8685 comments found.
I try to use the new “Portfolio CPT” but have some troubles.
I changed both settings to a new name but after that my Portfolio page looks different. All Portfolio items still shown but the design is different.
If I change the settings back to “portfolio” everything looks correct again. Is there any other setting I have to made?
Hi sidewinda! It seems this deal with the WordPress template hierarchy. This is really not easy to explain here in words, but when you create a portfolio or blog the main portfolio page is the one that belong to you CPT, so if you have “portfolio” the page can be www.yoursite.com/portfolio, but if you modify the CPT the new page will be www.yoursite.com/newcpt… In case please show us your site so I can give you more tailored infos.
Here is the Portfolio page with the updated CPT: http://www.pixel21.de/projekte/
Hi sidewinda! Exactly this is the native Portfolio archive, is the page that you master with the settings Theme Options > Portfolios (CPT Projectes). I think that before you have created this with a page called “projekte”, right? If needed please find more infos here: https://support.undsgn.com/hc/articles/213459549 and here https://support.undsgn.com/hc/en-us/articles/214006505
Let us know if this helps!
I am a little bit confused. This is my regular Portfolio page. I changed the CPT Settings back to original value “portfolio” now. Please check the page again. Now everything looks like it should.
Yes exactly, please take a few time to read the documentation I sent you above and check also this screencast: http://undsgn.d.pr/44Iw0u/2YNKvJwX
Just to clarify: https://undsgn.com/uncode/works/portfolio-full-width-metro/ VS
https://undsgn.com/uncode/portfolio/
You need to use Theme Options > Portfolios to modify this page or rename the old portfolio page to something else then “projekte”.
Hi is it possible to add the plugin Ultimate Addons for Visual Composer https://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199 without any problems as it mentions it might not be be possible if the theme have modified the core VC.
Hi bradley_lancaster! Yes Uncode use a tailored version of Visual Composer, some users used some of these extensions without problems, other extensions are not compatible cause require the native VC grid to work. Our suggestions is to no rely on heavy addons if you want to build a quality website. Let us know if you need more infos!
Latest version 1.6.0 is full of unescaped values, this is a security concern.
Ex:
uncode-core/vc_extend/init.php line 215, 217
uncode-js_composer/include/classes/shortcodes/shortcodes.php line 663, 674. 706, 709
... too many to list here.
We fixed all the instances that we could find, but be careful using this version. Developers should look into this.
Tried to submit a patch, but old support forum has been discontinued and we don’t have a “Product code” from Envato.
Hi hafidUncode and thank you for report! We’ll definitely check! Please note that some strings you report are native of Visual Composer page builder itself. Anyway I notify developers but the values you report inside the js_composer cannot be modify unless an official Visual Composer update.
PS: if you need support is offered in our Help Center or at least please send a message using the account that have bought the theme. You can also contact us from here: https://themeforest.net/user/undsgn
Thank you for the reply. Once I get the support account will open a ticket.
At the moment we have corrected the issue ourselves, but we will hate to fix it again on the next release.
The unescape issues are also on the theme ex:
/uncode/vc_templates/uncode_list.php line 19, 32. /uncode/vc_templates/uncode_pricing.php line 32, 49, 52,
Hi hafidUncode and thank you for report! We’ll fix for the next update don’t worry (also these files are tailored version of VC) so don’t worry! Let us know if you have others so we can insert.
PS: just out of the assistance how you have Uncode if you don’t have this theme among your purchased items?
I am the developer for a company that bought the theme.
The purchasing manager is the person that holds the purchasing account. I have asked for the information and I am waiting on the information. But I believe our support has expired, since the theme was purchased about 2 years ago, but we keep getting the updates.
This was not a support request, it was more of an FYI. The are many unescape values throughout the code, we have checked all files for possible issues (since we no longer have support).
If you can provide a more private way to contact you I can provide a patch file and any of the purchasing account information.
It was mentioned that some of the issues are part of the VC plugin, but since Undsgn is distributing the code, the Undsgn team should take the time to vet 3rd-party code before exposing user to a potential security issues.
Please let me know if you need anything else from me. Thanks again for the prompt response.
Hi and thank you for feedback! Yes don’t worry every time some users report an issue we take care to fix for the next update. As told in the first message you can contact us from the form you have in this page for any bugs report even if support is expired. Thank you again for note and report this! https://themeforest.net/user/undsgn
Hi hafidUncode! We are publishing a new update to version 1.6.1 (time today), we have fixed all the unescaped values you reported and many more (please note that we cannot modify the original files from VC team). If you have some of the minor issue reported here you can update the theme or if you prefer you can continue right now with your self modified and escaped version: https://support.undsgn.com/hc/en-us/articles/213454129
Thank you for the update.
