able to check the site and try to help you.
Regads, DFD Support Team
My support team already sent you all of the info. Can you reply to them directly? I also send this request directly to dynamicframeworks@gmail.com
Thanks.
Hello LeadersEdge!
We’ve received your email, thank you!
Our team will check it and reply you directly via email shortly.
Regards, DFD Support Team
I am still building my site and at the moment it looks great on a computer or PC but when anyone checks it on a mobile all they see is code. Please advise as to how I can fix this. Thank you!
Hello Pryssy!
Please contact us via dynamicframeworks@gmail.com email and provide us with the link to your site and wp access, so we will be able to check the issue you’ve described and help you.
Regards, DFD Support Team
Email sent!!
Thank you, we’ll check it for you and get back to you shortly.
Regards, DFD Support Team
Good day, I would like to find out what all is included with our current license. I am aware that the support has expired. I would just like to know whether theme updates will be available for life or whether there is an annual license fee to keep on receiving theme updates.
Kind regards
Hello Monicamorrison!
The fee for the theme is performed only once and you’ll get the constant theme updates, without any additional fees.
Here (http://support.dfd.name/2015/01/30/how-to-update-the-theme/ ) you can find more information on how to update your theme. If you have modified some theme files, we recommend you to back up your theme on your PC before the update.
You won`t lose any changes if you save all your theme modified files on your PC before theme update and navigate to your Theme Options > Import/Export and export all your theme options on your PC to be able to import them back after the theme update.
Please, find the detailed instructions here (http://support.dfd.name/2016/05/12/how-to-exportimport-theme-options/ ).
After theme update, please, resave the theme options and check your site.
This post (http://support.dfd.name/2016/03/16/ronneby-1-1-1-breaks-the-styles/ ) may be also useful for you.
It is important! After theme update, please to go to theme options > Main options section > Generate dynamic styles file and set it to ON and resave theme options.
If you need our assistance with a theme update, please get in touch with us via dynamicframeworks@gmail.com email.
Best regards, DFD Support Team
Thanks for making this theme so good, I’m facing a small issue, and already sent an email to you.
Hello bruce740216!
Thank you for your kind words, really appreciated.
Our team will check the email and get back to you shortly.
Regards, DFD Support Team
Hi there. When using woocommerce with this theme, there is an issue with the product quantity function.
When on mobile, and attempting to change the quantity of products to add to cart, the increments only change by 2. So, as 1 is the default, if user wants to add 1 more so they buy 2 items, they cannot do it with the arrows, as it will only jump to 3. Using the arrows will not allow to change the quantity by 1 unit. The only way for the user to increase or subtract 1, is to NOT use the arrows and manually enter the number in the field.
We have thoroughly researched this issue and it is a problem with the theme. Please advise of a way to fix this problem.
Thank you
Hello thirteenconcepts!
Please contact us via dynamicframeworks@gmail.com email and we will provide you with a solution for the issue you’ve described.
Regards, DFD Support Team
We already emailed you at the same time we posted this message.
Thank you! We’ll check it and get back to you shortly.
Regards, DFD Support Team
On product pages and on the cart page, when viewing on mobile only, and trying to change the quantities, it increases/decreases by qty 2, not one at a time. Is this a bug? Or is there a setting for this?
You can see this demo product: http://rnbtheme.com/shop-first/product/soft_chair/
Hello sergehf!
Please get in touch with us via dynamicframeworks@gmail.com email and we will provide you with a solution. Please, do not forget to provide us with your purchase code.
Regards, DFD Support Team
Dear author,
I love the theme, but I am having troubles with making my website responsive, espcially images. In the One Page Vintage demo you see an image getting automatically cropped and scaled to fit the screen. When I try it, the image refuses to crop and only resizes the picture and leaves margin below. How can I make my images fully responsive?
I am looking forward to hear from you.
Hello EPsuperflystudios!
Thank you for your kind words, really appreciated!
As for the issue, please contact us via dynamicframeworks@gmail.com email and provide us with your site url and wp access.
We will check it for you and help.
Regards, DFD Support Team
Thanks for your reply. But with access, do you mean username and password? Because I don’t think it’s neccessary to give away my password.
Hello EPsuperflystudios!
You can create a temporary account for our support and then delete it as soon as you get the assistance you need.
Best regards,
DFD team.
What role do I have to give to your account? Subscriber, writer..?
Hello EPsuperflystudios!
Please create the account with administrator rights, so our team could check the site properly and try to help you.
Regards, DFD Support Team
I added an account for you. You’ve received an e-mail. So I want the two images next to the ’’Over SuperFly’’ and ’’Wat wij doen” to crop to fit as the screen gets smaller. The text below “Over SuperFly’’ should appear the same as below the other block without any weird margins or widths. I hope you can help me.
Hello EPsuperflystudios!
Thank you!
Could you please get in touch with our support team via dynamicframeworks@gmail.com email.
Thus, there will be support manager assigned to you who will help you to get all the issues resolved.
We’re looking forward to your email to start working asap.
Regards, DFD Support Team
Hi another question for: http://rnbtheme.com/shop-fourth/
On homepage, there are plenty of photos and each has some text over it.