Hi, this theme is amazing I really enjoy it. Keep up the good work with the quick and smaller but more often releases (e.g. so 3rd party plugins can also be updated).
One question, you have a very nice lateral demo blog feature. How do I switch the featured image from left to right en right to left like page https://t.co/tASFkJOQbe
Thanks!
Hi royzzz and thank you for appreciate the update! You need to have installed Uncode 1.6 with the new Lateral Thumbnails option https://undsgn.com/introducing-uncode-version-1-6-0-pushing-forward/#lateral, then you just need to set this option and in the Single Block tab create a Matrix with inverted layout position elements: http://undsgn.d.pr/D2MlzI/1tIoNihi
Oh yes! Perfect! https://www.royz.nl/plaatsen/europa/ Thank u so much!
I cant edit but the link is incorrent. https://www.royz.nl/category/reizen/azie/ is an example
Hi royzzz! Is this what you need right? Nice layout!
It’s awesome. Need to check out why the text on the outside is touching the side of the window. Would like to have a margin / padding but still want the images to be full width 
Try to apply background white to thumbs: http://undsgn.d.pr/Dn7F6/2iRln3AX
I do have double images also after update: https://www.karlmarin.com/product/first-time-counselling/
Hi dolzhikov! You have a JavaScript error caused by an extra plugin, please fix this first and let us know! http://undsgn.d.pr/Ucjak0/2sV2MCqX
It’s just a facebook pixel code. Deleted it.
The error is still there http://undsgn.d.pr/AbBAIG/1tLEOCY4 Anyway I don’t mean to remove this plugin but to set so you don’t have error message.
Anyway the problem seems related to WPRocket, you need to purge the cache after the update or after have deactivated a plugin. Tested now on incognito mode and it works as expected: http://undsgn.d.pr/3RpVPF/3AgPcuxD
It worked! Love you! Love your support! You are just awesome!
Though one more question – why do preview images on single product start to be so blurry after update?
Hi, try to release the hard crop option: http://undsgn.d.pr/RvogOJ/3cG2k92h
Tried. Didn’t help.
Hi dolzhikov, if you change the image dimensions after you have uploaded product images, you will need to download and run the Regenerate Thumbnails plugin (https://wordpress.org/plugins/regenerate-thumbnails/) to ensure that all affected images are resized to match the new dimensions, this is WooCommerce part. If this doesn’t help please set your admin to English and notify.
Hi, great theme so far. We just have a problem with the responsive steps. we would like to have a composition for 4k, but after 960px there is no additional step to differentiate between a layout for example for the ipad and for a new imac!? will you introduce a forth responsive step in the near future, or do you have a workaround? We are happy to renew support, when there would be a solution right now…maybe with css!? Thank you!
Hi tsmberlin! What elements do you refer to? Some elements like the Posts or Media Gallery have this setting, also the grid system padding for columns and row have these. Can you please give us more precise infos so we can suggest a trick?
Sorry, to be mores specific, I mean the settings in the visual composer to create different page layouts. May we just have to update the composer? At the moment 4.12 is installed!?
Hi tsmberlin! No I not mean this. Just to clarify you need other options like this? https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=9
yeah! That is exactly what i meant! Would be perfect to have a fourth step there to do different layouts for 4k and normal sized screens!
Hi tsmberlin! Copy and paste this code inside your Theme Options > CSS:
@media (min-width: 960px) and (max-width: 1499px){
.desktop-hidden {
display: none !important;
}
}
@media (min-width: 1500px){
.large-desktop-hidden {
display: none !important;
}
}
@media (min-width: 1500px){
.large-desktop-visible {
display: block !important;
}
}
@media (max-width: 1499px){
.large-desktop-visible {
display: none !important;
}
}Then apply the class “large-desktop-visible” or “large-desktop-hidden” to the row container: http://undsgn.d.pr/PzKIbu/4JT48jGN Let me know if this helps!
Thank you! Great service! I will test your solution! Could you just explain, what this will do? Does this great a fourth step for us?
We just used it and it’s functional and self explanatory! Thank you! That is what we wanted!!
Thank you for confirm!
Hi,
I want the left sidebar to appear after the content in mobile view. Please help!
Hi underoneroof! Try top paste this code inside your Theme Options > CSS:
@media (max-width: 959px){
.blog .post-body .col-lg-8{
display: table-header-group;
}
}Let us know if this helps!
It worked. Thanks alot!
Hello there! Your theme is awesome and I’m ready ready to buy it. I’ve got a presale questions: 1) I need a multilingual website and I know you wpml sertified but is it possible to make a menu like this? – http://joxi.ru/52avoWdcGbBn1A
2) Is your theme is compitable with Ultimate addons for VC?
Also you have ability to add custom colors in theme admin panel. Would you plan to add custom color / gradient picker / font size picker / line height picker option in VC, when creating a new row or column for example, not just switching between previously added? It could be more convenient and really save time for customers.
Hi andrew131290, sorry for delay and thank you for interest!
1. No sorry this is not a native option, you should use the overlay menu but apply a small customisation to make the language switcher appear outside the main menu.
2. Not with all the modules offered by the Ultimate addons.
3. Not properly sure to understand your question but in Uncode you can create custom fonts, colors, typography options in the Theme Options to be used then in your pages like you work with variables.
Let us know if you need more infos!
New version is causing a problem where the product image to displays twice. How to fix? Thanks
http://brianshumway.com/shop/kids/siblings-bathing-together-utah/Hi brianshumway! We don’t see any image displayed twice, we see that you have lot of errors triggered by an extra script named “DetectTierTablet”: http://undsgn.d.pr/4cfEg/LODQH44T
Anyway if you have some issue just open a ticket and we’ll take care to support!
Thank you! It only displays twice when logged in for some reason. What could cause the error?
I do see double product images on this other site where I’ve bought the theme:
http://livingmombirth.com/shop/placenta-encapsulation-plus/bye-bye-blues-placenta/Hi brianshumway, I’m sorry but I don’t know why you see double products, actually no users reported a similar issue and as told you have extra scripts and plugins with visible errors, so please deactivate them all to restrict the issue and in case notify our Support Team.
ps: in the other site we see only 1 image: http://undsgn.d.pr/Euv3c9/613K2Nu2
Hi, just a quick query regarding updating to version 1.6 – the option to update is not available for the theme within WP (running latest version). Is there an issue I should be aware of? Thanks
Sorry – available via Envato toolkit..updated now!
Hi damccormack and thank you for confirm! 
Hi, I had an phone icon on my main menu.
I installed a pop up plugin (pop up maker).
it disabled the phone icon on my main menu.
How can I get it back ?
Many thank
Header | Homepage | Creative Agency-——- I couldn’t found how to change existing slide image…. please give me the solution
Hi vipinsharma! Headers are in the Page Options at the bottom of any pages, please find more infos here: https://support.undsgn.com/hc/en-us/articles/213459649
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
I’ve updated all my WooCommerce files but the “State” field on checkout does not appear.
Hi rememberthe1 and sorry for delay! Do you mean the Country filed?
http://undsgn.d.pr/KwddZw/SVB8fTYy
In case can you please show us your preview?
Hi there, no I actually mean the state field. It does not populate a form box or dropdown menu to select a state. I can’t add a screenshot to my reply.
Hi rememberthe1, we cannot help better without checking your site, can you please show us your site link? Unfortunately right now no users reported this issue after the update and we are not able to replicate in our installations. Let us know!
Hi! What version of Uncode and what version of WooCommerce you have installed? It seems you are using an old version of Uncode with possible the new version of WooCommerce, is it true? If you have updated WooCommerce to the latest version you need also to update Uncode, it seems you are using Uncode 1.3.1 with the new WooCommerce.
Please first find here theme update generic infos (and be sure to have a backup): https://support.undsgn.com/hc/en-us/articles/214001205
And then detailed infos for update from old version of Uncode (you have a very old version): https://support.undsgn.com/hc/en-us/articles/213459909
Thanks I was able to update.
Hi rememberthe1 and thank you for confirm!
I’ve been using Uncode for 2+ years now – I own probably 30 different responsive WP themes (all the top sellers), this one is just THE BEST, especially for landing pages. LOVE UNCODE!!!!!!!
Hi timventura and thank you for support! Really appreciated!
Hello guys! I’m in trouble. I reset the template options to default . How can I restore only options without restoring my entire backup? The problem is that all template settings have been lost.
Hi zmisztela! We are sorry for this! Do you need the default Theme Options or do you refer to your Theme Options? We cannot help if you need your Theme Options unless you have a backup to restore. Have you accidentally clicked the reset button and confirmed it?
Yes, I accidentally clicked and confirmed. I mean options in “uncode child”. There were a lot of changes, but I don’t remember exactly what. Only these options I’d like to restore.
Hi zmisztela, we are sorry but by the time you confirm you want to delete options they are deleted, WordPress don’t work with revision in the general core. I read you have a backup, right? In case you can also install WordPress locally or in another folder, import this old backup, copy the Theme Options manually from the backup site, ex: http://undsgn.d.pr/QgGcuX/4B0L37w1
I hope this helps as much as possible.
OK thanks. I’ll try to fix it. Next time backup options will already be done.
Hi zmisztela and thank you for confirm! The import is that you have a backup, with my suggested method you can simply recover the options and apply to the live site. Let us know how it goes!
Hi, guys. Thanks for this awesome template! Sorry for my English… I speak Portuguese only.