Could you let me know if is there any chance customer can click the images on the mansion grid and it will automatically lead to the destination, rather than they must click the small Product title link on the top left corner of the image since it is quite difficult to realise it’s a link?
At the bottom left of the images on home page there is a “add to cart” button, If i want to use each image to lead to a category instead, I would like to change this link to: Go To Link or Shop Now or Explore our full range rather than adding the product to cart? . Can you advise please?
Hello Museandrose!
As for making the product image clickable we can create CSS code to help you.
As for Add to cart, at the moment its link cannot be changed. But you may enable catalogue mode to create the shop without purchase option.
If you have any questions left, please contact us via dynamicframeworks@gmail.com email and we’d be glad to assist you.
Regards, DFD Support Team
Hi,
I have a few questions before purchase, hope that you can help me:
I am interested in http://rnbtheme.com/shop-fourth/
1. At the homepage, can I change the image links point to categories instead of product page links?
2. I need a website that is for display variable products ( colours) and each colours have a few images. However, the website is for display / catalogue for business wholesale purpose rather than retailing directly to individual customers? Can I disable the add to cart button?
3. In product category display page on mobile version, Can the theme display 2 product per row ?
Thanks so much in advance.
Hello Museandrose!
Thank you for your attention to our theme!
1. You nay use Product Categories module to display the categories instead.
2. You may use the shop in catalogue mode in your site.
3. Functionally, there is no option to set the number of products on archive page at the moment.
Please let us know if any questions appear.
Regards, DFD Support Team
Hi I only just want to ask if you have a solution or provide a customer CSS code that allow mobile version display 2 products per row ?
Thanks very much . Hope to hear good news from you coz I do like this theme 
We’ve not received such requests previously.
But, we can consult our developers to help you. Please specify more details about desired displaying to dynamicframeworks@gmail.com and we will provide you with proper information.
Regards, DFD Support Team
Hi, I have a problem with contact form 7, its not working. Cann you please help me?
my website is: https://www.miart-photography.at
Thanks
Hello RafaelBalota!
Please contact us via dynamicframeworks@gmail.com email and mail us your wp access so we will be able to check the issue and try to help you.
Regards, DFD Support Team
Amazing theme !!! Is it RTL Compatible?
Hello Paazz!
Thank you for your attention to our theme, really appreciated! Our theme is compatible with RTL.
Regards, DFD Support Team
So I can used it with WPML and it will auto switch between RTL and LTR?
Yes, you may use it with WPML. This plugin is fully compatible with our theme
Regards, DFD Support Team
Hi! Could you guys please help me with updating to the current version? I tried to do it, as suggested, by renaming the old ronneby folder (because I was afraid of losing the settings) and uploading the update. I got a 500 error. I’ve tried backing out of the update by deleting/renaming the files, setting a new theme in phpAdmin and restoring the files through cPanel, but nothing works. I still get a 500 error. The whole site’s down. Can you help? Thanks!
Hello Kttk!
Surely, we can help you wih theme update.
Please forward your WP and FTP access with the link to your site to our email: dynamicframeworks@gmail.com
Also, please check the instruction on safe theme update below:
Here (http://support.dfd.name/2015/01/30/how-to-update-the-theme/ ) you can find more information on how to update your theme. If you have modified some theme files, we recommend you to back up your theme on your PC before the update.
You won`t lose any changes if you save all your theme modified files on your PC before theme update and navigate to your Theme Options > Import/Export and export all your theme options on your PC to be able to import them back after the theme update. Please, find the detailed instructions here (http://support.dfd.name/2016/05/12/how-to-exportimport-theme-options/ ).
After theme update, please, resave the theme options and check your site. This post (http://support.dfd.name/2016/03/16/ronneby-1-1-1-breaks-the-styles/ ) may be also useful for you.
It is important! After theme update, please to go to theme options > Main options Looking forward to your email!
Regards, DFD Support Team
Hello, I am having 2 main problems.
1. On the blog page, my featured images are being stretched out and look distorted.
2. I want to add a Yelp and Leafly icon for the social icons but do not have an option to do so as you are limited to what social properties you have listed already.
Please help! Thank you
Hello Coltenk!
Please get in touch with our support team via dynamicframeworks@gmail.com email and provide us with your WP and FTP access details as well as the link to your site.
As for the icons, please, enclose the icon files you’d like to have on your site so our team could help you asap.
Regards, DFD Support Team
Visual Composer doesn’t work after the latest update. Please help.
Hello Tamster718!
Please make sure that you are running the latest version of the VC plugin.
In case it is the latest one, please get in touch with us via dynamicframeworks@gmail.com email and provide us with site url and wp access, so we’ll check the issue and help you to get it solved.
Regards, DFD Support Team
Hello there, I have a small problem with installing one of your demos. ROnneby seems to be working itself, I installed all neccessary plugins, but when I try to install one of yout demos via Appearance > Installer Panel, it just doesn’t work. The site is loading for some seconds, then it redirects me to the same site but blank, only with the WP navbar on the left side. Maybe I am missing something out while trying to install a demo, I would be glad if you could help me.
Greetings Marek
Hello Marek!
Could you please mail us your site URL and WP access details to dynamicframeworks@gmail.com
Our team will be able to check it for you and help you to install the demo.
Regards, DF D Support Team