I have one question: How create horizontal blog post (with Content Block)?
http://prntscr.com/fy7ytkThanks
Hi TAY_SCENCE and thank you for appreciate Uncode! This is a new feature of Uncode 1.6: https://undsgn.com/introducing-uncode-version-1-6-0-pushing-forward/#lateral
Have you the latest version? Have you imported demo contents (you should have this page too).
Otherwise if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Thanks, friend! I had not seen it. I think it fell into my spam box. I’ll check!
Hi TAY_SCENCE and thank you for confirm!
Mobile Menu will not center. I matched the demo import exactly and it just wont change. Cleared all cache and even deleted caching plugins. Still wont work. It does animate but doesnt center like the demo.
Hi shiffy510! Is this a fresh install of Uncode? Have you set the correct options? We are sorry but if you report a possible issue, other users have not reported, we need to check your installation otherwise it’s not possible to help just in words. Can you please show us your preview? The new center menu was tested by our beta testers and have checked now on another installation then our demo and there is no issue: http://undsgn.d.pr/vDkwfX/5SYc81HI
Well, To start off this is a bit long Icouldnt contact you guys from anywhere my questions are genuine indeed
1> So can I create multiple product types in woocommerce and if yes then can there be custom fields and taxonomies assigned to that particular product type for e.g. if i select “Book” in the woocommerce dashboard then fields like publisher author, ISBN, No. of pages & taxonomies like Book Subject Category, Format (Hardback, Paperback) etc should turn up and on selecting another product type supposedly “Shoe” then other fields & taxonomies or options like size and color should show up in the dashboard and then finally have different templates/product pages on the front end which should themselves be customisable like I have the freedom to decide where the author name or product image should appear, have the ability to add another button like preview..etc
2> Secondly will it be all dynamic (don’t know whose domain is it—WP, Woocom, you guys or codes) so for e.g. if I add a book along with the author/publisher then will that book by itself be listed in the authors/publishers separate page (whereby there is a small bio & his/their Pic/logo along with his/their collection in grid or list style) or I would have to do all of this manually.
3> Will having separate author/publisher page make the website slow in terms of usage on mobile because mostly what happens in ecomm is that if the user clicks on author/brand name then the default shop page appears with an applied filter of that particular author/brand and if following this is only what you recommend then at least I would like to have a small iteration whereby a little banner appears anywhere in left/right on the top of the default shop page which has a small bio & pic followed by that particular author’s filter applied shop along which showcases all his books along with the other filters like sort by , price etc…but when the same is done for a product like shoe title name “Brown Shoe” by company XYZ then if the user clicks on XYZ no need of that author like banner on top of filtered XYZ shop page in that case
4> I was been told that in order to link the book and author in the specified manner I need to link the book custom post type with the author post type and achieve the desired customisation but isn’t the book a product custom post type and author should be a custom post type (as far as i guess) and how can I define the linking between the sub master and author profile page in parent child relationship, can you be more descriptive on one to many
Please reply in my inbox and not on the forum (areeb.adampublishers@gmail.com)
Hi syed_areeb and sorry for delay!
1. These functionalities are part of WooCommerce plugin packed with the theme (the most famous ecommerce plugin for WordPress). If you verify the at these functionalities are part of WooCommerce you can have also in Uncode (sorry but your sentences are very long and it’s not easy understand 100% your scenario).
2. Yes new products/publication automatically appear.
3. Sorry but it’s really not possible figure out in words this design/interaction, do you see something similar in our demo?
4. I don’t know who told you about this intricate solution but as above it’s really not easy understand the logic behind.
Let us know if you need more infos!
I know this is a repeated question, but I am using Buddypress with multisite so people can create their own subsites using the subdirectory method. Is the Uncode theme ok with this? Will people be able to use the Uncode theme on their subsite if I network enable it?
Hi mayzfieldtv! You can also use Uncode also in a network of sites, we have lot of users with multisite setup, if you are using multiple domains you just need to be compliant with the Envato policy for licenses and there is no issue: https://support.undsgn.com/hc/articles/115000880409
In case you can notify if you have any issue related.
Hi there, Ive set a contact form 7, and the form isnt working. Ive checked with my hosting and 365 account providers and they have said the problem is in the settings of the form. Please help me? Ive used the Contact Form 7 help forums and Undsgn with no help.
Hi beccapye1! Have you tested this form without Uncode? The problem is not created by the theme and there are just few settings for this popular plugin, you can read more insights here: https://support.undsgn.com/hc/en-us/articles/214006365
I would like to activate the native theme to test the form and if the settings are correctly applied the only problem can be only the host or the email you are using. Anwyay I don’t find any message from you in our Help Center, can you please tell me the ticket ID?
Thanks for the advice but Ive opened a ticket ticket ID >11377. Ive attached screenshots of the problem.
Ah ok I understood you have just asked the Support Team, anyway I have just replied your ticket.
